Walgreens
reviews and complaints

I use to work at a Walgreens in Texas. I was there for 2 years & had a family problem & had to deal with it. My manager got mad that I called in to work even though my nephew was placed in the ICU. He didn’t have a heart at all. When I returned to work to do my job, I was told that I had posted something bad about Walgreens on my myspace. I had posted something about how “I didn’t care for my job like I use to due to the lack of heart & understanding within the system.” It wasn’t anything horrible. So since I was fed up with being pushed around I ended up quitting the next day. It wasn’t just them telling me they were going to put me on probation without pay that hurt .. I worked my butt off for that place. Was excellent at my job & was one of 3 other employees that cared about who they worked for. I felt like I got pushed around because I was a college student who worked the cosmestics counter & I didn’t have a kid so I didn’t deserve respect. Well .. Now I can say out here & out loud, screw you Walgreen’s. I hope CVS over powers them. That is all.

February 2009 my husband was given the wrong dosage of medicine from Walgreens Pharmacy. He became ill when we noticed that there had been a higher level of a drug that had been prescribed for him had been taken. I immediately contacted Walgreens and spoke with the pharmacy and was spoken to very rudely and hung up on. Because of those actions, I contacted the corporate office to complain about the error and customer service that I had received. The next day, my husband passed away. Prior to his transition, I spoke with an pharmacy area manager who started an investigation on why the wrong dosage was given and the reason for the rudeness. Her report was that there was no justification for the series of events it was just a human error. The manager gave me her name, her boss' name and all contact information if needed. Time has gome by and since I have been working with George Bryant with Sedwick, the claims portion for Walgreen's. I have provided the death certificate, medical reports, autopsy reports and all that had been requested. George Bryant last week made an offer of $5, 000 for the life of my husband and the error made by Walgreens. My husband's life may not have been worth more to Walgreens but it certainly was to my son and myself. I want more.

I'm a employee of this store, our store manager is a abusive : he treats us slave just like workers in the
third world/ if not thinks we are robots. I know that we are not going to win on this case b'coz he is been
back by the district. All of our employees has a low moral. He even threaten us that he can fire us on our
job. This a verbal abuse. If there will be an investigation we hope you just talk to all emplyees who are
the front liners.

They have continuous problems with their website (photo). Most of the problems are javascript related. Today (27 September 2011), on two separate occasions, I telephoned customer service and they indicated that they were aware of the problems, and that the tech person (singular) was working to resolve the issue. I was also told that I may experience problems if I use continue to use Firefox or Google Chrome.

On 19 September I also complained about the javascript errors in Photo, and that I could not "checkout" when ordering prints. That complaint resulted in an email reply from someone named Sherre M. in customer service wherein she replied "I apologize for the inconvenience. I have credited your account 20 Free 4x10 prints as thanks for your patience while our support team resolve this issue."

It is rather obvious that Walgreens continues to be plagued with website issues... using Firefox Error Console, you can always find, "easy to correct errors" in javascripting that their "tech person" hasn't corrected, or doesn't know how to correct.

Shame, shame...

Walgreens is the absolute WORST place in the world to get an RX, rent medical equipment from or try and get a sale item advertised. Woe be it if you are an employee at Walgreens. - FORGET ABOUT IT. I have a loved on who works at the Corporate Office. I had believed in the Walgreens. Family First! Sounds good – sure not the facts! Walgreens bills the customers far after they should. Clearly the insurance company indicated the rental equipment has exceeded the purchase price. What does Walgeens do – continue to bill. This is after NUMEROUS conversation and they say they will correct – yet they terminate that employee for the restructuring nightmare that they themselves are clueless on and the consumer has to go through the same conversation over and over again. Now if that is not a headache alone – they are out-sourcing to INDIA! Walgreen's dictates who you can even go out to lunch with - this is with fellow workers - PEOPLE THEY HIRE and won't let you even have lunch with and you share the same lunch hour. The corporate communication is equal to getting a RX filled - a nightmare! They allow fellow employees to defame co-workers and treat In Walgreen's clearly AMERICA does not exist -- there is only WALGREENS WORLD consisting of defamation, poor employee relations – terminating able people in America to outsource outside the United States. Plus I am sure we have all had the FINE experience of the pharmacy. All I can say is “There is Away” what a slogan – ONLY Walgreen’s way in every meaning. What a crock of we all know what! Think before you engage you life medically or professionally with Walgreens!

