Walgreens
Reviews and Complaints

What ever Walgreens did to their web page for prescriptions, it sucks. I can't make heads or tails out of what my refills are. If there is an overlap in prescriptions they fill the newest one first and never complete the oldist one which leaves 1 or 2 remaining refills, which eventually expire. Now they are filling prescriptions at fulfillment centers using robots. Who made that hairbrained decision? I get huge bottles with 30 small pills in it. Can't fit all the bottles in my medicine cabinet. We used to have a good pharmasist but now he's gone and the new ones have no personality. Customer service is the worst.

Looks like I'll be leaving Walgreens. Walgreens better change what they are doing or they'll end up like Eckerd's in 2007...Out of Business and partially sold to CVS.

Walgreens has not gotten better since this was written years ago. I have 2 Walgreens pharmacies within a mile of my house but my refills are sent to a pharmacy 13 miles away. I have NEVER listed this pharmacy as my store of choice. Walgreens sucks and the sooner they go out of business the better for all of us!

They have been horrible for the last 6 months. I have had to wait days and weeks for some prescriptions. I plan on transferring all my meds to other pharmacies including mail order. Just wanted to switch tomorrow since new year is starting. I called about system messages about a delay on a fill on their app. The pharmacist said nothing is wrong and it is still not filled days later!

Please clean house from the top down. Your company is really pissing a lot of people off! If you really care then do something about it! This Saturday is our last time using Walgreens and I hope they go bankrupt!

Almost 4 hours after my Doc called in a prescription It’s still NOT READY. At this pace I could have taken the first dose and began to start feeling better. TOTAL INCOMPETENCE

They put my medication under my husbands name and he thought it was a new prescription and nearly started taking it. His medicines are on auto refill, but they are never ready. He is having heart trouble today and I am currently in line at the pharmacy trying to pick up a prescription. It was supposed to be on auto refill. I tell them every time I am here to please put it on auto refill and they always say they will. My husband is having chest pains, and he needs the medication. It’s not ready. “He’s having heart problems, can he just get one of the pills?” . “No.” Hate

This pharmacy!

Be glad they only gave you bad service. They swatted me for telling them "never mind, you are lying to me, just give me my script card and I will go elswhere and this will be reported" and stole the tape to cover for it. Because they involved the police they made me plead to a nothing to cover for the corporation and police. Only the pharmacy man told the truth. I had a witness and a missing tape that was stolen by the manager and still got screwed out of my settlement. Walgreens is corporate sleeze 100%. I saw the pharmacy man working at another pharmacy and he said he was glad to quit over what they did to me and report the facts. He found the lying sack manager to be the worst of people previously. Now the liar is fired and living at home with mom. I was glad he told me. He was fired over the missing tape. Walgreens covered it all up. I asked what I was charged with and I literally was charged with the manager saying I said something nobody else heard. One lawyer and poof the fake felony case was gone and they were offering a misdemeanor without even a fine to cover up the false arrest.

Oh and most stores have a "friend to friend" relationship with the managers...because they are employees just like us. Kids whom hate their [censor]ing job cause of you nasty [censor]ing customers!

Forgive the lazy employees, but in their defense there is nothing we can do once they leave the building. We can notify a manager, whom will notify loss prevention, but essentially it is useless. Once a customer steps out the front door, we cannot do anything. We can not follow them out and confront them, which any employee would be idiotic to do. If we were to accuse them of stealing and they did not, then we would be held liable for discrimination. It goes like this at any Walmart, KMart, Hyvee, whatever. Unless we have them on tape sticking the merchandise in their pocket and stop them before they step front out the door, its a loss case. Stupid policy. Yes, to answer your other question theft is common and nobody cares anymore because nobody is going to stop. We condone it because nobody can afford [censor] in this [censor] economy and especially not off our [censor] Walgreens pay.

My understanding is that Walgreens do not want their employees to stop people that steal from their stores. My son (in Memphis) was reprimanded for putting a young man in the office for stealing. In my opinion, this allows Walgreens to file a police report and file a claim for God knows what. Not only this but there seems to be a PUSH (in my opinion) to fire Black managers by the White loss preventation team (White Males) . The Gender/Race discrimination seems to be continuing at Walgreens.

i happen to work for walgreeens and ive been in such situation where i, (being the cashier right by the doors), see someone suspicious walking out and they beep. but the thing is whether i do or dont call for assistance at the door, why should anyone risk their life chasing after a thief? so many employees are threated verbally or physically. i know many employees who have been close to being shot or stabbed when they try to chase after a thief. and to top it off what do you expect us to do? yell and scream "stop!". i doubt theyll listen. they are alrady at the door.we are not secruity or policemen. we do what we can. if you have a complaint about theft at walgeens, dont complain about the employees, complain to corp walgreens and ask them why they wont assign security officers at the stores with high theft. risking my life is not part of my job.

It's possible the alarm went off when he walked in the door for no reason at all and that is why the employees did not respond. Plus once a theif is out of the door, the employee can not touch him do to liability reasons. The employee also has to physically see the theif steal something before action can take place. Speculation means nothing in a court of law.

Those tags are a joke! They don't work 90% of the time and when they do work, it's too late. They are used as a deterant not a solution of theft. Alert staff and observant customers are the only solution to the problem. Unfortunatly, too many staff don't care (or involved) and too many customers don't want to steo forward for fear of being brought into the sinario unnecessarily. The best thing you can do is tell the manager (let's hope they care) and back them up if they deside to confront the thief. My personal experience with this is, if they steal, they go to jail. I don't care if it's a pack of gum or a pack of diapers (I've seen both). The word will get out that your store doesn't put up with any B.S. and eventually theft will decrease. I have worked for Wag for 17 yrs. and I have seen just about everything possible in a Walgreens. Boy can I tell some stories.

