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Truworths
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www.truworths.co.za
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1.2 656 Reviews

Truworths Complaints Summary

42 Resolved
614 Unresolved
Our verdict: If considering services from Truworths with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Truworths reviews & complaints 656

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Newest Truworths reviews & complaints

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2:23 am EST
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Truworths returns / exchange policy

Dear Sirs,

Yesterday, 11th Feb 2018 I returned a purchase made by my wife on the 6th of Feb, to your Walmer Park branch.
Initially I asked for a refund on the return but as no cash had been taken they were in no position to refund me.
I then exchanged the goods for a smaller size.
At this point I was made aware that there would be an additional price to pay.
Apparently there was another promotion running that had since expired and I was to pay the full sales price. An additional R60.
Now I understand the issue of compounded promotions but I do not understand why I should have to pay in additional monies when it was just a size exchange.
Please supply an explination.

Regards

Andrew Lofthouse

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11:39 am EST
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Truworths mbc and account payment request

I am so disappointed on the manner that truworths followed in requesting that I keep my account updated. For the first time last year I went through hardships and I have been a loyal customer throughout the years. I make payments as agreed but I keep getting smses harassing me about non-payment and when I call I just get an apology but same mistakes. After settling my account I am out. Very disappointed with this value proposition

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8:12 am EST
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Truworths product and service

I bought a damage dress unaware of the damages, and when I tried returning the dress after a week of purchase; with all price tags and information still attached to the dress, Gezina galaries Truworth store refuse to take it back because, unfortunately I lost the purchase receipt.

I paid using cash card and hence I printed my bank statement as proof of purchase, but the store still refuse to exchange or refund me for the dress.

I feel betrayed by the store because they told me the dress was returned as a damage by another customer, yet they still displayed.

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6:59 am EST
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Truworths supervisor in store

25 min ago in Truworths Bronkhorstspruit a lady by the name of Milly (pregnant ) was super rude. I entered the fitting room and kept some items outside. When I was done fitting and came out of the fitting room, she had removed my items and put them away. The lady with initials (L.Khumalo ) who works as security had assisted me when I going into the fitting room asked the whereabouts of the clothes and she answered, "I REMOVED THEM, WE ARE TIRED WE WANT TO KNOCK OF !& I REMOVED THEM !I DON'T KNOW WHO THEY BELONG TOO!, in a very rude manner.

I am very disappointed for Truworths staff to have behaved that way. I had to start my shopping all over again. No apologies received from the s0.

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4:34 am EST
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Truworths bad service

Good Day,

Just came back from the truworths store at Rosebank and I am very angry with the service I received. I asked the floor lady working at the shoe's department to assist me by checking my size. she did that and told me that it's out of stock so I went back to look for a different shoe and she purposely left me there to talk to her friend and she made sure to turn her back so that I dont call her. Another employee passed by and just gazzed at me. how dare your staff treat me like me like that? That's very unproffesional, I work with customers as well and I dont conduct myself like that.

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4:11 am EST

Truworths discount voucher not honoured

Good day,
I received a R100 voucher from truworths which expired on 7 January 2018. So on 7 December, I bought an item for the sole purpose of utilising the discount voucher. On 10 January, I went back to exchange the item for a different size. Imagine my shock when I was told that I had to pay full price for the item because the voucher had expired!
Needless to say, I didn't make the purchase.
A very bad experience!

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2:02 am EST
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Truworths faulty/ damaged products

On the [protected] Bought a cellphone (Nokia3) at Troworths The Glen Mall. We opened it at the store and it looked fine. Took the phone home, didnt use it immediately because it wanted a Nano simcard then decided to just use the 1 it came with. I invited my whatsapp contacts, then 1 decided to whatsapp call and that was on the 16/12/2017 Saturday. The speaker was not working had to put them on load speaker. Took the phone back on the [protected]. they said I am day late they need to take it for repairs. I hadnt even started paying for the phone which means I will now be paying for a second hand not a brand new phone. I only had the phone for 7 days but it already went for repairs. I want a new phone as that one was given to me damaged. Please Help me get a new phone or refund because I fear the damages it will come back with because it was not working from the first place

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3:40 am EST

Truworths service

Good day,

1. I called Truworths Groblersdal Mall today around 11:10 to 11:20. The lady whom I was just speaking to me just decided to hang up on me in the middle of my enquiry.
2. I had bought things on 24/11/2017 & had been to the store on two occasions to exchange with no luck as there were no sizes. On my second attempt, that is on 15 December 2017, when I couldn't get the sizes I was offered a refund.
Unfortunately the system at the store was reported to be slow as they wanted to refund me utilising the bank debit card that I used to purchase.
I could not wait longer.
Im currently sitting with two items which. I do not need as im told about the 30 days policy despite my efforts of going to the store with no luck.

