Wells Fargo
reviews and complaints

Recently we have had a difficult experience with our son who has Autism and sometimes has bad judgment. I went to the Concord, CA branch for assistance and was referred to Personal Banker Bryan Flemming. He came up with a short term and a long term solution to our problem despite many obstacles. On at least three occasions he went out of his way to work through the system to help us, with the assistance of the branch manager. He did this with good humor, determination and professionalism.

The situation was very upsetting to me and Mr. Flemming's good natured assistance was very comforting. I feel like I now have a friend at the bank even though I was not acquainted with Mr. Flemming prior to last Friday
The level of service Mr. Flemming provided is game changing. It is the kind of service that grows a life time of loyalty to the bank.

In addition, I am in love with the new upgraded spending and budgeting functions online. I did all my year end numbers using these functions and they were easy to use and provided an incredible level of detail for tax planning.

Wells Fargo Bank loves to take your money so stop using the your better off using a debit card that you buy from Walmart. Wells Fargo will open an accout that's called an opportunity account but they will not really explain how it works. On this accout they will tell you that it's like a regular account but they don't tell you it has lots of fee and restrictions. 1. You can not deposit a check from phone 2. If you deposit a check from other banks they will hold it for a week and if you have pending transactions even if you deposited that check 2 days ago they will allow the transactions to be paid but then they will charge you a $35.00 Nonsufficient funds even though you had a deposit pending for two days. They will put a $500 limit per day on your card even if you have enough money in your account they will deny any transactions or purchases of that day. If you met your limit for the day and you have a transaction pending they will deny it and charge another $35 even though you have money in your account to cover that transaction for the day. When you go to the branch to any of the branches to get this resolved they won't talk to you the route to you and they dismiss you. The only way the cartoon make a big issue for all the other customers and they will try to help you.

I am complaining here because I was ordered by an ECMO not to complain to Wells Fargo.

I have been a customer of Wells Fargo for 38 years with my account preference mailing address a P.O. BOX. and do not call me.

The first 35 years went fine with satisfaction but 3 years ago the problems started to me and to most of Wells Fargo's customers as you can recognize from the complaints online, most of the complaints are 3 years old or less. My problem starts 3 years ago when Wells Fargo contracted their customer service to a 3rd party called the Enterprise Complaints Management who hired a 4th party independent contractors labeled ECMOs to deal with the complaints from the comfort of their homes without any supervision and not under the Wells Fargo's management. Since then, Wells Fargo start sending their mail to my resident and not to my P.O. BOX. mailing address and they start calling me to my home, work and cell phone constantly in violation of my privacy rights, my civil rights, my account preference, the laws and the regulations.

I filed a complaint every time I received from Wells Fargo mail to my resident and phone calls. In each complaint I requested Wells Fargo to stop sending their mail to my resident and to stop calling me and to direct their mail to my mailing address.

I agree with the rest that the ECMOs do not tell the truth, this is why I requested Wells Fargo to have all the communication with me in writing by mail or Email to document the misleading information provided by Wells Fargo. and this is why the ECMO prefers to contact the customers by phone so their lies will not be documented.

In the last 3 years I filed to Wells Fargo more than 250 complaints (100 over the phone and 150 in writing) but all the 250 complaints were closed by the ECMOs without providing a solution to this issue.

On Jan 18, 2024, I received a letter from the Enterprise Complaints Management signed by an ECMO by the name of JAMIE H. (if the name is true) Who ORDERED ME IN WRITING to stop complaining to Wells Fargo About this issue even if they did not provide a solution and this JAMIE H. in writing falsely blamed the US. Patriot Act for the inability of Wells Fargo to direct their mail to my mailing address and this ECMO JAMIE H. in writing falsely blamed the US. Patriot Act for the inability of Wells Fargo to stop sending their mail to my resident and This ECMO JAIMIE H. in writing falsely blamed the US. Patriot Act for the inability of Wells Fargo to stop Calling me. They put all the blame on the US Patriot Act and not on Wells Fargo.

Also, this ECMO JAMIE H. acting like a dictator ORDERED me in writing to stop complaining to Wells Fargo and ordered me to go complain to the US. Government about this issue.

The ECMO are getting paid to solve the issue of the customers and bring it to satisfaction, but those ECMO are aggravating the issues by asking the customers to stop complaining because this silence would be to the satisfaction of the ECMO and not the customers. the customers are having an issue which will not disappear when they do not raise their voice and complain. The ECMO wants to MUTE the customers and bring them to silence about their issues so the REAL WELLS FARGO MANAGERS do not know about the unsolved complaints and will not know that the ECMO are not capable to investigate the customers issues and are not capable to provide solutions. Now it seems that Wells Fargo is paying for the ECMO to act as dictators not to solve the issues.

The US. Department of Treasury contradicted the Statement of the ECMO about the US Patriot Act and about the Government responsibility for this issue.

After the letter I received from the ECMO JAMIE H. I recommend that the Enterprise Complaint Management Office (ECMO) change their name to the Enterprise Complaint Dictator. ECMD.

Remark: here are some of the descriptions of the ECMOs Duty as posted in the employment ad by the Enterprise Complaints management office. Read it and be the judge if the ECMO are doing their duty which they are getting paid to do or what they are doing is wrong.

