Walgreens / non caring pharmacists!
My name is David Morgan. I ordered my KEPPRA prescription for my seizures for 11 PM pickup on Friday, July 6. I fell asleep, and did not pick up the med's, had to go to work, and then went to pick up the med's at 5 PM.
I was suffering from either withdrawal from the medication, or the onset of the seizure by the time that I got to the prescription counter. I was sweating, dizzy, dry heaves, and explained this to the check out person. A stout, afro - American person, who was working with my new blue cross blue shield card, which said that it paid for prescriptions.
As he was telling me the situation, that my KEPPRA was not covered by blue cross, blue shield, I was blacking out... I was asking him to please give me a pill so that my body could stabilize. He continued to explain how I could try another drug, call the prescription company, etc... while I was dry heaving in front of him, asking him over and over for a pill, and the girl in the back was screaming to him that it would not make a difference.
I threw up on the counter, and the clerk then called over the intercom for a manager, and he was telling the clerk who came, over in the opposite corner away from me, that they had a "situation". I went over, and listened to him telling the clerk who came (obviously not a manager) that he had a situation, that I had thrown up on the counter...
They did not care that I was going into seizure mode. They would not give me a tablet of this medication that would stop the convulsing, until they had re-worked all of the paperwork, for blue cross , blue shield, embarrassed me with all of the other customers watching me sweat, beg, and throw up. And then watching your clerks to be more concerned with vomit on the counter, than the well - being , of someone that was obviously, beginning to have complications , due to the lack of medicine in my body.
They finally brought the bag with the pills in it to me, threw them in the bag, and acted like nothing happened.
I called the prescription manager at 5:30. She was aggressive, and rude. I asked her name and she would only tell me Lauren. I asked for her last name, and she said that she would not give it to me, that it was not any of my business. This is a horrible way to treat any customer, especially an infirmed customer. The prescriptive community is supposed to be supportive of the infirmed.
The Walgreen's is at
145 Fourth Avenue
Manhattan, NY 10003
the specific prescription number is [protected]
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Thank You. The following information has been submitted:
Form submitted on Sat Jul 7 06:08:06 2007
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