Please assist.
Regards,
Marote M. M

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2:27 pm EST

Truworths fitting rooms

As an a loyal truworths customer, I was appauled by the service and treatment that I received at Truworths megacity, on the 29 December 2017. I entered the store @ 16H53 before the store doors were drawn closed. It is my assumption, that prior to the closure of the store doors, the store is still open to patrons. To my dismay and horror, when I tried to fit my selection of clothing, I was told that the fitting rooms were closed. The staff members indicated that the solution available was to purchase my selection of clothing with an option of returning/ exchanging if I am not satisfied with the fit of the clothing at home. I fail to understand why I should waste my fuel and drive back to the store for an exchange or return whilst fitting rooms were available at my disposal? Since when did Truworths institute the closure of fitting rooms whilst customers are still in the store?

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5:20 am EST
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Truworths shoe price on display

Good day. I went to Uzzi Sho at Key West Mall to purchase shoes which where on the floor and had a price tag of R140 but when I went to the till to make the payment I was told by the store consultant that the special only start on the 26th which I failed to understand why would they even be on display with that price tag. The store was just promoting false advertisement which is against the consumer protection act.

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11:28 am EST

Truworths call centre agents

Hi my ID number is [protected] name is Myandhren Raju.
I'm totally disgusted by the calls and attitude I'm receiving from truworth. I've been a loyal customer and I've missed one payment for R250 due to my job travels. Today is the 30 November and the people are calling, harassing me the entire week for payment. This is pathetic service that I intend on taking up to the ambudsman. This is really sad that for just 1 missed payment of R250 I'm getting harassed and getting so many calls.

I am very upset with this service. I will go to the ambudsman and social media so everyone knows what kind of company truworth is and how you treat your customers.

Disgusted angry customer!

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6:19 am EST
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Truworths ladies top

Refund Request:
2107/11/30 Sandton City 13:27:33
Query No: [protected]
SKU [protected] is faulty. Why do I have to wait for this top to be send away to validated the issue? Why am I to carry the cost of your faulty item? You should have refunded me and then sorted out the problem yourselves. Since when is getting credited for a faulty item the customers problem?
Unacceptable.

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7:35 am EST

Truworths Client service

Standing more the 15 minutes in payment line. The air conditioner is not working and the frontline supervisor act like we are getting the clothing for free. Only 2 front desk staff on duty and when the other supervisor requested another cashier to come and assistant. She came and close it immediately as the door is more important. When customers start to complaint, she just said "I am well aware of the lenght of the line, amount of front line staff and air conditioner. I then just put everything down and left the store. I am soooooo sorry for making a the 2vpayments at that store prior to shopping.

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1:58 am EST
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Truworths online order

I did an online order on 14/11/2017. Yesterday I phoned the Fashion hotline twice to find out what happened to the order. Apparantely it was booked out on 15/11/2017? Really and still no delivery? I phoned again this morning and still no response or parcel not even a trace on Truworths side that I am complaining since yesterday morning.
Please can this be delivered today - 21/11/2017

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11:16 pm EST
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Truworths disgusted with the quality of truworths

I am a loyal client from truworths for years.. I have never ever been this embarrassed ever. I bought a dress worth r625.00 for my staff party. The zip came off twice! At the function.. I was left standing in a bra and panty.. I was left half naked while my colleagues had to take there shirts off to cover me.. I will never leave it here.. I have never exposed my body, and it happen between almost 1000 people

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10:34 pm EST
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Truworths my id was used for an account opening

Good day

Please note that there is a person activated my Truthworths account, I have never been in Truworths and I do not have an account with Truworths.
My probroblem is when I phoned regarding phurchased that was done on my name, I was told to bring Affidavit from Polistation with my ID book. How is that going to help me if my account was open without me being there, I believe that before an account opened, ID need to be verify for security Check, so if this was never done from the first place how am I going to get any assisitennt from Truworths.

