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Toys "R" Us
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Toys "R" Us
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196 complaints
60 resolved 136 unresolved
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H
4:07 pm
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Employees of the babies r us store in paramus nj are so mean, nasty and not helpful. They are always the same. Unfortunately it is the closest one to my house. Especially the ones at the baby registry are unbelievably rude, Andrea I think the name was. She is always rude. She doesn't have any idea that she deals with pregnant women and babies. She doesn't...

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M
2:13 pm
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This review was chosen algorithmically as the most valued customer feedback.

I visited 3150 Argentia Rd Mississauga Canada branch 3575 today afternoon and purchased r $123.07. one of the items was not updated in your system and cashier over charged. I asked her and she told me to go to customer service to correct it. I went to CS counters and there was Mr. Brandon Asst. Br. MANAGER AND HE right away told me to counter 1. I told him...

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11:42 am
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This review was chosen algorithmically as the most valued customer feedback.

I placed an order on Dec 5 2017 order #6899635916. i received 2 out of the 3 items. The item# Item: 24879062 Description: Thomas & Friends Wooden Railway Trevor Engine Quantity: 1 @ $10.99 Status: Shipped via: US Postal Service Ground Tracking Number: 9405511898666864172066 I have called incompetent customer service 3 times. Was told twice they would ship...

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N
3:03 pm

Toys "R" Us - refund

Hello my name is Nancy Granados, I went online to purchased 2 items online back on Nov. 18 to pick up at the store changed my mind so I decided to place the order online blank Friday. 2 item that cost 5.99 each not to much. When looking at my acct I found 4 pending transaction. Some for 12.91 others for 6.47. Waited some ended up getting returned back to my acct. moving forward now 12/28/17. Total transactions 7 and different amounts and some reversed Called in explain that I have 2 transactions that have not been revered. Called in over and over again agent hanging up on me sups also telling me I have to keep waiting another 10 days, 48 hours. Toys r us didn't have an issue removing the money from my acct. now I can't get it back over a month waiting and nothing. Worse company to do business with I will never order items from them. Again still waiting for my money

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T
6:37 pm

Toys "R" Us - service

Shopped at toys r us for many, many years when my children were small. Returned to toys r us on College road and hwy 200 for the firs time in ten years and I was sorely disappointed. I walked around the store for at least 10 minutes and could not find a salesperson to help me. Went over to one of the check outs and asked a woman with long dark hair if she could help me and her reply was find someone on the floor, I'm busy right now. She then turned her back and walked away. This store is not what it was years ago. Very, very disappointed in your store.

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8:26 pm
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

My aunt Vi, mother Angie and myself walked into Babies R Us in Eatontown NJ to purchase a crib for my newborn on October 25th (at the time my newborn was just 2 months). The sales associate helped me place my order and said it would arrive in TWO WEEKS. It is now 2 months later and I have yet to receive my crib. I called multiple times and they assured me...

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12:24 pm
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This review was chosen algorithmically as the most valued customer feedback.

I made a purchase with babiesrus on December 5th in the amount of $51.46. They shipped the order in two boxes and debit my account again for $43.25 and then $8.21. The transactions have posted to my account and yet they still have an additional hold for $51.46 on my account. They will not release the hold until December 19, though they have already been paid in the 2 separate charges.

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V
5:32 pm

Toys "R" Us - fisher price laugh & learn smart stages tablet

On Nov. 22nd 2017 I ordered from ToysRUs.com online store two items for a birthday gift for Dec. 9th, 2017; a Fisher Price Laugh & Learn Tablet-gray, and a VTech Smart Shots Sports Center. I received the VTech toy, but not the 2nd item. Instead they sent a Moana Adventure outfit? After contacting them, being told they would send correct item, I still have not received it. I'm taking it to the store for exchanging. What [censor]!

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K
4:40 am

Toys "R" Us - Think twice

Don't do business with them unless you want a lot of headaches.
The item I bought arrived damaged and of course, I wanted to replace it.
I wrote several emails to their customer service, but none of them were answered. Then I tried to call. Same result.
It's such a huge company, what's going on with them and why do their treat customers that way? I am sure they got all of my emails, so that's why I don't understand what's so unusual they think I want?

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7:27 pm
Verified customer This complaint was posted by a verified customer. Learn more

Toys "R" Us - toys placed last september 20 and december 1

I tried to place an order of toys for my sons birthday last September. I always checked almost everyday every minute every hour if they send an email confirmation of the shipping but nothing and keep going to my accounts and put the order number and says shipping to my address. So last December I tried to place an order again it's a toys vt hinday truck for my sons Christmas gift and decided to call customer service about the September order and December 1 when the first agent said my September 2 order got cancelled for no reason. So I let her check about my December she said still processing. What's worst was that the first agent I talked to seems not interested talking and she seems like I woke her up and just woke up. That's crazy very disappointing! I called again and every time I call always have to wait 45-1 hour to speak to an agent and the second one told me that my September 20 order was so confusing why it got cancelled lol. Toysrus really? Are you for real.! Not tell me about my second order for my sons Xmas gift if you are going to send it or just never bother telling or sending a cancellation email again. Very disappointed of toysrus

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J
12:26 am
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This review was chosen algorithmically as the most valued customer feedback.