(The Enterprise Complaints Management Office (ECMO) plays an integral role in having an enterprise view of our customer concerns, identifying risks in a timely manner, providing enhanced reporting capabilities at the line of business and This Office includes four main functions: Executive Complaint Operations, Data Analytics and Reporting, Operational Risk, and Complaints Shared Services. Together these teams focus on capturing, researching, and resolving customer dissatisfaction; executing deep root cause analysis; and proactively identifying continuous opportunities that are engineered to improve our customers' experience and drive out dissatisfaction).

We bought a home through Wells Fargo. Supposedly a foreclosure.

This was the biggest scam. GERALD Fitzgerald of Wells Fargo and a broker arranged the sale by working together to pull off one of the biggest scams ever.

Our home is destroyed, because they lied and produced false documents. The title insurance was changed and we were sold Lot 9 and it was for drainage. After 10 years and totally remodeling it, drains were built and destroyed our home.

We did not buy Lot 9, neither was it disclosed, but everything was changed including the deed. Yet, we have no way to prove what Wells Fargo did, along with Bank of America!

Zero is too much for Wells Fargo and Bank of America!

I have had an account at this bank for 8 years and a credit card for 7 years. I have always made payments ahead of time for 7 years. There has always been at least 180,000 USD in my account. Now, I received a message that my credit card has been suddenly canceled. This is a very disrespectful behavior. I will close all my accounts at this bank tomorrow

I had a Wells Fargo account for quite some time, but eventually decided to close it due to some shady activity that was going on at the bank. This was back in 2014, and at the time, there were reports of the bank scamming people into fraudulent loans and other questionable practices. While I was fortunate enough to not be a victim of this scam, I simply couldn't trust a bank that was engaging in this type of behavior at the higher levels.

That being said, I will say that the customer service reps at Wells Fargo were always top-notch. They were friendly, helpful, and always went above and beyond to assist me with any issues or questions that I had.

However, one major issue that I had with Wells Fargo was the lack of tellers and long lines. If you happened to visit the bank during peak hours, you could expect to wait for an hour or more just to speak with a teller. This was especially frustrating when you had places to be or other things to do. I understand that banks can get busy, but it seemed like there was always a shortage of tellers at every location I visited.

Another issue that I had with Wells Fargo was the monthly service charge fees. I tried my best to avoid these fees by meeting the monthly quota, but I was still charged every month. Even with a decent balance, it was difficult to avoid these fees, and I ended up losing hundreds of dollars on this account over time.

To make matters worse, I had to repeatedly close my debit card due to fraud. I never had this issue with my other bank, but for some reason, my Wells Fargo debit card was constantly being compromised. I only used it in person at local stores, but it seemed like every other month, I had to close it due to a fraudulent charge.

Overall, while I had some positive experiences with Wells Fargo, I ultimately decided to close my account due to the lack of trust I had in the bank. Between the shady activity, long lines, and monthly fees, it just wasn't worth it for me to keep my account open.

My name is CALEEB A WATSON and I want to share my experience with Wells Fargo. Unfortunately, my online account was hacked on 5/19/22 for $999.99 and then again on 5/20/22 for $999.98 and $999.99. I immediately reported the incident to the bank and they advised me to do a stop payment. They also informed me that the hackers had taken the money from my account and sent it over to my account at Capital One. I was skeptical and told them that I didn't believe that hackers could do all that. However, they assured me that they would contact Capital One and have them return the money.

I contacted Capital One numerous times and informed them that no extra money had come over. Upon looking at the bank information, I realized that Wells Fargo had sent the money to an account ending with 9480, which was not associated with my account. I only had one associated account with Capital One.

On 6/2/22, I called customer service to inform them that the last 4 digits of the account ending in 9480 were not mine. However, I was informed that the bank had closed my case and blamed me or an associate for hacking my account and sending money to Capital One. Frustrated, I went to a branch on 6/3/22 because it was hard getting information from customer service other than notes that were read to me stating that a hacker had sent money to my account and closed my fraud case.

The banker, RADHAMES DEJESUS ABREU, 302/421-7508, informed me that a fraud case had never been established and no investigation was ever done. Wells Fargo denied my fraud case and kept talking to me over and over again, but a fraud case was never established or investigated. I established three cases for the $999.97/$999.98/$999.99 with case numbers on 6/3/22.

In my opinion, Wells Fargo needs to be investigated. How many times has this happened to consumers when they send money from accounts and don't know where the money is going or where it should go? As a consumer, I should not have to wait for them to figure out who they sent my money to. Capital One stated to me that Wells Fargo sent the money to an account ending in 9480 and should replace the money.

I contacted the Wells Fargo Advocacy Department at [protected], Bill Pay Claims at [protected], Credit Karma, Lending Tree, Super Money, Consumer Financial Protection Bureau, Yelp, and Google My Business. I hope that my experience will help others who may encounter similar issues with Wells Fargo.

I've been a Wells Fargo customer for a long time and have had a mixed experience with the company. Some employees and departments have been great, while others have been a waste of time. But overall, I've found the investment advisor to be very helpful and the retail bank tellers to be friendly and professional. The branch supervisors have also been superb in taking care of customer service issues.

However, the bankers who sit at the desks inside the banks have sometimes failed to follow through on commitments. And some Wells employees have been pretty useless, which may be due to the Great Recession and the pandemic affecting hiring and retaining experienced people.

The corporate call center was pointless and provided bad information. The corporate customer service escalation department, called "Executive Office Case Specialists," didn't seem to have much discretion to fix problems. And one of them didn't even return calls.

