Phone: 443 850 6050
9 Nov 07 I bought this washer. Didn't work. Called company and told to call for repair. Called repair daily for 4 weeks without a return call to set up appointment. Finally got a replacement washer. Didn't work (suspect replacement was another returned model, or floor model). Called for service. Wait 3 weeks. Repair (A&E) shows up 4 hours late, makes me take dryer off of washer, looks inside and says a part must be ordered. Says that in order for repairman to access I must take dryer off of washer again. I put dryer back onto washer. Wait 3 weeks. Call both Whirlpool and Appliance Land, explain I am not happy now taking 4 days off of work and still no washer. Told to wait and see what happens when repairman returns. Again take dryer off washer last night. Repairman arrives this morning, says washer should have been taken out of closet. This is too heavy for me (109 pound female) to lift. Call to Whirlpool and customer service rep Karen #8494 says it is acceptable for a customer to take 50 (!) days off of work, it is not Whirlpool's responsibility to make a washer that works when it comes out of the box. Since the part that was ordered was just a guess by the previous repairman (he did nothing other than come out, make me remove 88 pound dryer and then say he needed to order a part, he wasn't sure if it was the one that he was ordering but he'd "start" with that one...) I expect I will need to take off another 6 or seven days (losing 2 weeks of vacation time just to get repairs on this brand new washer) and pay movers to come pull washer out and put it back. DON"T BUT THIS PRODUCT!!!