UPS
Reviews and Complaints

Can the people at UPS read English or spell?
My package was suppose to be delivered to an address in Minnesota
instead it go sent to Illinois
the package arrived at their Chicago area hub on a Thursday and now they are going to sit on it for five days and then send it to Minnesota Hub on Monday where it should have gone in the first place
I am wondering when the package gets to Minneapolis just how many more days its going to sit at the Minneapolis Hub before it gets put on another truck
and which one of the other fifty states its going to end up in?
I also talked to the UPS and they just passed the blame onto the sender
but the tracking info clearly says that the package is to be delivered to a location in Minnesota by a certain date.
not to Illinois !
I do not understand why when my package got sent to the wrong hub it did not get put on the next truck or plane that was going to Minneapolis Why are they going to let it just sit in Chicago for five days?

I am a diabetic. with such, i am relying on the insulin pump to function correctly and not fail, however, in such a case, medtronic supplies overnight delivery to keep us diabetics healthy. Yesterday, my insulin pump became non-functional and in such, medtronic sent me a new insulin pump. UPS told them it would be delivered by 10:30am this morning. it is now 1:11pm and i have not received any information whatsoever about my pump. I've been sitting next to the front door, waiting for them, watching out the window and they have not come. where are they? It's a critical MEDICAL item and they think we can go without it?! at least they could let me know they are going to be late or if they are going to even deliver it.

I bought something online and it shipped via UPS. I hadn't received the package so naturally I went online to track it and found it it was "delivered" the previous week. When I called to find out where the package was all they said was that it was left at the front door and confirmed by the driver. Now to understand why I feel this is unethical, I must state that I live in an apartment building that you cannot access without a key to get passed the front door. Therefor, they decided it was their right to leave the package in front of my building where anyone can have access to my package. The driver felt is was at her/his discretion to feel free to leave the package in front of an apartment building in a city. After I opened a claim it was closed immediately because I was not the shipper and all it told me was that it was delivered at the front door. They told me to have the shipper contact them to open an investigation, which I did. The shipper came back and told me they told him the same thing and nothing could be done because it was their right to leave the package (in front of an apartment complex).

After many calls and absolutely no success and plenty of rude and incompetent phone conversations the seller actually shipped me another package while he attempted to get a refund from UPS. Now I contacted them today and asked them if I can just pick it up at the UPS store it was currently at, therefor it would not have to get sorted and sent back out, but no you cannot do this they said. Ok, so I asked them if they could not just leave it in front of my apartment building again because, in my mind it would be like me "delivering" a package to your home address and leaving it on your street "near" your house. Obviously anyone would have access to that, but again I was told that UPS drivers are allowed to leave a package wherever they want, this is what they told me.

Basically, as long as I live I will never use UPS as long as I have control over the situation and if that means I have to pass up on a great deal so that I can not give money to UPS, so be it. I will not support such an unethical and incompetent company such as UPS. No wonder they are still in business, all they do is steal from the public people.

Ordered something online, paid extra for the package to be delivered to my doorstep in two days. The package was never delivered on the day it was supposed to be, I called the company (that day) and they said that UPS put it as delivered. I got a couple of phone calls from UPS after a few minutes, and the next day the driver came to my house to ask me about the situation and she said she pointed at my house to the helper and told him to walk the packages over to the house she pointed at, which she said was mine... but that couldn't be because I never heard the doorbell like how they always ring it whenever they deliver a package to my doorstep! This has never happened to me before, and I shop online A LOT. When I told the driver that there were no boxes on my doorstep, she dared to say, "Oh, well we've been so busy... gosh I wish I paid more attention to him!" and I couldn't help but to think "You have GOT to be f****** kidding me!" I feel like I spent twenty extra dollars to have my package (containing adult stuff inside and it has my name and address on it) lost. I'm not ashamed of what I order because I'm an adult anyway, but does a stranger who might have my package really need to know personal stuff like that about me? (NO!) Well, that's my complaint, sorry if I rambeled on about it, but it's $51 just gone.

