Credit card
My last name on my credit card is correct, Cook. However my rewards and transfer of funds has my former last name Donaldson.
I sent you all my documentation because I don't have a Wells Fargo branch where I live in Dover Ohio.
I sent a marriage certificate, a letter with a notarized signature, copies of my driver's license and passport.
I have completed my end of requirements however you have not completed yours on your end.
Regina Cook
Card ending in 9483.
Desired outcome: Name updated to Cook, on all Wells Fargo accounts.
ATM did not record my deposit correctly
On December 15, 2023, at approximately 10:20 am I deposited $5100 at 12964 Cortez Blvd, Brooksville, FL 34613 at the Wells Fargo atm. The atm had to take the sum in increments, the first increment went by smoothly, but then the machine started spitting back money at me, which I continued to re-insert into the machine, it then said it couldn't deposit into...
Read full review of Wells FargoPromised a bonus
Hi I was promised a bonus for opening up this account and it’s been way over the time frame I spoke to a representative and she said I had to make $500.00 in deposits to receive this bonus, well I still have yet to receive it not to mention I would love to set up direct deposit for this account but I can’t do that until I receive the bonus I was promised, I need to be able to trust the bank I am working with and rite now this will be the third time I was told something and here we are and everything I was told by each agent was the same answer but yet still lies
Desired outcome: I would love to receive the bonus I was promised for opening this account I was going to go with chase but your agent talked me into Wells Fargo and they all lied to me
Wells fargo bank checking account
I have had a No Fee checking account with Wells Fargo for the past 22 years, Everything was fine. A few days ago, I received a letter from Wells Fargo saying that they will close my checking account within one month for no reason. It causes me a great deal of work to switch banks and accounts.
Wells Fargo has such poor attitude, rude practices, and is unprofessional in business. I am calling the CEO to design and to be replaced.
Desired outcome: No outcome yet
Cashier's Check
After 2 weeks the person receiving the check never got it, so I went into the bank to cancel the check and I was given an appointment for 10 am the following day. When I arrived 10 minutes before my scheduled time 10 am I waited about 5 minutes and the lady told me that she did not know how long before she would be finished with the client she was working with and there was another client waiting in front of me. Now at this time it's already 8 minutes after my appointment time and she had no idea how long it was going to take. I just want to stop payment on a cashier's check. This is day 3, how long does it take to stop payment on a possible lost check.
Desired outcome: I would appreciate a response.
Failure to Release Mortgage
I represent Bruce W. Blume and Nancy K. Blume, 13137 US Hwy 281, Redfield, SD 57469. Wells Fargo has failed to release their 180 Day Redemption Collateral Real Estate Mortgage on Lot Two (2), except West Seventy Feet (W 70') thereof, Redfield Industrial Park, Redfield, South Dakota. No money is owed. The original amount was $147,000. The Mortgage was recorded December 26, 2000 in Book 226 of Mortgages on Pages 192-196 at the Spink County Register of Deeds in Redfield, South Dakota. The Blumes have repeatedly requested that Wells Fargo release its mortgage as the property has been sold. The mortgage is preventing the closing of the sale. The mortgage is currently slandering the Blume's title to the land. If Wells Fargo does not release its mortgage the Blumes will file a lawsuit. Paul J. Gillette, Gillette Law Office, PC, PO Box 60, Redfield, SD [protected] [protected]@gilllettelaw.net.
Desired outcome: Release of Mortgage
Being punished for cancelling a home refinance.
In May, 2022 I applied for a refinance loan through Wells Fargo. At the time I was involved with a lawsuit of Finch A/C. They charged me 15,000.00 for an air conditioner. I took them to court. My lawyer suggested that I quit paying them. Wells Fargo told me that the only way that I could get a refinance was to pay the 15,000.00 to Finch. My lawyer advised...
Read full review of Wells FargoBranch Manager at Hamilton Branch, Sioux City, IA
Craig Tooley at the Hamilton Branch, Sioux City, Iowa provided really poor customer service. He walked up to us in the lobby and proceeded to discuss our personal banking situation in the lobby rather than taking us into his office. He was rude and unhelpful. Additionally, I had left a voicemail and email and he did not return my message. We had to go to the brand and track him down. He gave false information regarding the Bank Secrecy Act. He is a poor example of a branch manager. I would like to know who he reports to as I am sure this is not the type of person the company wants running a branch.
Desired outcome: This needs to go to Craig's supervisor.
Fraudulent transaction that they wont allow recovery of
My son had an individual contact him representing himself as wells fargo rep, said there was fraud on his account and he wanted to make him aware of it - he knew my sons user name and his password and was actually in my sons account as he was speaking to him, asking about other transactions,,,,he told him he would need to enter in a new password to open the...
Read full review of Wells Fargoline of credit
We are complaining about our line of credit ****5980 that they have stated that we changed and have not been able to drawn on for years it started in 2020 and we keep getting that it is up to end 1/13/2024. We have disputed this numerous times in writing and calls(started in 2020 when we noticed issue) keeps going to mendiation but no resolve. We also noticed the balance increases even with our extra principal only payments made. On september 5, 2023 we we issued a check for $200.00something about in COVID related payment suspension they are enclosing check for any issues the loss of access may have caused. they are apologizing for any inconvenience. To which we did not cash. However this is admittion they are making to wrong do on our account. We want investigated immediately and our line credit extended and balance corrected.
