Vodacom

I recently upgraded my contract, and since then I have been struggling to recharge my phone. I have been calling for 6 weeks now and my queries are closed without being resolved. I can't even access cell phone banking because Vodacom is supposed to load R150 to my phone as airtime, I don't get that R150 airtime, instead I get 75 minutes which is very inconvenient for me to use. To op up the problem I can't recharge airtime. I get a error that says cannot be processed when trying to recharge using an airtime voucher, when I load airtime via internet banking it says this phone does not qualify for a prepaid product. Vodacom messed up my package and I called a million times and all I got was a poor service. They all tell me they will fix my problem but none ever helped me. Amukelani Mabunda even promised to help me with this issue, but she vanished. So disappointed in Vodacom. I am frustrated because I use this number for cell phone banking but cannot access it anymore due to inability to purchase airtime. I can't wait to leave vodacom afterthis ridiculous service I received from them.

Good day

I've played the Vodacom competition for a few times and on 2 occasions, I've won data - first 50MB on 16 November, the 500MB on 5 December. I have not received any of this and would like to know what the reason is. As far as I am aware, I do not need to do anything to claim this, it's supposed to load automatically
Please assist

Regards,
Tanya Weitz
[protected]

I am with vodacom maybe 20 years. I never run out of data. Last month (Nov 2016) I know that i used up almost all my data because I was in hospital and did all my connectivity through my cell...

Now suddenly on the 8th i get a message from vodacom that I run out of data...That is so not true!..I am hardly on my data..

Tell Vodacom not to load my account with unlawful amounts...I promise you guys I won't leave it here and will go global and tell every one to check their accounts.. I will go to carte Blanche, newspapers etc...

To whom it may concern
On the 26/09/2016 I phone Vodacom to change my contract .I explain to the consultant that I want to change, if my data are finish they must stop the phone and then I can buy data to go on .The consultant went on my account and change my contract, I did received a sms to confirm the change that's made. The consultants also mention that it won't be active in this month but will happen from next month the 10th.
The phone data was use and on the 04/10/2016 the data was finish.We didn't know it but we know the contract is change and the phone will block, so we went on with the data until we realize something is wrong. I phone the Vodacom consultant to find out what's going on and she explain to me that there are no contract in place at all .I did explain to her that what now who are going to pay for this now, she said I must just activate it again. Ferries of knowing that there's a R600, 00 different on my account, I activate it again. The next day my phone are block, so I phone Vodacom consultant again to found out what's going on and realize the second consultant did not change the contract again and have just block the phone. I explain to the 3rd consultant to change my contract and unblock the phone, nothing was done .The 4th consultant sent me a email to check and ok to change the contract .After 4 more phone calls to Vodacom consultants and one manager, the phone was unblock and the contract was change
Can you please get your consultant up to speed and get the competent. Check your recordings, because I am not going to pay extra R600, 00 for incompetency's from Vodacom .
Please ament my account and come back to me to pay outstanding amount
Thank you
Al the recording can be sent from my side on request.
Renato Izak Louise De Villiers
Cell number :[protected]
Id :[protected]

I have upgraded my contract during November 2016. Everything was fine until 30 November 2016. Since then I cannot send messages or make calls. I've been to the outlet several times but with no success. I phone the customer service. They said they will call me back but up to now nobody called me. An e-mail was send to vodacom but still no reply. It is now 10 days that I have this problem. I've been with vodacom for almost 20 years. This year I've more problems with vodacom than ever before. If this complaint is not attend to and rectified, I will cancel all my business with vodacom and sign up with an other network provider. This year service with vodacom is pathetic!

Upgrade requested on 24/11/2016. Upgrade was granted and agreed on a Vodacom Smart Tab 2 3G and 1Gig of data for R99.00.
Received tablet on 29 Nov. Phone customer care to activate simcard and did a sim swap as well.
I was put on a U Choose package with Airtime Of R200. No data!
Issue is not resolved after many calls.
No feedback either from Vodacom.

I'm going to put this incident now on social media. This is very disturbing.

Upgrade done on 23 November on [protected] still no phone spoken to 9 consultant's called upgrade dept 3 times today to be cut off by consultants every time. Still no answer when I will get my phone I was charged R421.18 for a phone that's not delivered and don't know why I am charged as online upgrades don't have any fees and vodacom have a next day delivery policy for online upgrades... So what now vodacom?two weeks already!

I bought into this system yesterday. Today, upon trying to load my address book manually, one by one, I found I could not see the writing on the screen. I contacted Miss Wietske Botes, from whom I had purchased the instrument. She assured me there was no light to adjust nor the possibility of a clear glass window. I am asking you the same question and ask for some suggestion to ease my discomfort.

