Wells Fargo

I have 2 younger sisters, age 57 and 67, while I am 77. My oldest sister is in hospice and is not expected to live for more than a few months. She is mentally competent but can’t get out of bed. She has always cared for her younger sister, who is mentally severely disabled and in Conservatorship, and now is in a board and care as she has Alzheimers and requires 24/7 care. I have been added to the conservatorship as co-Conservator so that I can take over caring for my yougest sister, paying her rent, etc.

My wife and I went to our local Wells Fargo branch, where we have been customers for about 50 years, and they have been incredibly unhelpful and incompetent in getting me added to both sisters accounts. They said I needed a POA (a Durable Power of Attorney)to do this, even though for the younger one my documentation as Conservator makes a POA redundant and unnecessary, as my oldest sister and I are the only ones who could sign a POA, given that my youngest sister is unable to read or write, or comprehend what is going on.

So we went ahead and had the 2 POA documents drawn up and brought them to Wells Fargo. The banker there submitted the documents to their compliance people who declared that there were 2 problems. One was that the younger sister needed to sign the POA, despite that being impossible and unneccessary. As Conservator I or my oldest sister would sign any and all documents for her. Second, they said that because the older sister’s accounts were in her Trust (and I am the successor Trustee of that)she needed to sign as Trustee, which actually made sense, and so we redid her POA and she signed it as Trustee. We also referenced in her revised POA document the specific Wells savings and checking accounts by account number and name, and enumerated the powers the POA would confer to me to do essentially anything with the accounts.I also did a POA for my younger sister and both my older sister and I signed it as Co-Conservators.

The senior Wells branch banker thought this was more than adequate, but when he faxed the documents to the compliance people they said no go, but would not explain why. They said they would contact the banker and us within 2 business days to let us know what the issues were. By this point we had been at the bank for over 4 hours over 2 days, The branch banker was clearly distressed and tried mightily to get the compliance people to accept the paperwork as is, but they refused, and did not appear to really understand the legal issues at all. They also refused to allow him to talk directly to the legal department. He was very upset and apologetic to us.

It was more than 10 days before we heard back. The “explanation” was that the papers were “unacceptable”, but no reason was given and no guidance as to how to make them acceptable.My older sister is asking her attorney what we can do about all this, but we are very unhappy with how the bank is handling this matter.

In the meanwhile my wife and I, totally disgusted, are moving our personal accounts to another bank. The main reason we don’t do that with the sisters accounts is due to Social Security doing direct pay into both of their bank accounts, so changing banks could get quite messy and take a long time.But neither we or anyone we know will do business with Wells Fargo in the future if we can avoid it.

I woke up today to a closed savings account and the threat of closing my checking account. I actually was told that it would be closed also just no idea of when. My savings can only be mailed to me thru the post office in a cashiers check. Not mailed yet and how long they have no guess.My CD is "safe" according to the customer rep, I was under the impression my other accounts were before this morning. All because they didn't have an address for my husband on file that they liked. Which they did have because they gave it to me to send the check to? We had also had a postcard we physically took into a branch TWICE, once while renewing the cd (and he checked)and once because our 35 year old son whose father opened up his first account 15 years ago was sent notice and gave it to us. We took this in, handed it to a banker, she looked at it and told us not to worry, its fine! We are retired, older blue collar workers (UPS driver and auto mechanic) with no unusual money activity, or habits, great credit ratings, no overdrafts, unpaid bills, nothing bad who have 2 pension checks and 2 SS checks coming in to cover our bills which are all autopay! This will destroy our good name! And after several long phone calls have been told there is no way to stop!?! I went in and was also told that I couldn't cash out my cd because there were no bankers available at 300pm! The branch was empty! I am stressed to the max and furious, we worked so hard for our financial security and it's being ripped away after 40? years with this bank

Today I spoke with three different technicians. Shadaisha was very helpful up until her computer crashed on her. However, Jeremiah was a complete TOOL! I provided my loan number my social security number as requested. He would not answer my question posed: What happens to the escrow balance one my loan is paid off? He said he could not make that assumption. I called back and spoke to Kami who was extremely helpful. She explained to me once a loan is paid off in full it takes 30 days to receive a final disbursement letter with a refund of remaining escrow balance; a lien release letter will be mailed to which you bring to the clerk of courts office to receive a copy of the deed to the property. It was that simple! I would like to report Jeremiah as it is obvious, he needs more training in his duties. I have been a loyal customer of Wells Fargo for a very long time, and I have never had someone be such unhelpful especially when I am able to provide all verification of my personal information such as social and loan number. I did not ask for any account information. I only asked what happens when a loan is paid. If he can't answer something like that then he needs to be adequately trained. Thank you!

My last name on my credit card is correct, Cook. However my rewards and transfer of funds has my former last name Donaldson.

I sent you all my documentation because I don't have a Wells Fargo branch where I live in Dover Ohio.

I sent a marriage certificate, a letter with a notarized signature, copies of my driver's license and passport.

I have completed my end of requirements however you have not completed yours on your end.

Regina Cook

Card ending in 9483.

Hi I was promised a bonus for opening up this account and it’s been way over the time frame I spoke to a representative and she said I had to make $500.00 in deposits to receive this bonus, well I still have yet to receive it not to mention I would love to set up direct deposit for this account but I can’t do that until I receive the bonus I was promised, I need to be able to trust the bank I am working with and rite now this will be the third time I was told something and here we are and everything I was told by each agent was the same answer but yet still lies

I have had a No Fee checking account with Wells Fargo for the past 22 years, Everything was fine. A few days ago, I received a letter from Wells Fargo saying that they will close my checking account within one month for no reason. It causes me a great deal of work to switch banks and accounts.

