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Wendy’s Customer Service Phone, Email, Contacts

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1.2 1747 Reviews

Wendy’s Complaints Summary

110 Resolved
1624 Unresolved
Our verdict: If considering services from Wendy’s with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Wendy’s reviews & complaints 1747

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Newest Wendy’s reviews & complaints

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1:43 am EDT
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Wendy’s compliment servive

hey my name is tasha king and i am a regular customer at this wendys location, and i've noticed everytime i visit on manager troya's shift the service is always fast and precise and the food is always well prepared i never have a problem, i jus wanted to compliment her and her staff when she works, thank u

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2:45 pm EDT
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Wendy’s employee 's rights violated

On [protected] was called out to wendys for my husband after not once but twice he lost all counciousness. the mgr on duty decided to take it upon herself not to contact me his wife after he had stopped breathing for at least 45 seconds. the mgr on duty said it was not important enough to contact me or any family member. then when i walked down to ask why i wasnt contacted both managers on duty were laughing and said i was disrespecting them. i was then told phoenix fire dept told her not to bother his family at home and worry them. then i wa told in the incident report it states my husband refused to go yet when my husband read the report it never stated that. on top of that the gm of the store will not give me the correct number i need to talk to corporate and the district manager. refuses to give me more than five minutes os his time. On top of that my husband is on strict docters orders for light duty they have lifting and carrying heavy items doing morning openings pouring heavy chilli containers, getting ice etc wich probaly led up to the incident on friday. someone please respond to this if you can becouse im trying to understand how this can be jusstified! this is inhumane treatment of an employee and their is no exuse for it!

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Shannon36535
Foley, US
Sep 14, 2009 3:13 pm EDT

often enough it is not the businesses job to contact family after an accident. It is the police, hospital, emergency services.

I cant say it is right but unfourtunatley the law works on the employers side rather than the employee. However if you can prove that overworking your husband is what caused the incident and he has a medical note on file then you may have a lawsuit on your hands. I would definately make an appt with a personal injury atty.

Also the number to corp office of wendy's is

Wendy's Consumer Relations - United States
Wendy's International, Inc.
One Dave Thomas Blvd.
Dublin, OH 43017

Phone: [protected], ext. 2032

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1:22 pm EDT
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Wendy’s wendy's management and

Countryside..Co workers are treated with no respect from management. I am an ex-worker and I've seen and heard alot of the terrible things that go on in these fast food settings. From the supervisor lowering a co worker hours to one day a week with about 4 hours hoping that the co worker would quit their job so that she doesn't have to fire them and then they can't file unemployment. If the co worker doesn't quit then she will not put them on the schedule at all and doesn't tell the co worker. Meanwhile, the co worker believes he/she still has a job until they call in and a manager tells them that they aren't on the schedule.While employed there I have seen this happen to a few people. The supervisor blows smoke in workers faces, yes people she does smoke in Wendy's office and you never know who could be allergic to smoke deadly, therefore she may be putting someone's life in danger. I have called human resources on her because she lowered my hours and gave them to a new worker who is a teen and has no kids, on the otherhand I have two kids and bills to pay, I rarely called off. Calling human resources was basically a waste of time, the supervisor is best friends with her boss so nothing was done about it. I believe I was scammed into losing my job because I had a cheek piercing and worked mostly front register while others making sandwiches and working the drive thru had piercings all over their face, I came in one day to do my job when I was told to take my piercing out which I refused until everyone else was told to do the same. The managers on duty did not proceed to tell the other workers, so I put a bandaid over it and then the managers told me to take it out or go home, so I went home not knowing that the next day when I called the supervisor, she said the managers told her that I quit! WTF? Excuse me, never again will I work for Wendy's or another fast food restaurant. This supervisor thinks she's GOD and she can do whatever she wants, there's a manager who makes co workers go out and get her own personal food while on the clock, talks on her cell phone and the company phone all during her shift, not only that she allows her kids, nieces and nephews to roam around on the line while the workers are trying to do their job. Knowone tells anything at this store for the fear of losing their job, or simply because they're illegal aliens (fact). I tell all because I believe in people being treated fairly, there should be cameras posted all around this store, there's so much that goes on that corporate should be aware of..and needless to say..I was granted my unemployment because the action that resulted in my "discharge" was not deliberate or willful due to company policy.

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Sara Rojas
, US
Mar 19, 2010 8:31 pm EDT

The Wendy's I work at treats everyone the same way. I am not given enough hours in the week to pay for my bills.. and there are some employees there that are in college and have their parents pay for everything... yet they get 31 hours a week! Also its ok to serve sub par services on one manager's shift( said manager encourages it!) One time we had a foreigner come through our restaurant(eats there frequently), and she ordered her food. Well everything was cold so I had to go remake everything. Eventually my manager comes over and tells me that I need to stop serving this person food since they were a "pain in the butt" and would not leave me alone if I continued. Since when is it annoying to actually expect decent customer service? I complained to HR and the manager, but apparently they dont want to fire the manager since they liked this person? Ok? I agree, Wendy's does need camera for corporate.

