Subway
Reviews and Complaints

They offered you new sandwiches, what else did you want?

First of all, I am not one of those individuals that routinely write to companies to complain. I have maybe written to a company twice in my life. I can tell you that I frequent Subway and often times choose your offerings for lunch several times a week. Last evening while shopping with my family at Walmart, I decided to order some sandwiches on the way out. This was at store #38497 at 20:25:39 trans.#215 Dwlr1 TRDT 020314 Host ID [protected] in the amount of $17.32. First off we were greeted by whom I believe is Logan who proceeded to make the first sandwich on the order and who opened up the ticket I believe. He was short and appeared somewhat stoned but that’s ok, he took care of my first sandwich just fine. Then the second gentleman took my 2nd sandwich order. This guy was tall and thin. As we proceeded through the vegetables and he asked if it was for here or to go, I told him I needed one last sandwich. He rolled his eyes and snapped the gloves from the holder to put them on. I said "eye, what kind of attitude is that" and he SHOUTED "you are suppose to tell me before we get to the end of the line". I told him that was rude and obnoxious and told him all I needed was a simple 6 inch Tuna with nothing else on it. Not toasted. No vegetables, no nothing. So I said to him "now that wasn’t hard now was it". He continued to be snarky saying how I was suppose to order earlier in the line. I asked who his manager was and he laughed and said it will be on the receipt. When he printed the receipt I saw the store managers name was Robert. He laughed and said "Robert was fired last week, so good luck". This guy said his name was Hunter but I am not sure if I can believe that. I am a Senior Manager for a major automotive car company and expect more from your franchise, as I am sure you do to. I do not think you want me and my mouth spreading this negative experience. I hope that this gentleman is dealt with swiftly and appropriately. I hope to remain a loyal Subway customer. My email is laguilar@hmausa.com. I have written to the Corporate Office as well. We will see if this is appropriately handled.

I went into our subway resturant one afternoon to get our dinner there is 5 in our family. The girl working was very upset slinging the bread and the veggies around. She said her helper had laid out on her and she was having to do it all by herself. I can undersand her frustration. She got on the phone several times calling for help I assumed. Every time someone else came in the door and got in line she would say DAMN. She was red in the face and kept cursing. I told her to slow down and calm down before she had a stroke. I felt sorry for her but she made everyone feel like they had just entered a war zone. When I finally got my order and left people were backed up all the way to the door. It looks like the manager or whoever is in charge could take better care of their employees than that.

The red head girl that is there everyday think her name is "Jes". What a rude employee, she nevers smiles and commands your order then rushes you though the sub making process. She even rude to her co-workers and the owner thinks the world of her. He going to lose alot a great customers due to this employee that he likes a great deal. Please have someone other then "Jes" be your day person hate to see another small bussiness go out of bussiness.

Was this girl Asian ? lololol

I know how you feel. But do you know why the owner think's so much of her? It is because she rushes you through the sub making process. It because she does it all so quickly - this in turn save HIM money because he can make more sandwiches in a smaller amount of time with her. But yes, i know what you mean about not being given time to think. All i can say is complain, then you might be able to get the presure taken off the employees to work so quickly, and in turn have better customer service.

I recently went to a Subway in Redding Ca on Dana drive and had two employees act absolutely rude . The both were cussing and discussing a passion party and the things( sexual toys) they purchased there. I understand that complaints against these two employees have been made to the manager, that is why I am posting this. This same shop has other great employees, however the behaivor of these two is what shadow the store.It would be of best interest to fire Danyell & Emily

You're a lazy ###.

3 meats? well he charged you separately for each of the meats.. I thought the $5 was only valid on select subs..

You should have refused to pay that much and then spoken to a manager and/or left.

shouldnt have paid it. race has nothing to do with it. your own fault for paying and or not asking for someone else ie manager. you really wanted that foot long eh?

i worked for a subway in saintcair pa inside the walmart they gave me a promotion and raise got the promotion and extra work but no money they told me they would fix it in 2 weeks i already have been working 2 weeks well really 4 weeks as the new night manager they call it training [censor] i knew everything in 3 days well anyway i quit when i went to get last check they paid me minimum wage was expecting that but they never paid me what they owe me from the previous check well i tied getting in touch with subway corporate they never responded guess im just screwed

