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Vodacom / soft lock my account, but my account is not in arrears!!!

1 Cape Town, South Africa Review updated:

I am beyond frustrated at this point and i am very disappointed in vodacom!
My account has been soft Lock since tuesday 08.11.2016, i have contacted numerous people at the call center: Ismael, Ntlanthla, Anelisa, Cindy, Brenda, these are just to mentioned a few, I have made Numerous calls to almost every department and still no one can assist. After being put on hold for nearly 40 mins, many of my calls were disconnected bu the agents.

I have lost about R17 000.00 in revenue because i was unable to communicate with my clients. I would like vodacom to tell me how can i regain that money and how to they expect me to pay my account month end when i am loosing revenue. I have paid my account for November in full and yet i am being deprived from using the services that i have paid for.

Currently i would call this Robbery!!!

Nov 14, 2016
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  • Dh
      23rd of Nov, 2016
    +1 Votes

    Exactly same thing happening to me
    Have to call in almost daily for them to release from softlock
    Extremely frustrating

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