Was very rude when me and my son on Dec 1st was trying to purchase a fingerling monkey they would not let my son get one they were saying no he couldn't he don't have his own money to pay for it when he absolutely did there is no signs saying a little boy could not purchase one or anything in a store like that was just so disrespect to me and my family I...

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9:52 am
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I went yesterday nov 28 to pick up and order I placed at the nanuet ny 10954 store and the whole thing was terrible. Ended up waiting over 45 minutes. Had to go inside twice and even then no one had any idea of how the pick up service should work or where my package was. I called this morning to complain and the customer service lady told me "oh that'...

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P
7:24 am

Toys "R" Us - double charge, then overcharged

When I made a online purchase with a debit card there was a good put on my account for the total amount then toys us started charging me again as the orders shipped. So after 5 days the hold was finally removed and I was over charged over 100 dollars. This is not what you want to deal with during the holiday season. They ruined Black Friday due to them holding funds then charging me for each item again.

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10:16 am
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I tried placing an order for the Hot wheels Super Ultimate Garage playset on 11/20/2017. On the Toysrus website this item was $149.99. There was also a 15% off entire order promo & a 25% off of hot eheels playsets, along with a few other toy items. Whenever I tried to order, I was knocked back to the home screen. Today 11/21/2017, when I tried to order...

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2:27 pm

Toys "R" Us - online website

I can not go on toysrus online website.it gives me message "U do not have permission to go on toysrus website from this server." I have been placing and removing items from my shopping card because I have a limit how much I can spend". Now when I was ready to purchase this items, they denied access. These actions of the technology person are just decreasing the profit for toysrus, and they r saving people's money.

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1 comment
P
Nov 16, 2017 3:59 pm
Verified customer This comment was posted by a verified customer. Learn more

The message you received may be a block coming from your computer/internet/server's end, but it could be the website as well. I personally haven't experienced any issues with their site, but it does seem there may have been some issues after looking at comments online. Clear the cache and cookies in your browser and/or try a different browser, and if that does not work you may want to contact them by phone.

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G
10:43 am

Toys "R" Us - jeffrey funko pop

I once was a loyal customer woke up today to go get in line to buy Jeffy Funko Pop Some people have been waiting since 6 in the morning doors open at 9 we get in and you guys only have eight there was at least 15 people in line some of those loyal customers are just wondering how a toy being hosted by you made for you and you only have 8 of them then you have the manager coming around the back saying that there's plenty online just so that she doesn't get in trouble because corporate didn't send enough makes me think the reason why you guys are slowly going out of business you're not hosting toys like you used to

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K
7:37 pm
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

As advertised 30cm paw patrol bike with handle $99 also available in paw patrol Skye. Yet when l went in store to purchase this item only the paw patrol bike (blue) comes with a steering handle not the Skye (pink) version. When l showed the manager the advertisement pointing out that it doesn't say that anywhere, his answer was that's just the way it is. A...

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R
5:16 pm

Toys "R" Us - customer service

Was in store, and urged to open a line of credit for the savings offered.
Was told how EASY it was to sign up, for rewards.

I signed up for the credit card. The rewards card.

To date I have spent 504.00 in store purchases, yet not received any rewards.
I have called customer service. The credit card company itself. The rewards customer service number, and been told the "case is open" and they are hoping to resolve it.
currently nothing has been resolved.
IN a day where consumers have choices, and time is worth money- as a mother of many who purchases often, to have spent 3 + HOURS trying to collect rewards for money I CHOSE to spend at their store, compared to another- I find ridiculous. From start to finish.

Will be paying off the balance of the card I was urged to open - since the benefits offered have never been received- and thus far- no one in customer service seems to care to remedy that.
Congrats on sending another mother to Walmart or Meijer.

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10:11 am
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I placed an order online for a stroller because it was $30 cheaper to place the order online and pick up in the store. It was a Store Pickup that stated it would be available to pickup within the hour. I went to the store only for them to tell me that it was not in store and that it was in the Distribution Center and it would not be in store until the next...

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M
9:32 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hi my name is Myles. I would like to say that I really like toys r us and love to shop there for my kids. I'm a father of three and all my kids and me enjoy your stores but toy r us has lost something a long the way I don't know what it is but this is what a remember as a child when my parents shopped there for me and our family growing up. I remember the...

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Toys "R" Us contacts

Phone number

+1 973 617 4877

Website

www.toysrus.com
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