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My Tivo unit refused to update its software. When I called in about this, I was told they would exchange the unit for $50 and my lifetime subscription would transfer.
Forward 2 years because there were many family problems and a move to another state. I call back in and now all of a sudden the fee is $349 PLUS I have to pay for service all over again.
I cannot afford that.
Shame on Tivo for gouging the public. Since you do not stand behind your own products you sell, you are not a reliable vendor.
The complaint has been investigated and resolved to the customer’s satisfaction.
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I ordered a new TiVO DVR Monday, 12/10/07. It was delivered Friday, 12/14/07. They even threw in a free wireless connection. Although I have been able t connect two wireless laptops to my network, and TiVO was able to see my network, it was unable to connect. When I called customer tech support I was told to call the modem and/or router manufacturer for support or use ethernet or phone connection. I actually did try a phone line and was unable to get a dial tone, even though my phone worked fine on that line. I spent over an hour on Sunday trying to get a return authorization. I spent two and a half hours today, Monday, 12/10/07 trying to get a return authorization and was told that I would get one in about three days. I would never recommend TiVO to any user.