I wrote separate letters to Wells' COO and CEO, but they didn't respond directly and instead kicked the can down the road to the escalation people who did nothing.

Lastly, I had a bad experience with one of their east coast mortgage writers who sat on my application for a long time before rejecting it. He didn't realize that retired people who no longer have a paycheck may qualify on the basis of their unencumbered securities.

Overall, my experience with Wells Fargo has been mixed. While some employees and departments have been great, others have been a waste of time. It's important to know who to contact for help and to be aware of potential issues with certain departments.

I've been a Wells Fargo mortgage customer for years, but recently I've had a terrible experience with their Home Mortgage department. About three months ago, Wells Fargo put me in forbearance without my request or need. I didn't suffer a Covid 19 hardship and I didn't miss a payment. It's easy for customers to get on payment suspension, but it's not easy to get off. Despite my many requests, Wells Fargo has not honored my request to end forbearance. It makes me wonder what's in it for them, as forbearance has not provided a benefit for me. Yesterday, I received an email from Wells Fargo stating that it would take weeks for them to review my request. It's frustrating that it would take them so long to review a request that should only take a few seconds to remedy.

As if that wasn't bad enough, because I am still in forbearance, my mortgage statements are not transparent or accurate. Wells Fargo appears to have devised their own questionable and obscure accounting system. I have made payments that have not been credited to my account. The payments have been posted, but they have not been applied. Instead, because payments have not been credited to my account, my statement claims I have an "overdue" amount which needs to be paid in order the make the account current. I have contacted Wells Fargo repeatedly, insisting that my statement needs to be updated and accurate. In a response, Wells Fargo asked me to be patient, as the issue would take several weeks to review. It's ridiculous that it would take Wells Fargo several weeks to provide me with an accurate statement for my mortgage account. Bank and mortgage statements should always be accurate!

Every time I've spoken with executives at Wells Fargo in the past several months, they have lied to me and provided me with misinformation. I have never heard the same story from any two executives, and I've spoken with many. The executives have their own altered version of the truth, and they tell lies to fit their story. I would not recommend doing business with Wells Fargo. If you are a customer and find you have an issue, it is better to get all correspondence in writing, instead of addressing it with phone calls. The reps from Wells Fargo lie during phone calls and provide stall tactics. What they tell you by phone means nothing and you will receive apology after apology that you were given "misinformation." There are countless negative reviews about Wells Fargo online. Read them and don't believe that what you've read cannot happen to you. Wells Fargo is synonymous with corruption, lies, and deception. When employees constantly lie, it's apparent they are following guidelines from the top. The CEO of Wells Fargo makes more money than any other CEO of a national bank. But their customers of Wells Fargo are being lied to and ripped off. It is disgusting and pathetic. Wells Fargo needs to be held accountable. The CEO needs to go.

This review is about Wells Fargo, a bank that has caused me and my family a lot of trouble. I have two separate issues that I want to talk about, both of which happened in 2019.

The first issue is about my mother-in-law who deposited money for my husband and me into our account from her bank. However, the money was taken from her bank, but never put into ours. We both took the issue to our individual banks, but Wells Fargo refused to do an audit for months. They told us they never got the money because the check was reversed, which was a lie. We went through 6 different employees, two were corporate investigators. I had to personally go to the local bank weekly on my day off to see where the investigation had moved because the investigator would put notes in the account but would never contact me if a new piece of information was needed or anything. We even had to start the investigation completely over with a new investigator at one point because the investigator who was "helping" us was so snarky and rude and wouldn't take my calls. It took 10 months for us to get our $1200 back. The money just appeared one day. We were not given an apology, paid any interest, and when I inquired as to what happened, I was simply told it was teller error and the money was deposited into another customer's account. Something that I feel could have been fixed in under an hour if an audit had been done when asked. We have since moved our finances to another bank, 7 accounts including my children's and we had been customers of that bank since before it was Wachovia.

The second issue involves my mother who is 65 years old and has some psychiatric issues. I am involved in major decisions for her especially financial ones. So, my mom lives in a home that I helped her get 10 years ago. She had and still has excellent credit. For the mortgage, she put $15K down and got a 15 year fixed at 3.5%. It was pretty awesome. She has 5 years left to pay and about $30K and she will own her home. As things go, it was time for some home improvements. I got estimates and all in it was going to be about $12K. I told her to go to her bank and ask for a HELOC (home equity line of credit). I even wrote it down. I figured she could get one at around 3%. I told her not to sign anything, but to go. A week later she tells me she went to both her banks and got payment estimates. I did not know she still had an account with WF. Anyway, she was thrilled because Wells Fargo was going to give her $20K and even reduced her monthly payment overall. I said "No, something's not right. A HELOC would not change your monthly payment of your regular mortgage." I investigated. Turns out this loan officer saw her coming a mile away and wanted to refinance her entire home loan at $55K at 4.25% for 30 years! A 65 year old woman who is on Social Security Disability and state retirement! The kicker is that the loan even had a provision that she was going to have to pay an expensive insurance premium each month because if she were to die, the loan would be paid off. UNBELIEVABLE! Needless to say, we walked right over to her other bank and got a nice little HELOC for 3.25%. She has low payments and it will be paid off in 4 years. I've heard of predatory loans and scamming, but I never thought a legit bank was like that. Anyone would know that a whole new mortgage was not in her best interest. FLAT WRONG, PREDATORY AND DISGUSTING. I took my POA in and shut down that account too.

