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4.2 7887 Reviews

Walgreens Complaints Summary

232 Resolved
1587 Unresolved
Our verdict: With Walgreens's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Walgreens reviews & complaints 1832

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D
2:22 pm EDT

Walgreens pharmacy calling that prescription is ready only to get there and it is not. almost an hour wait.

Poor service in pharmacy and having us wait in line for 25 minutes only to tell us that there was a problem with the insurance. There were 6 cars behind us and she told us to drive around again but we went inside only to see the pharmacist filling the medicine and again had to wait behind 5 customers until I could check out at the pharmacy- wasting 45 minutes of my time. Why call the customer to pick up because medicine is ready when it is not. This is the 2nd time this has happened lately. If it happens again I will take my business across the street to CVS. Other customers were complaining about the same thing in line.

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Update by Donald Marsh
Jul 27, 2018 2:25 pm EDT

Got home and couldn't believe another call was on answering machine from Walgreen's pharmacy

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T
12:21 pm EDT

Walgreens customer service from pharmacist tuan v.

I was at the pharmacy on 3222 University Ave San Diego Ca 92104 trying to get my prescription a pharmacist by the name Tuan V. was at the drive thru he told me I only have one prescription and to call my dr about other one. I called and they said that it's filled and they would try to call over the pharmacy over the phone. So I wait a littler bit and came back and the pharmacist Tuan V. Come to the window picks up the phone and looks at me. I proceed to tell him I'm here to get my prescription and he looks at me and says "what are you here for? Wasn't you here earlier there is nothing here for you! I said they said they was calling and that it's in. He glances at his computer and says there is nothing here and hangs up and walks away. I ask him why are you being rude to me! Why are you acting like that because I'm only trying to get my medicine. I'm active duty military suffering from PTSD, and depression. I only wanted my medicine and to be treated how I was made me feel at my lowest. This is not how people should be talked to or handled. You never know what anyone is going through.

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7:14 pm EDT

Walgreens customer service

Around 6:30 pm today (7/24/18), I walked into your Walgreens in New York City at the corner of 14th Street and 4th Avenue. An employee in black pants and a black bob politely greeted me at the door. I asked her if the store had RIT dye. She told me that she was uncertain, but would come with me to find out since she too wanted to know. We started up the escalator and, just as we got to the top, a male employee (younger than the other employee, shorter and with an earring) came up behind us.

He ignored my presence and asked the other employee if she knew where the body washes were. She veered off to show him, in what seemed to be a momentary interruption. He then kept asking more questions and soon she was signaling vaguely for me to head off down the aisle. I knew not where.

It is bad enough when other customers comandeer an employee in a store who was helping you first. It's beyond unprofessional for an employee to do the exact same thing. He didn't excuse himself or bother with the fact that I was a paying customer and I had asked his fellow employee for help long before he showed up on the scene. Perhaps I'm wrong, but his questions probably could have been answered by another employee who was free, say, someone in the area with the body washes!

Please remind your employees in this store, and throughout NYC, that it is not acceptable to delay helping one person simply because another person has approached you for help. Also, please remind your employees, throughout NYC, that helping a customer comes before their needs unless, of course, there's an emergency; Something that probably won't have anything to do with shower gels.

I appreciate your immediate attention to this matter. I'd also appreciate a resolution that will be noticeable to me when I next enter this store or any other NYC Walgreens. Thank you.

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R
4:28 pm EDT

Walgreens pharmacy

I left Walgreens about 5 years ago because of the lack of interest the pharmacy had for me in seeing that I was aware of what is going on with my Rx; say it's ready when it's not, don't advise you that they are out and you are sick, standing in a line for 20 minutes (cause there are 6-7 cars in the drive thru) just to find out, "we are out"...that's after dropping off the Rx two days prior! Why do I give you my phone number if you don't use it! NOW, I'm forced to go back due to my Rite-Aid store being closed...I've had nothing but bad experiences since coming back, same as before. You were not ready for the extra people being forced out of Rite-Aid and into this store...the staff are slow, not enough staff and probably overworking the ones that are there...I used to get a call/text from Rite-Aid when my Rx was ready and the pharmacist would call me herself if there was an issue with my Rx...Now that my initial Rx's are filled again, I will be leaving again as your Pharmacy at this location is still the same, terrible service.

