Vodacom
reviews and complaints

My account details [protected] - incident happened from July 2015 to Oct 2015 and account debited incorrectly for over R1000 for WIN 24 product. I want Vodacom to reimbursement all debits as I did not authorised such debits to my account: This is the email I sent to Vodacom: > I enclose an email below and various other emails and advise that I did not > sign any agreement for the undermentioned product and I did not sign with any > terms and conditions. I do not know about this product. You are my service > provider and I did not authorise you to debit my account. Since July 2015 my > Vodacom account has been debited for over R1000 and furthermore I am > unemployed and do not have funds for such a facility which I am not aware of > . They claim they have been sending me SMS to state STOP why will I send > STOP when I did not signup for any product. Please look into this matter as > As service > provider you have no right to debit my account without my knowledge and you > are liable to reimburse my Vodacom account immediately. I need an urgent > response as I have been writing to you since early October with no favourable > response. Please can I have urgent feedback on this long outstanding matter.

When returning from overseas, on the 2 January 2016, both me and my husband deactivated our roaming on the day we arrived. Since Sunday the 3January we could not receive or make any calls from our phones. We called the call centre and each and every consultant (7 different people) and 2 supervisor's gave us a different story and promised that the lines will be reseted and working the next day. It has been 3 days and our phones is still not working. The consultants promised us to send an sms when the start working on our problems but we have not received any information since Sunday. This is absolutely pathetic service and a true sign that Vodacom does not care about their customers.

I port my number from mtn to vodacom on the 10 december 2015, since then I cannot receive calls and sms from other networks. I query it with customer care they asked me to change the netwotk on the phone and I must switch it off then on and it will work, up until today is not resolved everyday I pone vodacom they tell me it was not active, how can you say the phone is not active whereas I can receive vodacom calls. I went to vodacom midrand boulders on the 22 december the guy said he will send an email as custyomer care said he must an email. Today 05 jan 16 I called customer care and they said my phone was synchronized twice I must do a sim swap and switch it off for 3 hours and I did but i'm still having the same, I phoned vodacom again they said my number is not active I must dial 100 I did dial but still experiencing the same problems. Can somebody help. [protected]

I am a customer of Vodacom since 1998. Since that date, I have been on an active debit order system to pay my monthly bill. Seeing that I am travelling a lot, my roaming is also active since that date. Never had any issues with using my phone in another country. I traveled to another country on 22 Dec 2015, and could still communicate for two days, but as from 23 Dec 2015, I had no service. When I came back to SA on 03 Jan 2016, I could still not use my phone, and got a message that my account has been suspended. I went to Vodacom Cresta to get some clarity, and a very helpful gentleman, Godfrey, established on the computer that my account was indeed suspended because of non payment. Then the nightmare started of trying to get answers! Godfrey phoned customer services, and all they had to say, was that my account is not suspended. Then he phoned accounts department, who also said they could not help, because my account has not been suspended! He ended up phoning the debit order department, and after literally holding on for an hour, got through to a lady who claimed, that because of the holiday on 01 Jan 2016, the debit order was not send through, and they had to suspend my account. I could not understand that in 18 years, that the 1st being a holiday, is now a problem. Did they then suspend all their customers on contract's accounts? And how the heck did their problem became mine? After explaining to her about the roaming, she grabbed that as an excuse and claimed that that was actually the reason why my account got suspended! The overall feeling is that the consultants at Vodacom do not know how to handle queries, they are incompetent, do not speak out of one mouth, and do not care one single bit if they loose a loyal customer, with whom they did not have one single month's trouble to get their money. They also do not care a bit what a disgruntled customer is now going to tell about Vodacom. When I see all the bad reviews, and no one does anything about it, I just realized that we need a movement #Vodacom must fall! Wake up Vodacom, you really need a reality check!

On 23 December 2015 I ordered a cellphone online from Vodacom. The order number being E2375041. Although Vodacom promised 24-hour delivery I have received nothing up to date. On 30 December 2015 RAM couriers was at my premises with a package but with the wrong ID number and name. I phone Vodacom on various occations regarding this matter but still nothing happen. In fact every time I phoned they gave me another number to phone. But still I cannot get anywhere.