Overall, my experience with Wells Fargo has been terrible. They have caused me and my family a lot of stress and trouble. I would not recommend this bank to anyone.

Wells Fargo is not a good bank! Me and my wife are business owners and we've been wanting to go on a cruise for years. We finally saved up enough money and deposited a check for $8500 from our Bank of America account into our Wells Fargo account on December 23, 2022. We've done this many times before with no issues. However, when we were on our dream cruise on December 29, 2022, we received an email from Wells Fargo saying that our check was returned due to an "irregular signature". We were devastated because we had saved up for 7 years for this trip and now our money was not available. We were in Europe with limited internet access and a 7-9 hour time difference, which made it very difficult to resolve the issue. We called Wells Fargo and the first person we spoke to was not helpful at all. They told us that our signature was irregular and there was nothing they could do. We begged them to verify the check and look at our previous checks to see that our signature was the same, but they didn't care. We asked for a supervisor and after waiting for a long time, we finally got one. They promised to call us back within 48 hours, but we never heard from them. We were charged a $12 fee for the returned check, which was ridiculous. We were lucky that we had a friend who covered the amount until we got back, but we lost three days of our dream cruise because of Wells Fargo's incompetence. We are very disappointed with this bank and we urge anyone looking for a new bank to do their research and avoid Wells Fargo. They don't care about their customers and they are only interested in their own selfish motives. Shame on you, Wells Fargo!

Are you tired of the constant BS from Wells Fargo? I sure am. I had to file a complaint for fraudulent activity back in April 2021, but Wells Fargo denied my claim. I appealed it and had to contact the merchant myself to verify that there was indeed fraudulent activity on my account. The merchant confirmed it with their upper management, and I forwarded all the correspondence to Wells Fargo to prove my case. It took until the end of August 2021 for Wells Fargo to finally credit a partial amount to my account. But why only a partial amount? Because my claim had run outside the 60-day timeframe, and Wells Fargo claimed they couldn't do anything more.

I asked Wells Fargo if they had contacted the merchant during their initial investigation, but they refused to disclose their internal investigation steps. I've been fighting with them for 19 months now, and they've passed me around to over 40 different employees who have lied, provided false information, and deceived me. I've filed numerous complaints with the CFPB, but they haven't taken any initiative to investigate further. Wells Fargo simply responds to the complaint and closes it.

I'm at my wit's end, so I called Wells Fargo today to file a fraudulent claim against them for not taking proper action during their investigation. They neglected to resolve the issue within the allotted timeframe, and I've had enough. The representative I spoke to refused to answer my questions about their investigation and claimed they had properly investigated the matter. But if that were true, why did it take so long to resolve the claim?

It's clear that Wells Fargo is avoiding responsibility for their mistake. They made $77 billion in revenue in 2021, but they can't take responsibility for their employees' mistakes that affect their customers' money. They don't care about their customers, and it's obvious from their actions throughout my 19-month ordeal.

I've posted my story on social media in the hopes of getting some kind of result. I know I'm not the only customer Wells Fargo has screwed over with their lack of customer service and empathy. They're screwing over customers on a daily basis, and nothing is being done about it. They're not being held accountable for their mistakes, and it's really sad.

I've been a customer of Wells Fargo for 19 years, but they're going to lose my business. I'll share my story with anyone and everyone so they're aware of how Wells Fargo does business.

I've been a customer of WellsFargo for a few years now, ever since I switched from BankofAmerica. Unfortunately, I've had consistent problems with them that have been just as bad as my experiences with the previous bank. I'm sharing my experiences not to compare with others or offer solutions, but to warn you of what can happen. Despite my issues with WellsFargo, I won't be switching again because there are no other major, conveniently located banks in DC. What happens at one can happen at all of them, so I'm reporting this to discourage anything further from happening.

My first problem was when I opened an account and had to deposit my money at the end of the day. The bank manager had terrible customer service and insisted that I be taken outside to the ATM by the agent instead of keeping the bank open for me to make the deposit. We stood there in front of the entire street as people passed by, and I had to feed thousands of dollars into the ATM. Not only could it not all be deposited that day because of ATM deposit limits, but I was also exposed to the risk of armed robbery.

The next problem was when I found out that there was a fee-free checking or savings account plan that the agent didn't inform me about. I spent a year paying unnecessary service fees. Interestingly, by the time I found out about this from another agent, the one I had dealt with opening the account was allegedly transferred out.

The most suspiciously serious incident was when someone obtained access to a duplicate of my WellsFargo ATM card and my PIN number to make unauthorized debit transactions. There were several transactions through the course of several months, despite me changing my PIN after each discovery. When I complained to the banking agent, they didn't understand how it could be happening, other than suspicious activity at the corporate level. Therefore, I canceled the use of the debit card and will never use an ATM card for electronic banking transactions again. Your PIN is not secure no matter what they claim, and someone at the corporate level can abuse it by providing a duplicate card with the same PIN to other people without your knowledge or permission.

The most flagrant incident of criminal activity by WellsFargo occurred a year ago this month. My Social Security Disability Compensation check was stolen before I got it and cashed by forgery at a DC WellsFargo bank. The teller involved overlooked security protocols with the ID card, and despite being well-known by name by the staff of the branch, there was no excuse for this to have happened. The branch manager at the time knew what had happened but wasn't allowed to talk about it pending an investigation. Within months of the incident, she too was transferred out. The Social Security Administration investigator told me he was subpoenaing the transaction records and video surveillance tape of the incident from the bank, but he never got them, and Corporate refuses to comment.