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12:05 am EDT
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Wendy’s manager to crew

on 08-05-09 an asst. manager was booted back down to crew, because another person didn, t do their job. this asst. manager has been working there almost 2 years. she had worked her way up from crew to asst. manager, working the closing shift and day shift. she has two kids to take care of plus other bills and just barely getting by. she has took a big cut in pay and has now lost the only insurance she had. i think this is ### on wendy, s part. they could have handle it another way. all they are looking at is a dollar not the people that work for them . i don, t think this is daves way, it, s the people who own these wendys in bowling green that don, t care about anyone but themself. i will not eat there any more because of this. THEY DO NOT CARE ABOUT THE PEOPLE THAT WORK FOR THEM.

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4:22 pm EDT
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Wendy’s wrong order every time

9 out of 10 times that I go through the drive through there they (the idiots behind the fast food window F something up! This has been going on for years and you may ask yourself well, why does she continue to go there? Wel, I like the food when it's correct! But I know I'm NOT the only one- so many friends as well neighbors here in Milford agree and are disgusted but we continue to keep mouths shut and visit the place- Food's "usually" good I should say actually. PLEASE Someone do something- Gonna attempt to call Wendy's headquarters...Wish they would straighten this out I mean come' on it's the easiest job in the world people?!?

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Melisa Morgan
troy, US
Feb 14, 2015 12:16 am EST
Verified customer This comment was posted by a verified customer. Learn more

We went to purchase 10 double cheeseburgers and 3 fries. The problem is when we got home we seen we were shorted a few burgers and fries were hard..But that's not all, the burgers were singles not doubles. We live 30 minutes away and had to go back just for the order to get done wrong again. And saturated with lots of mustard. The meat on 3 of the burgers tasted or felt like they had either been reheated several times or over cooked and reheated. Not the first time it happened but very rare. We waited at the speaker for them to take our order for around 15 minutes and another 20 minutes just to get the order just for it all to be wrong and have to make second trip and it still wrong. The only good thing is attitudes were. Please let me knpw what we can do. Thanks. Troy Alabama. Melisa morgan please contact me.

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11:45 pm EDT
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Wendy’s product bait-n-switch

Wendy's has been advertising their "new" spicy Asian chicken. The commercials and print ads show big chunks of chicken, glistening with a nice coating of some special sauce overflowing a black plastic tray. What you get is nothing even close to this. Basically, what you get are Wendy's chicken nuggets, arranged in a plastic tray, and drizzled with sauce. The chicken does not look anything like what they advertise. In fact, what it looks like is someone took their chicken nuggets (that they sell for far less money) tossed them in a tray and poured some sauce on them. The chicken is not "coated" in the sauce. It is floating in the sauce. It is not thick, juicy, boneless chicken wing pieces (as they told me it was supposed to be when I called). Its pressed, breaded, nasty chicken that has been warmed up and tossed on a tray. Its a rip off! A BIG BIG RIP OFF.
I've visited three Wendy's in two different cities just to confirm that this wasn't an isolated incident of someone not knowing what they were doing. All three experiences were identical and, in one case, an employee actually argued with me that the pathetic looking food on my tray looked just like the chicken on the poster plastered on the wall next to the cash register. Another customer overheard our discussion and CHANGED HIS ORDER as a result. He thanked me and told me that he thought the "new" chicken was a joke as well.

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Bringbackasiancicken
Bowling green, US
May 28, 2011 6:06 pm EDT

The chicken was completely different than what their chicken nuggets are. Wish they would bring it back

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Ravenwing
Mentor, US
Aug 05, 2009 8:04 pm EDT

Yes, the Asian chicken is a big rip-off. Nearly $4 for six dinky chicken nuggies. definitely not what I expected. They would be good if there were more of them for the price. Heck, it was about a dollars worth of chicken. how cheap.

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Dave Thomas fan
Yonkers, US
Jul 25, 2009 12:30 am EDT

It tastes good because I was super hungry, but it DOES NOT look like the advertisement. It was some chicken nuggets FLOATING in some Asian ripoff sauce. I only ate and continued to eat WENDY'S, because I love DAVE THOMAS and his commercials...but he has died and it is no longer owned by the family...! Freakin ARBY's owns it! :-(

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10:56 am EDT
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Wendy’s rudeness

The majority of the managers that work at this particular Wendy's are rude, they harass there employees, they have no care in the world for others, they are completely out of line. My fiance works for Wendy's and has worked for Wendy's for 3 years and he called in sick because him and i both got sick and the manager at the time working the shift said that it would be ok. When two in the morning rolled around a different manager decided to call on her cell phone and complain to my fiance that she needed him and wouldn't take the fact he was sick into consideration. Sometimes there employees don't get there breaks when scheduled or don't get the scheduled amount of breaks. The management there is unfair, it's uncalled for, it's not right, and once my fiance get himself a new job i intend to find a way to sue Wendy's.

