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DBS Bank
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1.0 14 Complaints
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DBS Bank Complaints 14

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12:56 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

On March 13, 2024, I was on my last day of 2-day safety course. Around 11, I received a text from my friend asking if she can borrow 50sgd so I opened my Dbs account to do paynow transfer but I noticed that my account balance changed so I checked the transaction history and to my surprise there were two unauthorized transaction listed. I called the bank...

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6:27 am EDT
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Last March 12, 2024 I opened my dbs thru online banking to do transfer via paynow. Upon opening I was shocked to see that my account balance changed from what I remember last time I checked so the transaction. There we're two transactions under pending. I assume those transaction was made early morning, I opened my account around 11am. Last time I use my...

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5:34 am EST
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DBS Bank Loan dispute - [protected]

In 2021, I've opened a loan account with Lakshmi Vilas bank for Canada education travelling purposes.

However, I happened to close that account in 6 months. Unfortunately that closed account is still active in cibil and other credit bureaus which is badly affecting my credit score.

It would be of great help if you could look into this matter and help me to close this loan account ([protected]) in the backend.

Claimed loss: Because of this wrongly tagged open account I'm unable to apply for Personal Loan and this has impacted by credit score

Desired outcome: I would like to get NOC for the same and it would be helpful if DBS can provide me with PL

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Is DBS Bank Legit?

DBS Bank earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds DBS Bank to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, DBS Bank is known for their high standards and safety. If you're thinking about dealing with DBS Bank, it's wise to check how they handle complaints.

We found clear and detailed contact information for DBS Bank. The company provides a physical address, 17 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Dbs.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Dbs.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Dbs.com you are considering visiting, which is associated with DBS Bank, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

The domain associated with DBS Bank is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.

DBS Bank website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While DBS Bank has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 14 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to DBS Bank. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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1:47 am EDT
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DBS Bank Fraud Transaction on DBS/POSB Credit Card

I have received an SMS from DBS on 07 May 23 at 04:23 (SGT).

"Fr DBS: A card txn of TRY20000.00 from DBS/POSB card ending 9884 to GOOGLE*ADS [protected] CC GOOGLE.COM IRL on 07 May 04:23 (SGT) was completed. If unauthorised, call DBS hotline."

I have called DBS immediately and the card has been blocked. But i am concerned over the TRY20000 which has been charged and also future fraud transactions.

After the phone call, i also received an email from DBS that there was another transaction of TRY40000 attempted to be charged to my card but was unsuccessful due to limit exceeded.

I hope DBS will investigate and DO NOT let the fraud transactions go through cos i will not PAY for them.

How can scammers charge to my card when i did not give out any OTP?

It is really worrying!

Desired outcome: DBS will not ask me to pay for any fraud transaction charged to my card cos these are obviously unauthorised transactions. DBS will implement more safety measures to safeguard customers' credit card transactions.

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4:07 am EDT
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DBS Bank I am a credit card user

I am a credit card user.

I have been abused by a call center employee from mobile no. +[protected].

The caller was very abusive and did not cooperate in any manner.

She is bad element of your institute.

The caller used to call me more than 15 times in the day and if i am busy and did not pick call she abused in filthiest of filthy language.

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12:00 am EDT

DBS Bank Duplicate transaction

I am complaining about DBS bank security regarding online transaction. On 20 Sept 2022, I made an online transaction with Western Union to transfer money overseas to family member. There is a duplicate transaction of transfer same amount on the same day. Transaction made with Western Union only once for the day. Authorisation made to transfer using OTP was made only once also. Called the DBS customer service to rectify the problem of having duplicate transaction and having pending amount on hold by the bank to be release. But i was disappointed to know there is a different transaction reference number made by the merchant. Authorisation using OTP to release to merchant was only made once. How can DBS hold another amount of money of different transaction reference number without authorisation by the owner of the bank account? The rightful transaction was made successful and cash out by a family member. How can DBS release into pending account without owner's authorisation? If there is 2 different transaction reference number, authorisation also have to be made twice. But this is not the case. Authorisation only made once.The amount is still pending in the bank account. Dispute complaint was also made to Western Union for investigation to release the pending amount. There is also no duplicate transaction over at my western union application online in my history. I will have different MCTN number if transaction was made by me. I was also affected by DBS mass duplication of transaction on credit card previously that came out on news. I am really disappointed with DBS Bank and their rude customer service that inconvenience the client. I have to make dispute complaint to Western Union when DBS customer service knew that authorisation by OTP made once and there is no other transaction made by me to Western Union. Please look into this matters admin. Hoping that this will not happened to others and repeated. I am very disappointed and frustrated. Thank you.

Desired outcome: I appreciate a response and my pending transaction to be release. Please improve the online security and service.

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11:09 pm EDT

DBS Bank Frozen Ibanking Account

I would like to bring to your attention of my DBS I-Banking account that had been put on froze since 27th April 2022.

I would like to know what is the outcome of your investigations and the date for the I-Banking to be fully reinstated.

Its very disappointing that DBS investigation department needed almost 3months to investigate and worst still there are no update given. DBS have been my choice of bank but if this is the experience I am getting ,I will not be regretful not to be DBS customer in future.