Therefore, I took further steps to inhibit this from happening again, such as having an "ALERT" notice placed on my account requiring supervisor approval for every transaction and requesting password-only access to my account. I also switched to direct-deposit of my SS checks. Even these measures are not fool-proof, as I discovered when the "ALERT" status on my account was erased without explanation.

There are no solutions to these banking problems except one: abolishing the commercial corporate banking system and entirely federalizing it, not deregulating it, so that the federal government will have sole control and direct accountability to the people for what happens.

I gotta say, my experience with Wells Fargo Bank was a complete disaster. I moved on December 3, 2019, and it was a complete nightmare. I was so exhausted that it took me a day to realize they damaged & lost more than the move cost. I called Wells Fargo Bank the next day, and the woman on the phone was completely compassionate about the situation and why I wanted my money back. She files a claim and puts a hold on paying Semper Fi Logistics. I'm sure they got paid now.

I sent high definition color photos of all the damage done, except the bed that wasn't put together properly (it moves side-to-side and back-and-forth when it shouldn't), and the woman said they put a freeze on the almost $700 charge to my account. It gets to the claims department, which were completely ridiculous about everything. First, they tell me they didn't get the pictures, so I sent them again through their upload link on the claims department website. I wait longer, and they tell me they can't make out anything. I was confused for quite some time until someone there told me they convert color photos to black/white photos. I hit the roof. "What do you mean you convert them to black & white? You can't see anything like that. Why?" She tells me that's just the way it's done. She also told a lie that they had to send the pictures to Visa, in order to validate everything I said happened.

I called Visa, who told me they have nothing to do with claims processing at all; that is a Wells Fargo Bank process. When I passed that information back to WFB claims, they skip right over it and tell me they want the man who came out to hook up my washer/dryer to write a letter that he did so because the movers didn't. I hit the roof again. That man didn't own the company, and he did not know why he was showing up to hook up my washer & dryer. It took me over a week to find him! I may have mentioned that the mover said it was a liability issue, but Logan did not tell me that until he came back 3 days later (on Friday).

Back to WFB Claims, I went back and forth with them about that, because the installation of the washer/dryer was only $75 on top of the move. What that had to do with anything, I do not know, nor did I care. I wasn't getting that guy to lie, get his bosses to let him write a letter on their letterhead that he showed up because Semper Fi refused to install my appliances. I provided the receipt for what he did, and they shouldn't have needed more than that. The claims department people I spoke with were always condescending, rude and patronizing about everything. I kept sending them emails they wouldn't read, and REALLY? They wanted me to call so they can be any kind of way they felt like being over the phone. Quality assurance my arse; nobody is listening to those calls or people wouldn't get away with the attitudes they have towards customers.

Because they couldn't see anything after running my high definition color pictures through a black/white scanner, and I was not going to ask an appliance man to write a letter, they closed my case and took the money back. WHAT? So, I start making calls about how to file a complaint against the Claims department. They tell me I had to go into a branch and start a complaint about them. I do so, and wait. First I was given one man's name, who was to do an investigation on the Claims Dept. Then, I call and ask how were they going to investigate anything about the claims department without speaking with me? The personnel at the bank merely filed something, without writing down all I had gone through, and gave me a claim number & phone number. They tell me someone would be calling me about what the claims department did.

Nobody calls, so finally I get a call from a woman saying something about that stupid letter and the photos. What happened to the guy? Where did she come from? I hit the roof again and ask her how the heck can she investigate anything without speaking to me about the complaint? Again, the man at the bank didn't write down what I was complaining about; he just came up with a long number and a business card with the escalation team's phone number on it. When she started repeating what the claims department told her, I lost it and went off. She then asks me if I can find another moving company to write something up about the one who moved me, and I couldn't believe my ears. What kind of double-talk was this? Moving companies don't do that sort of thing and she knew it. Another kind of lie she wanted me to get a different moving company to create.

What were they? The wolves guarding the chicken coop? YEP! How can you investigate something against one of their departments without talking with me about that department? So, they refused to reopen the case, and I'm flat out tired and frustrated with this whole thing. Of course that was their aim; to get me to go away. They didn't want to do any work in the first place, their equipment was antiquated, and I don't believe they were ever out to help me at all. I'm keeping my account until this is resolved, then going with another bank. How dare they insult my intelligence, lie to me, do nothing, and take my money back? I've been a long-standing customer with WFB; way longer than they have on record this time. Plus, when I was working for Tandem Computers, Inc., they were one of their first customers in the 1980's and I worked with them as our client.

Semper Fi Logistics was out-of-line, they damaged more than the cost of the move & washer/dryer installation. What on Earth was WFB doing except wasting my time & getting on my last nerve? Anything but their job, I tell you! So, because of all the aggravation, misdirection, deflection, lies and making me relive that nightmare over and over again, WFB owes me for the move ($681.31) AND the $75 charge for a man to come out and hook up my washer & dryer. That's $756.31+, and I will take WFB or Semper Fi Logistics to court over this; another hassle. I still haven't found a handy-man to put my bed back together correctly, and may have to call someone from the place I bought it 10 years ago... in San Antonio, TX. They do have a store in my area, but can't come out to fix it until this COVID-19 nonsense is over. WFB should be ashamed of themselves for the crazy run-around I got from them.

