Benton Harbor, Michigan
United States - 49022
Salesman suggested calling-I like emails. I purchased unit 9/16. I am a single man with another Whirlpool...
To the head of customer service at Whirlpool:
I am writing to express my great disappointment at the performance of your model #WFW915YW. I purchased it 5 years ago, along with its twin dryer, and it has been used once a week, most weeks, for one set of bed linens and towels and workout clothes. In spite of this very light usage, the electronics in it have failed, requiring me to replace it, as the cost either way is in excess of $700.
I believed that the Whirlpool brand stood for reliability and quality, and am most disappointed to learn it no longer does.
As the former CEO of a publicly traded company, I know I would have been distressed to learn of this kind of product failure.
[protected]@christieh.com / [protected]@christieh.com
Hi, My client# 6794. I washer dryer in my condo which was under warranty and the faulty water pump spilled...
We had bought a brand new dryer from the brick... the motor blew in the first 20 minutes, Well thing...
Approximately 5 years ago I bought a new Whirlpool washer and dryer set after less than 2 years the washer...
i bought a stove from lowes three weeks ago and the control panel is bad so I have called lowes and whirlpool...
The SECOND dishwasher, model # WDT970SAHV0, has failed since shortly before Thanksgiving 2017. The first one, serial #F73216880, was replaced, it never worked correctly. I thought it was an operator problem but asked the installed to return and it was determined it had bad sensor. The SECOND machine, serial # F73216857, was installed December 12, 2017 and worked until the middle of March 2017. I called Whirlpool customer service the week of March 12 and a repairman came March 23, 2018 and determined that the washer motor assembly and the computer board needed to be replaced. I told the company sent, Appliance Connection, that I wanted the dishwasher replaced with a different model. Appliance Connection said they were told by Whirlpool to repair. I spoke with Whirlpool Customer Service March 29 requesting a replacement but was denied. This model should be recalled. Another note: The silverware tray at the top of the tub does NOT clean the items placed there well.
I DO NOT WANT THIS SAME MODEL AS A REPLACEMENT. I have purchased Whirlpool Appliances over the years, I have a large capacity washer and dryer, a free standing double oven and a wall oven. HOWEVER, if this dishwasher matter is not resolved, I want a complete refund of the purchase cost of $747.98 AND the 5 year extended warranty $243.80. Also, this second dishwasher removed from my home. I will never again purchase Whirlpool products and spread the word that Whirlpool does not work with their customers to correct inferior products. Thank you for your time.
I bought a whirlpool dishwasher (WDT750SAHZ) 3 months ago and have had a service tech visit 3x. The first time was for a faulty float mechanism. The dishwasher worked for a couple of months, but now has had the controller replaced. Today, the technician told me the motor is bad and needs replaced. I've been without a dishwasher for several weeks now and each time the service tech returns, I have to take time off of work. I obviously bought a lemon, and Whirlpool needs to replace this lemon with a new dishwasher that works.
model: aqc0501drw serial: ta63132624 date of purchase: 12/30/2016 purchaser's name: david belford tel...
Purchase Date 9/19/2017 We have recently replaced all our kitchen appliances with the Whirlpool Brand. My wife and I are very dissatisfied with the gas range. Having a very difficult time controlling temperature in burners especially at low setting. Grates on range top are very heavy to move for cleaning purposes. Especially for Seniors with arthritis. Grates also seem to scratch bottom of pots and pans very easily. Grates don't seem very level small pots and pans wobble. Cleaning range top more difficult being wide open for all debris to fall into. We regret buying this gas range.
My wife and I purchased a Whirlpool 36" Wide French Door Bottom Freezer Refrigerator with StoreRight (Model # WRF757SDEH; Serial # K55120418) on 1/1/2016 for $2339 from Lowes. An expensive purchase we hoped would perform without problems for many years. The ice maker suddenly stopped working and we scheduled a service call through Whirlpool's website as this was the most convenient way to schedule the repair. The Whirlpool contracted repair company (Advantage Appliance Repair - See attached invoices) came out on three separate occasions 3/14/18, 3/19/18, and 3/22/19 to review, diagnose and fix the presenting problem(s).
The initial problem was diagnosed as a bad thermistor which required the entire ice maker to be replaced ($139.94 parts and $169.99 in labor). Unfortunately, that did not resolve the problem. After a second call, it was suggested the Ice Box Fan was also bad and needed to be replaced
as well ($180.31). Mind you, this is an almost brand new Refrigerator.
