Vodacom
reviews and complaints

I have been trying to sort out a huge error on data charges from vodacom.I have received a complaint/reference number, (Ec-04f9-2qvytg), but nothing apart from that.
I haven't received any feedback, calls or anything to try and solve my problem.
I need vodacom to urgently get back to me, and give me a breakdown of the data usage and cost that they are charging me for.
I have read quite a few articles in the news of similar problems, and vodacom just doesn't appear to provide answers to any complaints!
This pathetic service is going to cost vodacom all our company's telephone contracts!

I reported a fraudulent contract (Nr: [protected]) debited by Vodacom to my account on 30/10/2016. I sent a copy of my ID + complaint detail same day ([protected]@vodacom.co.za). I explained in the covering email that to make a sworn affidavit ay SAPS was impossible since I was immobile in hospital with bilateral fractured Achilles tendons. I gave details of the clinic, matron, surgeon etc. I sent follow-up e-mail on 16/11/201. I spent a fruitless 2 hrs variously directed (a) to customer service (b) fraud department (c) piped music before call dropped (e) fatuous online research. I received
From: [protected]@vodacom.co.za [mailto:[protected]@vodacom.co.za]
Sent: Tuesday, November, 2016 7:02 PM {NB NO DATE]
To: Doug McKinnon Smith
Subject: RE: EC-04FL-3UBGIL Subject : 1-[protected]
please provide an affidavit and your ID copy with three of your signature, in order for forensic to start with the investigation
Regards
Asanda
Info sent on 1st/Nov with still no feedback but another fraudulent debut for R948.99 taken from my Standard Bank account on 30th October.
At the very least this a systems incompetence beyond the pale; at worst just plain theft.
Will someone rectify this matter a.s.a.p I am an OAP who cannot afford R1000 debited by Vodacom systems or employee crookery on a monthly basis. D M Smith [Tel: [protected]' [protected]@interfusion.co.za]

Good day

since august 2016 I have called in and asked for them to please come to alexanderbay and put in a booster for the signal they responded by saying that they will send a technician out and call me till date nobody has called .

I called again in novemeber same story

I went to the store in canal walk they also could not assist me

I called again in December and the gentlemen told me the they are going to put in a booster but are waiting for parts? really? and that I was going to get a call with in 48 hours nothing happened

PLEASE CAN YOU OR SOMEBODY HELP FIX THE PROBLEM OR CAN I CANCEL MY CONTRACT AS YOU "VODACOM" CAN NOT SUPPLY ?

MY REF IS 1/[protected]

My Contact details are: [protected]

I have contacted vodacom on many occasions over 2 months .. with no joy. I wish to have my number ported from vodacom to telkom. Telkom sends the request to port ... vodacom replies in acknowledgement .. than we receive a message saying that they (vodacom) can not complete the request because my mobile number and ID numbers do not correlate.. after triple checking with both vodacom and telkom that my details are indeed correct I now am stuck with vodacom telling me it is telkom's problem and telkom blaming vodacom... me, the client.. now paying 2 companies is left to sort this out but no one seems to be able to help ... I am beyond frustrated... please can some ONE HELP me...

I just bought R12 airtime from you guys and its not on my phone i wanna know where it is this happens everytime if this problem is not fixed i will switch to another network. I did switch my phone on and off it still isnt there i also didnt sighn onto something that deducts any airtime just fix the problem this happend before and i will mot be patiencnt anymore

I had made an arrangement to make payment on my Vodacom acocunt on the 25th of November. I was in Dubai until the 27th of November so made payment on the 28th of November.
My cellphone service was suspended today. When I called into 0821946, I was advised that the account had not been suspended. I switched the device oof and back on to verify that the service had been suspended. When I called 0821946 back, I was advised by a service agent, Paul who continuously itterupted me, that the service had been suspended as I broke my promise of paying the account on the 25th. Vodacom were not interested in listening to me and were exceptionally rude.
The account is up for renewal on the 4th of January and I will be changing service provider then.

Good day,

I would like to officially complain about the poor service received from Vodacom.

My cell was incorrectly blacklisted by another person and since the 29th November 2016 I am not able to use my device.

After numerous calls to the call centre and the solutions team with no success I finally went in to Vodaworld where a nice young man (Lee Ivan De Lease) assisted me.

He has since forwarded all relevant documentation to request that the blacklisting be uplifted but 48 hours later there is still no resolution to my problem.

I need someone senior to call me back during office hours on [protected]
to assist further.

This is not acceptable in the least.

Leo Pillay

I called Vodacom customer care today (13/12/2016) with a query, they transferred me to accounts, accounts transferred me to solutions, solutions transferred me to collections, collections transferred me back to customer care and customer care was transferring me back to accounts when I then lost it and so I still haven't been helped.

I just need to know if Vodacom has a cooling period in case of retrenchment. I've just been retrenched from work and need at least 3 months form January 2017 to find another job. If I do get a job within the 3 months then I will let Vodacom know to continue debiting my account.