UPS charged me $20 for not including the suite number in the address line for my packages. The physical address was labeled correct. Because I did not include the suite number on my packages they billed me extra. I did call UPS and they ofcourse were very sorry for my mistake. But, that is the charge $10 per incorrect address, but I had the correct address I insisted. Didn't matter. To me that is nothing more that stealing from your customer. I asked how about alerting me so the mistake can be corrected. NOPE. Again she apologized and there was nothing she could do for me. THIEVES

I'm afraid of UPS. When I protested that my four packages in a shipment didn't contain the whole order of precious material, the UPS deliveryman came to my door and showed me that I'd signed for two of the four packages. He said that UPS policy was that those two signatures sufficed for all four package of the shipment, I had only received two. I didn't know there were four until later. I complained again to the company He came back but this time my signature was beside all four of the package numbers. He said if I persisted in my complaints, he'd brand me a trouble maker and that would delay all future deliveries of any kind to me. Then he said that if that wasn't enough, he'd call the police on me. I was totally intimidated and the UPS president's response to my complaints was to have someone from the complaint department write me a letter and say they couldn't help me. It's a great company but I'd rather choke to death on broken glass than have anything more to do with that man who came to my door and bullied me.

I ordered a shipment from the states for 3 pair of shoes and unfortunately my shipper decided to use ups as the shipping company. Thats when this terrible ordeal began.

After one delivery attempt I find this in the comment sections of the tracking number.

"driver needs security access which must be obtained from resident/consignee in order to enter building / undeliverable international shipment. Ups is obtaining further instructions or approval for return shipment."

So I called them to arrange a alternate pick up, I was told that they would make a second attempt so I can just wait for that or make arrangement for pick up from a location. I thought ok lets wait for the second delivery attempt, told the agent on the phone my buzzer number for the second delivery attempt and waited for second delivery attempt.

Instead of a second delivery attempt, 3 days later I find this on the tracking number.

"driver needs security access which must be obtained from resident/consignee in order to enter building / returned to shipper

Alternate tracking number

Xxxxxxxxxxxxxxxxxxx"

I called them back saying whats going on, heres what a few different people told me

1. "you need to talk to ups canada, ups states have no control over what ups canada does"

2. "the shipper has authorized the return of the package so that overrules your request for redelivery, you have to contact your shipper"

Both of them sound insane but the second one made more sense so I decided to contact my shipper.

As per my shipper ups told him that "I refused to pay the brokerage fee". That is an absolute lie, I had the exact amount of brokerage fee sitting on my table ever since the package arrived in canada.

So my shipper talked to ups to try to reroute a package and even though all this had happened because of a blatant lie by ups he was not assured that it would be taken care of.

In the meantime I kept talking to ups, a day later I was told that there is no record of my conversation of me leaving them my buzzer code or anything. So I hang up and call back. This time the agent was able to pull out all the information, saying "it was entered in the wrong section (Or wrong department)" not sure what exactly was said.

Next say this appears on the tracking log.

"receiver stated they did not order and refused this delivery / package abandoned by the sender and the receiver"

So naturally I called them saying that I want that package its not abandoned. So this time the agent puts a note on the file for pick up and assures me that I can pick it up tomorrow morning from a pick up location.

"a delivery change request for this package will be processed / as requested, the receiver will pickup at a ups facility at their convenience. This must be within 5 business days"

That sounded like everything is in order again. But I still asked her 3 times, you sureeeeee I can pick it up tomorrow and I was told yes three times.

Next morning I drove 45 minutes to the location. This guys comes out looked at the infonotice and 10 minutes later announces.

"the package was approved to be returned to the shipper and was scanned out of this place last night"

Naturally I was mad this time, after being assured last evening that its waiting for me, ups had the nerve to send it back to the states even when the note was there.

Now this is what he said "I just started my shift and the guy who was doing the shift last night is the one who scanned it out". Once again the blame is being passed around.