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1:37 am EDT

Walgreens walgreens

I want to know how I can make a complaint about a certain type of generic medication the pharmacy carries. I have been on the same prescription for over five years and a few months ago the generic was switched and no more Walgreens carry anything but this new generic. The medication is making me very sick and is not working properly. After doing research on line I have learned that there are thousands of other people complaining about the same effects. The medication is oxycodone and the brand is camber pharmaceuticals. I'm very confused and disappointed that even with all these complaints Walgreens is stocking an inferior product just because it is cheaper. I've always only went to Walgreens because I felt like they really cared about their customers and it wasn't until recently that I found out how wrong I was. Walgreens is literally making thousands of people, if not more, suffer every day just to save a few dollars. This is completely immoral if not illegal. I depend on my medication to live and I feel totally betrayed by Walgreens for carrying this camber product just to save money and not listening at all to all the complaints about this product. When I told the pharmacist about all the side effects I was having she told me that a lot of other people were complaining about the same issues. The fact that she was already aware of the problem and Walgreens has done nothing to try to fix it is inexcusable. I no longer think Walgreens cares at all about its customers and all they're worried about is making a few extra dollars but hopefully they'll prove me wrong. This is a serious problem thousands of lives are being effected and it needs to be taken seriously. The manufacturer is based in India and has only been distributing this medication for a little over a year yet they are they only generic carried by one of the biggest pharmacies in the country?! Sounds like a lot of money must have changed hands at some point.

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R
11:05 am EDT

Walgreens prescription was incorrect

was mistakenly given 30 syringes instead of the 100. Caught the error once I got home. Pharmacy said that was what Dr. wrote. Contacted Dr. and they rewrote correct prescription. When I went back to pick it up, I was told that I had to pay for a new prescription and I told the pharmacist to take 3 packs of syringes out the new box and that would be square. She said she could not do that and the Manager would contact me Monday. Monday came and I finally called to find that the Manager had came and went. The pharmacist apologized and promised a Tuesday call. I now cannot take my insulin now that I have no syringes. This is a problem that should have been taking care of. I still have not heard from the Manager and it is Thursday.

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2:57 pm EDT
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Walgreens prompt vs inept customer service.

Monday the 9th, I hurried to a Walgreens across the street to get a bus pass to get me back. The clerk, a young white male, fumbled along so badly, making the same mistakes repeatedly til I missed my bus! Now it's going to be at least an hour out in the heat (July in Florida!) til another bus comes! And to make matters worse, the bus scheduling changes after 4pm so it was hours before I got back causing me to lose my place to stay for the night! The IDIOT! And the only way the mgt would compensate me was to refund the charge of the card but that does not satisfy me even a little bit! After his repeated fumbling around it was (4!) hours til I got where I was going costing me a bed for the night. Refunding me $4 for the bus pass does not even begin to satisfy this customer!

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9:43 am EDT
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Walgreens advair diskus & emergency inhaler refill

Stopped in to get my wife's Emergency inhaler and Advair refilled. I was asked if I wanted to pick up tomorrow or wait. I opted to wait. I was told it would be 25 minutes to a half hour. I was good with that because I did not want to make another trip to the store. But one and a half hours later I still did not have the refills and until that point I was not even asked want I had been waiting for. They looked it up in the computer and told me to step up as if it were done. Obviously it was not, since they told me to have a seat and the pharmacist would bring it right out . Within a minute or two they called me up and I received the refills. So it obviously did not take long to fill. Both refills come in their own box and only need to have label attached and entered into the computer. I do understand they were busy and I even expect to wait in line to be waited on, but once I have been taken care of I don't expect to sit around while the waiting line is cleared. It appeared that everyone was at the front counter. WHO WAS FILLING THE ORDERS! NOTE this was not the first time, but the second in two months.

