DBS Bank
reviews and complaints

In 2021, I've opened a loan account with Lakshmi Vilas bank for Canada education travelling purposes.

However, I happened to close that account in 6 months. Unfortunately that closed account is still active in cibil and other credit bureaus which is badly affecting my credit score.

It would be of great help if you could look into this matter and help me to close this loan account ([protected]) in the backend.

I have received an SMS from DBS on 07 May 23 at 04:23 (SGT).

"Fr DBS: A card txn of TRY20000.00 from DBS/POSB card ending 9884 to GOOGLE*ADS [protected] CC GOOGLE.COM IRL on 07 May 04:23 (SGT) was completed. If unauthorised, call DBS hotline."

I have called DBS immediately and the card has been blocked. But i am concerned over the TRY20000 which has been charged and also future fraud transactions.

After the phone call, i also received an email from DBS that there was another transaction of TRY40000 attempted to be charged to my card but was unsuccessful due to limit exceeded.

I hope DBS will investigate and DO NOT let the fraud transactions go through cos i will not PAY for them.

How can scammers charge to my card when i did not give out any OTP?

It is really worrying!

I am a credit card user.

I have been abused by a call center employee from mobile no. +[protected].

The caller was very abusive and did not cooperate in any manner.

She is bad element of your institute.

The caller used to call me more than 15 times in the day and if i am busy and did not pick call she abused in filthiest of filthy language.

I am complaining about DBS bank security regarding online transaction. On 20 Sept 2022, I made an online transaction with Western Union to transfer money overseas to family member. There is a duplicate transaction of transfer same amount on the same day. Transaction made with Western Union only once for the day. Authorisation made to transfer using OTP was made only once also. Called the DBS customer service to rectify the problem of having duplicate transaction and having pending amount on hold by the bank to be release. But i was disappointed to know there is a different transaction reference number made by the merchant. Authorisation using OTP to release to merchant was only made once. How can DBS hold another amount of money of different transaction reference number without authorisation by the owner of the bank account? The rightful transaction was made successful and cash out by a family member. How can DBS release into pending account without owner's authorisation? If there is 2 different transaction reference number, authorisation also have to be made twice. But this is not the case. Authorisation only made once.The amount is still pending in the bank account. Dispute complaint was also made to Western Union for investigation to release the pending amount. There is also no duplicate transaction over at my western union application online in my history. I will have different MCTN number if transaction was made by me. I was also affected by DBS mass duplication of transaction on credit card previously that came out on news. I am really disappointed with DBS Bank and their rude customer service that inconvenience the client. I have to make dispute complaint to Western Union when DBS customer service knew that authorisation by OTP made once and there is no other transaction made by me to Western Union. Please look into this matters admin. Hoping that this will not happened to others and repeated. I am very disappointed and frustrated. Thank you.

I would like to bring to your attention of my DBS I-Banking account that had been put on froze since 27th April 2022.

I would like to know what is the outcome of your investigations and the date for the I-Banking to be fully reinstated.

Its very disappointing that DBS investigation department needed almost 3months to investigate and worst still there are no update given. DBS have been my choice of bank but if this is the experience I am getting ,I will not be regretful not to be DBS customer in future.

I am not able to reach DBS Singapore on email and would be grateful if you could forward this to the relevant section and request a reply to my email [protected]@gmail.com or call me on + [protected]

I am a Citizen of both Sri Lanka and Australia (dual citizen) but resident in Sri Lanka and undertaking consultancy work for clients in Malaysia and Thailand who prefer me to have an account with DBS.. At present I am a Priority Customer of Standard Chartered Bank in Singapore with the total of the AUD, USD and SIND being more than 300,000 SIND. I an also a Priority Customer of Standard Chartered Bank in Sri Lanka with the total being more than LKR 20 Million (equivalent to SIND around 75,000)

I was asked to bring the following documentation to a DBS bank for the purpose of opening an account since I and my wife are scheduleld to be in Singapore on Monday 4 July 2022.

Myself & wife to be present at the bank with passports valid for 6 months

Proof of Residential address - bank statement with address in Sri Lanka

Bank Statement from Standard Chartered Bank SIngapore

Bank Statement from Standard Chartered Bank Sri Lanka

Initial deposit ot SIND 50,000 to be maintained in the account

Please inform me if any further documentation is required.

I expect a monthly remittance of minimum 10,000 SIND to this account from my clients

Kind Regards,

Niru Fernando

B. Sc (Eng) Hons., MIAustE., CPEng., MIE (SL) CEng., Post Grad Diploma Industrial Eng

WhatsApp contact No +[protected]

I was outrageous that this bank in singapore is the worst. Europeans beware. Dbs bank will on on hold and may even eat your money for long. Singapore banks cannot be trusted if you deposit in there! #dbs complaints is merely not enough. Don't let them fooled you by this lagging singapore company. When you received your job pay, the next thing you knew, they hold your money amount.

I don't know how pathetic DBS is now, I am writing on a behalf of this bank that keep on hold your money without giving you explanation or resolvation whatsoever. DBS is the worst bank to use.Dont trust this bank, it will eat and hold your money for long. Kindly note that this bank is totally untrusted for many issues such as on holding your money without valid reasons

My sub card was charged 21 repetitive transactions of $100 on same day of 3rd Nov 2021.
On 4th Nov, my sub card holder received an sms that unusual transactions were spotted. That's impressive as any BOT would have sensed such irregularities.
My sub card holder called DBS hotline and agreed to cancel the card on 4/11 and got a replacement on 7/11. Dbs said they will investigate further. I haven't got my statement yet then.