I will appreciate a response.

Thank you
Nondumiso
[protected] (Vodacom contract number)

After almost THREE years of trying to get my contract, I am writing this in Afrikaans. Maybe someone WILL understand then.

nove 2013 het ek 'n telefonies kontrak aangegaan met Vodacom. 'n Top-up. Maw 'n vasgestelde hoeveelheid data, sms en lugtyd. In Feb 2014 word my nr geblok weens dataverbruik van sowat R4 500! Dit is dus sowat 20gig! Sedertdien sukkel ek om 'n kopie van die bandopname kry. Dit is my reg as klient om 'n kopie aan te vra.

Ek het verskeie eposse geskryf en het die bewyse daarvan. Intussen is ek op swartlys geplaas, word gedreig, geterroriseer telefonies, per sms. maar hoe kan ek myself bewys as jul versuim om my kontrak te gee?

Dan gaan ons maar koerante toe, aangesien ek as klient benadeel word en jul NIE my kontrak wil verskaf nie. Ek gaan alle bewyse van my navraag aan julle verskaf. Ek was by verskeie Vodacom take en die diens is SO onpersoonlik. Die hele winkel kan hoor waaroor jy praat. En telkens word net weer n belofte gemaak dat Vodacom my sal terugskakel. maar steeds niks behalwe teisterende oproepe dag en nag, smse, oproepe na my kantoorfoon waar ek in oop kantoor sit.

Ek soek n koppie van my ooreenkoms met Vodacom!

Dear Customer Care

I am a long time customer of Vodacom.
I have never had a debit order returned or incurred any form of non payment.

Vodacom failed to process my debit order (due 7 November 2016).
I received a sms from Vodacom on 8 November in which I was informed that there was a delay with the processing of my debit order, and that Vodacom would process it on the 14 November 2016.

No debit order was processed by Vodacom for November at all.
I received no further correspondence or notification regarding this matter from Vodacom.

On the 6th December my service was cut off.

On the 7th December a double payment was successfully deducted from my bank account by Vodacom.

Since then I made repeated calls to Vodacom customer care but to no avail.

One of my many calls to Vodacom rendered the following service Request Nr. No1-[protected]

I am in the USA at the moment and I find it very frustrating and annoying to have to repeatedly call Vodacom Customer care and not have my problem (caused entirely by Vodacom) resolved.

Awaiting your prompt response.

Anna F Strydom

I am a old Nashua mobile Client that was taken over by Vodacom.
I am very unhappy about the staff that work in the accounts department.
I paid R4200 on my Nashua mobile account for my cell phone last Monday the 5 December and send proof to the [protected]@vodacom.co.za site, they could not find payment at all for 5 days, so every day I send proof of payment to the same email and on days 6 they received the mail suddenly. The account loaded the proof of payment to the Nashua profile, but 7 days later from the 5 December my line is still cut off. Not one person in the Accounts department could fix the proof of payment, Vodacom has combined my 2 accounts for my 3G and cell phone to one account without my approval.My bank profile has 2 Accounts saved to it, I was happy to have this 2 seprate account that I paid as the money comes in, but now if one payment is not done the cut all services and both my Cell with 3 g unit are cut off with out a note or message .

On Thuesday I paid my 3 g contract with Vodacom on my I account, they received the proof of payment, but there is one problem, because my cell phone is not paid under my I account profile nothing can work at all.Then I don't have any service for the last month from my 3g contract at all, the dongle stopped working and I booked unit in under warranty ad vodashop for repairs, but now the unit has moved around from several shop and no one knows where unit is and I must just pay for something I don't use or have anymore.

I have made over 100 call over to Vodacom to speak to there client services and to there account department and sending emails all over the Vodacom people, but no joy from them at all .

I even phoned the lady to cancel all my stuff, I asked her to phone me back because my prepaid mtn airtime was up.
till now the cancelations depart has not phoned me back.

In short, staff on hand is not able to do there work properly, the accounts department does not have competent staff, no one can re-solve the problem.it is ongoing problem in Vodacom .

Vodacom repairs has had my phone for three weeks now and I need a phone. Its been too long without a phone. If the parts that a required to fix the phone can not be found can I please be given a new phone. I pay a lot of money for this bad service.

Everytime I phone Vodacom Repairs Eastgate they tell me they will check for me and put me on hold till I run out of airtime.

Been trying to get help from them but I am failing.

So on Thursday the 8th of December 2016 I added a 3GB monthly recurring data bundle to my account, this was just after 11am. At 5 pm I phoned the customer care line as I had still not received any of my data yet. They said they can’t do anything but log a call for me and it will take up to 24 hours to get a response. 24 hours later I went into the Vodacom shop in Potchefstroom mall. I was advised to just call the number again as they can’t help me. I got home and called the customer care centre again. After about 30 minutes on the phone they call centre agent informed me that she can’t help me and that she will have to log a call for me. This was about 6pm Friday the 9th of December 2016. She said it can take between 24 and 48 hours to resolve. It is now the 12th of December at 11Am. I have not yet received any feedback on this matter. I needed the data to work this weekend and had to end up spending even more money to be able to do my work for this weekend.