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10:41 pm EDT
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Walgreens pharmacy - failure to correct prescription error, unethical behavior

On July 10, 2018, I dropped my wife's prescription off for the usual 90 day refill at my local Walgreens pharmacy. I was told that it would be ready for pickup in a couple of hours.

When I returned about two and a half hours later, I paid for it and returned home, only to find that 2/3 of the prescription had not been filled. So, I returned to the store and explained that I had originally requested a 90 day refill, as well as, having given the pharmacist at the drive through drop off window the previous fill bottle (now empty) and it was noted that there was one 90 day refill remaining.

The employee said that they could not fill the 90 day prescription and could not refund my money, as the prescription had left the store. I had returned the prescription envelope unopened, as the employee could easily see. I then requested a refund, as my prescription could not be filled correctly by the store. The employee said that that was not possible.

This type of unethical behavior will not be tolerated. I then cancelled the charge against my credit card and filed a dispute through my credit card company, as the merchant would make no effort whatsoever to resolve the problem.

I will not be making purchases at Walgreens stores anymore and I will be taking my business elsewhere. I suggest that other consumers steer clear of these shady scam artists who are masquerading as pharmacies and retail stores.

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2:23 pm EDT
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Walgreens unethical behavior

Date of incident: July 6, 2018
Client number: [protected]
Renal Patient: Yazmín A. Serrano Montalvo

I have call evidence and video about my continue approach to reach my regular and monthly medicine and today, when I call I received a bad attitude with one of the employee Erika Ruiz, in the specialized pharmacy Walgreens 65 infanteria in San Juan, Puerto Rico. The lady don't have any manners to treat with patients and customers. She don't have any idea the time and effort consuming to have my pills for my transplant kidney, please do something to stop this kin of behavior about this type of employee.

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9:00 pm EDT

Walgreens cashier

On 7-5-2018, my sister and I went to the store the sun are products were advertised as buy 1 get one 50% off, I purchased Walgreens spf 50 for $12.99 and a spray bronzer for $11.49 the cashier gave me $2.00 off on my savings reward card. I should have been given 50% off. The 2nd one. Do they need to train their personnel better. The cashier was also very rude and not very knowledgeable about the location of items in the store or the sales.

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12:08 pm EDT

Walgreens medicine

My 11 year old daughter has sezuire's and she has been hospitalized twice within a month the doctors went up on her medicine and one day in the mist of her having a sezuire she kicked out and spilled her medicine we contacted Walgreens and told them about the incident and they reassured me that they were going to refill get script well we got a text saying her medicine was ready to be picked up and when we arrived there they told us it wasn't ready and they needed pre-approval for the medicine and that they would contact the insurance company well it's been weeks and they still don't have the approval nor did they contact me about it and they gave me three medicine's that we're discontinued over 6 months