So I drive back home and called ups. I gave her the infonotice number and asked here where the package is, shes like its waiting for you to pick up. I am like you suree, shes like, them I told her I was just there and they said its on the way back. She said that since the return has a new tracking number, their system does not interlink them, which is ridiculous and untrue because the customer service guy showed me both the tracking numbers and they were linked. Anyways so the girl on the phone listened to me and said "ups canada send it back, so I have to talk to them, ups states cannot control what they do".

I politely asked for a manager, she kept insisting that he wont be able to help. But after being promised call up by manager on three different previous occasions, I told her that I am going to quietly wait here.

The manager told me that same story, saying that shipper authorized a return and everything without accepting that it was all due to the misinformation they told him in the first place.

So them I called ups canada, was told that there was nothing they can do as they package is already on the way back and they shipper probably has to pay the shipping cost again.

This has been an absolute nightmare, cannot believe that ups treats their customers in such manner. I told that last representative that I know they are too big to care bout one customer but I will make sure that in future everything and anything I get shipped from anywhere in the world is not handled by ups, wont be buying from any seller unless they use some other service. And I will make sure to tell everyone about this incident.

UPS lost our package twice !
Then when it was eventually delivered after 2 months..
most items were missing. UPS disrespected our insurance coverage,
and only reimbursed one tenth of the items value.
UPS is disgraceful, and should change management,
or go out of business.

Here is my story,

I ordered a shipment from the states for 3 pair of shoes and unfortunately my shipper decided to use UPS as the shipping company. thats when this terrible ordeal began.
After one delivery attempt i find this in the comment sections of the tracking number.

"DRIVER NEEDS SECURITY ACCESS WHICH MUST BE OBTAINED FROM RESIDENT/CONSIGNEE IN ORDER TO ENTER BUILDING / UNDELIVERABLE INTERNATIONAL SHIPMENT. UPS IS OBTAINING FURTHER INSTRUCTIONS OR APPROVAL FOR RETURN SHIPMENT."

So i called them to arrange a alternate pick up, I was told that they would make a second attempt so I can just wait for that or make arrangement for pick up from a location. I thought ok lets wait for the second delivery attempt, told the agent on the phone my buzzer number for the second delivery attempt and waited for second delivery attempt.

Instead of a second delivery attempt, 3 days later i find this on the tracking number.

"DRIVER NEEDS SECURITY ACCESS WHICH MUST BE OBTAINED FROM RESIDENT/CONSIGNEE IN ORDER TO ENTER BUILDING / RETURNED TO SHIPPER
Alternate Tracking Number
XXXXXXXXXXXXXXXXXXX"

I called them back saying whats going on, heres what a few different people told me
1. "You need to talk to UPS Canada, UPS states have no control over what UPS canada does"
2. "the Shipper has authorized the return of the package so that overrules your request for redelivery, you have to contact your shipper"

Both of them sound insane but the second one made more sense so i decided to contact my shipper.

As per my shipper UPS told him that "I REFUSED TO PAY THE BROKERAGE FEE". THAT IS AN ABSOLUTE LIE, I had the exact amount of brokerage fee sitting on my table ever since the package arrived in Canada.

So my shipper talked to UPS to try to reroute a package and even though all this had happened because of a blatant lie by UPS he was not assured that it would be taken care of.

In the meantime i kept talking to UPS, a day later I was told that there is no record of my conversation of me leaving them my buzzer code or anything. so i hang up and call back. this time the agent was able to pull out all the information, saying "It was entered in the wrong section (or wrong department)" not sure what exactly was said.

Next say this appears on the tracking log.
"RECEIVER STATED THEY DID NOT ORDER AND REFUSED THIS DELIVERY / PACKAGE ABANDONED BY THE SENDER AND THE RECEIVER "

So naturally i called them saying that i want that package its not abandoned. So this time the agent puts a note on the file for pick up and assures me that i can pick it up tomorrow morning from a pick up location.

"A DELIVERY CHANGE REQUEST FOR THIS PACKAGE WILL BE PROCESSED / AS REQUESTED, THE RECEIVER WILL PICKUP AT A UPS FACILITY AT THEIR CONVENIENCE. THIS MUST BE WITHIN 5 BUSINESS DAYS "

That sounded like everything is in order again. But i still asked her 3 times, you sureeeeee i can pick it up tomorrow and i was told yes three times.

