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Walgreens / terrible customer service

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I made my first trip to my local walgreens and was very disappointed. Not only did I not find what I was looking for, no one asked if I needed help. And there was no shortage of employees. After I had wandered around for a while, I walked by an aisle and saw at least four employees, standing around and just chatting. I stared at them for a second and went to the next aisle. I heard them saying, "oh we better get going." Once they disbanded I thought for sure one of them would help me. I was wrong. I walked out without buying anything. I will never shop at Walgreens again till they figure out how to treat their customers.

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Comments

  • Th
      10th of Feb, 2010

    I think the best way to handle this situation is to simply ask one of the employees for help - I'm sure one of them would have been happy to help you find what you were looking for.

    +1 Votes
  • Ro
      9th of Mar, 2010

    Maybe they haven't been given mind reading lessons.

    ridiculous.

    +1 Votes
  • A2
      26th of May, 2010

    On 5/26/10, I purchased several items at Walgreens #4905. Five of the items were on a peg that displayed an orange sale tag $2.19 {regular prices were $5.97 & $3.59 respectively}. After paying for my bill & getting into my car, I happened to look at my receipt and noticed that those items were rung up at the regular prices. I went back and spoke to the cashier & offered to show her the pegs that had the orange tags.
    She informed me that she wasn't allowed to just "walk the store" & then called over her assistant manager, Clint.
    Telling me to stay at the register, Clint and the cashier went to the first display. He then tore off the tag and handed it to the cashier & they proceeded to walk to the next display.
    I stepped around the corner and saw him again tear of the orange sale tags. Thank God for cell phones because I was able to take three photos of him tearing of the tags, handing them to the cashier, and her walk towards the back >He never thought to turn around and see where I was and had no idea I had snapped those photos.
    He returned to inform me that the prices were correct. I then said to just take the items back & refund my bank card. He sighed as though he was being asked to donate a kidney. Seeing another customer behind me, he had the guy from photo lab get on the next register to wait on them, apologizing to that customer for the wait because I "wanted a refund".
    Then he looked at me and said, " Are you unhappy, ma'am? I can't sell you something at the wrong price, you know!" and he said this loudly.
    I asked him why he was yelling at me and he said, "This is the way I talk.Get used to it."
    I then just placed the items back in the bag and took my receipt back. He then rolled his eyes and said, "Oh, now you don't want a refund?"
    I then said that I would call his corporate office to handle the problem and he said, again loudly to draw attention to himself, "You do that!"
    I said, " Oh, I intend to just that." & left the store.
    The amount of the refund wasn't the issue really. I understand that sometimes sales stickers aren't removed when the sale is over. However, it is not MY job to make sure that staff is current on sales. What he SHOULD have done was sold me ONE item at the sales price and then charged me the regular price for the others >I would have been fine with that.
    Instead, this crass young man decided that he was going to act like a complete and total ###. While his store may have taken my $60.00, I will be taking away my mother's business with his pharmacy at the tune of $927.49 a month as she no longer wishes to do business with them.

    0 Votes
  • Li
      10th of Jun, 2010

    It does not take a rocket scientist to see when a customer needs assistance, and one should not have to beg for an employee's help. I think the best way to handle poor customer service is to not go to this store ever again and urge everyone you know not to go there either. Then maybe it will come to the attention of management that they have a problem!!!

    0 Votes
  • Sa
      20th of Jul, 2010

    Seriously? Do you want them to hold your hand too?

    0 Votes
  • Wa
      20th of Jul, 2010

    Walgreens to me is low class. The pharmacy is terrible, they tell you 15 to 25 minutes and it ends up being 45 minutes before you walk out with your meds. Today I spent 2 hours waiting for my meds, yes 2 hours! When asking how much longer, I either get ignored, pushed aside or given "code" talk which is Greek to me. This obese woman walked past me with a slurpy in hand, she was going on break, no time to help a customer, no no. The GM of the pharmacy was actually nice but will things change? I doubt it. The GM for the whole store was nice at first, of whom I complained to first. After getting a smirky smile and "is this guy going to leave" look on his face I spoke with the GM of the pharmacy itself. This is something I've never done, the rude GM of Walgreens was Mr. Stalhem or Stalling or stalleen, the store is off Peirce St. in Sioux City, Iowa. The area is low class, right next to Burger King. People who got fired from B.K. Probably got hired at this Walgreens. I'm done ranting.

    0 Votes
  • Ge
      4th of Aug, 2010

    you looked at them for a second and decided "The [censor]s dont get that by starring at them for 1 second i need help" means that all walgreens have terrible service? SPEAK UP!

    0 Votes
  • Ca
      27th of Sep, 2010

    lol you dumb [censor]...SPEAK UP WE WILL HELP YOU !!!

    -1 Votes
  • Wo
      31st of Jan, 2011

    Honestly, I feel sorry for Trekko and LindainDallas. I mean, how often do people spontaneously give you what you want? Imagine how frustrating life is for them. They have to "beg" people for everything.

    Incidentally, the average person feels harassed when employees constantly ask them if they need help. Sane customers will just ask for help if they need it. And customers like Trekko and LindainDallas... well, they were going to freak out about something no matter what you do.

    +1 Votes

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