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Toys r us / horrible customer service

1 The Woodlands, TX, United States Review updated:
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We bought a kids car costing $299.00. We also paid $39.99 for a year services. We had an issue with the car about 4 months ago. Toys R Us asked us to take the car to a 3rd party service provider. Though this provider was about 60 miles from our location, we went and dropped it.

The service location called after few weeks saying that they couldn't repair it and it should be fixed only by the manufacturer. They asked us to take the car back with out any resolution.

After a lot of phone calls and instore meetings with Toys r Us, they finally gave us another number (manufacturer), who is supposed to service the car. This company doesn't have a service center in Hoston and has no partners who can fix the car.

Now we are in a situation where no one has the capabilities to fix the car and no one is willing to give the refund. When ever we call Toys R Us or the manufacturer, their constant answer is to blame the other party and not help in resolve the issue.

We told Toys R Us that it is their responsibility to fix it as we bought the car & the extended warranty from them. They seem to think that it is not their responsibility to fix but only to sell the extended warranty. The customer service representative and her manager are rude and completely unwilling to help us. I learnt my lesson never to buy anything from them again.

If you think Toys R Us service is better than Walmart or Target, think again... At least Walmart and Target are much cheaper!

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  • Ja
      30th of Aug, 2009
    0 Votes

    Its is the toys r us STORES job to sell the extended warranty. The company whose job it is to replace your toy can be located on the blue pamphlet they gave you. You call them with your problem, if its within the warranty they send you a card with the amount of the purchase on it, you return to Toys r us and either buy anouther one or the exact same one, np. I dont know who you are calling, but it really is as simple as that.

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