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ajiee
, US
Jul 05, 2009 11:25 am EDT

You have no case. Whining is not a basis for a lawsuit.

You should be more concerned that you plan on marrying a fast food worker. At least set a higher bar for yourself as a woman.

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12:53 pm EDT
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Wendy’s poor service &conduct

Wendy's has gotten worst every year. Poor service and unfair to their employees wrong. Managers stepping out of the place. I thought they were not allow to date their own employee. It's ok as long as they keep it out of the work place but in front of the employees and customers doing things that are not appropriate. I use to love going to wendy's but this wendy's located at harlem and higgins its just awful in every way you can think of.

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Lazypages
Houma, US
Jan 12, 2012 2:58 pm EST

NO LOUD CAPPING IT KINDA SUCKS TOO READ IT YOU SHOULD CALLED THE SUPERVISOR AND ASK FOR THE MANAGER TOO STOP AND TAKE THEIR WORK SERIOUSLY

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9:02 am EDT
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Wendy’s stay away!

I have not patronized the wendy's restaurant in my small town for at least 2-3 years, due to the snotty and hateful attitudes of the employees and manager there. They acted like they were being put-upon by performing the jobs they are obviously paid to do. Not all racists are white, obviously. That's ok wendy's keep your *** burgers! They're not that *** special anyway. This problem is obviously not confined to my small town, but seems to be entrenched in the entire wendy's conglomerate. I hope nobody buys your crap and you are forced to go out of business. You suck!

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kairayk
Kapolei, US
Feb 13, 2015 1:14 am EST

I ordered my food at around 8:15 PM after waiting in line for about 15 minutes, left at 8:59 PM with NO food. They had me waiting for so long. After 2 customers who ordered after me recieved their food, I went up to the counter to ask if they forgot about my order. They did, then after seeing 3 more customers who ordered recieve their food even after I reminded them of my order, I went up and asked for a refund. They didn't even offer me to have the sandwich for free. Horrible service and absurd waiting time, how about finding people who can actually do the job!

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Disgusting and Ignorance
Wilmington, US
Jun 10, 2011 12:22 pm EDT

I worked at wendy's for about a year and a half. Since I been there, I saw with my own eyes one of the top managers (elena) cheating on her own husband having sex in the back of the store where we keep food for the customers! I gave the complaint to the other manager harriet) over top of her, and she dismissed it and got mad and told me to go leave work and go home. I felt that I was doing the right thing about bringing it to someones attention because of all the diseases that could be spread when having sex around food! And for what I found out later on, that elena was taking medicine for herpes. That even makes the situation worse. Anyway, now that I have covered the disgusting part, here's the ignorance part. For me bringing the situation to the other managers attention (Harriet) has made (Elena) hold a grudge at me and threatened me many of times that she was going to get me back. Since then, I have been suspended, had my hours reduced and treated with ignorance, all because I brought a nasty situation to someone (Harriet) that I thought would handle it professionally. The two top managers (Harriet) and (Elena) work together on the morning shift so therefore whenever someone whether customer or employee has a complaint, it goes no further than either one. For example:when I brought the complaint to (Harriet) about (Elena) having sex in the store around food, during working hours (Harriet) said "again"! And the only punishment she received was nothing at all!

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megan
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Nov 19, 2008 9:31 pm EST

Well..

let me begin to tell you about my little adventure with wendys is chillicothe ohio. me and my family went in around 9:20 pm to get a snack before heading home. the lady on register asked " are you guys ready to order now? " but being in the fast food industy i let that slide. my mom started the order with a kids meal for my younger sister.. than my other sister ordered. this lady interupted us and informed us that we were confusing her and we needed to slow down. again i didnt say anything cause i know fast food. my dad stood up there to wait for our food while the rest of us sat down. i sat down and realized that we were missing a drink. i walked up and told my dad. he told the lady on register and she refused to give us the drink we paid for. she said she made it and doesnt know what we did with it. so the manager comes over and takes the side of the lady on register. saying we were rude and loud. let me tell you we did not once raise our voice. so we took our food to go and left... and we were missing half our order. so needless to say my family will never eat at a wendys again. POOR SERVICE!