This is unacceptable and seriously affecting my opinion on Vodacom.

My line was suspended due to non payment, payment was made Friday already and all my other lines was open except my line.
I have been phoning Vodacom everyday I think I am on my 20th call and my phone is still suspended I have been without a phone for almost a week.

I have been promised a call back every agent I am talking to takes a while to catch up and I have to explain myself over and over again please help me!

Nobody is helping me what can I do.

To whom it may concern,

I have been struggling for a month and a half with Vodacom suspending my service, citing a 'credit bar limit'. I am on a top up contract, my debit orders have run through.

1) I have phone almost every day to have the call center agent unblock it.
2) I have phoned the accounts department to try and rectify my limit. This is not possible?
3) I have escalated this issue over 4 times, my service requests are still open from a month ago.
4) There is no single point of contact that can resolve this issue.

This is unacceptable, and unacceptable service. I am in the medical profession and rely on my phone daily. If vodacom does not resolve this issue timeously I will consider persuing legal options to cancel my contract.

My internet bill for a normal USB internet modem came up to R16521, 07. i have never in my life used more than R3000, 00 which is also can be queried. it is a normal 3gig month to month @R189 as i have had it for years and never upgraded. i sent in a complaint, they said out of goodwill, i only have to pay R11773, 50, which i refused, i complaint again and another person says no, i must pay the balance only. i refused to pay. i sent another letter to complain and stated i work abroad and the USB is not in use, then another person says that it is because i am on roaming that my data is high, i am even not on roaming and they should have picked it up on the system. they sent me a Data usage report and there it is, Vodacom is charging me Data for days the laptop has been off. still no answers, they always say they will give feedback within 24 Hours, but every week i must send them a reminder. what must i do as the next months bill is coming. how many months are they charging us for data not used.

I have cancelled my vodacom data contract ([protected]) in November 2016 and have an outstanding credit on that account which I have repeatedly requested (by phoning the Solutions department), to be paid back into my bank account. I just get transferred from 1 department to the next and then ignored! Vodacom is aware of this credit but it is just not being paid back!

On 5 December 2016 at 08h00 I called Vodacom to upgrade my contract. I was told that within 24-48 hours I will receive a phone call to verify information. I called after 48 hours and the call centre consultant confirmed that they cannot trace the procedures on their system once it is handed over for verification. I am extremely unhappy with the poor service as I called 0821959 each day at least twice was told by Gloria that no order was placed for a phone. I spoke to Palamile when I placed the order for my upgrade. I went to Canal Walk Vodacom on 7 December 2016 and was told that the order was placed and they could not assist me. I called on 8 December and Kgomotso confirmed the order was placed. I called back and a guy said he will cancel the order – not sure if the name Tertius is spelled correct who I spoke to. He confirmed ± 5 times the order was cancelled. I went to Canal Walk after work on 8 December 2016 to do my upgrade and was told the order WAS NOT CANCELLED!. On 9 December 2016 I called 082 1959 again and was told I CANNOT cancel the order and a manager would call me. The manager called and got to speak to a colleague and she requested him to call back and ask for me, but I am still waiting. I called the call centre again and was holding for ± 17 minutes and the lady cut me off during our conversation. If my phone is not delivered by Monday 12 December at 12h00, I will take this matter further and involve the media!

30 November 2016
Vodacom account
account number : I0662657-9 Bruna Viola
Every month I get the Vodacom Invoice no before the 9th of the month
the Debit Order it's on the 7th of the month.
The consequence are that: I never know in time how much will be my Bill!
I have to keep money in half for how much?
I'm not rich! I have to guess how much must be my account!
And if it's not in half money the debit order go back I have to pay R 75.00 fine to ABSA!
By the Law it's in my right to get the invoice before the payment!
Thanks
Bruno Viola

8 December 2016:

My boyfriend was hijacked on the 8th December at 4pm. We called Vodacom customer care to blacklist and block the phone [protected] ), they said we cant as account is in arrears, we then proceeded to the nearest vodacom shop and paid the account and 3 hours we called back and a gentlemen said he blocked the phone, i then called back on the 9 December at 8:30am and the lady said the phone is not blocked, and she cant assist me as the system is OFF LINE AGAIN ! so in the meantime the criminals could be using the phone and all the services.. ! We bought the phone the Sony Xperia Z5 from the vodacom store in Fourways Mall about 8 months back, on the system it only picks up a Z1, the gentlemen at Fourways put in the incorrect details as he was not concentrating as he was on his personal phone talking to a friend, he is to blame as now we cant block the phone and now we cant give the correct details to the insurance company as the phone was insured.

I honestly don't know how Vodacom is still in business, as us the clients cant be assisted in the correct manner and I have to keep calling back just to block a phone ! This complaint will probably not be taken seriously and NOTHING WILL BE DONE ABOUT IT !