Us Bank, Minneapolis, MNdeposit account handling

Several months ago we opened deposit accounts with US Bank after a blizzard of paper work and disclosures. Subsequently, we made two large deposits. Three months later we had a phone call from the local branch telling us they had been instructed by some undefined back office to ask a series of very inappropriate questions about those deposits. When we refused to answer these questions which were no business of any bank, they threatened to close to account. We specifically instructed them to do so. Nothing happened for a month. Then, a threatening letter arrives saying they will close the account, but continued to fail in remitting the funds in a timely manner despite promises to the contrary. This bank deserves to lose business given the poor treatment of highly creditworthy customers, which the bank verified by checking Chex Systems at the time of opening the account.

Feb 12, 2015

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