Desired outcome: I need my I-Banking access immediately and faster response to this issue.

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10:25 am EDT
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DBS Bank Account opening

I am not able to reach DBS Singapore on email and would be grateful if you could forward this to the relevant section and request a reply to my email [protected]@gmail.com or call me on + [protected]

I am a Citizen of both Sri Lanka and Australia (dual citizen) but resident in Sri Lanka and undertaking consultancy work for clients in Malaysia and Thailand who prefer me to have an account with DBS.. At present I am a Priority Customer of Standard Chartered Bank in Singapore with the total of the AUD, USD and SIND being more than 300,000 SIND. I an also a Priority Customer of Standard Chartered Bank in Sri Lanka with the total being more than LKR 20 Million (equivalent to SIND around 75,000)

I was asked to bring the following documentation to a DBS bank for the purpose of opening an account since I and my wife are scheduleld to be in Singapore on Monday 4 July 2022.

Myself & wife to be present at the bank with passports valid for 6 months

Proof of Residential address - bank statement with address in Sri Lanka

Bank Statement from Standard Chartered Bank SIngapore

Bank Statement from Standard Chartered Bank Sri Lanka

Initial deposit ot SIND 50,000 to be maintained in the account

Please inform me if any further documentation is required.

I expect a monthly remittance of minimum 10,000 SIND to this account from my clients

Kind Regards,

Niru Fernando

B. Sc (Eng) Hons., MIAustE., CPEng., MIE (SL) CEng., Post Grad Diploma Industrial Eng

WhatsApp contact No +[protected]

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10:21 pm EST

DBS Bank Outrageous over on hold money

I was outrageous that this bank in singapore is the worst. Europeans beware. Dbs bank will on on hold and may even eat your money for long. Singapore banks cannot be trusted if you deposit in there! #dbs complaints is merely not enough. Don't let them fooled you by this lagging singapore company. When you received your job pay, the next thing you knew, they hold your money amount.

Desired outcome: Resolvation

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Leena Mishra
US
Sep 12, 2023 1:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Agree with you .. DBS Singapore also cheated me by converting my Aud into sgd ..on maturity date. Can’t believe them . They blame that you have not given proper instruction at the time of placing FD but actually there intention is fool people . Simply because they have name it is say for they to cheat and fool their customers

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K
10:02 pm EST

DBS Bank Bank on hold money for too long

I don't know how pathetic DBS is now, I am writing on a behalf of this bank that keep on hold your money without giving you explanation or resolvation whatsoever. DBS is the worst bank to use.Dont trust this bank, it will eat and hold your money for long. Kindly note that this bank is totally untrusted for many issues such as on holding your money without valid reasons

Desired outcome: Resolution

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5:27 am EST

DBS Bank Credit card with 21 repetitive transactions!

My sub card was charged 21 repetitive transactions of $100 on same day of 3rd Nov 2021.
On 4th Nov, my sub card holder received an sms that unusual transactions were spotted. That's impressive as any BOT would have sensed such irregularities.
My sub card holder called DBS hotline and agreed to cancel the card on 4/11 and got a replacement on 7/11. Dbs said they will investigate further. I haven't got my statement yet then.

But on 30/11/21, my statement came. It requested payment for all the 21 repetitive transactions!

I called DBS who agreed to investigate further again!
What happened DBS? I trusted you so much !

Desired outcome: Solve the illegal 21 transactions

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5:08 am EDT

DBS Bank faulty atm for cash withdrawal

Hi,

Last Wednesday (18/9/2019 19:48pm), I tried to withdraw money from DBS ATM (ID: GFEC) Bedok Central outside DBS Bank.

As you can see from the attach photo, even though the ATM screen show "Take your money", the ATM never dispatched any money and the amount had been deducted from my accounts. The ATM Machine subsequently, come to complete stop. Never further transaction can be done.

I immediately call DBS help line [protected]) for assistance.

I called them on 19/9/19 and 20/9/19, they replied need to take 5 working days to response. This is taking too long to response for such a big bank. I called them on 23/9 to follow up on the case. I was told that the money can only deposit back to me earliest on 27/9/19 or may be later.

I cannot understand why it takes so long to investigate my case. I though they can check the CCTV on top of the ATM machine. If there is no further transaction after me, the ATM should have excess fund for the same amount.

Kindly refund the money to me ASAP as this not my fault. If people are in urgent need of the fund, then where can they get help from?

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3:21 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

DBS Bank Hamza Islam is guilty of sexual assault and should confess

Dear Viewers

I am not a writer nor am i good in expressing what i am feeling now. I just want justice for the unfortunate incident that crashed upon my friend due to my irresponsibility. There are no words that can express the amount of regret and hate I have towards myself now.

It was June 2005, 2 of my best friends made plans to spend the summer with me here in Singapore. Each of them flying in from different destinations. We were all very excited and looking forward to this reunion. But due to some personal reasons one of them cancelled in the last moment and thus their accommodation was also cancelled. I couldn't arrange for another affordable single room in such a short notice as lodging can quite expensive here in Singapore plus it was for the whole summer.

