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TiVo / I cant get hold of someone in a uk call centre who would be able to understand exactly whatvinam so frustrated about!

1 57 campion driveBristol england, United Kingdom

I have complained previously about the TiVo box I have taping programmes not asked for or taping programmes you have asked to be taped for half the time instead of the whole programme. Previous calls have been with a call centre outside the UK and I have done exactly as they've asked this being to reboot the machine but this has not solved the problem. All I want to do is speak with someone in a UK call centre and for the TiVo box to actually work. I pay hard earned cash for this but get dreadful customer care! I was told by the agent tonight that I would have to pay for a new box but why should I when the one they've given me is kaput!!

Jan 19, 2016

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