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Vodacom / vodacom wifi router received two months ago and not working

1 South Africa

This is a review i wrote on hellopeter a week ago:
About two months ago a 3rd party company from vodacom contacted me to sell a mobile wifi router as a top up to my excisting contract which i have had for 15 years with vodacom. I received the router, but have not been able to use it for 2 months now. After several attempts in phoning vodacom, going to the local vodacom shop in river square, vereeniging, nobody has been able to help me fix the problem. Everyone just transfers me to the next person, and the cycle continues. I am frustrated and i demand my money back for something i have not been able to use and have paid 2 payments on already. I do not want this router anymore, it has just caused me frustration, time and money to drive to the vodashop every time. If vodacom doesn't come to light soon, i will name and shame them even more, i will not upgrade my contract again.

Vodacom responded:

Dear customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***please note*** beware of phishing scams.

Vodacom will not contact you via whatsapp to request your personal details

Vodacom consumer website team

I have not received a call to this date.

Nov 24, 2016

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