My boy friend requested Hamza Islam A friend and that period a student at the National University of Singapore for assistance. He generously offered his room, for my girlfriend to occupy for a couple of days until we can make other arrangements for her. He mentioned it wouldn't be a problem for him to crash with his friend for few days.

One Night after her arrival, our group of friends went out for drinks, we asked Hamza to join us.It was the least we could do after he being so generous. We were all having a good time until my friend suddenly felt sick and asked if we could take her back. I thought she must be still be exhausted from her long flight. Hamza offered to take her back to the dorm as he claimed he had an early morning. I never suspected anything. Little did we know, Hamza Islam the decent, generous man we thought he was, would fall to such a level.

For many years now I was baffled as why my best friend suddenly vanished that summer and never contacted nor replied my calls and emails for nearly 12 years. I spotted her just few weeks ago in orchard rd Singapore. She tried to avoid me but I approached her and confronted her as to why she had to behave this way? We sat down and she threw it on my face. I felt terrible. I felt like a sinner ... this was too much for me to handle. I never knew She was Raped that night. She accused my boy friend and me for being a part of the plan. Letting Hamza score with her. I know the whole incident was my fault, I was too busy having fun I forgot that my friend is my guest and my responsibility. But believe me I was not a part of this Act.

Her exact words to me were with tears running down her cheeks.

I said kept saying “No” pushed him back several times before I started losing strength, my body going limp. I recalled the actions that took place, he wouldn't stop forcing himself on me but I was in no way able to defend myself. After he was done I pictured someone else entered the room. Sadly, I cant recall as I lost consciousness.

I stopped her right there as I could not hear nor need clarification. Now I can understand why she disappeared early in the morning.. I could only assume Hamza drugged her drink that night. I have myself to blame. How terrified and lost she must have felt? A fun summer plan ended up a tragedy.

I visited Hamza Islam recently. Who now works in DBS Singapore . I confronted him and he cannot look me in the eye and just walked away. Your attitude shows you are guilty and I wont stop until justice is served. Allah will never forgive you Hamza. You are a Rapist, A disgrace to your religion and the human race. I am so ashamed to call you a friend.

Though this incident happened in the June 2005 I still filed a complaint at http://www.aware.org.sg/information/rape/ and asked for advise, as I need to bring justice for my friend. The Staff are very helpful and said if she comes forward they will provide necessary counseling and can still take action. I implore everyone reading this post to share a line or two and encourage my friend and her family to take a stand and put this slime character behind Bars. Both He and his friend (if any) deserves to be prosecuted and punished.

Enclosed the photo of the Rapist and Linked profile. I request DBS to also take Immediate action against this person.

https://sg.linkedin.com/in/hamza-islam-442b853

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5:37 am EDT
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DBS Bank Cheque Clearance

I recently issued a cheque signed without using my mandated signatory with the bank. Lo and behold, the cheque was cleared without the bank even calling me to verify! When I questioned them, other than a sorry, was told there's nothing they can do and advised me to claim back from the payee! You think the payee will return me? Who's responsible for giving away my money without checking? Should not they be liable for their own negligent?

Coming from a big bank, with large population owing one or two accounts or holding their cards, I find it absolutely scary with the nonchalant way they 'safe guard' your interest. I am making arrangements to close mine and my family's accounts with DBS and cancel all the credit cards with them, warn all my contacts and write in to MAS to lodge a complain against DBS unprofessionalism and negligent.

Imagine if someone were to forge your signature on your cheque and the bank cleared it and tell you to go get it back from the forger. What if it's a huge sum? How to entrust your money or salary with such a bank?

Talking about Asia's best and safest!

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JohnMichael Vincent
US
Jul 26, 2023 8:10 am EDT
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Unprofessional manager (Amelia), So rude that she ended our call without resolving my concern or finding another solution, all she does is say this phrase " We will find an alternate solution" I have been hearing these lame excuses for 3 days with the other managers. Shame all customer service in DBS for waiting for 3 months on an unresolved issue.

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bel user
US
Oct 02, 2022 10:11 am EDT

Unable to deposit huge sum of $100 into the ATM machines however found out and saw customers putting in stacks of cash. Leading to money stuck in the deposit machine. Found at the DBS Bishan branch outlet and caused long jam waiting time and queue.

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Kuaci
MY
Jun 04, 2015 2:48 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

you have acted in bad faith in the first place by putting fake signature

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Overview of DBS Bank complaint handling

DBS Bank reviews first appeared on Complaints Board on Mar 19, 2015. The latest review Debit card unauthorized transactions was posted on Mar 23, 2024. DBS Bank has an average consumer rating of 1 stars from 14 reviews. DBS Bank has resolved 0 complaints.
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  1. DBS Bank Contacts

  2. DBS Bank phone numbers
    +1 (800) 339-6666
    +1 (800) 339-6666
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    Singapore
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    Vietnam
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  3. DBS Bank emails
  4. DBS Bank address
    12 Marina Boulevard, DBS Asia Central, Marina Bay Financial Centre Tower 3, 018982, Singapore
  5. DBS Bank social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
DBS Bank Category
DBS Bank is ranked 11 among 403 companies in the Banks category

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