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every aspect of usaa sucks

Complaint Rating:  100 % with 10 votes
100% 10
Contact information:
Silver Spring, Maryland
United States
First of all, their post date sucks. One day i could have 200 and the next day after the arrange the transactoins i will some how have 180. Secondly, their insurance sucks!! I was paying almost $400.00 a month for insurance and then realized this is so stupid. So i filled out a quote on GEICO and saved about $200.00 for the same exact policy coverage. And then the one that really takes the cake...A loan company said i filled out an application with them online and they tried to charge my checking account 3 times. My account was already negative because of how USAA post dates transactions...so it added to the negative. I did have another checking account though with money in it. So, today i look at my account and notice USAA cleared out the account with money to cover the negative charges. Keep in mind, i called weeks earlier and talked to the fraud department about the loan company. the guy acted like i was the criminal and said if i was lieing i would have my accounts closed. SOO, now here i am with no money for up to 5 days while USAA tries to do an investigation that should have happened weeks ago. They just act like they dont care about my finances. How am i supposed to eat for 5 days? Luckily i do have a $200.00 refund coming and trust, i am taking it out as soon as it posts...and then on March 1st i will be leaving USAA to go to a new bank. i have never had so many problems with any bank! DO NOT USE USAA!!! You will learn the hard way that they dont care about the military peoiple as they claim!
Complaint comments Comments (3) Complaint country United States Complaint category Banks


Sort by: Date | Rating
A  10th of Jun, 2015 by    0 Votes
I agree - all those commercials on TV are a crock. They care about dollars not soldiers.
A  16th of Jul, 2015 by    0 Votes
Agreed...USAA sks up to the military and doesn't deliver - they sks big time. Try putting a real rating on their website that is negative, but truly represents the experience that the member experienced - AINT GONNA HAPPEN!!! They won't publish it - PERIOD!!! Avoid if possible - ESPECIALLY their lending "services"! Also avoid their real estate referral service which is USELESS!!!
N  19th of Jul, 2016 by    0 Votes
Stay away from USAA they only care about screwing you good; better chance go get an account with a local community bank nothing special with USAA they can only tell you FU thanks for ur service..

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