Wells Fargo review: home preservation help 6

We've been trying to get help from a " Home Preservation Specialist" for over 2 months. We sent in an application which we found out was NEVER filed. The woman assigned to us (Latoya Freeman) never returned our phone calls. We've called them numerous times and have talked to a different person each time. We've now been put into FORECLOSURE status while waiting for some kind of progress to be made. Every day that goes by, the amount we owe gets larger (over $8, 000 now and that's including foreclosure fees). If we would have had a Home Preservation Specialist that knew what she was doing from the beginning, we firmly believe that we could have avoided FORECLOSURE. We are now looking for a lawyer that specializes in this type of situation. EVERY TIME we receive a phone call from Wells Fargo or when we call them ourselves, we give them the same information and we make it VERY clear that we are getting NO HELP from anyone. No one WANTS to put themselves in this situation. If my boyfriend hadn't lost his job (like thousands of other people have) we would not have had these issues. Obviously Wells Fargo is NOT willing to work with us and I will NEVER recommend that anyone do business with them.As I recall Wells Fargo was in serious trouble themselves not THAT long ago so in MY opinion they should be more willing to help their customers like they, themselves were helped.