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Vodacomlost phone from vodacare repair shop in alberton to vodacom mall of the south

On 2nd of January I took the phone in for repairs at the Vodacom Shop Mall on first week of January 2017 due to a cracked screen encountered in December. The Phone was booked in & send to Vodacare Repair Shop In Alberton. I told the consulted that i don't want it to be repaired i will rather take a new phone & pay in the Excess coz the phone is Insured for Accidental & Loss cover.
The Vodacom Repair store in Alberton say they booked out the phone & handed it to the (RAM) the courier company. But the phone is been missing for 3 weeks. The Vodacom Insurance company does not agree to submit my Insurance claim because of the Phone is Nowhere to be found. Vodacom lost my phone which is insured & they don't wanna replace it. This is my second Claim. The first claim was successful. Currently spend 1 month without a phone & my contract is still active.

Regards: Joseph
Cell :[protected]

Ay
Feb 02, 2017

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