My phone number [protected] and my ID [protected]

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Update by Zwinazwo
Nov 18, 2017 10:55 pm EST

Good day

An account was opened at Truworths on my name and the person is busy using that card.
I phoned Truworths to enquirer and I was told to bring an affidavit from polistation with my ID. I wonder how is that going to help me if an account was opened with my original ID, i believe that Truworths should have done security checks before an Account opening .

Right now I must do up and down to stop this faudlent account is time consuming, Truworths people are very ignorant and I must suffer . CAn someone from Truworths do something about this, I phoned to stop the fraudulent account that was opened but it can only stopped after I have submitted affidavit and ID and in the mean time the person is busy transaction, who is going to pay for that money used on that account ? .
Is this your way of ding business activating customers account and make it difficult for them when they trying to stop fraud ?

This is really bad service, Truworths is now starting to operate like any other fake shops here In SA.

Can you please investigate the matter and close this account, you can not tell me that your are waiting for my ID and affidavit where when the account opened non of that never requested.

Regards
Rofhiwa

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3:51 am EST
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Truworths uzzi mens formal shoe

Good Day,

I have been a big fan of Uzzi gear for years, I recently purchased a Formal Shoe 02/08/2017 for R550.00 and find it unacceptable for the Uzzi badges to be coming of already.

I have 2 other pairs of Uzzi footwear which respectively are 4 5 years old, both still look new.

I will be taking the shoe back to Truworths Wonderpark Mall in Pretoria North this afternoon and would like for the shoe to be replaced as this is clearly a manufacturing defect.

thanking you in advance.

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1:33 am EST

Truworths bad service given by truworths

On the 2nd November 2017 at 11H28 I went to Truworths Alberton City to order a jacket to be delivered at Protea Gardens Mall in 5 working days under ref no [protected].
The Jackets was showing in different stores that's why they placed an order for me. On the 9th I went to Protea Gardens to fetch the jacket to my surprise the jacket was not there and the lady called the manager and they called the head office to find out why it was not delivered, the was no sufficient explanation to the staff member of Protea Gardens.
When I spoke to Head office on Monday [protected] they told me I had over R500 in my account though the Jacket was R650, Truworths was suppose to call me when they receive an order to tell me so that I could have paid the balance to receive the jacket.
Truworths has failed me as I still need the jacket and I have utilised the funds I had in my account and I will pay as soon as the jacket is delivered to the arranged store and with no charge of R40.00 as wasted my time and petrol to fetch the item which was not there. This matter will go to OMBUDSMAN if not sorted.

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1:10 am EST
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Truworths delivery service

Hello
Please advise why letter with vouchers dated 24/09/2017 was received on 13/11/2017? These vouchers expired on 07/11/2017? Please identify if the delay was Truworths delivery or Postmaster services. These vouchers are useless to committed account holders. Disappointed.
We hopeful to use (expired) vouchers with prior notification to store visit Pavillion Durban.
L. Govender Acct [protected] Ref K34 Voucher 115428
S. Govender Acct [protected] Ref K23 Voucher 115397