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Nascardeb
Mesa, US
Aug 10, 2010 9:53 pm EDT

I went through the drive thru, something I don't usually like to do, as the order usually gets screwed up. I didn't receive a straw, so I opened the lid to get a drink from my soda. It was well over an inch from the top of the cup. As I paid over $2.00 for the drink, I expect it to be full. When I got home and looked in the bag, did not get a receipt, or else I might have called the store. Also did not receive any eating utensils, napkin, etc. Kind of hard to eat a salad without a fork.

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WhoDat1967
Metairie, US
Nov 28, 2007 12:00 am EST

I can not believe that management did this... I ordered a double burger... I was given a hamburger with 4 patties on it... When I explained to the manager about this, she then explained to me " we ran out of patties so we resorted to using JR. burger patties instead... These patties are so thin after cooking there is hardly any meat left... You would think I would have been made aware of this before I made my purchase... Of course they wouldn't do this, they are afraid of losing a sale...

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Jim
,
Nov 12, 2008 6:31 pm EST

My girlfriend was six months pregnant. She is a vegetarian. She was so hungry that she started gagging and wanted to lay down, but needed to eat. So since I was driving I stopped and went to the nearest place for food. Wendys. After waiting in line for twenty five minutes despite there only being two other customers in the store, and probably five employees working drive-through window that I could see, someone finally took my order. I asked for a cheeseburger with everything on it, except NO MEAT. Yes, I want a burger roll with lettuce, tomato, etc.. and skip the burger. I watched the girl that was working the assembly line of food, watched her mess up several times by putting burger patties onto the rolls, and then throw them away. By this time, I had been waiting well over half an hour (which is standard time there, go check yourself - I just didn't know it at the time.) for a cold roll with several condiments on it. The manager went over to the girl to see what was taking so long, and when she saw it was to have no meat, she said to the employee, and I quote, "oh, haha.. that boy should just go home and make his own f*cking sandwich." It took all of my resolve not to show any anger and feed this woman her own nose, but I had to choke it down because I needed the food for my girlfriend.

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Ro Leaper
Mesa, US
Jun 22, 2009 1:00 am EDT

Rude service at Wendy's. The girl (Only girl) at the counter who took my order had the most racist demeaner. She should have just just asked me what the Fu*k I wanted to order. The manager looked just as lame and not caring. I won't cater to Wendy's until I see an approvement in their staff attitude. Very unprofessional organization. This particular Wendy's is on Baseline & Ellsworth in Mesa Arizona. In retalliation I poured some Ketchup on their customer eating area rug floor. Improve or get more ketchup revenge Wendy's.

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patty
,
Oct 25, 2008 8:40 pm EDT

First off I was out with mychurch friend to wendy's
a couple of weeks ago on a friday nite and it made
me sick there were flies houvering all over us and the glass windows and our
food. then about a week later my daughter went there with her boyfriend and this empolyee named nikki and dustin were very rude and nasty to my daughter for no reason at all I'm not going to patron this resturant again for sure clean it up and your employees too

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furious09
Chattanooga, US
Jun 18, 2009 8:06 pm EDT

So i'm hungry go around the corner to wendy's and pull up at the drive thru. Ask the cashier to hold for second while I decided what I wanted to order. I guess she didn't hear me then she ask to take my order then I guess me having to tell her to wait again made her upset. So when ready she ask me to hold with no one in line then I said hello and she repeated oh I need u to wait. So finally I had to drive around to the window to place my order and then I recieved o receipt with my order. To top it all off the manager walk right past the window and looked at me like I was crazy! Something needs to be done about those type of people

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bethzaidap
Far Rockaway, US
Jun 29, 2009 10:18 pm EDT

Wendy's restaurant on 114th street in rockaway beach, new york, I sat in the drive thru for about 7-8 minutes. when they finally came to the drive thru everything I ordered they did not have (large size meals, no baked potatoes, no chicken nuggets) on occassions they do not have the proper condiments. Also I witnessed a staff memeber changing the garbage bag with the plastic gloves and as soon as he fininshed throwing it out he returned and started putting hamburgers to cook with the same gloves he had on when he was messing with the garbage. I spoke to the manager who 's explanation was he did not touch the garbage only the bag...

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5:31 pm EDT
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Wendy’s - it's anything but premium.

$4.00 for a tiny, tasteless fish sandwich? Yikes! I had high hopes when ordering Wendy's highly advertised "Premium Fish" sandwich, but I was very disappointed to receive a tiny, nearly tasteless filet on a plain white bun with only a small lettuce leaf and dab of musty-tartar-goop. Traditional "premium" toppings such as tomato, onion, pickle, and mustard...

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4:34 pm EDT
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Wendy’s short changed at the drive through.

