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[Resolved] Travelgenio / forget to inform the passenger that it is without luggage

Spain Review updated:
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Hi,
I booked a ticket trough Travelgenio.in the airport at the check in they said "you are not allowed luggage" you have to pay 60 € each way. I was in a shock. I never got the opputunity to choose if I wanted luggage or not when I booked the ticket. When I called them to complain they said "yes madame, you get the information when you have booked"??? Seriously after paying 10 E for using credit card too!!!
The ticket was booked for a trip 30.09.2017 -06.10.2017 in Europe.
I of course want a refund of my 120 € spend on extra payment for luggage. I do understand there is trips without luggage, but here I never got the choice which is the main issue here.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • TravelGenio Customer Care's Response, Oct 15, 2017

    Hi Aracco, of course we can help you with the luggage information. Please send us a mail to customer.[protected]@travelgenio.com with your booking code and we will tell you the allowed baggage for your ticket rate. Regards

Ar
Oct 15, 2017
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Comments

  • Tr
      Jun 18, 2018

    Flight were canceled. TRAVELGENIO warn you 2 days later by mail !
    ... with no further excuses, compensation, or any proposal.
    Go to the company site itself... Let's say: Get lost !

    One phone number, in Spain !!!

    Good luck ! For me this is the first and last time.
    Thierry

    0 Votes

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