Good day, During the month on November I upgraded my Vodacom package. At the same time that Vodacom had a special on where you could received one of three upgrade gifts. To date I have not received this gift. Vodacom has consistently given the excuse that they do not have stock, yet these goods can readily be purchased in store. With my upgrade I decided to go with the Sony Xperia Z5 (IMEI [protected]-419769-7). Since I had this phone I have only had problems with it. The phone would automatically open up my browser and the flashlight would come on and the phone would get to excessive heats where it could not even be handled. My father-in-law also had similar problems with his Sony and Vodacom repairs in Bloemfontein mentioned that his phone was a problematic one and they readily replaced. However, due to the excessive heat my phone got warped and when I took it to Vodacom repairs in Fourways they told me that the damage was malicious and it was due to my own negligence when I sat on my phone. I have my phones from my previous upgrades and they never gave me any of these problems. I have used a cellphone for many years. Not once have I sat on one or bent it. I never carry anything in my pants back pockets. What makes one Vodacom repair centre give a completely different answer to exactly the same issue to what another Vodacom repair centre gives. If this issue is so common and appears on the first page of a Google search how come Vodacom Repair Centre in Fourways is not aware of it but Bloemfontein is. Being from Randburg I would have expected that Gauteng would have been a tad more advanced. I am completely disgusted with Vodacom Repairs and Vodacom Upgrade services. I have never ever been so disappointed with Vodacom services. Hopefully Vodacom will resolve this matter and turn this disgruntled client. Shaun McCook [protected]

I really hope this helps, I have been in contact with vodacom walk in customer care center in Durban as well as the call center. I did a premature cancellation at the end of September 2015, and followed the instructions of the agent attending to me, on numerous occasions. It was later realised that I was give a lot of wrong information. Due to this I am still being billed by Vodacom, and they refuse to accept liability due to inexperienced agents who work Vodacom. I have ask from September about 20 time for a senior manager of Vodacom to contact me from the Walk in center or the call center but to date no one has. And I am afraid that this will impact negatively on my credit rating as I have had to stop debit orders. Please can some one contact me. Daren Naidoo [protected] daren.[protected]@gmail.com

We booked a Sonia Experia phone to Vodacom Repairs Shop in Alberton, New Market Mall during the first week in December 2015. We went on holiday and was contacted last week by a Consultant at the Repair shop to inform us that the insurance will not fix or replace the phone due to the fact that the phone was last active approximately 2 months ago. We went to the shop this morning, 28 December 2015 to collect the phone. After 30 minutes of waiting, patience running thin, the Consultant appeared from the back saying that he is unable to find the phone and that he would still look for the phone. After 15 minutes, now 45 minutes in total, the Consultant arrived with the phone and asked us to sign as receipt. We checked the phone as we left the shop and realized that the phone is not ours and that the phone is in a worse condition than the one we booked in. After a further 15 minutes we were informed that the correct job card number was sent with the incorrect phone. Firstly, it is Vodacom Head office responsibility to ensure that the correct phone is sent to the correct shop with the correct job card! Secondly, the service was absolutely shocking at the Vodacom shop in the New Market Mall. We need to know what is going to be done to fix this. We demand a new phone, because currently another person is sitting with a phone that is in a much better condition than the one he had. We need answers from Vodacom immediately. This matter will be escalated.

On 29 November 2015, my dad and I went to the customer service centre in Gateway to cancel my Late brother’s contract. We informed the consultant of the passing of my brother. My dad is the executor and I am acting as agent, as such all the necessary documents were handed to the consultant. I have had to follow up with Vodacom time and time again via the call centre. I get transferred from one person to another every time. On the 9th of December, I received a disturbing email from Nonhlanhla Vilakazi to a sign a form and make a payment. I responded to her email, explaining that my brother was a sole proprietor and requesting a settlement discount, after which she has completely ignored since. My brother was a sole proprietor, meaning an individual, not a company as defined. Furthermore he had been a loyal customer of the network for years, thus Vodacom should be sensitive to these circumstances and not only be concerned about their customers when the customers are alive. If one has to do a search on the network, there are thousands of rands of debt that Vodacom has written off in respect of bills outstanding from customers. These are customers that can work and pay it off, however, they were lucky their debts were written off. I think it’s fair my brother deserves a settlement discount. I went to the customer service again on 16th Dec, after which I received the same form to be completed. I received this form four times to date. My dad also signed a letter to request the number be transferred to prepaid, as the number will still be required for business purposes. I went to the customer service again 21st December as we are still in limbo with regards to the cancellation, as we have no received any communication from Vodacom. Furthermore the sim card is locked, we do not have the pin and my dad (the executor) now has no access to the number without the pin. I explained myself to the consultant Jody, who did nothing to help me, except give me the customer service number that I need to contact. I requested he contact the centre for me and assist me as when I call, I get transferred from consultant to consultant. Now please can you advise, Vodacom has made provisions for walk in service centres, we as customers are waiting in a queue to receive service. Now, if this is the response I get from the consultant, it simply means I have wasted my time going to the service centre and basically I am at a dead end. How does the executor now use the sim card if he does not have the pin? My dad and I are still hanging in limbo. We are not in any celebration mood, thus we don’t go to gateway to shop. We are making a special trip each time only to go the Vodacom Customer Care. Do I need to keep running to gateway with my dad? My dad is grieving the loss of his son and his health is not in perfect condition either, I cannot keep doing this. It is disturbing that this is turning to be such a problem. I plead with Vodacom, can we please get some type of assistance. I am exhausted running around. Please let’s not make life difficult in an already difficult situation, as my family and I are still grappling to come to terms with this sudden death. I would appreciate co-operation, a little sensitively, and prompt response in a time like this.