I came across this while searching for help for my son. Hes had paychecks with missing hours, his hours cut, his schedule changed without being notified, been promised raises that never happen, same with insurance. He was forced to work while vomitting. After work he went to the hospital and found he had a rip in his stomach. He was in the hospital for a week and they threatened to fire him. He has been degraded by his manager in front of customers. I could go on and on. He is currently looking for other employment. Subway should be shut down. Not only for the way it treats employees but i dont know of anyone who wants their dood to be handled by a sick person. We have all had crap jobs before but subway goes beyond that.

amazing ...in this country(USA) we have a labor board...call them and tell them this story...they will be sued and shut down

I myself am an ex employee of subway and it is a very ### place to work. They don't care about their workers at all. I closed by myself every night and did a lot of working off the clock. What really pushed me to quit was I had to work while sick. I was vomiting like every 10 minutes I called the manager and she wouldn't come in and cover. I called co workers none of them could cover. So I would literally walk off in the middle of making a sandwich and go vomit. Customers started calling complaining and finally the manager came in but was pissed because she had to come in. My shift started at 2:00 and she finally came in at 9:00 to cover for me. How unsanitary is that and they didn't care. Needless to say I told her I wouldn't be back. I think corporate should look into some of the situations that go on in subways and actually do something because some employees are treated very unfairly. While their favorites are treated great and they are the lazy ones that don't deserve it

I am currently employed at subway store 55082 in Spring, TX. I am in my 30's. I am working here because the shop I worked at previously has closed its doors. I'm currently searching while working here. It's true about the hours being cut from mon-fri 11am-4pm to Wednesday and Thursday only 11am -4pm. It stressed me out because all I thought about was "How am I going to have enough on my rent?" I'm still job hunting but the manager makes it difficult too. She "micromanages" and she has scrutinized me in front of customers, snatched sandwiches from my hands as I was making them. This lady is older than I am so I didn't say a thing but walked away. I've been taught to respect my elders. But she's not such a great person to work for. She makes me miserable at work. I have never worked somewhere and had any issues with my supervisors or anyanagement. I'm putting in an employee complaint on her. She's not right. I refer to her all the time as Ms. Grace even when I wanted to tell her off!

AS an ex employee of Subway, I can totally agree to most of which was stated, and even add to it.The store I worked in Highland City, Fl., was a very busy store, and always (in my opinion) understaffed. Therefore dishes, re stocking line, prep...ect was always behind. It was damned if you stayed and made sure it was finished, and damned if you didn't. As stated before, lots of times employees were working off the clock, and on several occasions hours worked deducted from one week, and added to the next to avoid any overtime pay. I don't know who the "manager" knew to get her title, but her managing skills were very poor. I have been in management most of my working life, and I was appalled at how little she knew about customer service, ethics, and treating people with respect. As you know jobs are scarce, if any, and I desperately needed to work. After almost a year, I quit for the sake of keeping my sanity! One time we ran out of forks, and a customer oredered a salad, he came up to the counter and asked if he could get a sandwich made instead, and she gave him a spoon. He stood there in shock and said I can't eat this with a spoon, and she told him to take it home to eat then. She then argued with him, making a scene and telling him how she would have to throw it away and that was wasting food... totally overlooking the fact that it was her error for not ordering the forks, and perhaps I am wrong, but I was always taught the customer is the most important person in a business. This was just one instance of many I witnessed while there. As for getting paid a somewhat reasonable salary for the work you do is out of question. Upon hiring they will promise evaluations at various lentghs of employment, and if you are lucky (and after constant nagging) you will get a 90 day eval. after you have been there 6 months. It is a sad world when there are so many people desperate to work, and have no other choice but to work for these million dollar companies, and get treated like ###! This is not my opinion, but these are facts based on my experience working for this company.

Subway employer.

Subway is one of the worlds ### fast food restaurants. They threat people like ### and they do that with me as well. I couldnt pay my rent now for about 4 months because I didnt get paid or not the amount I require. ### off subway. The only thing what they want to do is money and get more rich. It has nothing to do with hard life its just the matter of fact that subway is not a serious employer. I did take that job because I was desprate and lets be honest 2010was not the year of jobs. I got the last 4 days hungry to bed because I cant afford food. This people are threaten my life and I think its time to go against subway or do something about it. I will quit that job tommorow because I might have to live on the street now. Will see what happens.