At this point, I called Whirlpool Customer Care to notify them of both repairs and of my disappointment that an almost new refrigerator would need to these type of repairs. My family is a loyal Whirlpool customer and in addition to the Whirlpool refrigerator we also have a less than 2 year old Whirlpool dishwater in our kitchen as well. As such, I requested that Customer Care provide a Parts Authorization Reimbursement for both parts replaced (the ice maker and ice box fan). The initial customer care person said they could not assist and transferred me to the supervisor. I then spoke with the supervisor who said because we used the Whirlpool website to set up our repair and did not call Whirlpool directly via the customer care line and subsequently used and payed for the 3rd party repair company (the company that Whirlpool authorized and contract with via their website) that they could not reimburse what was already paid for. However, the supervisor did tell me that if we had called first to the Whirlpool customer care line they could have and likely would have authorized reimbursement for these parts. I explained it should not matter how this was brought to Customer Care's attention as we went through Whirlpool's website to address the issues we were having (i.e., broken ice maker). I asked that if Whirlpool were willing to reimburse for the repairs via a phone call then they should reimburse regardless of how the issue was presented to the Customer Care department. To my great dissatisfaction, the Customer Care Supervisor said this was policy and there was nothing she could do. I asked several more times if Whirlpool could assist and make this right and they refused. I really could not believe there was nothing the supervisor could do and told her I felt this way. I asked one last time if there was anything that Whirlpool could do to make me feel better about this as I was a very dissatisfied customer and this had turned from a bad customer experience into a consumer who likely would not choose Whirlpool for future purchases. This experience was and is extremely disappointing. Especially since Whirlpool would have helped provide reimbursement if I had called in on the Customer Care line.
I disagree with this outcome and believe reimbursement for both the ice maker and ice box fan is in order. I have no problem covering the cost of the labor paid to Advantage Appliance Repair. I hope this message creates an opportunity for improvement for how these type of complaints are addressed and that appropriate resolution is consistent whether the problem is presented via the customer care line or through the company's website.
Thank you. - Jeremy Spencer
I had a house built in 2016 that came with all Whirlpool appliances. A couple months later in November, it...
I purchase this washer on Feb 5 30 days later on March 5 the top glass lip broke all by itself. I out a...
My Whirlpool Refrigerator is approximately 6 years old and it has been making noises for 4 years. In the past year, on the exterior of the refrigerator, the paint is chipping away. This refrigerator seems to be more like 26 years old than 6. Does Whirlpool stand behind their product? I bought a matching oven thinking that Whirlpool was a good company.
I recently bought a WDT750SAHBO new dishwasher. From the very start it did not drain completely. At times it...
My name is George Magdy from Egypt.
I bought the Whirlpool oven (model: AKP807/IX) and it stops working in around 10 minutes after turning it on although having enough emty space around.
I called the customer service a lot and they tried to repair many times but they didn't succeed. I can't find a solution here and It's still in the guarantee time.
Please help me to repair or replace with a new one.
Our client purchased a Whirlpool Dryer and I have been on the phone, over the past four days trying to get a...
*Complete Name: Minerva R. Villaflor
*Address: 14 Garcia st. Phase 7 Bahayang Pagasa Subdivision, Imus, Cavite
*Contact No. [protected]
*Unit/Model: WWDE 7512
*Serial No.: [protected]
*Date of Purchase: Feb 27, 2018
*Concern: I bought a 7kg Whirlpool washer/dryer (WWDE 7512) at Abenson - Ayala Malls Serin Tagaytay on Feb 27. Item was delivered next day but I had the item received by a relative as I was still in Tagaytay. While checking the unit tonight I noticed that the options (Panel) were written in English and Arabic. And to my dismay, the manual which is normally found inside the unit is damp and the staple wires were rusted giving off a dry fish like smell.
I am under the impression that I am a victim of misrepresentation which violated my right as a consumer. Two things:
1. i think this unit didn't actually passed quality checking or if it was an unopened and unused unit, how come the manual was damp and staple wires rusted? How come it has a stinky odor?
2. The unit was presented by Abenson and Whirlpool Philippines to be equipped with "6th sense" contadicting the website from where the item was actually shipped from. In fact Exatech, the sole distributor of Whirlpool in the Philippines even claims it on their website that the unit I bought uses a "6th sense technology.
Please refer to the links below for comparison of tech specs of the unit:
Please find attached photos showing the rusted manual.
I hope you can help me on this asap.
Horrible Customer Service. I purchased a washing machine in November, 2015 and my repair tech came out in...
On 2/6/16, I purchased 3 brand new Kitchenaid appliances at Best Buy. I purchased a Dishwasher, Range, and...