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3:37 pm EDT

Walgreens prescription

My daughter's prescription was sent to Walgreens pharmacy on June 6th. I went in about a week later to pick it up since she had some medication left from her last refill. Once I went to pick up her refill, I noticed one was missing and I inquired about it and the pharmacy employee informed me that it was on back order. I was also informed that once it was ready I would be contacted. Another week goes by and no response, so I go online and submit another refill request in reference to the same medication. Now another week goes by and still nothing. I called the pharmacy 6 times in a period of 30 minutes because someone keeps picking up the phone and putting it on hold without actually speaking to me. I finally call another department in the store and explain that I have called several times with no one picking up and she has the pharmacy pick up. The 1st female pharmacy employee who picks up asks what the call was in reference to and I let her know and by this time Im frustrated because her tone has an attitude. She proceeds to tell me that my refill request was not there and that she will put in and then ask "What time am I picking up?" with a nasty attitude. I then asked her to have the pharmacist pick up the phone because I was done talking to her any further. The pharmacist Megan then answers the phone and again I explain that my daughter's prescription was put in since the beginning of June and i still have not heard anything back from them. She clearly received information from the employee because she proceeds to have a worse attitude with me on the phone...then states the medication is on backorder and then states they tried to contact the doctors office to obtain a substitute with no result. At this point...Its all bull to me because the prior woman who picked up the phone from the pharmacy asked me what time I wanted to pick it up and now the pharmacist is giving me a whole other story. What really pissed me off is that in almost a months time span, you are telling me you are unable to contact or leave a message for my daughter's backordered medication or call me to inform me especially after I requested a refill for a 2nd time then have the audacity to have a major attitude with me. I also had mentioned to both employees that my daughter was flying out of state for the summer in 2 days so when exactly were they planning on addressing the issue? I was so beyond pissed at this point, I asked the pharmacist Megan(absolutely rude) to speak to a store manager. Jerry the manager comes on the phone and I explain everything to him again and of course he hears the anger and frustration in my voice. He was a very very nice person and stated he would go find out exactly what was happening. He did come back on the phone and stated that it was on backorder and that they...meaning the pharmacist told him they tried to contact my daughter's doctor. I told him I think it was a bunch of bull on the pharmacist part because the prescription was sent in June 6th. He then was surprised because he didnt realize it was that long. He assured me that they would contact the doctor 1st thing in the morning because today is Sunday and of course the office is closed. He also then asked me to call the doctor as well which I will. He apologized numerous times for the inconvenience, which was very nice of him and of course I informed him its nit his fault but thanks for saying it. But I did inform Jerry that I want to put in a formal complaint to Walgreens i reference to the pharmacist and the other employee because their attitude was unprofessional and not to mention that they dropped the ball with no apology. They should have approached the situation the same way the manager Jerry did. I appreciate Jerry for staying professional during my frustration and offering whatever help he could. He let me know that I can speak to Paul the store manager tomorrow to put in a formal complaint and that he would inform him of the situation and that I will be calling. Side note: this is not the 1st time I have run into an issue with Walgreens pharmacy and my daughter's prescriptions and I have no choice but to go to Walgreens because Tricare-military insurance as of the year prior decided to end their contract with CVS which I loved and signed on with Walgreens which has been not so pleasant at all. Im hoping my daughter's medication will be ready tomorrow because she flies out early Tuesday morning. Fingers crossed that the pharmacist will follow through and do her job.

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11:31 am EDT

Walgreens rude people in the pharmacy

I have called the store on W.main st and Drake in kalamazoo mi, only o get a rude tech, or pharmacist.Trying to explain things to them, they talk over me.Had an asian lady put me on hold in mid sentence, then told me she couldn't get through to my part D insurance, i called and got them on first try.Most of the techs there that work the window or counter either have an attitude or just don't care, I don't know

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8:55 pm EDT

Walgreens drug problem

I live in Corpus Christi, TX and I've been seeing Walgreens employees under the Harbour Bridge smoking weed and what else. Also a lot of drinking and most of them look underage. I know they are Walgreens employees because they are all wearing their uniform. Even managers are there. I can't tell which store they are from cause the times I've seen them they are usually different employees. I know that whatever they do outside of work it's their business, but they are promoting Walgreens while they do this things and I don't think that's right. If something happens or somebody gets arrested it won't be so and so got arrested it will be on the headlines "Walgreens employee..." I'm sure with all the heat you guys have been getting you don't want that kind of PR.
I also seen a couple of times at the store in Staples and Everhart employees buying drugs in the parking lot, also seen it in the store at Morgan. I could easily call the police but I think this is something Walgreens should deal with. How poor the service could be if the employees are under the influence?