Ex Subway employee,

I do understand how you feel. It sucks working a job were your treated like dirt. When I was a single mom, I had to deal with ### boss women, whom thought they should be higher up in the corporation, so they treated their workers like crap. Since in their minds, their life sucked, they had to make everyone's life as horrible, as they felt theirs was. I dealt with working my butt off without any appreciation, watching lazy ### good for nothings be promoted, because they kissed ### better than me. I had a ### boss tell me off in front of a customer, because I was trained wrong. I dealt with disgusting male co workers hitting on me or asking point blank if I would like to ### them, even when they were married or had girlfriends. I have had customers go off on me for situations that were not my fault, but that of my stupid female boss. I have been double crossed by supervisors, or back stabbed. That is life... Work isn't always fun. I had to stay at jobs I despised, because I had children to support. I couldn't pick and choose. Sometimes we have to grin and bare it... It is called life. Nobody said it was fair, and some employers are horrible. When your dealing with a horrible customer telling you off, for no reason, just think how eventually you will have an education, and not have to deal with people like that anymore. If it makes you feel better, key your ### boss's car. I did that to this horrible boss that would go off on everyone. She would just explode! Made me feel a whole lot better, when I took my key and ruined her shiny red sports car. Ruined her month, couldn't stop complaining about it. She interrogated everyone, and eventually got herself in trouble! LOL! Than again, she was miserable, and she didn't have friends, a boyfriend, and her own son refused to have anything to do with her. On my days off, I would go out with my girlfriends, spend time with my kids.She would complain how bored she would be when she wasn't working. Work was all she had! How sad is that?! Now, I have a awesome man, and a wonderful life. From what I hear my old boss is still miserable and alone... That is the way she will die.. ALONE! Be glad your not like them, and are making something out of your life. Enjoy your down time, even if it is hanging out with friends. Appreciate the co workers that make you laugh, and make hell a little more bearable... You will get through it, and be a better person out of it. Make the best out of a bad situation.

Hope you find a better job... Finish your education~!

I agree with psuguy58, this is how the world works. This experience will only make you stronger. Life never seems fair. "But it's true the needs of the business override the needs of an employee. They are giving you a paycheck you work when and where they tell you to." Why is your money more important than their money? I wouldn't be suprised if the owner of that particular Subway was in the same position as you many years ago. But you just have to get through it and give it your all. You have problems and more than likely the owner will have problems too. So just like you are thinking about yourself so will he or she and it's really not a company's responsibility to make sure you can get back and forth to work. You must've known this when you took the job.

Whatever job you do, you got to do it to the best of your ability. What is the reason for not sometimes being able to make five sandwiches in an hour? Perhaps, you are not giving it your all? Your upset about these things which is affecting your customer service? The staff are an important part of any business, if you are underperforming then the owner is not making enough money but that's not your problem is it? I have a restaurant and this is the exact problem I have, when staff make mistakes whether it's upsetting a customer or breaking equipment, they think that's forgivable but it's not. Yes if you very rarely make mistakes, you are human and that's fine. But not giving it your all then having the demands of a top worker, that's unacceptable! I pay my staff after all and I atleast expect them to do the work to the standard on which we discussed before they commenced work. On CV's people write they are motivated and can work under pressure (just one example), well I don't see any of that when they actually start working. Don't get me wrong though, I have some great staff and I pay them more because they deserve it. 1 in particular, he's never a minute late, doesn't argue and does his job all night and doesn't stop and does it all with a smile. I will pay extra just to keep him. My most recent fired employee, expected me to take him home (not in the contract), then give him constant free meals throughout the night (I already provide the staff, 2 meals within the space of 6 hours!), then he constantly plays on his phone, takes breaks without telling me, argues with staff, tries to pass on his work, breaks dishes and glasses, talks to customers in the wrong way, is cheeky at the same time, wants to leave early (always an excuse) and so many other things and he thought I didn't pay him enough. Because we have minimum wage, he got what he got otherwise I wouldn't even give him half. How is any of the stuff he did fair on me (my reputation is at stake) and how is it fair on the other workers? If he does less, they have to do more.

