I purchased through the internet the Shoes Under shoe storage system and after not receiving the item for a month, I started to inquire as to the status. I had the confirmation e-mail from them and the charge on my credit card. Upon calling the number on the e-mail about questions, I was directed to another number. I called it also and after waiting another 15 minutes on hold, I was told to call the original number again that they didn't handle that product. I called the other number again adn asked for a supervisor who gave me yet a third number (not toll-free) and after another 20 minutes on hold, there is still no record of my purchase and no one is willing to track it down. I sent another e-mail in response to the original purchase confirmation but have yet to hear back from that e-mail also. As of now, I am out almost $50.00 and have no one at Telebrands to follow up on it.