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3:33 pm EDT
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Walgreens specialty pharmacy delivery

On 06/18/2018, I reordered my Rx for Aubagio, through the Walgreen's specialty pharmacy website, for delivery to my local Walgreens. The Rx was delivered, via FedEx, to the pharmacy on 06/20/2018 and (according to FedEx's records) it was returned to FedEx the same day. On 06/25/2018, I stopped by Walgreens to see if the Rx had been delivered as I had not received a phone call about it. I was first told that the Rx had been picked up and when I told them that I certainly had NOT picked it up, they changed their story and said that they had no record of it being delivered. The pharmacist wrote down my telephone number and said he would check into it and get back with me. On 06/26/2018, I contacted Walgreens Alliance Rx and they told me the Rx was at the store. I called the store and told them what Alliance told me and the technician told me that it wasn't there and if I needed further assistance I would need to speak to the Pharmacy Manager. I didn't have the opportunity to call back and then I got a call, from FedEx, telling me that the shipment had been returned to them and if I didn't pick it up today, it would be returned to the sender. I told them that I didn't have transportation today and asked if it could be returned to the Walgreens and they said no. I have M.S. and this is a drug that I'm not supposed to stop suddenly. Guess what? I run out of pills tonight.

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6:21 am EDT
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Walgreens buy one get one x % off

It's not a sale if you have to purchase more than you need. It's a scam to off load their merchandise to the consumer to warehouse for the retailer. So in reality if we don't use the products we sometimes actually pay more if we have to dispose of unopened merchandise we we coned into buying to get a discount.
And the points rewards now always expire within 6 days of being told they're available. In other words you are trying to force disabled customers to visit your store more often and spend more money than we can afford.
It's not bad enough we have to use your "loyalty" cards, which are nothing more than a way for you to track us. And your app that invades our privacy. But you're not even being honest enough to give us, your customers actual sales or discounts unless we meet your conditions. When you weight the pros against the cons, Walmart, Sam's Club, Target and Costco are worth the cab fare. Because between you, CVS and all other stores with all your "conditions" you all just waste our time and too much of our money.
I miss the days when retailers actually cared enough about their customers to be honest and good hearted.

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11:05 pm EDT
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Walgreens brian hreniuc, pharmd

Nicole Mone was denied a prescription that she and her Doctor decided was her best option. However when she attempted to fill the RX at the Walgreen at 9040 W. Peoria in Peoria, AZ the pharmacist, named above, refused to fill it without giving her any options. Certainly Walgreen vets their pharmacist to follow company guidelines when a prescription is in questions. This man put his own beliefs ahead of what "should have" happened. With most other companies his employment would and should be terminated.

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8:40 am EDT
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Walgreens drive-thru

I am making a complaint about Walgreens customer service drive up or drive through pick up I have went to Pineville Louisiana Walgreens on Military Highway to pick up my son's prescriptions and when I got there I was behind two people one left so I got into that lane which they had left out of and the other person was still at the drive-thru they left I was still sitting there no one had greeted me as of yet then another one or another person had pulled into the other side which the person just left out and I'm still sitting in my same spot and still haven't got greeted then all of a sudden they took care of that person who had just pulled up even though I have been sitting there for now about 15 minutes maybe even 20 minutes and after that person has left they finally acknowledge me and they're only excuse was they didn't see me and they was waiting on other people which doesn't make sense when they have a mirror at the drive-thru to see both lanes that is a sorry excuse and poor customer service

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4:02 pm EDT

Walgreens unethical behavior

On 6/25/2018 12:38pm after I had already called and was told my prescription was ready for pick-up, I arrived and was told by Pharmacist that I could not pick up this prescription unless I also picked up another that was due but I was unable to pick up the other until next week because of cost. In essence, he attempted to hold my pain medication hostage without me paying $40 extra dollars for medication I couldn't afford until week later. They also purposely made me wait extra time which was unnecessary since medication was ready. These are new people. I was never treated like this before they arrived. Just want this practice to stop. Was discriminated against.

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Walgreens Customer Reviews Overview

Walgreens is a prominent pharmacy chain in the United States, offering a wide range of health and wellness products, including prescription medications, over-the-counter drugs, and personal care items. Customers can also access services such as photo printing and health clinics at select locations. The company provides flu shots, immunizations, and pharmaceutical advice. With an online platform, Walgreens.com, customers can manage prescriptions, shop for products, and utilize convenient delivery or in-store pickup options.

