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Vodacom / blocked incoming and outgoing lines

1 Midrand, South Africa

When returning from overseas, on the 2 January 2016, both me and my husband deactivated our roaming on the day we arrived. Since Sunday the 3January we could not receive or make any calls from our phones. We called the call centre and each and every consultant (7 different people) and 2 supervisor's gave us a different story and promised that the lines will be reseted and working the next day. It has been 3 days and our phones is still not working. The consultants promised us to send an sms when the start working on our problems but we have not received any information since Sunday. This is absolutely pathetic service and a true sign that Vodacom does not care about their customers.

Jan 5, 2016

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