Mid-afternoon (1:45 pm) hunger pangs led me to the Wendy's drivethrough where I ordered a Jr. Bacon Cheeseburger at a cost of $1.06. I paid with a $10 bill, a dime, and a penny-- meaning I should have received $9.05 change. What I got was a $5 bill, three $1 bills, a nickel, and $1.00 coupon. What made me angry enough to post was that one of the singles I got in change was folded in half, so that when handed to me fanned out it looked like I was getting a $5 and four $1's.

I supsect the $1 coupon I received was either meant to diminish the chance that I'd turn around if I noticed the "gaffe" or to help the cashier balance their register at shift's end. I like Wendy's food, but this wasn't the first bad experience I've had and I intend to deny them the opportunity to do it to me again.

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Wendy’s - treating employees unfairly

I am a current wendys employee and I believe that some of our employees are being treated unfairly... First of all, me. I was tld to slice tomatoes one night at about 830 pm for the next morning and I wasnt even nicely asked she just told me I had to and I was in the middle of doing other things so I told her that I wasnt going to to them because I was in...

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Wendy’s miller hill mall area location sucks

they ignored us in dt when we tried to order, the workers kept on chatting away while we tried to get their attention. we ended up just pulling forward, and no one would come to the window to give any explanation or to take our order. they would look right at us and then turn their backs and continue whatever enthralling conversation they were having. there was another car behind us too and they held up them getting their order . after nearly ten minutes of this i got out of the car and knocked on the window the lady who was supposed to be taking our order opened it and tried saying we never even said anything to her, but we tried ordering several times and even honked the horn but she ignored us. she refused to take our order at the window, and told to drive back around to the speaker in a very rude manner. we left without ordering. i am a shift supervisor at a different fast food restaurant, and if an employee pulled a stunt like this in our dt they would be sent home with a write up at the very least.you are never supposed to ignore a customer in the dt especially at the window. i will never eat here again and i will tell everybody i know about how much this place sucks.

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nicklesmommy
Sanford, US
Mar 10, 2009 9:21 am EDT

My 2 yr. old son recently fell and scraped his knee pretty bad outside of one of our local stores, due to grease on the sidewalk from an employee flinging it all over the place. I think they were throwing it into the dumpster. I told the cashiere while I ordered some food for my son and I. While we were waiting for our food I heard her telling someone "I saw the scrape it looks pretty bad and it's still bleeding." They gave him a toy for 3 yrs and older, they didn't even bother to ask me how old he was ! Another careless mistake ! I asked them to clean up the grease so no one else would get hurt but after lunch when we left it was melted on the sidewalk. This store in Sanford, florida located in the seminole center in front of super walmart has NO concideration for its customers and no compassion for little children ! The district manager did contact me the next day and informed me the owner would call me 3 days from then on monday the 9th of march 2009. No one called me, go figure, so I called the dist. manager back. He stated the lady was not back yet she would be back today which was tuesday the 10th of march and to call back around 3:00 p.m. . WHAT?Why should I have to call back? Don't you care about customer satisfaction or small children getting hurt on your property because of a careless employee ?

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2:34 pm EST
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Wendy’s food service

My fiance and I went to Wend'y February 19 on our way to pay bills. We placed an order for 2 spicy chicken sandwiches, no tomatoe on one and extra mayo on both! We left the drive thru and made our way to pay bills. When we sat down to eat, all we found were the buns with chicken and some mayo. At the time of purchase, there were no other vehicles in the drive thru. it was not a hectic time of day. While making the order, everything came up on the screen exactly how I had asked for it. SO my complaint is why is it so hard to read a ticket? I have worked in a restaurant. I understand the whole food process of taking the orders and filling them. So how is it that one person can take the order perfectly while others neglect the small details. I'm paying Wendy's to get what I want. They didn't give me any money to eat their food! It was way to late to do anything about it because by the time we got home, I was not driving all the way back across town, now in rush hour to get it fixed. It seems like everytime we stop at Wendy's i am very disappointed with their service, whether it's the food is put together poorly or it's a wrong order. For example, one morning on my way to work, I stopped to grab some breakfast. I absolutely cannot stand sausage, so I ordered bacon. I got all the way to work and guess what! There was nothing but a piece of sausage! This is rediculous! And something should be done about it! Why bother spending the money when everything there is so expensive to begin with, if I'm not getting what I want or how I want it?

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Lazypages
Houma, US
Jan 12, 2012 3:07 pm EST

Their might be new workers their if your orders are wrong but it this happen continuously that means that the cooks didn't use grill tickets; grill ticket are ticket that show special orders to the cook; and the person sending the order through drive through didn't care too look if it was right. so next time when you order something just take 10 seconds just too look inside the food if its right.