But on 30/11/21, my statement came. It requested payment for all the 21 repetitive transactions!

I called DBS who agreed to investigate further again!
What happened DBS? I trusted you so much !

Hi,

Last Wednesday (18/9/2019 19:48pm), I tried to withdraw money from DBS ATM (ID: GFEC) Bedok Central outside DBS Bank.

As you can see from the attach photo, even though the ATM screen show "Take your money", the ATM never dispatched any money and the amount had been deducted from my accounts. The ATM Machine subsequently, come to complete stop. Never further transaction can be done.

I immediately call DBS help line [protected]) for assistance.

I called them on 19/9/19 and 20/9/19, they replied need to take 5 working days to response. This is taking too long to response for such a big bank. I called them on 23/9 to follow up on the case. I was told that the money can only deposit back to me earliest on 27/9/19 or may be later.

I cannot understand why it takes so long to investigate my case. I though they can check the CCTV on top of the ATM machine. If there is no further transaction after me, the ATM should have excess fund for the same amount.

Kindly refund the money to me ASAP as this not my fault. If people are in urgent need of the fund, then where can they get help from?

Dear Viewers

I am not a writer nor am i good in expressing what i am feeling now. I just want justice for the unfortunate incident that crashed upon my friend due to my irresponsibility. There are no words that can express the amount of regret and hate I have towards myself now.

It was June 2005, 2 of my best friends made plans to spend the summer with me here in Singapore. Each of them flying in from different destinations. We were all very excited and looking forward to this reunion. But due to some personal reasons one of them cancelled in the last moment and thus their accommodation was also cancelled. I couldn't arrange for another affordable single room in such a short notice as lodging can quite expensive here in Singapore plus it was for the whole summer.

My boy friend requested Hamza Islam A friend and that period a student at the National University of Singapore for assistance. He generously offered his room, for my girlfriend to occupy for a couple of days until we can make other arrangements for her. He mentioned it wouldn't be a problem for him to crash with his friend for few days.

One Night after her arrival, our group of friends went out for drinks, we asked Hamza to join us.It was the least we could do after he being so generous. We were all having a good time until my friend suddenly felt sick and asked if we could take her back. I thought she must be still be exhausted from her long flight. Hamza offered to take her back to the dorm as he claimed he had an early morning. I never suspected anything. Little did we know, Hamza Islam the decent, generous man we thought he was, would fall to such a level.

For many years now I was baffled as why my best friend suddenly vanished that summer and never contacted nor replied my calls and emails for nearly 12 years. I spotted her just few weeks ago in orchard rd Singapore. She tried to avoid me but I approached her and confronted her as to why she had to behave this way? We sat down and she threw it on my face. I felt terrible. I felt like a sinner ... this was too much for me to handle. I never knew She was Raped that night. She accused my boy friend and me for being a part of the plan. Letting Hamza score with her. I know the whole incident was my fault, I was too busy having fun I forgot that my friend is my guest and my responsibility. But believe me I was not a part of this Act.

Her exact words to me were with tears running down her cheeks.

I said kept saying “No” pushed him back several times before I started losing strength, my body going limp. I recalled the actions that took place, he wouldn't stop forcing himself on me but I was in no way able to defend myself. After he was done I pictured someone else entered the room. Sadly, I cant recall as I lost consciousness.

I stopped her right there as I could not hear nor need clarification. Now I can understand why she disappeared early in the morning.. I could only assume Hamza drugged her drink that night. I have myself to blame. How terrified and lost she must have felt? A fun summer plan ended up a tragedy.

I visited Hamza Islam recently. Who now works in DBS Singapore . I confronted him and he cannot look me in the eye and just walked away. Your attitude shows you are guilty and I wont stop until justice is served. Allah will never forgive you Hamza. You are a Rapist, A disgrace to your religion and the human race. I am so ashamed to call you a friend.

Though this incident happened in the June 2005 I still filed a complaint at http://www.aware.org.sg/information/rape/ and asked for advise, as I need to bring justice for my friend. The Staff are very helpful and said if she comes forward they will provide necessary counseling and can still take action. I implore everyone reading this post to share a line or two and encourage my friend and her family to take a stand and put this slime character behind Bars. Both He and his friend (if any) deserves to be prosecuted and punished.

Enclosed the photo of the Rapist and Linked profile. I request DBS to also take Immediate action against this person.

https://sg.linkedin.com/in/hamza-islam-442b853

I recently issued a cheque signed without using my mandated signatory with the bank. Lo and behold, the cheque was cleared without the bank even calling me to verify! When I questioned them, other than a sorry, was told there's nothing they can do and advised me to claim back from the payee! You think the payee will return me? Who's responsible for giving away my money without checking? Should not they be liable for their own negligent?

Coming from a big bank, with large population owing one or two accounts or holding their cards, I find it absolutely scary with the nonchalant way they 'safe guard' your interest. I am making arrangements to close mine and my family's accounts with DBS and cancel all the credit cards with them, warn all my contacts and write in to MAS to lodge a complain against DBS unprofessionalism and negligent.

Imagine if someone were to forge your signature on your cheque and the bank cleared it and tell you to go get it back from the forger. What if it's a huge sum? How to entrust your money or salary with such a bank?

Talking about Asia's best and safest!