Brians Toys’s earns a 1.0-star rating from 0 reviews and 10 complaints, showing that the majority of collectors are dissatisfied with purchases.
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Mixed Experience with Brian's Toys, but Will Give Them Another Chance
i just wanted to say that i tried brians toys for the first time and it was a bit of a bummer because there was some mix-up with my address. but i ain't gonna give up on them just yet. i think they got some cool stuff and i wanna keep checking it out. hopefully next time everything goes smooth.
Mixed Experience with Brians Toys: Good Quality Toys, But Hassle with Registration Process
I recently bought some toys from Brians Toys and I gotta say, it was a bit of a hassle. They made me register and fill out a bunch of forms, which was a pain in the butt. And get this, I even marked that I wanted two of the same toy, but when I got to the end of the process, it only showed one in my cart! I had to go all the way back to fix it.
But, I will say that I was pleasantly surprised when I got an email with my receipt. I thought I forgot to print it off, but there it was in my inbox. Overall, the toys were good quality and my kid loves them, but the registration process was a bit of a headache.
Great Selection, Fast Shipping, and Excellent Customer Service: My Experience Shopping at Brianstoys.com
at first, the customer service team was able to help me out and get everything sorted. i was really impressed with the selection of toys available on brianstoys.com, especially for collectors like myself. the website was easy to navigate and i was able to find exactly what i was looking for. the shipping was also really fast and my items arrived in great condition. overall, i had a great experience shopping at brianstoys.com and would definitely recommend it to anyone looking for quality toys at a great price.
Is Brians Toys Legit?
Brians Toys earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Brians Toys has registered the domain name for brianstoys.com for more than one year, which may indicate stability and longevity.
Brianstoys.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Brianstoys.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Brianstoys.com you are considering visiting, which is associated with Brians Toys, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Brianstoys.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- While Brians Toys has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 10 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Brians Toys. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Brians Toys Review: Great Selection, But Checkout Process Needs Improvement
I gotta say, I was pretty stoked when I stumbled upon Brians Toys. They got all the Star Wars stuff I could ever want, and then some. I was ready to throw down some serious cash, but then I hit a snag. For some reason, I couldn't use my PayPal account to check out. I mean, what's up with that? Ain't nobody got time to be typing in their credit card info manually. But I soldiered on, determined to get my hands on some sweet, sweet merch.
Then, when I finally got to the checkout page, the site kept telling me to choose a shipping option, even though I already had one selected. I mean, come on, man. Don't make me jump through hoops just to give you my money. But I persevered, and eventually managed to manually enter in my card info.
Despite these hiccups, I gotta say, I'm pretty happy with my purchase. The stuff arrived in good condition and in a timely manner. And let's be real, the selection is just too good to pass up. So if you're a Star Wars fan like me, give Brians Toys a shot. Just be prepared to do a little extra work at checkout.
Brians Toys Review: Impressive Selection, but Shipping Costs a Downer
But overall, I gotta say that Brians Toys is a pretty cool place to check out if you're into collecting toys and stuff. They got all kinds of cool stuff, like Star Wars figures, GI Joes, Transformers, and even some vintage stuff from back in the day. I was really impressed with the selection, and I spent a good hour just browsing through all the different categories.
One thing that kinda bummed me out though was the shipping costs. I mean, I get that they gotta make money somehow, but it just seems like they're charging a lot more than they need to. I was gonna buy this Ronto figure that looked really cool, but when I saw that it was gonna cost me over $50 just for shipping, I had to think twice about it. I mean, I'm not made of money, you know?
But like I said, overall I was pretty happy with my experience at Brians Toys. The website was easy to navigate, the prices were reasonable (except for the shipping, of course), and they had a lot of cool stuff that I hadn't seen anywhere else. If you're a collector like me, I definitely recommend checking them out. Just be prepared to pay a little extra for shipping.
Great Customer Service from Brians Toys - BOGO Deal Mix-Up Resolved!
I gotta say, I was pretty stoked when I got that promo email from Brians Toys. I mean, who doesn't love a good deal, am I right? So I filled out the survey and was excited to see that I could get a BOGO free deal on some POTF2 action figures. But then I read the fine print and saw that it said "AND" between the two deals. I was a little bummed, but I figured I could still use the 10% off discount.