Thank You
Mr Mrs
[protected]
[protected]@gmail.com

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1:00 am EST

Truworths bad service/refused to get a refund

Hi, On the 13th November 2017 around about 13:40 at Trueworths Gardens I went to exchange a jean I bought for a friend for a gift it was on sale at the time, came to the till and was assisted by a lady... not sure what her name was I asked if I can please get a refund for this unwanted gift I bought, she checked the jean and said the tags are not attached and there for not able to exchange it, as I explained it was a gift for a friend and I took off the tags... she then said there's no way they will accept the jean... and please beware I went to another Truworths in Somerset West they were going to take it back with tags not attached... but they didn't have any cash as it was still early morning so I decided to change it at Garden's branch as its closer to my work the next day, I told her that and asked does each branch policy differ and she said no... and then she called her supervisor who was on duty at the time (Althea her name was I think), I explained the same thing to her and was told they also dont have any cash I should come after 17:00 which I agree as im 5min away from the store, and please be aware the attitude they had was so upsetting, I then came to the store 17:30 to exchange it then being addressed by the supervisor saying she wont be able to exchange due to the one lady saw the rolled turnips have dust on it... now please know this was a sale item... when I bought the jean I never check the turnips or nor did the sales lady... so how on earth? then the supervisor went on saying normal people buy gift cards and not clothing items as a gift with such a rude attitude with a smirk on her face? really now? I was becoming very offensive and upset and I told her well I am the person who buys clothing as gifts and there's nothing wrong with that... how dare she even tell me something like that... now I was at a point where I knew she is being rude and disrespectful, I told her this is ridiculous as this is a sales items how many people fit the jean on and it could be easily caught with dust? the jean was brand new not a single dirt mark nothing she could complain about, at one point she said this jean seems it was worn... so I just looked at her and said you know what I will call head office and thats why im here writing this message, I feel that no matter where you are and what the situation is these sales ladies should always be polite and helpful I mean. I paid cash for a item that was unwanted and to be assisted by these 2 rude ladies says a lot about your company, no help and not even trying to assist me in this situation, shopping should be easy but also when exchanging things why should one feel as if you a theft and being asked 110 questions to why you refunding because in my case this was exactly it, was asked 110 questions and being treated as if i'm lying... but I do have applause Somerset west Trustworths when back to them the same day just before 19:00 they assisted me with no problem took the jean found no problem with it... now that is real customer service... what a excellent branch! but please deal with Trueworths Gardens as I feel this is needed as I customer.

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Truworths In-depth Review

Website Design and User Experience: The Truworths website has a sleek and modern design that is visually appealing and easy to navigate. The user experience is seamless, with clear menus and intuitive search functions, making it effortless to find what you're looking for.

Product Range and Variety: Truworths offers a wide range of products, catering to various styles and preferences. Whether you're looking for trendy clothing, accessories, or footwear, you'll find a diverse selection to choose from.

Pricing and Value for Money: Truworths provides competitive pricing for their products, offering good value for money. They frequently have sales and promotions, allowing customers to get quality items at affordable prices.

Customer Service and Support: Truworths excels in customer service, providing prompt and helpful assistance. Their knowledgeable and friendly staff are always ready to address any queries or concerns, ensuring a positive shopping experience.

Shipping and Delivery: Truworths offers reliable shipping and delivery services. Orders are processed efficiently, and customers can expect their purchases to arrive within the specified timeframe.

Return and Exchange Policy: Truworths has a flexible return and exchange policy, allowing customers to easily return or exchange items that don't meet their expectations. This policy ensures customer satisfaction and peace of mind.

Quality of Products: Truworths is committed to providing high-quality products. Their items are well-made, durable, and designed to withstand regular use, ensuring long-lasting satisfaction for customers.

Overall Shopping Experience: Shopping at Truworths is a delightful experience from start to finish. The user-friendly website, excellent customer service, and quality products combine to create a seamless and enjoyable shopping journey.

Loyalty Program and Rewards: Truworths offers a rewarding loyalty program for their customers. By joining, shoppers can earn points with every purchase, which can be redeemed for exclusive discounts and special offers.

Social Responsibility and Sustainability Efforts: Truworths is dedicated to social responsibility and sustainability. They actively support ethical practices and environmentally friendly initiatives, making them a responsible choice for conscious consumers.

Online Security and Privacy Measures: Truworths prioritizes online security and privacy. They employ robust security measures to protect customer information, ensuring a safe and secure shopping experience.

Customer Reviews and Ratings: Truworths consistently receives positive customer reviews and ratings. Their commitment to quality, excellent customer service, and value for money has earned them a loyal customer base.

Accessibility and Mobile-Friendliness: Truworths' website is accessible and mobile-friendly. It is optimized for various devices, allowing customers to conveniently browse and shop from their smartphones or tablets.

Promotions and Discounts: Truworths frequently offers promotions and discounts, providing customers with opportunities to save money on their purchases. These promotions make shopping at Truworths even more enticing.

Company Reputation and History: Truworths has a strong reputation and a rich history in the retail industry. With years of experience, they have established themselves as a trusted and reliable brand, known for their quality products and exceptional service.

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Contact Truworths customer service

Phone numbers

+27 872 859 401 +27 214 602 300 More phone numbers

Website

www.truworths.co.za

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