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T-Mobile & TLC Marketing / free airline tickets for signing up

1 WA, United States Review updated:

I have done everything that was required to sign up for 2 free airline tickets when you sign up for the my faves contract. I am scheduled to fly on Feb 13, 2009. I haven't even been called yet. I have been calling T-mobile and TLC Marketing since before August 2008. They say my account has open task since August but nobody bothers to call, they just ignore you. I have never in my life seen such bad customer service and false advertising as T-mobile. If I don't get my tickets, I am prepared to file a class action suit based on this scam. This year we signed up again for another 2 yr contract and was giving a buy one ticket get one free airline ticket, and if you read about this process the tickets for one are prices higher than any airline out there. What is T- Mobile thinking, this is no way to keep loyal customers or to get new ones! I will cancel my phone service and go somewhere else.

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  • Di
      24th of Feb, 2009
    0 Votes

    We have had the same problem. First of all, it took forever to get the booking request forms. We finally received them about six months ago. I sent in the request form for my son to return home from college for spring break in mid-March 2009. I sent the request form to TLC in mid-January (they request 30 days between booking and departure dates as stated on the form - I allowed about 60 days). As stated on the form, we were supposed to be contacted within 14 days. It has been 5 weeks, and we have not heard a word!!! I have tried to contact them many times, and have left numerous messages to no avail.

    How sad is it that the incompetence and negligence of a company has ruined the plans of a young college student to visit his family over spring break. This is a scam and both TLC and T-mobile should be held accountable.

    I have read numerous stories about people experiencing the same situation with TLC and T-mobile. It is false advertising and a class action lawsuit should be filed.

    We plan to cancel our T-mobile plan as soon as the contract is up.

  • Dr
      3rd of Mar, 2009
    0 Votes

    If you got your booking PIN just go on line to

    You enter your pin and select the flights. I just booked 2 tickets from JFK-Las Vegas and right after I booked them I went to AA's web site and the reservation was there. It really is set up as a Web Booking process and although you can do it by mail you can tell from your results that it doesn't work too well. Good Luck

  • Vi
      20th of Mar, 2009
    0 Votes

    TLC just ###ing ripped me off and I have been trying to call them for two days. they keep giving me the run around. i am now having to dispute the charges with my bank because these ### holes do not like to call people back. this free companion flight is a scam. all of a sudden my flights were hiked up in dollar amounts and i have no clue . they keep sending me an email that says my bill but wont send the break down. it is fraud and i will not rest till i 1) have my money back 2)cancel my tmobile account 3)never use tmobile again and go back to helio.

  • Mm
      1st of Sep, 2009
    0 Votes

    I experienced the same run around with TLC through an HSBC travel voucher. I never got my ticket. TLC kept promising something and in the end I got nothing. I am going to pursue some sort of class action suit. If anyone wishes to be a part please email me at

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