Fairfield, New Jersey
United States - 07004
Tried to cancel order immediately after ordered, told to call back next day, then told to call next day, then again, (order was not in system yet, I was told). Third day, told order was shipped and could not be canceled. There was no where online order form to confirm and check order before it was processed. Now I will have to pay to return it and I have no way of knowing if I will ever see my money. I think that I will not. Of course there is no supervisor available to speak with. I was trying to order just one but it upgraded me to 4, which charges me 47.00 instead of the 10.00 plus 6.99 shipping I thought I was paying. I am on disability and this is going to take a huge chunk out of my check book.
Be very careful when ordering Barelifts from this company. Their website shows 10 barelifts cost only $10 with 6.99 shipping/handling. When you input your personal information, various other screens will come up to entice you to buy other Telebrand products. Once you get past those extraneous products, an option will be presented for expedited shipping as normal shipping takes 3-6 weeks. The extra cost for expedited shipping stated 9.99 but it doesn't advise whether the 9.99 is on top of the 6.99 or instead of. I live in Canada and I chose the expedited shipping, the next screen showed the order being sent and processed and shipping cost totalled 33.97!!! This is so misleading and ethically wrong that there is no preview of the total cost before the order is processed. Buyer beware.
I saw a commercial for Pasta Boat on TV and ordered one. When they sent me an email to confirm it had been...
I place an order for Jupiter jack. When you followed the links they doubled the order and asked if you wanted...
Telebrands Pasta Bowl CLEARLY states (and I printed it to confirm)that ONE Pasta Bowl is $10.00 plus $6.99 for shipping. (Again I have PRINTED this info). Then it ASKS during checkout IF I want the second one for the same added price plus another $6.99 shipping. I checked their NO THANKS button. At the end I have an invoice for $10.00 for the ONE Pasta Bowl, but then they have DOUBLED THE SHIPPING to $13.98 !
But that isn't even the worst part. When I called IMMEDIATELY AFTER, they "can't find my order for 24-48 hours to cancel it". ha...BY THEN THEY WOULD HAVE SHIPPED IT !
They said I have to call back in 24 or 48 hours. Amazing, they took my $$ immediately online but now can't find it to cancel.
I am really mad at myself. I tried a Telebrands product once LONG AGO and they pulled some garbage then too.
I will NEVER order from them again. I do NOT like to be treated like a stupid consumer.
Telebrands Pasta Bowl CLEARLY states (and I printed it to confirm)that ONE Pasta Bowl is $10.00 plus $6.99...
I had exactly the same bad experiences with this junk company. I saw the TV ad and then tried to order a heel-stick product from www.heelstick.com. The price on the TV is $10 for each, while after I entered my discover information, my address, and everything, the price showed $23.98! Handling & Shipping costs are much more than the price of the product itself. I did not continue, did not authorize the purchase, and just close the website. I thought that’s it. Two weeks later I received the products, and I found that they charged my discover! It was just like a theft, you saved your credit card info, and they stole money from you!
I returned back the product to the company and paid the shipping around $9. I called this god-damned company several times [protected] begin_of_the_skype_highlighting [protected] end_of_the_skype_highlighting, also telebrands ), I told them they were stealing my money, and told them to refund the money ASAP, or I would sue them. They were doing against the business law. Later they refunded me $10. I called discover card and told them that I did not authorize the purchase; they said they would investigate it. One week later, the rest of the money were refunded to my discover account.
Actually, though discover did a good job in dealing this issue, but it also depended on who received your call. The first time I called, the representative was very indifferent and told me to contact the junk company because they could not do anything with that. Several days later I called again and the other representative was very professional and told me that the company needed to show the records of my purchase. As long as I did not authorize anything, they should not charge my money.
So I would suggest you call your credit card company. Try again if you do not get a good representative. I do believe that they are right，as long as you do not authorize anything, the junk company can not charge you via credit card.
So my loss this time was $ 9 of the shipping fee. I do not expect to have that back. But I am going to complain to BBB. Money is not the deal. I am just angry with such kinds of thefts.
I ordered Jupiter Jack, 2 for $10, they billed me $68: chargred me $19.99 for each, charged me shipping of $7 on each then send two mounts and charged me $7 on each. Called and got some rude people from India, they basically told me to go to hell, I mean it, they said the bill refected what I agreed to. A scam, I am still protesting this via my credit card company. Not only that, in Denver the jack doesn't work on the channels they provided (too much interference). This is a total scam. Don't buy this from the web site or tv ad, you will get a bill in which the shipping is more than the product price and the damn thing won't work.
What a SCAM!!! I feel so naive. Sure, I thought $10 + S&H for the "buy one, get one free offer)would be worth giving it a shot, right?... Well if they didn't charge $6.99 PER SET, it might of been. So, instead of my total being around $14 as I expected, it ended up being $23.98! Which will put my credit card "over the limit, " as I only had $19 available to spend. The $29 "over the limit" fee that I will have to pay, IS EVEN MORE THAN THE PURCHASE ITSELF!! So really, I will end up paying a total of $52.98 for these stupid things, instead of $14 as I expected!
