Brians Toys
reviews and complaints

So, I was feeling a bit unsure about my purchase from Brians Toys (brianstoys.com) and decided to email them to request a refund before the product even shipped. But, I accidentally closed the message out as a draft and decided to wait and see what happened. When the product arrived, I was hesitant to open the box and see what I had spent over $100 on. However, once I finally mustered up the courage to open it, I was blown away by the detail and quality of the figure. I couldn't believe how amazing it looked and felt in my hands.

Now, I know that Sideshow figures are pretty pricey, but you really do get what you pay for. And, I have to say, Brian's Toys has some of the best prices I've seen for these premium figures. Sure, it's still a bit of a steep price point, but it's worth it for the quality and attention to detail that you get. I'm so happy with my purchase and I know that I'll be placing any future orders through them.

Overall, I would definitely recommend Brians Toys to anyone who is looking for high-quality collectibles and figures. They have a great selection and their prices are some of the best around. So, if you're a collector like me, you definitely need to check them out!

It took a while for my order to be processed and shipped from Brian's Toys. I was hoping for a quicker turnaround time, but I may still consider buying from them again in the future. My go-to online store for Star Wars merchandise is Big Bad Toy Store. They provide better service and are quicker at processing and shipping my orders. However, if I can't find what I'm looking for at BBTS, I'll check with Brian's Toys. Their service is pretty good, but not excellent or awesome. If they can improve their response time for handling orders and shipping items, I would definitely consider making more purchases from them in the future.

I gotta say, I've been a customer of Brians Toys for a while now and while I love collecting the Star Wars Black Series, I've had some issues with their website. Don't get me wrong, I've received my orders correctly, but it's been a bit of a hassle to make sure everything is up to date.

For instance, I've noticed that my order information isn't always accurate on the website. I've ordered Wave 9, but it's not showing up on my account. Now, I know they might not have it in stock yet, but it should still be posted on my account. And even though I've received email verification, it's still not showing up on the website.

It's a bit frustrating to have to constantly check on my orders and make sure everything is correct. I mean, I just want to enjoy my collection without having to worry about their record-keeping. Maybe it's just some bugs in the system, but it's definitely something they need to work on.

Despite these issues, I still love shopping at Brians Toys. They have a great selection and their prices are reasonable. I just hope they can fix these website problems soon so I can enjoy my collecting without any worries.

I just bought something from Brians Toys and I gotta say, I'm pretty happy with it. I got a sweet $20 discount on my purchase, which was a real steal. But then I got a little worried about customs charges since I live in the UK. I asked them to make sure the discounted price was on the invoice on the outside of the box, but unfortunately they didn't do that. But they did fix the invoice on the inside of the box, so that was cool. We've been emailing back and forth and they promised to give me a partial refund to make up for the mistake.

I've bought stuff from Brians Toys before and they've always fixed any mistakes without any trouble. So I'm not too worried about this one. I'll definitely be buying from them again soon. They've got some really cool stuff on their website that I'm interested in.

I tried to buy some toys from Brians Toys yesterday, but I had some trouble. I tried to order as a guest, but I got two different errors. I talked to someone on the chat, and they said that my card was rejected. I was confused, so I called my credit card company to check. They said that there were two orders "in process," so it wasn't my card that was the problem. It was the Brians Toys system. It was a pain, but it wasn't a big deal.

Today, I came back to the site to try again. I used a different card as a guest, and it worked fine. However, I'm not sure if one of the items I ordered is really in stock. There was a message on the order page that said it might not be available, but the inventory on the "payment page" said it was there. I hope it's in stock because it's a Christmas gift.

I've never ordered from Brians Toys before, so I hope they can do some beta testing to make sure everything works smoothly. Overall, I think it's a good site with a lot of cool toys. I just wish the ordering process was a little easier.

My first time shopping at Brians Toys was totally awesome! I found the exact Luke Skywalker action figure that my nephew was looking for at a really great price. I was so happy to be able to chat with someone right there on the website instead of having to make a phone call. The lowest shipping option was a bit more expensive than the action figure I was buying, but the representative was super nice and gave me a discount code to help ease the sting of the shipping cost. He was really polite and helpful, which made my shopping experience even better.

I'm definitely going to tell all my friends about Brians Toys. The only thing I think could make the website even better would be to offer more shipping options. Maybe they could add a regular snail mail option that takes 5-10 business days to arrive. And if you spend over $30 or $35, they could offer free shipping for snail mail. That would be really cool!

Overall, I really appreciate Brians Toys and their knowledgeable staff. They made my shopping experience easy and fun. I can't wait to shop there again!

I gotta say, my experience with Brians Toys was pretty quick and easy. But, unfortunately, my item came in damaged. There was a small cut in the plastic window, on the side where the edge of the plastic is. It's about an inch in length. I thought about returning it, but it's just not cost-effective to do so. I mean, I paid more in shipping for the items I ordered, so I can't really complain about the price of shipping. The item only cost me $11, so it's not really worth the trouble. I was pretty disappointed about the damage, but I'm happy to keep it anyway.

