Vons / pharmacy service

Bakersfield, CA, United States

Your Vons on coffee road in Bakersfield CA has the worst customer service ever. I had been calling that pharmacy since 3:33pm and no one answers. Customer service department even transferred me to the pharmacy and I waited 15 minutes for someone to pick up and they never did. I called back talked to the manager named Dan he wrote down my name and number have it to them to have them call me and never got a call. At 5:33pm I drove down there and they were not busy. Not one person in line and they couldn't call or answer the phone. I ask for my prescriptions and get told they will not be ready until after 7pm. I do not have the gas to keep making trips up there just to see if my stuff is ready. This is not right that I have to waist my gas because they don't want to answer or call customers back. I'm just glad I'm not a diabetic needing my medication. I will not be using your pharmacy any longer and I have been using you guys for years. This is not the first time this has happened.

Sep 25, 2017

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