Next morning i drove 45 minutes to the location. This guys comes out looked at the infonotice and 10 minutes later announces.

"THE PACKAGE WAS APPROVED TO BE RETURNED TO THE SHIPPER AND WAS SCANNED OUT OF THIS PLACE LAST NIGHT"

Naturally i was mad this time, after being assured last evening that its waiting for me, UPS had the nerve to send it back to the states even when the note was there.

Now this is what he said "I just started my shift and the guy who was doing the shift last night is the one who scanned it out". Once again the blame is being passed around.

So i drive back home and called UPS. I gave her the infonotice number and asked here where the package is, shes like its waiting for you to pick up. I am like you suree, shes like, them i told her i was just there and they said its on the way back. She said that since the return has a new tracking number, their system does not interlink them, which is ridiculous and untrue because the customer service guy showed me both the tracking numbers and they were linked. anyways so the girl on the phone listened to me and said "UPS canada send it back, so i have to talk to them, UPS states cannot control what they do".

I politely asked for a manager, she kept insisting that he wont be able to help. But after being promised call up by manager on three different previous occasions, i told her that i am going to quietly wait here.

The manager told me that same story, saying that shipper authorized a return and everything without accepting that it was all due to the misinformation they told him in the first place.

So them i called UPS canada, was told that there was nothing they can do as they package is already on the way back and they shipper probably has to pay the shipping cost again.

This has been an absolute nightmare, cannot believe that UPS treats their customers in such manner. I told that last representative that I know they are too big to care bout one customer but i will make sure that in future everything and anything i get shipped from anywhere in the world is not handled by UPS, wont be buying from any seller unless they use some other service. And i will make sure to tell everyone about this incident.

In August, we shipped a fine musical instrument (viola) from our business to a couple in Union, Kentucky, via UPS. We insured the instrument for $700. and the shipping charges to 2nd day air the package were $112.03. The viola arrived 6 days later & was damaged to the extent of $647.93. I have called and written UPS too many times to even count. I have pictures of the viola, copies of the letters, notes from the phone calls, etc. as proof. UPS has been giving me the runaround for about 3 months now. Each representative that I have talked to assured me that all shipping charges would be dropped since they did not get the package to my customer in 2 days as promised. I can't seem to get to speak to the same representative twice. The insurance only sent me a check for $158.91. I sent them a bill for the damaged amount ($647.93) as well as shipping to the customer, back to myself & to the customer again after I repair the instrument. UPS has no stable address to contact the same person again, nor no stable phone number to repeatedly call & no stable person to talk to. It's appears their right hand doesn't know what their left hand is doing. I'm getting the runaround. I've used UPS for 30 years with my small business & I won't be using them again, when they obviously abused the package & will not pay what they owe me. And to top it all off, they are billing me for more shipping.

“UPS Shippers Beware”

How many times have you shipped with UPS and billed to a third party’s UPS account number?
Well did you know that if the third party doesn’t pay their bill UPS will charge it to your account?
UPS is opening accounts with no exposure to them because they have a back-up plan for collections, you, the unsuspecting shipper. And that is exactly what happened to Lucky Bucky clothing. We had a customer, Theresa Sanford of Kenterri Stables in Canada who instructed us to bill shipping to her UPS account. When she apparently didn’t pay 5 of her UPS bills, months later we started getting her charges on our account.

Kenterri’s total reversed charges are around $1000 including late fees. We pled our case with UPS Corporate asking that these questionable charges be credited and as a good faith effort Lucky Bucky would utilize UPS as its primary shipper. Dale Thompson, UPS SSR Supervisor of the UPS Mid South District offered to credit half of the Kenterri Stables charges if we would pay the other half of Kenterri Stables charges. Guess UPS only felt 50% responsible?