Wells Fargo has such poor attitude, rude practices, and is unprofessional in business. I am calling the CEO to design and to be replaced.

After 2 weeks the person receiving the check never got it, so I went into the bank to cancel the check and I was given an appointment for 10 am the following day. When I arrived 10 minutes before my scheduled time 10 am I waited about 5 minutes and the lady told me that she did not know how long before she would be finished with the client she was working with and there was another client waiting in front of me. Now at this time it's already 8 minutes after my appointment time and she had no idea how long it was going to take. I just want to stop payment on a cashier's check. This is day 3, how long does it take to stop payment on a possible lost check.

I represent Bruce W. Blume and Nancy K. Blume, 13137 US Hwy 281, Redfield, SD 57469. Wells Fargo has failed to release their 180 Day Redemption Collateral Real Estate Mortgage on Lot Two (2), except West Seventy Feet (W 70') thereof, Redfield Industrial Park, Redfield, South Dakota. No money is owed. The original amount was $147,000. The Mortgage was recorded December 26, 2000 in Book 226 of Mortgages on Pages 192-196 at the Spink County Register of Deeds in Redfield, South Dakota. The Blumes have repeatedly requested that Wells Fargo release its mortgage as the property has been sold. The mortgage is preventing the closing of the sale. The mortgage is currently slandering the Blume's title to the land. If Wells Fargo does not release its mortgage the Blumes will file a lawsuit. Paul J. Gillette, Gillette Law Office, PC, PO Box 60, Redfield, SD [protected] [protected]@gilllettelaw.net.

In May, 2022 I applied for a refinance loan through Wells Fargo. At the time I was involved with a lawsuit of Finch A/C. They charged me 15,000.00 for an air conditioner. I took them to court. My lawyer suggested that I quit paying them. Wells Fargo told me that the only way that I could get a refinance was to pay the 15,000.00 to Finch. My lawyer advised me not to pay them and I cancelled the loan. Six months later I won the lawsuit.

Since then Wells Fargo has declared war on me. I had bill pay and they refused to pay the bills. I had to change my debit card 7 times in the past year because of fraudulent charges. They stopped sending me my statements and made it impossible for me to access my account online. I have not been able to access my account online since October, 2022. The only way I can get my account balance is calling [protected]. I call this number at least twice a day because I do not trust them.

I have paid my paypal account using Wells Fargo for the past 15 years Since September, 2023 I have not been able to pay it. Wells Fargo says my account is invalid. In August, 2023 I paid my light bill of 350.00. They held the payment out for 3 weeks, citing "security" reasons. I am filing a grievance withj the Federal Banking Commission for their criminal behavior.

Craig Tooley at the Hamilton Branch, Sioux City, Iowa provided really poor customer service. He walked up to us in the lobby and proceeded to discuss our personal banking situation in the lobby rather than taking us into his office. He was rude and unhelpful. Additionally, I had left a voicemail and email and he did not return my message. We had to go to the brand and track him down. He gave false information regarding the Bank Secrecy Act. He is a poor example of a branch manager. I would like to know who he reports to as I am sure this is not the type of person the company wants running a branch.

My son had an individual contact him representing himself as wells fargo rep, said there was fraud on his account and he wanted to make him aware of it - he knew my sons user name and his password and was actually in my sons account as he was speaking to him, asking about other transactions,,,,he told him he would need to enter in a new password to open the new acct and close out the one there is fraud on - my son, thinking for sure this was legit as he was actually in his account, said a new password.,.,.,,.With that, 1000 was taken from his account - only after that did another wells fargo rep contact him to tell him fraud was perpetrated against him ---- wells fargo refuses to honor his transaction - this was someone who was actually in his account - so it very well could have been a wells fargo employee - 1000 was stolen from him - he is a former marine, he has been with wells fargo for over 22 yrs, and i am a long time wells fargo customer asd well - it is horrendous that you people will not allow him to have his transaction honored by you as a scam and return his money to him...I think it was an inside job of wells fargo...My son went thru horrible stress after losing the thousand that he needed to pay his rent, child support, etc - and you people wont stand by your wells fargo name, i want his money returned to him!

We are complaining about our line of credit ****5980 that they have stated that we changed and have not been able to drawn on for years it started in 2020 and we keep getting that it is up to end 1/13/2024. We have disputed this numerous times in writing and calls(started in 2020 when we noticed issue) keeps going to mendiation but no resolve. We also noticed the balance increases even with our extra principal only payments made. On september 5, 2023 we we issued a check for $200.00something about in COVID related payment suspension they are enclosing check for any issues the loss of access may have caused. they are apologizing for any inconvenience. To which we did not cash. However this is admittion they are making to wrong do on our account. We want investigated immediately and our line credit extended and balance corrected.

My mother is the owner of 201 Vance Street, Reidsville, North Carolina 27320. Her name is Betty Doris Reid and my name is Kenneth Reid. It was like out of the blew that I was contacted and asked do I want to sell the house. My Mother passed away in 2022. Her name should be on the deed. Wachovia also asked us to come in the back to the vault and we signed documents/instruments. I'm her last but also the youngest son living. Anthony Slade's (eldest Brother) name signed also.

[protected]

[protected]@aol.com

Well Fargo issued a fraudulent card in my name and this person used this card to take money out of my account, also they allowed this person to withdraw 7000. 00 from my brokage acct. never once was I contacted by Well Fargo, Now they are refusing to reimburse me for my lost, The fraudulent account was created on August 24 with Well Fargo sending the fraudulent card directly to the fraud, even though this fraudulent person did not live in my state. They sent me a memo stating that it was a fraud case but still want to penalize me. This person with Well Fargo assistance took $3000.00 from my checking account and $7000.00 from my brokerage account. Well Fargo assisted this fraudulent person to my money and now refused to make me whole.