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7:09 pm EST
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Wendy’s lousy expensive sandwidh

Saw the ad on tv for your new fish sandwich. A co-worker and I got one today at $3.69 each. It was lousy. Neither one of us will get it again and with Lent next week, you could have made some money. Another co-worker and her husband got it, too, and thought it was terrible. That's 4 people who will spend their lunch money during lent somewhere else.
Gayle Telegdy and co-workers

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Photographer70
, US
Jul 11, 2012 3:26 pm EDT

Just got a fish sandwich in Everett Wa and it had a worm in it.

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Kim
New Paltz, US
Mar 20, 2009 1:56 pm EDT

I just bought the fish sandwich and found something that looked like a worm in it! I highly recommend NOT to purchase this sandwich.

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PowderKeg
Lufkin, US
Feb 27, 2009 11:12 pm EST
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I just watched the fish sandwich commercial on TV. They never say the fish is good. They do say the fish is North Pacific Cod. They will only have it for a limited time.

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Conner Peterson
, US
Feb 27, 2009 9:56 pm EST
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Us too. My fiancee and I in Columbus and my Mother and father in Zanesville. Both were equally appalling. They had a tinny-metallic aftertaste that was sickening. Manger didn't care so we trashed em and went on.

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Rus15
Milwaukee, US
Feb 20, 2009 7:59 pm EST

Wow I can't believe $3.69 Is even worth writing a bad comment. I haven't had the sandwich and if I did and it sucked I throw it away. I suggest you order a salad.

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3:47 pm EST
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Wendy’s playing favorites

I've worked at wendys for eight years and have had problems with managers not doing the reviews on time, paying other employees who know less and do less more than the ones who do and know more. I was told that i needed to work more i now work five days a week and still make less than other people. I am currently making close to minimum wage while every one else is making over that amount. My review for my raise was due August 10 of last year and i haven't gotten a review or a raise. I understand that this is a fast food place but that doesnt mean that employees should be treated like this. I strongly believe that people shoild be judged on their working abilities and not on wether they are the managers favorite. Please try to correct this matter. Eight years is a long time for this to go unchanged. Thank you for time.

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wahyufelix
wahyufelix
, ID
Mar 02, 2011 2:59 pm EST

gue memang gga bisa membuat batu menjadi patung & gue juga gga bisa membuat kayu menjadi lemari tapi yang gue bisa hanyalah membuat
lloe tersenyum di saat lloe sedang sedih:)
gue punya mutiara nech buat lloe_
anak cicak sedang mencari makan
bersembunyi di balik papan
orang bijak pastinya mamikiran
hari nech & masa depan

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2:07 pm EST
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Wendy’s terrible food and service

This has to be the worst Wendy's I have ever been too. The issues I have had with this location is not an isolated incident. The last 4 times I went to this location, I experianced VERY bad service and low quality food. Here is a list of things that has happened during my last few visits.

1. Incorrect food given, or some items forgotten
a. When I complained the few times, some employees where really rude.
b. Not suprising since most of then where high school kids
2. Cold food, and very poor quality
3. Cooks not wearing hair nets. Noticed a couple girls with long hair not tying up their hair.
a. And yes, I did get some hair in my food.
4. Very slow service, for a fast food place. Seems to me that the drive through attendants can not take more than one oreder at a time.

The last time I went to this location was in July last year. I will never go to this Wendy's again. I have been to other locations since then and have not had any problems.

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Update by Brad
Feb 18, 2009 3:03 pm EST

I just found this website, that is why it took me so long to post a complaint about these two companies. The best thing you can come up with is to insuly my intelligence. Who cares if I made a few spelling errors. It seems to got you quite upset though.

I also noticed that you have about 305 comments on this site. Most of the ones I read through contain mostly insults to the posters. Why even comment on these complaints? They have NOTHING to do with you, unless you are the owners of all the companies that these posters complain about.

GET A LIFE LOSER!

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1:50 pm EST
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Wendy’s dirty and diseased as now my family and I are vomiting, diarrhea

We stopped at Wendy's Hammonton, NJ on our way home from visiting family on 2/7/08 at 8 p.m. The restaurant was dirty, trash overflowing, trash on floor. 30 hours later, everyone who ate there has been vomiting, diarrhea, cramps, fever and no one has eaten together since, we do not live in the same house. The only common event the entire week was eating that Wendy's in Hammonton. Complaints have been issued to Wendy's and Wendy's says "we are aware and address" Then why was it not already addressed if they were aware. Instead of doing something about their dirty employees who are making people sick.

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MarkLouisWebb
, US
Jul 12, 2009 8:33 am EDT

Are you ###ing serious?

Earthworms?

###! I'm never eating another damn hambruger!