Desired outcome: corrected line of correct and balance, extended
Real estate
My mother is the owner of 201 Vance Street, Reidsville, North Carolina 27320. Her name is Betty Doris Reid and my name is Kenneth Reid. It was like out of the blew that I was contacted and asked do I want to sell the house. My Mother passed away in 2022. Her name should be on the deed. Wachovia also asked us to come in the back to the vault and we signed documents/instruments. I'm her last but also the youngest son living. Anthony Slade's (eldest Brother) name signed also.
[protected]
[protected]@aol.com
Desired outcome: if I'm the last survivor, and my biological Mother name is on the deed then that instrument can not be sold or conveyed over (deed) without doing their proper due diligence in contacting other signatures.
Home mortgage loan modification [protected]
I received a response to my previous complaints from Wells Fargo(WF) legal department and Executive Resolution Specialists. I have to say that the platitudes in their responses continues to be rather sickening but more importantly, they never address the intentional hurt Wells Fargo caused numerous homeowners for its own benefit. Since your people won’t...
Read full review of Wells FargoEfforts to close my account
I attempted to close my account about 4 weeks ago and was told I had to speak with Andrew Eaton at the Sheridan, Wyoming bank. I have called AND LEFT MESSAGES FOR Andrew at least 4 times since I emptied my account. Yet 4 weeks later and I am now overdrawn by $48 I would expect any reasonable person would be upset. Maybe even angry. Can someone please call me and fix this mess? Thank you, a customer since 1996 Paul Gust
Read full review of Wells FargoChecking account
Well Fargo issued a fraudulent card in my name and this person used this card to take money out of my account, also they allowed this person to withdraw 7000. 00 from my brokage acct. never once was I contacted by Well Fargo, Now they are refusing to reimburse me for my lost, The fraudulent account was created on August 24 with Well Fargo sending the fraudulent card directly to the fraud, even though this fraudulent person did not live in my state. They sent me a memo stating that it was a fraud case but still want to penalize me. This person with Well Fargo assistance took $3000.00 from my checking account and $7000.00 from my brokerage account. Well Fargo assisted this fraudulent person to my money and now refused to make me whole.
I was scammed out of money from my account and Wells Fargo refused to reimburse me.
May 12, 2022 I received a phone call from someone claiming to be a Wells Fargo employee, telling me someone was attempting to withdraw money from my account. He asked if it was me and I said no . I told him I wasn’t comfortable talking to him and he assured me he was from Wells Fargo. Gave me his name and employee ID number. Then said look at the back of...
Read full review of Wells Fargoloss prevention department
on several occasions since may 2023 I have been going back and forth with the loss prevention department and now as of 09/20/2023 the other bank city national bank sent a letter of indemnity to Wells Fargo on my behalf so that Wells Fargo can release my funds ? now today Wells Fargo bank 09/21/2023 is saying that the letter of indemnity isn't good enough.
In may 2023 Wells Fargo bank put a hold on my account because I received a wire transfer from the sell of a property now when I disputed some other transactions it alerted city national bank and they recalled the wire but after that city national bank issued me a check in the same amount of the recalled funds threw the escrow company I that was involved in the sale. there was a total of 12,000 left in my account from the disputed transactions I disputed before the wire transfer even came. now Wells Fargo is saying I'm not entitled to these funds even after proving that there was no fraud.
Desired outcome: I would like my money given to me at a branch like they said they would
Claims assistance center
I called to report Wire transfer Fraud at 4:30Am on Augest 24 to report this and they told me I would need to go into the Bank at 9: AM. The banker at Wells Fargo got me a case number WFW230825 001096 and gave me a number I could call to check up on the status [protected]. I called the number and No one could help me. They told me to go back down to the...
Read full review of Wells FargoSavings Account
I opened a savings account for $25000 because there was a promotion. Earn $525 if you leave the money in for 90 days. Now Wells Fargo does not want to give me the $525. I went to the branch in Glenview, IL to withdraw my money and found out that the promotion is not being honored. The banker called customer service and they are looking into it to see who is at fault. Really? I put the money in the bank and left it in for 90 days. I did my part and now the bank has to think about it.
Desired outcome: give me the $525
Wire transfer
On 9/7/2023, I processed a wire transfer from my Wells Fargo account to my account at Chase. I received email confirmation from Wells Fargo that the wire was going to be processed on 9/8/23. In the morning of 9/8/23, I received a text message from Wells Fargo letting me know they were going to take 3 days to process my wire due to security concerns. Both my...
Read full review of Wells FargoWells Fargo Zelle
Wells Fargo has stolen $822.50 of funds that were supposed to be deposited into my Wells Fargo account on July 27th 2023. They are claiming they cannot find the "missing" funds, although the sender/payee has full verification that funds from her Bank on America Account WERE deposited and sent to my Wells Fargo Zelle Account. I've called Wells Fargo three different times and they keep disconnecting me and refuse to resolve my complaint. I'm beyond frustrated as this is NOT wells Fargo's money for them to keep or steal! See correspondence and attachments for more details.
Desired outcome: To be reimbursed my $822.50 Wels Fargo stole and be paid additionally for the inexcusable service they've provided and my time they have wasted for me to try and track down MY own money!!
Most discussed complaints
what the hell?!Recent comments about Wells Fargo company
Unauthorized transactions, unauthorized, accounts, failure to cooperate with law enforcement




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