I created a review for SFL below. That was a living nightmare if I've ever experienced one, and I've moved all over this country. They only had to move me 1.4 miles away, and had I known they were going to screw me over, I would've had another person here to watch what they were doing. I was trying to watch 3 people running all over my apartment when I use a cane, and I just couldn't do it. They took advantage of an disabled elderly veteran, and should lose their ability to do business with anybody!

I just had a really bad experience with Wells Fargo Home Mortgage and I feel like I need to share it with everyone. I will never use Wells Fargo again and I strongly advise my colleagues to avoid them at all costs.

Here's what happened. My wife and I were in Chicago in early April 2022 to visit our son. We had already made an offer on a condo in downtown San Diego, which was accepted. I needed to send a wire transfer to the escrow company for a good faith deposit of $40K. I used Wells Fargo's online wire transfer service and received a message that everything was in order and the wire was being processed.

The next day, I got a notification that the wire had not gone through and to contact Wells Fargo. I called them and was told that the wire would go through this time. But a day later, I was notified that the wire had not gone through and the fraud department had locked down all my online access to my accounts. When I called Wells Fargo's fraud department, I was told that I would need to go to my local branch to clear things up.

The next morning, I went to my local Wells Fargo branch in Rancho Bernardo to initiate the transfer and unlock my accounts. I met with Jorge Lopez (Small Business Banker) at the branch who helped me process the wire transfer. He introduced me to Jennifer Le (Home Mortgage Consultant) who said that Wells Fargo had competitive rates and would like to give me some ideas on what I could expect if I went with Wells Fargo.

As a real estate investor, I told her that I already have a mortgage broker, but I would be happy to see what she could do. She gave me an interest rate that was. 05% lower than what my mortgage broker could do. I said I would think about it.

The next day, she called back and said rates were even a bit better and were even lower than she had previously stated. I told her that I would give her a chance, on the following conditions: 1. She would have to be able to process the loan to close by no later than April 28. 2. She would have to give me clear indication that the loan would likely be approved. 3. She would have to understand that both my business and personal tax returns show very little income because I do my best to legally expense as many costs as possible to our business.

She said that Wells Fargo works with these type of loans and situations all the time and that she didn't see a problem with any of my conditions. But within a few days, I am notified that Ms. Le no longer works at Wells Fargo. I am then told that my new loan contact would be Jennifer Weber (***@wellsfargo.com).

On April 22, I receive a call from Wells Fargo that the underwriter from Wells Fargo has rejected my loan. I then contact Ms. Weber to find out what is going on. She said that the loan had not been rejected and she was trying to get the underwriter to approve the loan. She also asked for additional income documentation like W-2's from our companies.

It is now Monday, April 25, and Ms. Weber says that she is still pushing and to give her some more time. But I tell her that I can only wait perhaps one more day because we must close by the 28th. On Tuesday, April 26, she contacts me that she is still hoping the underwriter can do it. I give her until noon on Tuesday to figure it out because I need to send out a wire to go out on the 27th.

At approximately 3:30 pm on the 26th, I go to my local Wells Fargo branch and once again, meet with Mr. Lopez to initiate the final transfer of funds to purchase the property. I explain my frustration and outline what has happened since I first met Mr. Lopez (and Ms. Le), and he calls Ms. Weber to see if anything can be done.

When Ms. Weber sees that time is up, she writes the following email to me:

Hi Wayne,

I know time has run out as you have wired your funds. I did however find out some information for you. Cash recoup is at the same rate as a purchase but would need new loan application and loan lock. Interest rates have increased probably. 5% since this loan was initiated.

Thank you,

Jennifer Weber

I was really frustrated with the whole process. I have a credit rating over 800, provided every document that was requested of me, and have over $5,000,000 in my stock brokerage account. We ended up paying the entire cost of the condo ($1,935,000) in cash. Of the 21 properties we currently own, 20 of them are owned free and clear.

I would love to let the higher ups at Wells Fargo know how ridiculous this is. If their business model is to find out when someone is putting in a deposit for a real estate transaction to insert themselves in to get some business, they really ought to make sure they can follow through on their commitments. I wish the underwriter could explain how a customer who ultimately paid cash to buy a property in lieu of getting a loan isn't qualified to get that loan?

As a customer, I had to liquidate (and pay additional capital gains) on an additional $500K because of my poor judgement in taking a chance with WF. Never happened before and believe me, lesson learned the hard way.

I do not blame Ms. Weber (or even Ms. Le) for this situation. I put the blame squarely on Wells Fargo mortgage. I work with many investment colleagues and investment associations and will make every effort to inform them of the lousy customer service I've received, particularly since Wells Fargo is my local bank which I have been a loyal client since the days the bank was Great American.

Wells Fargo is a large and powerful institution. My complaints obviously mean very little to them. Hopefully enough people will realize that their business practices actually can hurt investors like me.

Hi I was promised a bonus for opening up this account and it’s been way over the time frame I spoke to a representative and she said I had to make $500.00 in deposits to receive this bonus, well I still have yet to receive it not to mention I would love to set up direct deposit for this account but I can’t do that until I receive the bonus I was promised, I need to be able to trust the bank I am working with and rite now this will be the third time I was told something and here we are and everything I was told by each agent was the same answer but yet still lies

I have had a No Fee checking account with Wells Fargo for the past 22 years, Everything was fine. A few days ago, I received a letter from Wells Fargo saying that they will close my checking account within one month for no reason. It causes me a great deal of work to switch banks and accounts.