We declined the offer and said we would take our dispute to UPS CEO, Scott Davis only to have Dale Thompson withdraw his offer. Our request for fairness with the CEO ended up back in Dale Thompson’s office with no additional consideration except with the demand to pay Kenterri Stables' UPS bills by the 23rd of November, 2010 or the Lucky Bucky account will be turned over for collections. Mr. Thompson referred us to the page 158 of the UPS Service Guide which states the responsibility of payment by the shipper if the consignee defaults. This warning is not on the “create a shipment” page when selecting “bill the receiver.”

Lucky Bucky Clothing’s Story

• UPS extended credit to Theresa Sanford, Lucky Bucky did not.
• UPS allowed Lucky Bucky to continue to bill to Theresa Sanford’s account when she was apparently not paying her UPS bills.
• UPS failed to warn Lucky Bucky on their online “Create a Shipment” website page that shippers are liable for 3rd party charges.
• UPS was not very forthright in making a 50% credit offer to Lucky Bucky then withdrawing it when LBC wanted to go up the UPS Corporate Chain of Command for further consideration and the complaint ended up back in Mr. Thompsons’ office again anyway. Lucky Bucky made a good faith effort to use UPS as its primary shipping vendor.

Lucky Bucky Clothing operates under the philosophy of “Treat People as You Would Be Treated.” Every one of our customers is important and we always want them to feel they are respected and treated fairly. The UPS attitude to Lucky Bucky is pay Theresa Sanford’s UPS bills by the 23rd of November, 2010 or be turned over for collections.

Lucky Bucky hopes as a result of this dispute UPS will make their third party billing policy more transparent for Businesses using the UPS shipping website. If we had been informed or warned at the time of creating a shipment online and choosing “bill the receiver, ” we would not have billed to Theresa Sanford’s UPS account. Lucky Bucky didn’t extend her credit to begin with, UPS did.

How many businesses in America can simply bill you if another company defaults on their account?
Good business is when both parties understand the policies and agree to do business in a fair and ethical manner. It is such a shame to see UPS, a business that started off small, grew to be the largest shipping company in America, and then seemingly quit caring about small business.

Let us know how you feel about this unfair business practice and how many of you knew it even existed. Please pass this story on to help others.

Since June, 2010 I have had 4 shipments of medical supplies returned to the sender after 3 delivery attempts. I live in a highrise with a 24 hour front desk, so that just is not possible. Finally, last month I found out that the problem is at the Kentucky distribution center. They print out labels that are then scanned and used to route the packages. Thier computer takes my address from the package and prints out a label for an address that is across town. So the package goes on the wrong truck, to the wrong address, where nobody is ever home to accept the package and then gets returned to the sender. It took me I just don't know how many calls to the sender and then to UPS before they figured out what the problem was. UPS assures me that the sender is addressing the package properly. At least twice now they have promised me that they corrected the problem, and yet it happened again last week. I see a number of similar complaints on this sight, and I am wondering if this is a really widespread problem, and not just a rare occurance.

I am being bullied by UPS.

t started when a UPS driver attacked me at my front door 7 months ago! The police had to get involved it was so bad. Ever since then my packages have either been returned to sender "at customer request", which of course is not true. I, the customer, did not request this. OR the packages have been broken. (Olive oil from 2 different companies had to be returned before it even got to me.)

The best defense is a strong offense in UPS's case so they are lying about me in order to justify their actions. I'm told the original bully driver is "very popular" down at the center. He now has a buddy saying he too had a problem with me. Not true. At all. And I will take a lie detector test to prove it. In fact I insist! They are now telling me that they refuse to deliver to my house! The 2 people I've dealt with (Terry Miller, customer relations manager at corporate in Atlanta, and Mike Beckwith, Hillsboro, Oregon center manager) are rude and nasty and very unprofessional. It's like dealing with a little kid mouthing off to her mommy. It's unbelievable! They're saying I even threatened the driver with a gun! NOT true. I'm a vegetarian, animal rights activist and anti-gun activist. To say I would threaten anyone with gunfire is a joke of epic proportions. I DID say that if he attacked me again I have the right to defend myself. I do. How is that statement threatening anyone with gunfire? The very antagonistic and rude Terry Miller even told me that security said there was a 2nd driver that had a problem with me. Well security just knocked on my door to deliver a pkg and pick up another one and she told me that that's not true. They never said there was a 2nd driver. Terry Miller has been an aggressive nut job from the beginning of this fiasco. Is she too friends with the original driver? This feels like collusion to commit a felony to me. Harassment, denial of paid for delivery, soon denial of medication needed to save my life! I already have one local news crew interested in the story. Do I really have to go that far?

