Telebrands Perfect Button — Internet Scam Ordering Process
I saw a commercial for Perfect Button (product description irrelevant). I went on to the Net to order it. On the TV commercial they made a point of $10, double the order for payment of shipping only, blah, blah.
When on the Net ordering page when you say "Order" it goes directly to asking for your credit card, FIRST THING! In other words, it is not like the millions of other order pages out there, where you do your shopping then give credit card information.
THIS IS THE FIRST OF MANY SCAM STEPS THAT THIS TELEBRANDS ORDER PAGE HAS.
So I entered the credit card info, figuring there would be the opportunity to review the order before pressing a "place my order icon."
I then ordered additional items per the offers that they keep coming up with. In other words, after placing my initial order and clicking "next." (Again, I did this assuming that there would be a review order page and I could decide what I wanted and did not want.)
The next page was yet another order. Same thing, the offer was for additional items, pay for shipping only. Was a good deal, so I order, again with the intent to think about it before pressing apparently NONEXISTENT, but ANTICIPATED, "complete order" page or icon.
After about four of these pages, I get a summary page that says "Thank you for your order, please allow three to six weeks for your order to arrive." (Sidenote: why a business should be allowed to take you money and not deliver products for a month and half is beyond me. I digress.)
THIS IS THE SECOND SCAM ASPECT OF THE TELEBRANDS WAY OF DOING BUSINESS, NOT HAVING A "REVIEW AND APPROVE YOUR ORDER" PAGE. 99.9% of businesses have a confirm order or approve order page, but not Telebrands.
I then look all over the site for some way to review, change or cancel the order. There is nothing. I then check my e-mail, nothing there about the order placed. Checked my credit card online, nothing posted yet.
Then I return to the order page. I see on the contact page there is a number to call, but only M-F, 9-5 sort of thing.
THIS IS THE THIRD SCAM ASPECT OF THE TELEBRANDS PAGE, NOT HAVING A WAY TO CONTACT THE COMPANY IMMEDIATELY, VIA E-MAIL, CHAT OR THE PHONE.
THE FOURTH SCAM ASPECT IS THAT THE SITE SAYS NOTHING ABOUT HOW TO QUESTION ORDERS, REVIEW ORDERS OR TO CANCEL AN ORDER. All they say is thanks for the order and then they vanish (after having got your credit card number.)
I then search Google, specifically "how do I cancel a Telebrands order" and this site with all the complaints came up.
So I contacted my bank ATM/Debit toll free number and say I want to "stop pay" the order. She says that since it has not posted we have to wait until Telebrands actually attempts to make the charge. (That makes total sense.) I told her that from what I read on the Net is that once Telebrands gets someone's money, it's impossible to get it back and I ask what I can do.
She says that I can simply report my ATM card as lost and that will stop all charges from going through. And I can then get a new card within days. Needless to say, that's what I did.
TAKE THAT TELEBRANDS.
(And truth be told, it's probably a good idea to get a new ATM/Debit card (with number) rather than to have one number floating around the net for a year or two. So this was a blessing in disguise.)
I am filing a complaint with the California Attorney General about this. Fortunately I took screen shots everything. So I can show the AG what I am talking about.
Update: when going back to the Perfect Fit page I noted that on that page that takes credit card info, there are no indications that it's a secure page. (no "S" in "http://" should read "https://")
Looks like this site really helped because but for the complaints here I would have run the risk of someone using my card, stolen from the non-secured Telebrands order page.
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