My daugther bought a new phone and just want to buy a micro sim and need to do a sim swap. At makhado crossing the person don't even try to look as if he wanted to help. He just mumbled that they do not have micro sim. They send us to the shop at Checkers Centre. There the people did not even get up to help us and they just say "we are off-line". They do not even try to assist or tell us to come back or ANYTHING. At the end we went to Game and get a micro sim for free from them and went back to Makhado Crossing, and again the person said he can't help. I never experience such bad service from Vodacom. I am from Bloemfontein and always receive excellent service. I was so disappointed. It is a bad advertisement for Vodacom. Please look into this as service like this will make Vodacom to lose loyal clients like me, for so many years. Kind regards Roelane Pelser [protected]

On 11 December 2015 my order for a new device was approved, after a message on 12 December stating that I would receive the device shortly, I expected receipt within 3 days at least... only to received the device on 17 December... 6 days later. After waiting 24 hours for the sim card to activate, I decided to phone the activations department to activate the sim, only to be told that they are offline, but my application will be sent to the appropriate department...even though I phoned the connections/activations department (0821945). I phoned back 3 times, every time I was told that their systems are offline. It is now the 21st of December, and my device is still not working, as the sim card is still not active. I currently have 5 contracts with Vodacom (Acc. no. I0512683), and this is definitely not the type of service I'd expect from such a reputable company. Please resolve the issue and try to activate my sim card.

Hi! I've been a customer of Vodacom for as long as I can remember using a cellphone. My last number was used for over 10years. I'm currently in Oman and when I arrived a few months ago, found my sim not to be activated for roaming and an attempt to get it activated from Oman was not successful. However I arranged to get my simcard to South Africa about 3months ago so that it could be activated for roaming and sent back to me. Sadly it was found that the sim was not working anymore. My sister inlaw then took it to a vodashop only to learn that MY number has been given to someone else 😡 I would like to know how is this possible if I have every personal account linked to that number? Like Internet banking etc etc... My number is/was [protected]. Can someone please get back to me and rectify this ridiculous mistake which is giving me sleepless nights because I don't know when I'll be going to the ATM just to find my account being cleaned out. My email address is: [protected]@live.com. I look forward to a swift response and positive solution if a lifelong customer is worth anything at all to vodacom. Thanks

Good day I asked for a downgrade and a top up in November 2015 since I became aware of the fact that my 3GB account was on an open line, not forgetting an inordinate amount of money due R 7, 721.71 thanks to the salesperson at SouthGate Shopping mall who put the contract on an open line when I just needed to renew my contract early this year. When I received the statement for December 2015 I noticed that Vodacom had corrected the open line to a top up but did not execute the downgrade from 3GBto 2 GB. Apparently this will only happen as at January 2016 I settled the balance of R 6, 322.89 to day, 17/12/2015 I phoned 082 1958 to cancel the one line. The person named Mpho says she will get back to me as she needs to investigate my situation. Is it so difficult for the personnel at Vodacom to understand what I want. How can such an organisation such as Vodacom treat my situation so unprofessionally. I'm not impressed at all with Vodacom. I'd rather go to MTN than to experience such unprofessional ism.

On 08 Dec 2015 I handed my BlackBerry for repair. I was told that it would be couriered to George the next day. Upon request at the George Branch on 15 December regarding the progress, I was informed that the cellphone is still in Knysna and has not yet been received at Vodacom George. How can a cellphone take a week to courier from Knysna to George (120km). Is this what Vodacom proud itself on, this is pathetic service from Vodacom. Job no [protected]

Both my husband and I am on Red VIP Packages - the Data lapsed and out of Bundle rates applied - for 3 months in a row. Out of bundle rates are highly uncompetitive and grossly overcharged. Upon contacting Vodacom, and referring to us both being loyal Vodacom subscribers for 18 years we were told pay up or cancel our contracts. Vodacom Customer care has been very hostile and uncooperative as to advise on how its possible to run data bills up of R5k and R8k per month per contract without it being flagged to a customer. The data over ran by 2 or 3 gig at most - why the data overran is also a mystery as we are not ample data users . This needs to be investigated please, and Vodacom has to own their responsibility towards their customers.

I have bought a tablet folio case for my Vodafone tablet. I told the sales lady that I need a case for the tablet and she suggested the Swiss Mobile Gear case as the only one in stock. I took it home and as I tried to fit the tablet I found that universal is way to big and tablet is completely unsecured. I took it back and they refused to give me a refund stating I can take anything to the purchase price. Why do I want anything else except protection for my tablet? I just want refund so that I can go and buy a proper case that will fit my tablet.