Walgreens In-depth Review

Website Design and User Experience: The website design of Walgreens.com is clean and user-friendly, making it easy to navigate and find what you need. The layout is intuitive, with clear categories and search functionality that allows for quick and efficient browsing. The overall user experience is smooth and seamless, ensuring a hassle-free shopping experience.

Product Range and Availability: Walgreens offers a wide range of products, from health and wellness items to beauty and personal care products. The website provides a comprehensive selection, ensuring that customers can find everything they need in one place. Additionally, the availability of products is consistently high, with most items in stock and ready to be shipped.

Pricing and Discounts: Walgreens.com offers competitive pricing on their products, with regular discounts and promotions available. The website prominently displays current deals and offers, allowing customers to save money on their purchases. The pricing is transparent, and customers can easily compare prices to ensure they are getting the best value for their money.

Customer Service and Support: Walgreens provides excellent customer service and support. Their customer service team is knowledgeable and responsive, addressing any queries or concerns promptly. The website also offers a comprehensive FAQ section and live chat support, ensuring that customers can easily find answers to their questions and receive assistance when needed.

Shipping and Delivery: Walgreens.com offers reliable shipping and delivery services. They provide various shipping options, including standard and expedited shipping, to accommodate different customer needs. The website provides estimated delivery times and tracking information, allowing customers to track their orders and stay informed throughout the shipping process.

Return and Refund Policy: Walgreens has a fair and straightforward return and refund policy. Customers can return most items within 30 days of purchase for a full refund or exchange. The website provides clear instructions on how to initiate a return and offers a hassle-free process. Additionally, Walgreens offers a satisfaction guarantee, ensuring that customers are satisfied with their purchases.

Online Prescription Services: Walgreens.com offers convenient online prescription services. Customers can easily refill their prescriptions online and have them delivered to their doorstep. The website provides a user-friendly interface for managing prescriptions, allowing customers to view their prescription history and set up automatic refills for added convenience.

Loyalty Program and Rewards: Walgreens has a comprehensive loyalty program and rewards system. Customers can sign up for the Walgreens Balance Rewards program, which allows them to earn points on their purchases and redeem them for discounts and rewards. The website provides easy access to the loyalty program, allowing customers to track their points and take advantage of exclusive offers.

Mobile App Functionality: The Walgreens mobile app offers excellent functionality and convenience. It allows customers to easily browse and purchase products, refill prescriptions, and access their loyalty program on the go. The app is user-friendly and well-designed, providing a seamless mobile shopping experience.

Overall Customer Satisfaction: Overall, Walgreens.com provides a highly satisfactory shopping experience. The website design and user experience are top-notch, making it easy to find and purchase products. The wide range of products and availability ensure that customers can find what they need. Competitive pricing, excellent customer service, and convenient services such as online prescription refills and a loyalty program further enhance the overall customer satisfaction. Whether shopping online or through the mobile app, Walgreens delivers a seamless and enjoyable experience.

How to file a complaint about Walgreens?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walgreens. Make it specific and clear, such as "Incorrect Prescription Filled at Walgreens" or "Poor Customer Service at Walgreens Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific Walgreens location or service you are complaining about.
  • The date and time of the incident or issue.
  • A clear description of what happened, focusing on the nature of the issue.
  • Any interactions you had with Walgreens employees, including names or descriptions if possible.
  • Steps you have taken to resolve the issue, including any communication with Walgreens customer service.
  • The company's response or lack thereof.
  • The personal impact the issue has had on you, such as inconvenience, financial loss, or health concerns.

Remember to be factual and include any relevant information about transactions or interactions you had with the company.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Do not include sensitive personal information such as your social security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred as a result of the issue with Walgreens. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or another form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and that all the supporting documents are correctly attached.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even from Walgreens representatives addressing your concerns.

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