Wells Fargo has such poor attitude, rude practices, and is unprofessional in business. I am calling the CEO to design and to be replaced.

After 2 weeks the person receiving the check never got it, so I went into the bank to cancel the check and I was given an appointment for 10 am the following day. When I arrived 10 minutes before my scheduled time 10 am I waited about 5 minutes and the lady told me that she did not know how long before she would be finished with the client she was working with and there was another client waiting in front of me. Now at this time it's already 8 minutes after my appointment time and she had no idea how long it was going to take. I just want to stop payment on a cashier's check. This is day 3, how long does it take to stop payment on a possible lost check.

I represent Bruce W. Blume and Nancy K. Blume, 13137 US Hwy 281, Redfield, SD 57469. Wells Fargo has failed to release their 180 Day Redemption Collateral Real Estate Mortgage on Lot Two (2), except West Seventy Feet (W 70') thereof, Redfield Industrial Park, Redfield, South Dakota. No money is owed. The original amount was $147,000. The Mortgage was recorded December 26, 2000 in Book 226 of Mortgages on Pages 192-196 at the Spink County Register of Deeds in Redfield, South Dakota. The Blumes have repeatedly requested that Wells Fargo release its mortgage as the property has been sold. The mortgage is preventing the closing of the sale. The mortgage is currently slandering the Blume's title to the land. If Wells Fargo does not release its mortgage the Blumes will file a lawsuit. Paul J. Gillette, Gillette Law Office, PC, PO Box 60, Redfield, SD [protected] [protected]@gilllettelaw.net.

Craig Tooley at the Hamilton Branch, Sioux City, Iowa provided really poor customer service. He walked up to us in the lobby and proceeded to discuss our personal banking situation in the lobby rather than taking us into his office. He was rude and unhelpful. Additionally, I had left a voicemail and email and he did not return my message. We had to go to the brand and track him down. He gave false information regarding the Bank Secrecy Act. He is a poor example of a branch manager. I would like to know who he reports to as I am sure this is not the type of person the company wants running a branch.

We are complaining about our line of credit ****5980 that they have stated that we changed and have not been able to drawn on for years it started in 2020 and we keep getting that it is up to end 1/13/2024. We have disputed this numerous times in writing and calls(started in 2020 when we noticed issue) keeps going to mendiation but no resolve. We also noticed the balance increases even with our extra principal only payments made. On september 5, 2023 we we issued a check for $200.00something about in COVID related payment suspension they are enclosing check for any issues the loss of access may have caused. they are apologizing for any inconvenience. To which we did not cash. However this is admittion they are making to wrong do on our account. We want investigated immediately and our line credit extended and balance corrected.

My mother is the owner of 201 Vance Street, Reidsville, North Carolina 27320. Her name is Betty Doris Reid and my name is Kenneth Reid. It was like out of the blew that I was contacted and asked do I want to sell the house. My Mother passed away in 2022. Her name should be on the deed. Wachovia also asked us to come in the back to the vault and we signed documents/instruments. I'm her last but also the youngest son living. Anthony Slade's (eldest Brother) name signed also.

[protected]

[protected]@aol.com

Well Fargo issued a fraudulent card in my name and this person used this card to take money out of my account, also they allowed this person to withdraw 7000. 00 from my brokage acct. never once was I contacted by Well Fargo, Now they are refusing to reimburse me for my lost, The fraudulent account was created on August 24 with Well Fargo sending the fraudulent card directly to the fraud, even though this fraudulent person did not live in my state. They sent me a memo stating that it was a fraud case but still want to penalize me. This person with Well Fargo assistance took $3000.00 from my checking account and $7000.00 from my brokerage account. Well Fargo assisted this fraudulent person to my money and now refused to make me whole.

on several occasions since may 2023 I have been going back and forth with the loss prevention department and now as of 09/20/2023 the other bank city national bank sent a letter of indemnity to Wells Fargo on my behalf so that Wells Fargo can release my funds ? now today Wells Fargo bank 09/21/2023 is saying that the letter of indemnity isn't good enough.

In may 2023 Wells Fargo bank put a hold on my account because I received a wire transfer from the sell of a property now when I disputed some other transactions it alerted city national bank and they recalled the wire but after that city national bank issued me a check in the same amount of the recalled funds threw the escrow company I that was involved in the sale. there was a total of 12,000 left in my account from the disputed transactions I disputed before the wire transfer even came. now Wells Fargo is saying I'm not entitled to these funds even after proving that there was no fraud.

I opened a savings account for $25000 because there was a promotion. Earn $525 if you leave the money in for 90 days. Now Wells Fargo does not want to give me the $525. I went to the branch in Glenview, IL to withdraw my money and found out that the promotion is not being honored. The banker called customer service and they are looking into it to see who is at fault. Really? I put the money in the bank and left it in for 90 days. I did my part and now the bank has to think about it.