IF I HAD BEEN GIVEN A CHANCE to review the total charges of my order, PRIOR to confirming my payment, I would have changed my mind on this purchase altogether. I suppose I am just naive, but i didn't realize companies could do this!! As I have ALWAYS had the chance to review my order PRIOR to a payment.
I FEEL SO DECEIVED. Even if I end up LOVING "Bare Lifts, " (which I HIGHLY doubt-due to countless poor reviews that I JUST found online) I will NEVER recommend them OR purchase them again in the future because of Telebrands greediness & deceit.
I tried to order Telebrands Pasta Boat and was shocked when I finished the order online that the price wa...
I ordered Jupiter Jack back in AUG, 09 two weeks before my wife's birthday and upgarded the jupiter so I would make sure it would work. Paid extra to amount to about $50.00.
It took till October to receive it and I was never told it would take that long. Once I got it, the connectors to fit a phone did not work on her phone. Again, I never asked the model to insure it would work with it.
I was told I could order the new connector for $2.99 which I did. I told them the model number and make. I received the connector today 12/7/09 and they send the wrong one. That has been four months and still can't get it to work. NEVER, NEVER purhcase from them.
Could not get the top on an opened can of soda. No matter how I pushed on the Bottle Top the can would start...
Rediculously misleading, pushy bussiness practices! These guys are out to fool you into crap you don't need or want. This is the only company I've ever placed an order with where your total bill and price breakdown was given AFTER they accept your order. You get bombarded with ads for other services and products during your checkout process and even AFTER you palce the order someone CALLS you up to sell you some more crap - during the call they claimed to just want to "confirm address" but actually managed to trick me into trial subscription to services I explicitly said I'm not interested in!!!
As I'm writting this I'm waiting to their seemingly non-existant "Customer Service" - my call has now been dropped second time after waiting 10min on hold in each call.
I can’t believe that TeleBrands can get away with their claim that “one size fits all–for men and women.” I have a size 10 foot and they are WAY TOO BIG for me. I even cut off the big and small toes to try to use them on my middle toes and they are still too big. This product is a fraud!
I don't think any woman who has left a positive comment about Pampered Toes has actually tried them.
How can they help me? Either give me back the $10 I spent at Bed, Bath & Beyond or make a pair of Pampered Toes that fits normal feet.
I saw a commercial for Perfect Button (product description irrelevant). I went on to the Net to order it. On...
I ordered the Windshield Wonder in November. On January 19, 2010, I received something called the "Glass Wizard". I called about this error and was told that since I upgraded to the deluxe model, this was correct. The deluxe model should have been bigger, but this thing is totally different. The shape of the cleaner is different, the handle is shorter and does not fold, etc. All I wanted was a return label so I didn't have to pay to return something I didn't order, and they refused. They offered to send me a new order, of course paying full shipping, once I returned the incorrect order. Note to Telebrands- If you had offered to send me the correct order and not charge me shipping, I would have been satisfied!
Ordered Pedi-Paws and nowhere are you able to edit or cancel your order. Order was supposed to be for 2...
I was supposed to be charged $6.99 for the first 2 sets of windshield wonders that I ordered and the 3rd set was supposed to ship at no additional shipping cost. Yet they charged me $34.95 for shipping...over-charge by an additional $20.97. The customer service link gives hours of M-F 9 - 5 yet they tell you they're lines are always busy so it's best to call on Thurdays or Fridays. It's Friday night now (10PM) when I placed this order which means I have to wait almost a week before I can maybe get through to them. I'm filing a complaint with my credit card company.
Telebrands is a fraud company. Never get in their trap.
I got the Air press massager delivered on 5th May 09. The product was faulty. I sent it back to the co. on 8th May. They confirmed me that they have received the product back on 11th May. I still haven't got the refund of Rs 2999/-. I paid Rs 3280/- at the time of delivery since postman asked for the money order charges. Every time i call the telebrands customer care I get the answer we have dispatched the cheque on 1st June. I have not received any cheque till now. They are not giving any satisfying answer & nor they are refunding my money. I had to courier charges of rs 400/- as well to send the faulty product back. With your help I want Product cost & courier cost refund.
Their customer care number is never reachable. One has to try 30-60 mins to reach them. They donot even respond on mail.
I mistakenly attempted to order EZ Combs on their website. Attempting to purchase the advertised $10 introductory offer. After a list of questions, I received an order confirmation for sales in excess of $112. The website offered no way to change or cancel the order. My only recourse was to call Telebrands the next day, which according to them, my order was already shipped out. I had to wait for the product to arrive, send it back and attach code, and have yet to receive my refund and it has been over 3 weeks, since I sent the product back, not to mention the initial order that could not be cancelled or changed. DO NOT DEAL WITH THIS COMPANY!!! I will never purchase anything from this company, EVER! Save yourself some pain, and do not deal with anything Telebrands is involved in.