I'm telling you, they are abusing me something fierce. And out of fear for their jobs, they're attacking me and blaming the victim.

I recently had a package shipped to me by my boyfriend from Postnet in Lacey, WA to my aunt's address in College Park, GA. A few days after I had been on the east coast visiting my aunt, UPS showed up with my box. Now I thought folk had to sign for packages but the driver handed my 6lbs box to an 11 year old kid that didn't even LIVE at our address.

The child obtained the box from the driver and the driver immediately drove away. When the child bought the package to me directly, there was a hole the size of a fist in the bottom of the package...

There were 6 loose diapers inside (part of my shipping contents) but my $300 blackberry curve & Motorola charger, my $300 engagement ring (cubic zirconium in a white gold band and setting), photo negatives of my daughter's first 3 days of life that are irreplaceable, paperwork containing medical records & the mother's copy of my daughter's birth certificate, and my house-keys for our home in Lacey were missing.

I immediately contacted UPS to let the know the box had been damaged and, subsequently, all my items within were missing.

They assured me that this matter would be handled and, sure enough, a driver came to re-claim my damaged package.

About 3 days went by before I contacted UPS again to ask about the investigation.

I was told it was still on-going and someone would be contacting me to let me know the results. 2 more days passed and I called UPS again, this time I was told that my package had been insufficiently packaged. I contested this denial of claim.

I once again called UPS and was told my claim could not be discussed with me as I was not the original shipper - that all further contact about my missing/damaged/lost or stolen items would have to be handled by UPS and told to Postnet and then told to me by postnet.

Postnet called me within a day to let me know my claim had been denied again due to "insufficient packaging."

I called UPS again to re-contest the denial of my claim.

A lady from UPS calls me a cpl days later to tell me that my claim had been denied, that I could not contest my claim after two denials and that UPS could no longer discuss the details of my claim with me but only with the original shipper: Postnet.

Over the next month, I had even called and had both postnet and UPS on a three-way call to discuss compensation of my missing items.

I was assured that they would be issuing me a check from the UPS supervisor as soon as a UPS representative contacted Postnet within the next 3 business days with information about my refund and claim.

2 weeks went by in which a few more calls were made from me to UPS and from me to Postnet about my claim... Postnet called me back a couple times to let me know no one from UPS had contacted them about my claim.

Call 13 to UPS, I was absolutely irritated and was assured that a representative would contact Postnet by the end of the day.

Call 14, which happened today, I was livid! I was told that there was no UPS headquarter number or corporate number I could contact. Nor could I directly contact UPS's damaged package investigative section. I have been assured again today that someone from UPS will contact me TODAY and Postnet TODAY about my claim.

If this does not happen, I am going to open a class action lawsuit against UPS.

I could understand the "insufficient or improper packaging" as being a denial of my claim IF there had been any disclosure BEFORE the time of payment, shipping, transport and receiving of my package by UPS, a banner, on my receipt or a disclosure list had been previously attributed to me but that is not the case.

I'm supposed to magically know what UPS requires for shipping a package my boyfriend PAID to ship, and was shipped to me?

This is completely unacceptable and I urge anyone who's having the same issue with merchandise that was not received through shipping with UPS to join my class action law-suit.

Contact me at [protected]@yahoo.com and join in the fight to make UPS pay for employing liars and thieves and taking our money and then "losing" our items and telling us that it is our faults and not their own!

