US Bank / terrible customer service

Lansing, United States

I checked the balance on my child support card online. It stated I had $69 and some change. We have no food in the house and I planned on grocery shopping with the child support money. I'm a single mom with one child. I shopped and when it came time to pay the cars was denied. I called [censored] customer service who claims my card is expired and it is I never even paid attention in the past they just send me a new one before it expired. They claim they sent me one and it was returned by mail. I have same address for three years. Now I have to wait three to five days for another card in the meantime can't access my child support to feed my child . Customer service don't seem to care and was like so.

Aug 05, 2014

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