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mmm good
suckadic, US
Feb 12, 2009 4:02 pm EST

Wendy's Corp. is the largest importer of domestic grown earthworms, earthworms are FDA approved filler for beef products (i.e. soy bean, fat, etc). Next time you bite into a Wendy burger take a closer look at the odd looking oooze coming out of the holes... It's earthworm exoskeleton... mmmmmm enjoy

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5:48 pm EST
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Wendy’s no receipt

i was at wendy's on 2/6/09 around 9:30pm. i order my food and got it
but they didn't give me the receipt so i asked cashier to give me my receipt but she told me there's receipt printer is broke so she couldn't give it to me. But i told her i need receipt and cashier got piss up so i told her to write it down for me if you don't have your receipt. So she did but only for total of $8.34 on blank sheet of paper. no description of what i bought. i think it is my right to have receipt when i buy something but cashier make me feel like im ask too much and cashier didn't even apologize to me...

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JustPlainFacts
, US
Nov 03, 2016 9:38 am EDT

While any person has the right to know what they paid for, there was no reason for you to act the way you did. She gave you your total. All you needed to do was ask her to read back to you what she rung in. In my opinion, you really were asking for too much, especially if the store was getting ready to close. The printer was broken, and it's out of an average employee's control at that point. You really didn't deserve an apology for something she already explained to you just because you feel inconvenienced by a broken printer and not receiving an in-hand receipt. Just a complaint for nothing.

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jeveuxlesoleil
Valley, CA
Mar 20, 2009 6:42 pm EDT

When the receipt printer is broken, it's broken. Unless you had reason to doubt that she rang in your order wrong, or were on the clock for work, it wasn't very necessary to take time out of her (closing!) work schedule to write a complete list of what you purchased, as a total would have sufficed, particularly if there was anyone in line after you, in which case you were holding up them as well.

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7:02 pm EST
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Wendy’s raw chicken

Last night my fiancee and I went to Wendy's for some (not so fast) fast food. We both ordered Spicy Chicken sandwiches. Unfortunately, about a quarter of the way into my sandwich I noticed an odd texture in my mouth and realized I was eating RAW chicken. I immediately spit the chicken out and looked through my sandwich to find that almost the entire chicken patty was COMPLETELY RAW. I'm on the lookout now for salmonella symptoms, and I pray to God I don't get sick. I've already had stomach cramps and a headache, but I'm hoping these issues are unrelated.
I called the Wendy's corporate office to complain because I'm pretty sure their chicken patties are delivered to the stores pre-cooked (or so they say). I left a message, so we'll see if anyone ever calls me back.

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tina camire
, US
Jul 24, 2023 1:53 am EDT
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I was also served a raw chicken sandwich from the Wendy's in Woburn Ma. It was late and dark so I didn't realize until a couple bites in, when I couldn't bite theought the sandwich because it was raw. Of course no one answered at the restaurant and their customer service isn't open. Hope I don't get sick!

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Taquelous Mecole Cseh
Murfreesboro, US
Aug 16, 2009 9:17 am EDT

Hello, my name is Taquelous Cseh and im filing a complaint about my wrongful termination on monday august the tenth. Me and manager Crystal Walters had a disagreement and words were exchanged also name calling.I felt that my side of the story was just as important as Crystal Walters but General Manager Paul Niggeman Didn't take time out to hear my side and he terminated me without documentation. The documentation was written after the fact not while the disagreeing was going on, and i felt that i was wrongfully terminated. I have worked for wendys for two years and 6 months maybe one written statement in my file, i hardly got into trouble and i have had three raises since i've been employed there. I have hired an attourney that said my case is well worth it and would love to represent me and of course something could be done. All i want is my job back at the wendys on memorial, but if i can't receive it then i will have stick with filing my unemployment. I'd very much rather have my job back at memorial. I would like to thank wendys for giving me the time to explain my situation since i couldn't do it at my jobs onsight like i was suppose to. I hate to take it this far but when one person isn't doing there job, you have to go a step higher until you seek justice. Thanks Taquelous Cseh

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nowaytowendys123
Baltimore, US
Feb 06, 2009 7:07 am EST

The same thing happened to us last night. When we called corporate they hung up on us the first time and said since we had a rude tone in our voice they would not help us. We took the sandwhich back to the store and had the same result. Because we were upset they refused to help us. The manager walked away and refused to give us a refund or new food. My boyfriend asked for the owner's information but they just ignored him. He went back in again and this time recorded the whole thing. We actually have it a Wend'y employee on film saying he should have ate the sandwhich and died. I intend on posting this video and will never buy anything from them again. They had nerve to call the police because he wouldn't leve until someone helped him. The police didn't do anything to him. They said they would get him his money back but he said that's okay because it has gone beyond that. All I can say is what if a kid or elderly person ate that sandwhich and died. I according to Wendy's it would have been the customer's fault. All I can say is I hope I don't get sick or die from eating their raw food. Although if I do, it will apparently be my own fault.