I went on vacation recently for 3 weeks, i had asked my store manager if i could have his approval to use the rest of my vacations days and the rest have unscheduled, than return to my previous post.
When i returned, the schedule posted for the following week did not have me on schedule, when i asked my store manager he feigned surprise and thought i was not returning, and that he would fix the schedule soon as possible.
After several days of him playing the 'oh i will fix it' he finally says he is at his maximum hours for the store since district cut his allowed hours. But then i find out a week later he has hired someone new, without anyone quitting or being fired. I was not called at all during this time though he promised he would as soon as he knew. I am quite pissed off, and feel like i have been lied to straight to my face. Any walgreens employees know what i can do in a situation like this? I am about to go to the district manager or corporate, i am fuming.

On 4-16-10 I dropped an RX off at the Walgreen in Independence Twp on Dixie Hwy.

I accidently gave them my 2009 insurance card. I asked them to call Blue Care Advantage. All they kept telling me that the RX for Vicodin 5.5 (8 pills) was $14.00. I said forget it and give me my RX back. I went to my usual pharmacy, Kmart in White Lake.

No wonder we need health care reform to protect the consumer from price gouging companies like Walgreens
The Kmartpharmacy gave me their generic price of $2.52 which is even less than my copay. I will never go to Walgreens
again. It just was convenient since it is across the street from the urgent care I was at.

I had been getting my wife's prescription from an independent pharmacy but they are closed at 2 on Saturday. I had forgot to pick it up and since I had a new prescription I took it to Walgreen's. My usual charge for a generic clonazepam is $12 since medicare doesn't cover the drug. Walgreen's charged $53.99 for the exact same prescription.

Their reply, "we don't meet other pharmacies prices".

Moral of the story check with the independents and go out of your way to avoid Walgreen's, they will overcharge.

one nigth as a cashier assistant manager ( cubas ) tells me that I was short $ 10.00 dollars but not to worried he is got me cover. the next day the store manager tells me that the police is on its way and not to go any where. when the store manager lives to hes office to call police, asstant manager cubas tells me to run and get away. I was making $5.25 hour. and did not care in loosing the job. I was 21 years old. now I am 40 years old and working as a journeyman carpenter for walgreens, lost provention tells my supervisor to terminate me.
Now I am worried cubas set me up that nigth. was I really short $ 10.00 dollars or what`s the amount lost provention have on file?

Walgreens... What is up with the survey website? I made a purchase on july 4th, 2011 at my local baltimore, md walgreens. It tells me on the receipt that I can enter their $3000 monthly sweepstakes however upon trying to visit the website listed on my receipt "tellwag.com"... To my suprise there is no such website! If walgreens is no longer offering this sweepstakes then it should remove the info from the receipts or this is false advertising!

My husband was taking twice daily blood thinner injections. He was having trouble sleeping at night so I thought maybe melatonin tablets might help. I went to the pharmacist window to ask if it was safe for my husband to take melatonin while on the blood thinner. Pharmacist said yes, it was safe. Not feeling quite right about this answer I went to the internet to check. Quickly found out melatonin is NOT to be taken while on blood thinners! Dangerous people behind the pharmacy counter. Customers beware!