But then I got to the checkout page and saw that I could only use one discount code. I was confused, so I reached out to Brians Toys to see what was up. I gotta say, I was pretty impressed with their customer service. They took the time to review the email and the wording of the promo, and they ended up applying both discounts to my order. I was so happy that I ended up buying even more stuff than I had originally planned.
Overall, I gotta say that I'm really happy with my experience with Brians Toys. They may have had a little mix-up with the promo, but they more than made up for it with their excellent customer service. I'll definitely be shopping with them again in the future.
Brians Toys Review: Great Selection and Prices, but Cyber30 Monday Deal Disappoints
So I went to Brians Toys to get some cool stuff for my collection. At first, I was having some trouble with the site on my phone. It kept asking me about shipping and stuff, but I couldn't figure out what was going on. Finally, I switched over to the desktop version and things started working better.
I was pretty excited about the Cyber30 Monday deal, but it didn't seem like all my items were getting the discount. I'm not sure which ones were left out, but it was a little disappointing.
Overall, though, I'm pretty happy with my experience at Brians Toys. They've got a great selection of stuff and the prices are pretty good. I'll definitely be coming back for more in the future.
Disappointing Purchase: Wrong Sized Cases for Star Wars Figures from Brians Toys
I gotta say, I was pretty disappointed with my recent purchase from Brians Toys. I ordered some cases for my Star Wars Black Series 3.75 inch figures, but when they arrived, they were totally the wrong size! I mean, come on, how hard is it to get the measurements right?
Honestly, I was so frustrated that I didn't even bother trying to contact customer service about it. I just figured it wasn't worth the hassle. But now that I'm writing this review, I guess I should have at least tried to reach out. Oh well, live and learn, I guess.
Overall, I'm not super impressed with Brians Toys. I mean, I know mistakes happen, but this was a pretty big one. I'm not sure if I'll be ordering from them again in the future. Maybe if they can get their act together, but for now, I think I'll stick with other online toy stores.
Mixed Bag: Great Figures, Mediocre Boxes from Brians Toys
I got my order from Brians Toys and it was all good. The figures I got were in great shape, but the boxes they came in weren't the best. I was hoping for better boxes for the price I paid. But if you're someone who likes to open your toys, then Brians Toys is a good choice for you.
Buy from Brians Toys, but Selling to Them is a Nightmare: My Experience
I gotta say, I've been reading a lot of these reviews and they're all about buying stuff from Brians Toys. But let me tell you, selling to them is a whole different story. I had this collection of Barbies, all in their original boxes and in mint condition, and I was looking to offload them. So I reached out to Brians Toys and they gave me a quote that was just barely acceptable. But I figured, hey, it's better than nothing, right?
So I shipped them off and then they hit me with an $80 charge. And then, get this, they lowered the amount they were going to pay me for the Barbies! Can you believe it? I was so mad. I asked them to ship the collection back to me and they wanted $160 for that! I mean, come on. I ended up just taking what little they offered me because I didn't want to deal with them anymore.
Honestly, if you're looking to buy stuff from Brians Toys, go for it. But if you're thinking about selling to them, I'd say steer clear. You're just going to end up disappointed and frustrated like I was.
Overview of Brians Toys complaint handling
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Brians Toys Contacts
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Brians Toys phone numbers+1 (608) 687-7572+1 (608) 687-7572Click up if you have successfully reached Brians Toys by calling +1 (608) 687-7572 phone number 0 0 users reported that they have successfully reached Brians Toys by calling +1 (608) 687-7572 phone number Click down if you have unsuccessfully reached Brians Toys by calling +1 (608) 687-7572 phone number 0 0 users reported that they have UNsuccessfully reached Brians Toys by calling +1 (608) 687-7572 phone number
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Brians Toys emailstravis@brianstoys.com99%Confidence score: 99%Managementbuying@brianstoys.com97%Confidence score: 97%Salessales@brianstoys.com96%Confidence score: 96%Sales
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Brians Toys social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 17, 2025
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