Wendy’s Customer Reviews Overview

Wendy's is a popular fast-food chain that has been serving delicious burgers, fries, and other fast-food items for decades. The restaurant has received a lot of positive reviews from customers who have enjoyed their food and service. One of the most appreciated aspects of Wendy's is the quality of their food. Customers have praised the freshness and taste of their burgers, fries, and salads. The restaurant also offers a variety of options for people with different dietary needs, including vegetarian and gluten-free options.

Another positive aspect of Wendy's is their customer service. Many customers have reported that the staff is friendly, helpful, and efficient. They have also appreciated the cleanliness of the restaurant and the speed of service.

Wendy's has also received positive reviews for their value for money. Customers have reported that the prices are reasonable for the quality of food and service they receive. The restaurant also offers various deals and promotions that make their food even more affordable.

Overall, Wendy's is a highly recommended fast-food chain that offers delicious food, excellent customer service, and great value for money. If you're looking for a quick and tasty meal, Wendy's is definitely worth a visit.

Wendy’s In-depth Review

Overall Rating: I would give Wendy's a solid 4 out of 5 stars.

Menu Variety and Quality: Wendy's offers a diverse menu with a good range of options for both meat lovers and vegetarians. The quality of their ingredients is impressive, with fresh and flavorful choices.

Pricing and Value for Money: While Wendy's prices may be slightly higher compared to some fast food chains, the value for money is definitely worth it. The portion sizes are generous, and the taste justifies the cost.

Customer Service: The customer service at Wendy's is exceptional. The staff is friendly, attentive, and always ready to assist. They make you feel welcome and ensure that your dining experience is enjoyable.

Cleanliness and Ambiance: Wendy's maintains a clean and inviting atmosphere. The dining area is well-maintained, and the overall ambiance is pleasant. It's a comfortable place to enjoy your meal.

Speed of Service: Wendy's excels in providing quick service. The wait times are minimal, and the staff efficiently handles orders, ensuring that you receive your food promptly.

Online Ordering and Delivery: Wendy's online ordering system is user-friendly and convenient. The delivery service is reliable, with orders arriving on time and in good condition.

Special Offers and Promotions: Wendy's frequently offers special deals and promotions, making it even more enticing to dine there. Keep an eye out for their limited-time offers and discounts.

Dietary Options and Allergen Information: Wendy's caters to various dietary needs, providing options for vegetarians and those with food allergies. They also provide detailed allergen information, ensuring customers can make informed choices.

Sustainability and Ethical Practices: Wendy's is committed to sustainability and ethical practices. They source their ingredients responsibly and support initiatives that promote environmental conservation.

Accessibility and Facilities: Wendy's strives to be accessible to all customers. Their facilities are designed to accommodate individuals with disabilities, ensuring a comfortable and inclusive dining experience.

Social Media Presence and Engagement: Wendy's has a strong social media presence, actively engaging with their customers through various platforms. They respond to queries and feedback promptly, creating a sense of community.

Loyalty Program: Wendy's offers a loyalty program that rewards frequent customers with exclusive perks and discounts. It's a great way to show appreciation to their loyal patrons.

Local Community Involvement: Wendy's actively participates in local community initiatives and events. They support local charities and organizations, demonstrating their commitment to giving back.

Innovation and Technology Integration: Wendy's embraces innovation and technology, incorporating it into their operations. From self-order kiosks to mobile ordering, they strive to enhance the customer experience.

Competitor Comparison: Compared to its competitors, Wendy's stands out with its superior quality ingredients and diverse menu options. While prices may be slightly higher, the overall experience justifies the cost.

Recommendations and Improvements: One area for improvement could be expanding their vegetarian and vegan options to cater to a wider range of dietary preferences. Additionally, offering more sustainable packaging options would be a welcome step towards reducing environmental impact.

How to file a complaint about Wendy’s?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize your main issue with Wendy's. Make it specific and clear, such as "Incorrect Order at Wendy's Downtown Location" or "Poor Customer Service at Wendy's on Main Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as:

  • The specific location and time of your visit to Wendy's.
  • The nature of the issue, whether it was related to food quality, hygiene, customer service, or incorrect billing.
  • Describe the order or service you received and how it did not meet expectations.
  • Include any interactions with Wendy's staff and their response to your issue.
  • Detail any steps you took to resolve the issue with Wendy's, including any communication with management.
  • Explain how this issue has personally affected you, such as causing inconvenience, health issues, or financial loss.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Do not include sensitive personal information in your attachments.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Wendy's, such as a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Wendy's or from other users who have had similar experiences.

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Wendy’s contacts

Phone numbers

+1 (888) 624-8140 +1 (614) 764-8478 More phone numbers

Website

www.wendys.com

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Use this comments board to leave complaints and reviews about Wendy’s. Discuss the issues you have had with Wendy’s and work with their customer service team to find a resolution.