I have lived in this house for 7 months now, it's a rental that is situated just outside of city limits. I'm not sure if this it UPS's "issue" of why they won't deliver packages to this address, even though I have a normal address and not a rural one. As soon as I moved in here I had ordered a new modem for my internet service which was sent via UPS. I waited and waited and waited some more before finally contacting the company who was supposed to send my modem. They had told me it shipped right away, 2 day service and I had been waiting for over 2 weeks for it to deliver. They could not tell me why it didn't deliver but after much searching on their part, they discovered my modem was sitting at the UPS "hub" located in Springdale waiting for ME to pick it up. UPS had notes on my shipment stating that I had declared that I would be picking it up. NO, I had stated that to anyone, and WHO would I have said that to? I never told AT&T that I'd rather pick it up, I never told UPS that I would rather pick up my packages at their very inconvieniently located hub in another town. There was never a notice from UPS, a call from UPS, nothing from UPS to let me know that my package had been hanging out at their hub for over 2 weeks just waiting for ME to pick it up.
I asked them to re-deliver the package, they stated they would the next day, next day goes by, still no UPS. Mind you, I am a stay at home Mom, so there is no way that they showed up to my house and they "missed me". I was here, they never showed up. I called the hub again and they said that it did go out for delivery, but it came back to the hub for me to pick it up, per MY INSTRUCTIONS. NO, those were NOT my instructions. All I wanted was my package to be delivered and they, UPS the delivery service, would not deliver to my house, no reason why other than they had "instructions that I would pick it up". No matter how many times I stated the fact that I had never, ever said that and again, to whom would I say that? I had to find the hub and pick up my package, now 3 weeks overdue. And I later discovered that AT&T had charged me $24 for overnight delivery! At least AT&T were understanding enough of this ridiculous delivery situation with UPS that they did remove the fees. UPS offered me no answers while I was picking up my own package and asked why it wouldn't deliver to my address. NO reply from the lady behind the counter. She just kind of shrugged me off, in that "I just work here" attitude.
Now I placed an order with Amazon.com and they use UPS in some cases. I've been waiting for delivery of a few packages and finally tracked the orders. They are once again sitting at the UPS hub, waiting for ME to pick them up after stating they had gone "out for delivery" last week. Here we go again...
I will NEVER use the UPS service if I can avoid it. I wish Amazon would offer a choice of shipping services.

On Sunday Sept 26, my son was rushed to the hospital for a complication with his type 1 diabetes. When it was realized that it could possibly be due to a malfunction of his testing meter the manufactures sent a replacement out immediately. In the proccess they accidently sent it to my old address (which is only a mile or so away). The UPS driver allowed the owner of the home to sign for the package even though itwas addressed to my son. Once this error was found UPS took no responsibility. The medical company sent a new meter through UPS and paid to have it delivered the next day (today Oct 2, 2010). I tracked the package on the UPS site and it said that it was loaded on the truck at 3 am and would be delivered to my house between 9am and 7pm. I was not happy because it was supposed to be delivered in the morning and we had to cancel a trip to visit relatives in upstate NY. At 6:30pm the medical device was still not here so I called UPS. They told me that on Sat the drivers only work a 1/2 day and that the package would be delivered on Monday and that there was nothing that they could do. I was beyond angry becuase this is not the first time that this has happened. Less than a year ago we were waiting on a delivery of his insulin that was supposed to be here on a specific day. When we called they told us that the driver had left early and we would just have to wait. It took me threatening to call the police, a lawyer and the BBB before they were able to reach someone (who they had sworn they could not reach). The driver who was still on the route actually delivered it that night (so much for going home early!) Once again I am talking to a call center supervisor who is telling me that there is no one at the center and that there was nothing that she could do. I tried to explain the situation and she again said that she could not reach anyone and that there was nothing to do but wait. I said I would call the police, she told me to go ahead but there was nothing that they could do since no one was at the center. It wasn''t until I told her that it would be her company that I came after if my son was hospitalized again and that I would make sure that they were held accountable that she finally said that she could make a few more calls. She said that she would call me back in 1/2 an hour. It has now been 45 min and I still have not heard anything. I already reported them to the BBB as did the shipper. My next step it to contact the authorities, a lawyer and the local diabetic association who advocate for patients getting the care that they need. If anyone has any other suggestions I would welcome any ideas. This company is a liability and should not be trusted with anything that you need or value.

