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Truworths / fitting rooms

1 South Africa

As an a loyal truworths customer, I was appauled by the service and treatment that I received at Truworths megacity, on the 29 December 2017. I entered the store @ 16H53 before the store doors were drawn closed. It is my assumption, that prior to the closure of the store doors, the store is still open to patrons. To my dismay and horror, when I tried to fit my selection of clothing, I was told that the fitting rooms were closed. The staff members indicated that the solution available was to purchase my selection of clothing with an option of returning/ exchanging if I am not satisfied with the fit of the clothing at home. I fail to understand why I should waste my fuel and drive back to the store for an exchange or return whilst fitting rooms were available at my disposal? Since when did Truworths institute the closure of fitting rooms whilst customers are still in the store?

Dec 29, 2017

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