Wells Fargo has stolen $822.50 of funds that were supposed to be deposited into my Wells Fargo account on July 27th 2023. They are claiming they cannot find the "missing" funds, although the sender/payee has full verification that funds from her Bank on America Account WERE deposited and sent to my Wells Fargo Zelle Account. I've called Wells Fargo three different times and they keep disconnecting me and refuse to resolve my complaint. I'm beyond frustrated as this is NOT wells Fargo's money for them to keep or steal! See correspondence and attachments for more details.

I called trying to find some help regarding credit card payments. Representative not helpful at all. She initially said I had to many questions. Had an attitude the whole time and when asked to speak to someone else she brought me escalation manager who had an even worse attitude. Its frustrating how there is no way for these works to be held accountable for their inadequacy. Wells Fargo as company is horrific.

May 25, 2023, at 1:30 p.m. I visited the branch #72437-20 in Anaheim, CA, I was the only customer at the branch. No line NO wait and 4 tellers at the windows had nothing to do.

Since May I files this same complaint more than 8 times without getting answer to my Question which brought me here.

At this visit, I find out that my ATM card has expired, The girl at the window asked the branch manager to assist in my ATM card that was not working because it is expired. The branch manager checked my account then told me that in order for me to order a replacement ATM card, I MUST make an appointment to sit with a banker. I refused and I requested my ATM card back then I stepped out the branch right by the entrance, I called the Wells Fargo Customer service number that is located on the back of the card and ordered a replacement ATM card in less that 30 second.

When I was talking to the manager and Because I have been a customer of Wells Fargo for MORE than 35 years and I never heard such lie before, I asked the manager why I must set an appointment to sit with a banker just order a replacement card? The manager told me that the Banker will be discussing my options for my accounts and Will be ordering the ATM. card and told me do not worry about the appointment I will set you up with the earliest appointment possible. The branch manager did not tell me that I can order the replacement ATM card ONLINE and over the PHONE and because I was dealing with the branch manager, this manager should be able to order the replacement card. specially because the branch was not busy and had no customer other then me. That illegal act by the Branch Manager brought to my memory what I want to share with you now: CFPB Orders Wells Fargo to Pay $3.7 Billion for Widespread Mismanagement of Auto Loans, Mortgages, and Deposit Accounts Company repeatedly misapplied loan payments, wrongfully foreclosed on homes and illegally repossessed vehicles, incorrectly assessed fees and interest, charged surprise overdraft fees, along with other illegal activity affecting over 16 million consumer accounts WASHINGTON, D.C. – The Consumer Financial Protection Bureau (CFPB) is ordering Wells Fargo Bank to pay more than $2 billion in redress to consumers and a $1.7 billion civil penalty for legal violations across several of its largest product lines. The bank’s illegal conduct led to billions of dollars in financial harm to its customers and, for thousands of customers, the loss of their vehicles and homes. Consumers were illegally assessed fees and interest charges on auto and mortgage loans, had their cars wrongly repossessed, and had payments to auto and mortgage loans misapplied by the bank. Wells Fargo also charged consumers unlawful surprise overdraft fees and applied other incorrect charges to checking and savings accounts. Under the terms of the order, Wells Fargo will pay redress to the over 16 million affected consumer accounts, and pay a $1.7 billion fine, which will go to the CFPB's Civil Penalty Fund, where it will be used to provide relief to victims of consumer financial law violations. “Wells Fargo’s rinse-repeat cycle of violating the law has harmed millions of American families,” said CFPB Director Rohit Chopra. “The CFPB is ordering Wells Fargo to refund billions of dollars to consumers across the country. This is an important initial step for accountability and long-term reform of this repeat offender.” It seems wells Fargo manager and management did not learn after the 3 BILLION DOLLARS FINE. and they still trying to scam the customers and trying to open more

This is not the first time I complain about this Issue but Wells Fargo does not have customers service any more they contracted the responses of the complaint to a company called Executive Complaints Management Office Who never investigate to answered my complaints properly, The employees of this company are labeled ECMOs Who work from the comfort of their homes without any supervision and NOT under any management from Wells Fargo.

I want answers to my questions.

Here what I want: 1- WHY DID THE MANAGER AT THE BRANCH TOLD ME THAT I NEEDED AN APPOINTMENT TO SIT WITH A BANKER JUST TO RENEW MY TELLER MACHINE CARD? It must be a hidden reason that benefits the banker. 2- DOES THIS MANAGER THINK I AM STUPID TO TELL ME THAT HE CANNOT RENEW MY CARD ON HIS COMPUTER? 3- HOW COME WHEN I WENT OUTSIDE OF THE BRANCH AND CALLED CUSTOMER SERVICE, THE CUSTOMER SERVICE RENEWED MY CARD IN 30 SECOND PHONE CALL? 4- WHY THE MANAGER OF THE BRANCH HAVE NO EXPERIENCE AND DOES NOT KNOW HOW TO RENEW An ATM CARD? 5- IS WELLS FARGO HIRING MANAGERS FOR THE BRANCHES WITH NO EXPERIENCE SIMILAR TO THE ONE WHO JUST ANSWERED MY COMPLAINT AND LABELED AS ECMOs? WHEN THE BRANCH WAS EMPTY OF CUSTOMERS EXCEPT ME, WHY THE MANAGER COULD NOT RENEW MY ATM CARD ON HIS COMPUTER?, 6- WHY WELLS FARGO REFUSED TO INVESTIGATE THIS POSSIBLE MISCONDUCT.

I do have 2 more issues that will complain about it here because the so called ECMOs do not answer the complaints properly.