Just a note to all the couponers/complainers about Walgreens. Put yourself in the position of the retailer. No store has an unlimited supply of stock, it's impossible. Limits have to be enforced on all items so that every customer has a chance to take advantage of ad/reward and all other items on sale. It is your responsibility as a consumer to be fair and realize most of it is out of our control. As far as ad items not scanning at the correct price, it is your responsibility to make sure you give the coupons to the cashier so the ad price can be correct. As far as items not scanning at the correct price, nothing is perfect. These prices are loaded into the POS by corporate and if it is not correct on that end, we don't know until it happens at checkout and I can attest that I try to fix every issue that arises as soon as I can. No one and nothing is perfect and you can't expect it to be. We all do the best we can! I completely understand everyone trying to get a great deal but when you come in and try to clean everything off the shelf and we are left with nothing else for the rest of the week it makes it very difficult to please everyone. The store I work in has a wonderful, friendly and attentive staff including employees and management and we do everything possible to make our customers happy because we realize without you we would not be open. These trying economic times have been very stressful on everyone. Realize that rules/regulations/policies are put in to place to be followed and we really have very limited room for going against them. Customer service doesn't mean giving you what you want when you want it, it means listening to what you are saying, realizing how frustrating it is for you and offering the best solution we can in a genuine and kind manner and I can say I do that and my employees and other members of management do that also. The complaining about things we cannot control is ridiculous and the tirades online about certain things is just childish.

I have encounter this problem several times over the last couple of years. First starting with the old Fox Drugs (currently CVS Pharmacies) I have been on heavy duty pain meds due to bad knees. Fox drugs shorted me 60 pills of oxycontin. When I called to report I was short. I was told there was nothing they could do since I already had left the store with my meds. I put up a fight because I knew I was right. They eventually gave me the rest of my meds.

Same problem at Walgreens. I was charged 14.98 for a perscription I should have only paid 1.00 dollar. My son caught the mistake on my meds. I should have gotten 90 pilss of oxycodone. I only recieved 40. When I called to complain I was told there couldn't of been a mistake because the pharmacists count the pills twice before they leave the store. I recieved a call about an hour later telling me to come and get the rest of my medication.

Its is not always the consumers who have drug problems.

i bought a pair of flip flops in or around Naperville, il. on the mem. day weekend. returned to lansing and cut the plastic and found a large and a small shoe. I returned them to the walgreens store on the corner of waverly and saginaw sts. in Lansing, Mi. No problem. they didnt carry the zebra flip flops. they were only 5.99 a pair and i want another pair. how can I get them. I will give you my credit card number or could you ship a pair to a lansing, mi. store and i will pick them up. i really need this exact shoe. thank you elaine wyckoff

I bought 2 bottles of Coppertone sunblock 4 days ago. Thinking I wouldn't need it, I threw away the receipt. I used some of one of them and went outside to work. After an hour, I noticed my arms and face were turning red. I immediately went inside and checked the expiration dates on the bottles. Both of them had expired in February of this year. This is May. I no longer had the receipt, but I took both bottles back to Walgreens. The employee I talked to refused to let me exchange them without a receipt. He implied that I was lying about when and where I got the sunblock and was trying to scam Walgreens. I was furious. I wrote a letter to Walgreens Corporate Headquarters in the hope they would intervene. We shall see if I even hear from them. Up to this point I have been a daily Walgreens shopper. Now I will take my business to CVS

I have been Walgreens customer only for more than 10 years.
I have been sending Only appreciation about the stores and i always get a store manager call or email me back or discuss when i visit ...In the recent months or 1 year, whenever i send appreciation the manager does not appreciate the employees nor share the information with the employees.
I escalate to the District manager- they do not care to respond it has been more than 3 months.
I escalate to the Presidents office -they promise to call they never called back.
the Middle management and Upper management are not honest or ethical practice.
When we see they promote people who are dishonest or not care for customers-thats not great thing ..even though we have not shopped much with CVS ...CVS pharmacy keeps calling us.. this is not good management or consumer type of business. I have written multiple emails they did not call now -they Promise to call but they never do.