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I grow weary of everybody at UPS saying “Well, I don’t know why they told you to call me. The right number for you to call is… and around and around it goes.”

I paid extra for an overnight letter to be delivered before noon in Montreal. UPS claims that Canada Customs took under 24 hours considering whether to accept my single page document. (Maybe true, maybe not)

Regardless, they had it for long enough to get it delivered by noon of the second day, which they failed to do. The driver was either lazy or incompetent and somebody had to come back a second time, in the evening, to make the delivery.

So, I contacted my local UPS store [protected] and they explained to me that because Customs caused a delay, my claim is denied. UPS gets a free pass. I was told that UPS in Montreal may wait “a week and a half” before being bothered to deliver my overnight-before-noon package and they still don’t have to issue a refund.

This didn’t sound right, so I called UPS central. [protected] They told me they could do nothing, it was up to the local store to use established procedures and to deliver my refund. I was provided a third number to call, where I could register a complaint.

The operator at this third number - [protected] - told me the store could not possibly issue a refund without approval from UPS and so I needed to phone [protected] which turns out to be the second number that I called.

They have exhausted me by passing the blame around amongst themselves. I give up and I will avoid using UPS again, ever.

I took time off work today to wait for a parcel I had ordered last week and I was tracking it online to make sure it would actually arrive. The status was set to "Out for Delivery" this morning so things were looking good. As it neared 5pm, after a day of waiting at home for it to arrive, I called them as the status had changed and it was now "In Transit" despite no communication, a knock on the door or a redelivery slip. There was a note saying there had been an "Exception" next to the tracking number. I spoke to a person in customer services who passed my details onto the depot where my parcel was dispatched from this morning. They promptly phoned me and then very abruptly told me that they couldn't deliver my parcel to my house as it was a Jewish holiday and quickly hung up with no apology. After thinking it through I decided to phone the main customer service department back and make a complaint. They were very understanding and got the supervisor of the depot to phone me to see what they could do... It transpires nothing! The supervisor was as abrupt and unapologetic as her colleague ( I can now understand why the people under her also have bad customer service skills). This is in no way an argument against religious holidays, but for an international company as big as UPS not being able to deliver for another 4 days to my address is outrageous.

I saw a UPS truck today on a short trip to the Post Office about 5 blocks away so I am still in wonder as to why they couldn't deliver to my address. I live two blocks away form a Jewish community but that still doesn't excuse the fact that they are completely unable to deliver a parcel for four more days!

Guess I will have to wait and write a letter to the head office...

I live in Forest Hills NY, and I've received packages from UPS before. They normally leave a notice if they've attempted to deliver a package and allow you to change delivery options, pick up etc. However, after waiting past the expected delivery date, I logged into on-line tracking to see what was wrong and was surprised to see that two deliveries had supposedly been attempted already, and the third was scheduled for the following Monday.

I was at home all day Monday and nothing arrived, there was no notice left or any sign that someone from UPS had come. Nonetheless, the tracking listed a 3rd delivery attempted and said that the package was being returned to sender.

I tried e-mailing customer service, but all I got was a phone call from the local UPS office claiming that they attempted three deliveries (which I know is not true) and that I would have to contact the sender to re-send the package. Obviously, I will ask them not to send through UPS again.

On wednesday Aug. 5th, 2010, I saw a UPS truck pull up to my condo so I buzzed the driver into our common hallway. The driver said he had a package

to be delivered to a man who did not live in any of our condo units. I told the driver that there was no one here by that name and went back into my house. A few minutes later I left to run an errand and was shocked to discover that the driver just left the package on the stairs even though he was told there wasn't anyone who lived here by that name.

Folks, UPS is the most expensive shipper in the United States and you're throwing your money away shipping with them because the good old

U.S. Post Office ships much more reliably, with less damage to packages that UPS. they don't call the United Package Smashers for no reason.