I sent a message to Brians Toys about the damage, but I haven't received a reply yet. That's a little disappointing, and it's the only reason why I'm giving them a low score. But, I gotta say, the other items I've bought from them have been great. I'm really happy with the service overall. There hasn't been any damage to my other items, and they've always been carefully wrapped and boxed. So, I guess it's just a one-time thing.

I had to order two things from Brian's Toys 'cause the original items I bought from Amazon, and the product descriptions were not detailed so I was very disappointed with the quality of the items received. As a consumer/customer, I can say that you will ALWAYS get a detailed description and picture of the product when you buy from Brian's Toys so you will know what you are buying. No surprises. Their prices are extremely fair and again I am very pleased with my purchases from them. I WILL BE buying from them again and in the future. Brian's Toys also has hard to get items in the Star Wars line that are vintage or older from previous years and again the prices are very fair. Thank You Brian's Toys as I was able to replace two action figures I had lost previously and it did not break the bank!

I was so happy to find Brian's Toys online. I had been looking for a place to buy Star Wars toys for a while, and I finally found it! The website is easy to use and the prices are really good. I ordered two items and they arrived quickly and in great condition. I was really impressed with the quality of the toys and the packaging. It was obvious that they take great care in shipping their products.

One thing I really appreciate about Brian's Toys is that they provide detailed descriptions and pictures of their products. This is really important when you're buying toys online because you can't always see exactly what you're getting. With Brian's Toys, I knew exactly what I was getting and I was not disappointed.

Another great thing about Brian's Toys is that they have a great selection of vintage and hard-to-find Star Wars toys. I was able to replace two action figures that I had lost previously and it did not break the bank! I was really happy to find these toys and I know that I will be shopping at Brian's Toys again in the future.

Overall, I highly recommend Brian's Toys to anyone who is looking for high-quality Star Wars toys at fair prices. They have a great selection and their customer service is top-notch. Thank you, Brian's Toys, for providing such a great service to Star Wars fans everywhere!

I'm so happy with the toy I got from Brian's Toys! It's the Luke Skywalker figure that I've been searching for since the 90s. I remember when Kenner re-issued the original characters as Episode 1 Flashback figures to tie in with the first prequel movie. I looked for this Luke figure in every store, but I couldn't find it anywhere. So when I saw it on Brian's Toys website, I knew I had to have it.

My son's name is Luke, and he's always been a big Star Wars fan. Even though he was born ten years after the first movie came out, people still ask him if he was named after Luke Skywalker. I think he'll be really excited to see this figure when he comes home from school today. If Brian's Toys has any more of these Luke figures, I might order another one for my son. He'll love it, especially with all the buzz about the new Star Wars movie coming out in December.

I want to thank Brian's Toys for their excellent service. My package arrived quickly, and the figure was in perfect condition. The packaging was also in great shape, with no dents or marks on it. I'm really impressed with the quality of the product and the level of customer service I received. I'll definitely be shopping at Brian's Toys again in the future.

I ain't got much time to go through all the fancy features on brianstoys.com, so I just browse, click, and buy. The only thing I really use is the wish-list button. Sometimes the stock and currency exchange can be a bit of a pain, but overall, this store is pretty darn rewarding. I know some of the stuff they got is limited edition and comes with a hefty price tag, but that's just the way it is. I reckon Brian's Toys is a great outlet, especially for us online shoppers.

But, if I had to nitpick, I'd say it'd be cool if they had some kind of rewards program. You know, like where you accumulate points and then can use them to get discounts or free stuff. Like, I've been eyeing those Elite Forces Mandalorians and Clone Troopers since January, but they weren't available until May. If there was a way for me to "deposit" my points or whatever for those items, that would be sweet. And it would keep me coming back to Brian's Toys, ya know?

I've spent a decent amount of cash at this store (no regrets, though), and I plan on keepin' on comin' back. I just hope they keep up the good work. Thanks, BT!

i just wanted to say that i tried brians toys for the first time and it was a bit of a bummer because there was some mix-up with my address. but i ain't gonna give up on them just yet. i think they got some cool stuff and i wanna keep checking it out. hopefully next time everything goes smooth.

I recently bought some toys from Brians Toys and I gotta say, it was a bit of a hassle. They made me register and fill out a bunch of forms, which was a pain in the butt. And get this, I even marked that I wanted two of the same toy, but when I got to the end of the process, it only showed one in my cart! I had to go all the way back to fix it.

But, I will say that I was pleasantly surprised when I got an email with my receipt. I thought I forgot to print it off, but there it was in my inbox. Overall, the toys were good quality and my kid loves them, but the registration process was a bit of a headache.

at first, the customer service team was able to help me out and get everything sorted. i was really impressed with the selection of toys available on brianstoys.com, especially for collectors like myself. the website was easy to navigate and i was able to find exactly what i was looking for. the shipping was also really fast and my items arrived in great condition. overall, i had a great experience shopping at brianstoys.com and would definitely recommend it to anyone looking for quality toys at a great price.

