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Whirlpool / warranty service

1 United States

I bought extended service plan from KitchenAid for my refrigerator. I got whirlpool service for my ice dispenser.. Technician replaced malfunction parts but did not test the unit then reported completion to service plan. I tested this morning after ice is fill in the box, nothing came out from the dispenser. I called the whirlpool . It was my most horrible experience about their service representative name Kalyan.. Mean and rude gril. Refuse to arrange the repair for their incomplete work and refuse let me talk to her supervisor. I have to go through my extended service plan again and wait for another week for my deserve and paid services. Whirlpool shall be more sensitive about their name and provide good service training. People is going to switch to LG or Samsung if American company don't watch their quality and service.

Aug 6, 2015

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