I HAVE TO COMMENT ON HOW DISRESPECTFUL SOME EMPLOYEES TREAT THEIR MANAGEMENT TEAM! FIRST OFF I AM NOT MGT! BUT IT SEEMS LIKE THERE ARE TOO MANY CHIEFS AND NOT ENOUGH INDIANS AT MY WALGREENS...TOO MANY PEOPLE ARE BICKERING ABOUT HOW MUCH WORK ONE PERSON ISN'T DOING WHILE THEY ARE ALL STANDING IN A SMALL HUDDLE! BUT ANYWAY BACK TO THE MANAGEMENT SITUATION...I ONLY HAVE TIME TO GIVE ONE SCENARIO...ONE DAY I WAS WALKING DOWN THE AISLE AND HEARD A CLERK TELL THE MANAGER ON DUTY "YOU AIN'T NOBODY LIL BOY! GET THE F... OUT MY FACE" NOW, THE STORE MANAGER, 3 CLERKS, AND ANOTHER ASSISTANT HEARD THIS COMMENT BUT NO ONE SAID A WORD..

The only thing that you saw was a guy walk out of a Walgreens and an alarm go off. You did not "witness" him stealing anything. As posters have mentioned, the alarm can go off for any number of reasons. Take your ranting about today's society somewhere else.

See Walgreens is all about the bottom line meaning penny wise pound foolish to the highest extant possible having a security guard at the door
discourages most crooks except the ones who already have been to jail
for other crimes and those crooks are sophisticated enough to remove any security devices that might be on the item. A security guard if hired by walgreens itself wouldnt cost more than $100 per shift so have
him come in after 3 pm which when most school kids are coming out and the evening rush starts problem solved ! well its not so easy for
corp sleazebags who are either to cheap or stupid to implement because
$100 is approx few otc item some cosmetics candies etc which probably disappears in a couple of hours. The only other thing which comes to mind for such complaceny/stupidity is tax write offs at end of the year which prob help this min wage blood sucker turn a even higher profit margin, rip the people of while paying them and stil steal more from the same tax payers thru creative accounting at the end of the year nice huh ?

I work at Walgreens. Those alarms go off all the time, sometimes for no reason. We are supposed to write down every time they do and there is even a category on the official forms where you can mark it as a "ghost." Cell phones can set it off, id cards, tags from purchases from other stores, etc. One time, a manager walked out the doors, the alarms went off, when she came back through them, they did not go off. There is a child who comes into our store often - he doesn't have anything in his possession that would set off the alarms and yet they go off every time he goes near them. As for someone actually stealing, we are NOT allowed to accuse customers of anything no matter what the situation (even in cases of counterfeit bills). If the alarm does go off, technically the procedure is to ask them to return to the counter so that their items can be desensitized. But, if they refuse to come back in the store, or if they continue to walk away, we are not allowed to pursue. Most people just don't want to be bothered so they don't come back - most employees get a little tired of asking. I once reported two boys stealing Monster energy drinks to a manager. When she asked where they were I told her they're right outside the doors hanging around, she said to just let it go, once they're out of the store thats it, and even if they had been in the store we really shouldn't do anything (her words). If someone was to actually come into the store and rob us, we are taught this: do not make eye contact, tell the person what you are going to do before you do it, but more than anything COMPLY! Do not make waves, don't start a commotion. We're not even allowed to keep an eye on people acting suspicious for fear of a prospective customer taking offense. The company itself restricts us from doing anything, whether we care or not.

The Walgreens in New Castle, DE is no different. I repeatedly receive prescriptions for drugs I don't take and the refills I want are never there even though I called them in a day or two earlier. The wait is nearly always one hour. My husband and I take quite a few medications and it would be a nightmare to change pharmacies. I've complained to Walgreens corporate who only refers me back to the store manager who ignores my complaints and has asked me to take my business elsewhere. This pharmacy chain should be investigated before they kill someone, if they haven't already done so.

Very difficult pharmacy to deal with. They make sure you run out of your prescription medication before they fill your new script. They aren't flexible at all and don't see to care about their customers.

I am a share holder of Walgreens and i am in the settlement agreement that was passed. my name is carolyn ruhterford tate and i would like for you to contact me at 4723 Danube Dr. Charlotte, NC.28227 and my phone number is [protected] about my share and profits. You my call in the evenings for consultation on my landline.

On Monday December 4th around 2pm, I had to wait over an hour on the phone for my local Walgreens during the afternoon. The message then hung up on me.

Prices are twice what they are anywhere else! Family Dollar across street and half the price! Last time shopping Walgreens in Springtown,Texas!

they use many ways to cheat people

My medication was ready i came to picked it up they told me a hour the ladies laughed at me and talked about me very rude …. The employees that work here are like kids. They don’t care about their job and know nothing about customer service.

Thank you for ruining our day. My wife takes care of her bed ridden dad and getting hold of you people is ridiculous. 4 times a girl gets on the phone just to tell her that hold. We're trying to sort out his meds he needs and it's hold hold hold. You folk suck

The manager just did not want to deal with it so she threw me out for no reason

This happened about two months ago. The head manager said she would investigate and call back but did not

I was just making a simple complaint about an employee

Pharmacist at two different Walgreens refused to fill a script digitally sent from my doctor of 10 plus years and they lied as to why and performed absolutely NO DUE DILIGENCE, they did nothing other than reject. Both Walgreens are in Deland Fl