[Resolved] Travelgenionot finished reservation 8906511

J Review updated:

Dear Madam/Sirs,

on 28.10.2017 I was trying to reserve 4 tickets from Las Palmas to Sal, but payment didn't go through because of rejection on my credit card. But you did charge me a sum of 18, 91€ for, to me unknown reason. Please send me explanation (and Invoice for this amount) and return the improperly invoiced amount. After that, i will try to reserve another 4 tickets.
Thank you.
Best regards.

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

  • TravelGenio Customer Care's Response · Nov 03, 2017

    Hi Jan. You will receive a reply by email within the next few hours. Thank you for your collaboration.

  • jhnim610's Response · Jan 02, 2018

    i wrote my name incorrectly and i want to request a refund with my plus insurance so i can book again


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  • Z
      Aug 15, 2018
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  • V
      Aug 20, 2018
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    Booking code Galileo: MWT14Y

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  • M
      Aug 31, 2018

    @Visakh Viswesaran They stole your money. That's all there is to it. They are scum of the earth. Call your bank and lodge a transaction dispute because you will never see your money again if you don't. Sorry to put it in such blunt and harsh terms but that is what we are dealing with here. I hope you get it fixed.

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      Aug 29, 2018
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  • J
      Sep 01, 2018
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  • R
      Sep 19, 2018
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      Oct 23, 2018
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  • G
      Nov 05, 2018
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    0 Votes
  • S
      Nov 12, 2018
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    Please look the attached photo for more description.

    0 Votes

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