I gotta say, I was pretty stoked when I stumbled upon Brians Toys. They got all the Star Wars stuff I could ever want, and then some. I was ready to throw down some serious cash, but then I hit a snag. For some reason, I couldn't use my PayPal account to check out. I mean, what's up with that? Ain't nobody got time to be typing in their credit card info manually. But I soldiered on, determined to get my hands on some sweet, sweet merch.

Then, when I finally got to the checkout page, the site kept telling me to choose a shipping option, even though I already had one selected. I mean, come on, man. Don't make me jump through hoops just to give you my money. But I persevered, and eventually managed to manually enter in my card info.

Despite these hiccups, I gotta say, I'm pretty happy with my purchase. The stuff arrived in good condition and in a timely manner. And let's be real, the selection is just too good to pass up. So if you're a Star Wars fan like me, give Brians Toys a shot. Just be prepared to do a little extra work at checkout.

But overall, I gotta say that Brians Toys is a pretty cool place to check out if you're into collecting toys and stuff. They got all kinds of cool stuff, like Star Wars figures, GI Joes, Transformers, and even some vintage stuff from back in the day. I was really impressed with the selection, and I spent a good hour just browsing through all the different categories.

One thing that kinda bummed me out though was the shipping costs. I mean, I get that they gotta make money somehow, but it just seems like they're charging a lot more than they need to. I was gonna buy this Ronto figure that looked really cool, but when I saw that it was gonna cost me over $50 just for shipping, I had to think twice about it. I mean, I'm not made of money, you know?

But like I said, overall I was pretty happy with my experience at Brians Toys. The website was easy to navigate, the prices were reasonable (except for the shipping, of course), and they had a lot of cool stuff that I hadn't seen anywhere else. If you're a collector like me, I definitely recommend checking them out. Just be prepared to pay a little extra for shipping.

I gotta say, I was pretty stoked when I got that promo email from Brians Toys. I mean, who doesn't love a good deal, am I right? So I filled out the survey and was excited to see that I could get a BOGO free deal on some POTF2 action figures. But then I read the fine print and saw that it said "AND" between the two deals. I was a little bummed, but I figured I could still use the 10% off discount.

But then I got to the checkout page and saw that I could only use one discount code. I was confused, so I reached out to Brians Toys to see what was up. I gotta say, I was pretty impressed with their customer service. They took the time to review the email and the wording of the promo, and they ended up applying both discounts to my order. I was so happy that I ended up buying even more stuff than I had originally planned.

Overall, I gotta say that I'm really happy with my experience with Brians Toys. They may have had a little mix-up with the promo, but they more than made up for it with their excellent customer service. I'll definitely be shopping with them again in the future.

So I went to Brians Toys to get some cool stuff for my collection. At first, I was having some trouble with the site on my phone. It kept asking me about shipping and stuff, but I couldn't figure out what was going on. Finally, I switched over to the desktop version and things started working better.

I was pretty excited about the Cyber30 Monday deal, but it didn't seem like all my items were getting the discount. I'm not sure which ones were left out, but it was a little disappointing.

Overall, though, I'm pretty happy with my experience at Brians Toys. They've got a great selection of stuff and the prices are pretty good. I'll definitely be coming back for more in the future.

I gotta say, I was pretty disappointed with my recent purchase from Brians Toys. I ordered some cases for my Star Wars Black Series 3.75 inch figures, but when they arrived, they were totally the wrong size! I mean, come on, how hard is it to get the measurements right?

Honestly, I was so frustrated that I didn't even bother trying to contact customer service about it. I just figured it wasn't worth the hassle. But now that I'm writing this review, I guess I should have at least tried to reach out. Oh well, live and learn, I guess.

Overall, I'm not super impressed with Brians Toys. I mean, I know mistakes happen, but this was a pretty big one. I'm not sure if I'll be ordering from them again in the future. Maybe if they can get their act together, but for now, I think I'll stick with other online toy stores.

I got my order from Brians Toys and it was all good. The figures I got were in great shape, but the boxes they came in weren't the best. I was hoping for better boxes for the price I paid. But if you're someone who likes to open your toys, then Brians Toys is a good choice for you.

I gotta say, I've been reading a lot of these reviews and they're all about buying stuff from Brians Toys. But let me tell you, selling to them is a whole different story. I had this collection of Barbies, all in their original boxes and in mint condition, and I was looking to offload them. So I reached out to Brians Toys and they gave me a quote that was just barely acceptable. But I figured, hey, it's better than nothing, right?

So I shipped them off and then they hit me with an $80 charge. And then, get this, they lowered the amount they were going to pay me for the Barbies! Can you believe it? I was so mad. I asked them to ship the collection back to me and they wanted $160 for that! I mean, come on. I ended up just taking what little they offered me because I didn't want to deal with them anymore.

Honestly, if you're looking to buy stuff from Brians Toys, go for it. But if you're thinking about selling to them, I'd say steer clear. You're just going to end up disappointed and frustrated like I was.