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Vodacom / account issue

1 PAARL AND CAPE TOWN, South Africa
Contact information:

I did a premature cancellation on 10 Oct 2016. I paid R 933.63 at the paarl branch to end the contract. The contract was stopped on 31 Oct 2016. Vodacom didn't debit me at the end of the month for Oct 2016. I went to the branch last week and again on Monday. My average account was R 950 a month. Now i have an account of R 1629, 42. After being to the branch twice and sitting there for hours nobody has been able to tell me why the account is this high!!! Every staff member jusy says their hands are cutt off and are not able to help me!! This is unacceptable that no explanation can be givin to me. I have logged a complaint with Hello Peter and will take this matter further, this is terrible service after being a loyal customer for nearly 20 years!

Sa
Nov 16, 2016

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