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Walgreens Mail Order Service / customer service

1 DE, United States

Dont ever sign up for auto-matic refills for your mail order drugs and never leave your credit card on file or it will cost you in the long run. Make the call every three months to make sure your Doctor still wants you to take the medication. I made the mistake of signing up to have two maintenance drugs mailed to me every three months, leaving my credit card on file, and then I called two months before the next shipment and cancelled one of the drugs and then right before the next order was to be filled my Doctor took me off the second drug, and would you believe the CSR never processed my first request, and they mailed me both drugs and hit my account for $130 for drugs I can not use, and they will not take them back and will not provide a refund, even for their error for not processing my first request. Their response is they have no record of my request, but who makes a record of something they did not do, and they will not accept the drugs being retuned to them, even if you do not open the package and return it to them in the same package they sent to you. If there was not a security issue with the package when they sent it, why would there be one when it is returned, and I am the liar for saying I called in the first place. They don't even consider they may have made a mistake, so I pay for their mistake and mine

Dm

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