TiVo — Product Does not work yet still paying
I was given a Tivo for Christmas, I have had the service for 6 months. When first trying to connect to the service to download the guide, I could not get it to connect for the life of me. I called their tech support and they told me a code to use as my dialing prefix. Perfect the service connected and downloaded.
After about a month I was getting sick of running a phone cord from one end of my home to the other to connect just so I could have a guide, because I did not have wireless internet at the time. So I recently switched internet companies so I could have a wireless connection. I went to their website and got a list of USB modems that were supposedly compatible and work with the Tivo. I went through 3 of the ones off their list and not a single one worked with the Tivo. I called and informed them that none of the USB's I purchased that their site said would work worked. They offered little help other then to purchase one of their USB modems that cost upwards $70 bucks which I could not afford. So I continued using my phone line.
I recently switched phone companies to Clearwire home phone service. I went to connect the Tivo to the phone and it would not connect. I called the company and was informed that Tivo is not compatible with digital phone lines, and I would not be able to connect to the service from my phone line any longer. Their brilliant idea was to offer me an HD Tivo for a reduced price of $200 dollars. Which if Tivo is not compatible with the digital phone line I still would not be able to connect it to download the guide, Plus if I couldnt afford the $70 bucks for the USB what makes them think I could afford $200 dollars for a new Tivo.
I told them I would like to cancel my service because I am not going to keep paying for something that does not work, and they are aware it does not work. They told me I will have to pay for the remaining 6 months even though the service does not work and will no longer be used. Or I have to find someone who will take over the Tivo and payments for the 6 months. What makes them think I would recommend much less get someone to take this service after this nightmare.
I ended up ordering a DVR through my Satelite company Which is only 10 bucks a month and holds more recorded programs then the Tivo did.
I would not recommend this service to anyone unless you want to get stuck paying for a product that does not work.
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