Received an sms from vodacom on 05 December 2015 stating that if i were to recharge with R15 or more, i will receive R75 bonus airtime to use for a day. Strangely, the sms continued to say that I need to recharge with R0 in order to get my bonus airtime. i recharged with R29. Yesterday i called 111 to inquire as to why i haven't received bonus airtime. the lady said it takes a day to reflect. Today i got an sms stating that i have R75 airtime to use by the end of today. On this assumption, i made a few calls, however my airtime still deducts from the principal R29 that i had loaded initially. Seemingly, the Bogus airtime has not been loaded. This is an unfair practice as Vodacom promised to provide me with bonus airtime that expires today, yet, by the time it reflects, if at all, i will not be able to make use of it. When i try to call vodacom they simply drop my call saying they're lines are too busy.

Since April 2015 I am being charged over R1, 400 up to R2, 000 on my "contract" I am supposed to get 250 free mins per month but have not been what I can see since April 2015. I went into Vodacom Northgate branch several times to ask for assistance and itemised billing and I get told by the manager - I have been requesting itemised billing fro January up to date since September! I WILL NOT accept the itemised billing fee of R22.80 per month due to the long period I have had to wait AND I have had to follow up with Vodacom! I have now been asked AGAIN my customer care to accept the charges and to send * Statement or invoice address and * Vodacom account number I am ready to explode from anger with Vodacom. PATHETIC! USELESS! INCOMPETENT! INEFFECTIVE "Service provider" In addition I have requested for my contract to be closed and yet it is STILL ongoing! When I view my account online it says I am in arrears. I have paid my account IN FULL and UP TO DATE! I am SO irritated with Vodacom and sick to death of this crap service. -I want my itemised billing from January 2015 now up to date and I WILL NOT be paying for it due to the lack of service from Vodacom. - I want a FULL explanation as to why my account has been so high since the beginning of the year. - I want a letter from Vodacom stating that my account is closed and I will NOT pay for this last month as I have cancelled my contract MORE than once!

I have been trying to process a sim swap for the past _3days. The first time I did the sim swap was on Friday 04 Dec at the Vodacom shop at Capegate, when I got home after waiting for hours the sim card did not work and I called customer service, they said the sim card was faulty I must go buy another one. Saturday morning I went to the same vodacom shop bought a new sim card, they said they processed the sim swap, after 4 hours, the sim still does notvwork, called in customer care again they informed the sim swap did not go through. Sunday morning I call the customer care they process the sim swap, Sunday evening sim still doesn't work, I call in they tell me sim card is faulty I must busy anothwrt sim card. This is the worst service I have ever received. Vodacom you never fail to disappoint.

I purchased WiFi and monthly data from Vodacom on contract for 2 years for R149.00 per month. In April 2015 Vodacom sent me a sms informing me that the contract has now expired and I can request an upgrade. In May 2015 I therefore bought a new phone and monthly airtime on a special offer contract in New castle. When I was asked by the representative if I wished to continue my previous data contract, I declined and signed a document to that effect. The monthly fee of R108.50 was to be deducted from my bank account every month - I signed for that too. I also requested a monthly statement to be sent to my email address, and never received any. The very next month - June - I noticed that instead of R108.50, R359.98 was debited to my bank account. I inquired from Vodacom's dailup service and was told that the extra R it was for data. After answering all the 3rd degree questions correctly, I was assured that the data contract was now REALLY cancelled. I again requested a monthly statement. In July R113.12 in excess was debited. I went to our Vodacom branch in Musina, and was given a Vodacom cell number which to call to sort it out. Which I did. In August R109.00 in excess was debited. I called again, and was assured that THIS time it was cancelled. I again requested a statement. For my trouble R191.50 in excess was debited and again contacted the call centre, also again requested a monthly statement. In September I was billed R517.49. I then went to my bank and cancelled the Vodacom debit order, opting to rather pay Vodacom as a beneficiary myself. Due to the fact that Vodacom does not supply an account number into which to deposit payment, and that Capitec at that stage did not accept Alpha digits in its beneficiary account numbers, it took me a few days of frantic scrabbling about before both Vodacom and then Capitec could solve my problem ... and I was fined R100 for late payment. And BOTH my Vodacom cell numbers are hard-locked. I live and work on a large farm far from town on the N1. I am unable to use my phones or my Internet. I have to travel to town to get to a Vodashop. It is weekend. I think I'm F'd! Apart from the security risk Vodacom causes, I am also dependent for the generation of my tourism business income on my 2 cell numbers. Writing this report serves as notice to Vodacom that any damage, loss, injury or death resulting from this state of affairs, will most certainly be accredited to Vodacom.