TiVo Solutions

I ordered a new TIVO (my 3rd) and had many issues hooking it up. When I received my AmEx bil I noticed that I was being billed for two TIVO svcs. When I called the cust. svc # I was told that unless I can illustrate that I called to cancel the other svc, I would have been billed until I got confirmation of cancellation. I want a refund for the redundant svc. billing.