Thank you.

M. Burchell (Mrs)

My phone was stolen about 2 months ago and I phoned Vodacom to black list the phone, I later on recovered the phone (Uber found it in one of the vehicles) I then went to the police station to hand in my afidavit and phoned Vodacom again to take the phone off of black list which took an additional 2 weeks. the phone then worked for 2 weeks and then stopped working again, . vodacom thought it had been put on black list again which it hadnt - finding this out after a month that the phone is 'not locked' as vodacom states. For the past 2 days I have been phoning vodacom, visiting vodacom care stores in Bryanston and vodaworld, I have called the call centre twice (spending more than 30 - 45 mins on the phone at a time) no answer, no hep NOTHING, but yet, the debit order goes off and vodacom gets paid, this is absolutely shocking.
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I have received a phone bill that is double that of what it usually is because of supposed 'out of data bundle rates'. I however did buy data and no additional notification was sent to say i had run out of data. I sent an enquiry 8 working days ago and no one has contacted me. Each day everyone says they have escalated it but i haven't heard from anyone. To top it off, i bought a 5gb data bundle this month and i was told it's not showing on the system but when i dial *111# it shows i have 4.5gb. What the hell is going on? I am emigrating so i need this resolved now! I am happy to go mad on social media because this is unacceptable. I truly despise vodacom!

After having to replace a lost phone, a sim swop needed to be done. This was on Tue 29 Nov. Received my new phone the next day, new sim connected but since then I am unable to make any calls. A message tells me that my service has been suspended.

I notice from reading the listed complaints on this portal, that this is a common problem.

The call centre is completely an embarrasment for a big company like Vodacom. I can go on here, but that for next time.

Today is 7 Dec. Every day I have been calling, sent from one to the other, yet absolutely no progress at all. I have been promised by the Solution section twice that personal attention will be given, the case will be monitored, I will receive a feed back call (even given the estimtaed time of call), but no call on either occassion.

If this problem is not unique, a problem experienced by many others, why does this not get attention? Surely when phoning in, the call centre staff should be ready with advice and solutions. Is there no controls, management, internal communications going on in the call centre?

I have no idea what to do now. I can not do calls and fear the moment when, in a critical or emergancy situation not being able to make any contact. What if I get stranded somewhere at night (accident, vehicle break down, ect)?

I am sceptical now about Vodacom as trusted service provider.

i have upgraded last week Monday(28/11/16) and up to today(07/12/16) and ALOT of phone calls later, i still have no phone and no answer as to when i will receive my upgrade and the best of all i received 3 diffrent reasons why this phone is not send out, is this the standards of Vodacom - FRIGHTNING - i have been promised a call back and in 3 days time i have not been called back by any of these people.

i strongly feel vodacom should be looking into their sevice there is serious problems,

the upgrade number in question is [protected]

I had an accident with my cell took it to Bedford Centre they checked is insured told me to take it to EastGate Customer Care.
I sat waiting for my number to come up for over an hour when I did see an agent they again looked up said it was insured would send it for a quote. On Monday received a call to say it would be repaired and I would need to pay R150.00 to which I agreed. On Tuesday got 2 SMS's to say it would not be repaired and go back to Eastgate. I again sat waiting for over half an hour when I saw the agent she looked the number up on her computer and told me I had been sent the wrong SMS and the phone is being repaired and would be ready Monday/Tuesday. I went down yesterday Tuesday and asked if the lady could look up and give me a progress report, was told to take a number and wait, said I did not have the time to wait could she not just look it up, her answer was to come back when I have time to sit around and wait.
The staff at this branch must be the most unfriendly bunch and not customer friendly i have ever come across. I still have no idea when my cell will be repaired or not repaired.

16/11/16 - rek no - [protected]-7 - op die datum is daar bleikbaar n debiet nota van my rekening verhaal. Daar is geen toestemming vir so n transaksie gegee nie aangesien ek die Vodacom rek elke maan per internet 'EFT" oorbetaal. Volgens n me Mashudu dat die debiet order nie afgegaan het nie en toe betaal Vodacom die geld terug in my Standard Bank rekening. Ek het nie n Standard Bank rekening nie. Volgens haar skuld ek nou Vodacom die bedrag van R1215.60. Ek soek asb bewyse van die toestemming wat gegee is dat Vodacom die debiet order kan aftrek. Kan julle asb hierdie saak uitsorteer aangesien dit nie n fout aan my kant is nie.

dankie
Herman O'Neil

My phone was stolen on the 27th November 2016. On the 28th November 2016 I went to a local agent at the Kolonade Mall (Pretoria) to do a sim-swap. I have not been able to make a call since then despite the fact that I am on fully-paid contract. On the 2nd of December 2016 I did another sim-swap after having bought another phone (after suspecting the problem might have been with the device from a different brand).

My problem has persisted up to now.

I have been to several agencies and have called the 082114 number without any joy!

I suffered a substantial loss when my Samsung Note 5 was stolen and am now a further victim to the incompetence of the Vodacom personnel and the said "new system". I am a self-employed business person and the inconvenience of being unable to communicate on my duly paid service is needless to mention.

I really cannot understand how so many days and after so many people have been involved you still are unable to solve the problem?

If I could I would have terminated the contract already! I bought R7 worth of power hour in the interim and have lost out on that.

I know that given your history I would not even bother expecting a refund.

I am just awaiting the contract to run its course and I will be an experienced ex-subscriber.

The attitude by Vodacom to its customers is demeaning to say the least.

I have suffered enough and doubt if any PR gymnastics can change my resolve.

My Vodacom service has been suspended 4 X in 6 months, since I upgraded my phone. Never had this problem before upgrading. My account is paid on time every month and they cannot tell me why someone keeps locking my phone. They promise to have someone look into it, but no feedback ever. Very disappointed with incompetent and zero customer service regarding this problem.

3 of my phones were stolen in an armed robbery. I phoned Vodacom and reported them stolen and blocked the numbers. I went into Vodacom Fourways 3 days later and upgraded one of the phones and did sim swops on all 3 numbers so my family and I could get in contact again. One of the numbers was active the next day but the other 2 sims are still not active. I have phoned Vodacom customer care at least 10 times. I have been cut off numerous times but have been told 5 times now that there is nothing wrong on their side and I must switch off the phones for one hour and try again. The last time I phoned at 4pm on 6/12 I was once again told to switch off for an hour. When I explained that this had not worked I was told it was the only thing that could be done. I asked to speak to a manager twice and both times this guy put me through to another call centre agent!
What can I do?
This has been a hugely traumatic experience and Vodacom is making it worse!

I did an upgrade through elite mobile in september 2016. My phone was delivered on 28 september 2016. I was in botswana at the time and my office assistant signed for the phone. When i returned, i discovered that i was sent the wrong phone. Contacting elite mobile, they first had to listen to the phone conversation where i asked for the phone, to ensure that i was right and they were in the wrong. After not hearing from them, i contacted them again, to hear that they actually listened to the conversation and discovered that they did send me the wrong phone. Since then i have phoned them for the next nine weeks, only to hear promise after promise, putting the blame for the delay completely on vodacom. I am waiting for vodacom to collect the wrong phone, so that my upgrade can be cancelled and then i have to do the upgrade again to actually get the phone that i asked for over 2 months ago. I had to upgrade to a more expensive package for the phone that i wanted and in the mean time i have had to pay vodacom twice already on the higher package, without the handset that i ordered. I am getting nowhere with my request for vodacom to collect the wrong phone. Elite mobile just keeps on making promises every time i phone them.

I am so upset, Vodacom is very quick to take money from their customers, but they don't provide a service.
when you phone the call center you just get passed from the one agent to the other.
I have not been able to make a phone call, send a sms or use data on my contract phone since the 28th Nov!
they say I am not the only one and they sorting it out!
how long do I still have to wait?
I have spent hours trying to sort it out, i have spent over R500! ( phone calls from my MTN number, buying new sim cards, petrol etc) and still I receive no closure!
Maybe the CEO - Shameel Joosub should not be earning 22Mil per annum, and actually work and sort out the issues his company has.

I ordered a phone at the Vodacom 4 U store in Eastgate. This was done about 2 weeks ago & i still have not received the phone. The Manager of the store always gives me a today, tomorrow, next week story!
He was meant to call me to tell me if he received the stock i ordered, yesterday & almost 24hours later i have not received the call!
Till today i have not received any call or feedback from the store.
I have taken the time to go to the store many times to check the status of the order and this costs time and money, but no one takes heed of this.
Now i have asked for my deal to be transferrd to another store as i was the one that phone around and located a store not even 10km away that has stock. Now suddenly the Eastgate store is off line! This is completely unacceptable! So I will now have to take more time to go back to the store to get the deal transferred to the store that I located with stock!
i have been with Vodacom for years - this is not the kind of service i am used to getting from this service provider!