As for some of the comments that bugmenot2 made, you agreed to be a cleaner, waitress, cook and cashier. It's part of the job and is it really that difficult? Employees seem to think so but I used to be an employee before too and it wasn't hard at all for me. I ended up buying the restaurant, I used to work in as the owner aged and wanted to sell. He paid me well and I networked with a lot of the customers including the bank manager that gave me the loan. Anyways I took orders (and tried to sell as much as I could whilst being polite and friendly) and I took telephone orders too. I wrote down all the prices for all the table. I helped the bartender with drinks and on her nights off I did all her duties and also carried the drinks to the table. I managed all the bookings, it was a 60 seater and we easily had 150-200 guests each night from Thursday-Sunday, so I had to arrange 3/4 sittings and on top of that accomodate as many walk in customers. If walk in customers couldn't get a seat, I tried to arrange for them to come back at a later time. I picked up plates, set tables, helped with serving the food. I served coffees, desserts, you name it and entertained the guests at the same time. I made it my business to remember the likes and dislikes of our regulars and made a lot of new customers. The owner, was from another country originally and had to support all his brothers, sisters etc back there so even though he made a lot of money, it all got spent. Sometimes he told me can I pay you a few days later? I said sure and figured a way out for myself. I stayed loyal from the time I started work with him to the time he sold the restaurant to me. Not only that, he owned the actual building premises which was quite old and needed fixing a lot of the times. To save money, he used to do it himself, he was quite old so I stayed back and I used to help him and guess what? I did that for free. This worked out for me quite well as I learned a bit of plumbing, plaster, bricklaying, fitting carpets, joinery and other things. I bought a few properties and I did the work required to bring the property up to date myself. During this whole time I went to school, 6th form and then uni. He wanted to sell when I was in the 2nd year of uni and he went with me to arrange my loan with the previously mentioned bank manager. I bought the business when i was 19. If i could do all this, I expect someone to do atleast half of it, if im paying them. Forget the extra work, just the work we agreed upon. If someone doesnt do it properly, its gunna be piss me off!

And the you quitting, isnt just you getting hurt. The owner is left short staffed which will affect service and he has to once again go through the tedious recruiting stages and listen to somebody exactly like you giving it the big talk and ending up being exactly the same. Oh and also training the new guy which is costly and time consuming.

When you get a job, do it properly. Many find it easier to complain. Do your job with all your heart and dont just think oh ill do just enough to get by because then you will fall short. Try your best, then a blind man could see that you are and you will automatically become valuable to the owner. When you got your degree and a good job, you will look back and remember these days and laugh about it. It's all part of your life experience. The earlier you start it the better and if you learn how to work hard now, no one will be able to stop you in the future.

Yes they can. Live with you parents and save hard. Done. Couple of years of that (Not forgetting that you give your parents money for living with them during your working life, doesn't come free) and standing on your own two feet is possible. Education and own rented home is in hand. Of couse, juggling the two is not easy, however strong, willed people are more than able. Also, I just presumed as you didn't think to say anything about it. Would have thought any normal person would have something to say about being sold out of date food, before having something to say about a workers ability to pay themselves through education without a job.

Please don't bother replying, as you obviously need to sort out your priorities. I'm sure most normal people much prefer in date food, and handing their cash over to companies than don't steal from them through the tax systems.

Date: August 29, 2011 - Time: 7:00 am - Booth employee on the Pelham Parkway (Dyre Ave 5 train) - She would not give her name or badge number. She is rude everyday, if you ask her a question she acts like you're asking her for a kidney. She refuses to combine metrocard balances but this morning was the worse. After the hurricane, everyone is confused and looking for guidance. I arrived at the Pelham Parkway Station swipe my card and the turn stile is not working. I ask her, are the trains running, she replies with an attitude Yes. I ask again how do we get in to catch the train, she replies with an attitude, you pull the door open and go through it. Now unless someone tells us that, how would we know? If she didn't want to speak, she could have at least put a sign up with those instructions. She is bad for the MTA and should be replaced with someone that really wants the job. Thank you for listening.

You must be an idiot. Were you expecting a club meal for $6.50? It's clearly stated on the signs that the meal is 2-3 dollars in addition to the sandwich.

contact the better business bureau. i was also charged about $10 and change for a meal. since when did subway get so expensive?

If you get your check on friday, then you won't show up for work on saturday because you will be smoking and drinking with your paycheck.

I went into store#31616 on 6/9 at about 11am and ordered a $5 foot long meal so my total cost for lunch was $7.50. For some reason my debit card was declined so the very nice gentleman offered to run it again and still nothing. So I gave him a different card and everything was fine. I went home and saw that I was charged twice on my debit card, one that went through and one that was still pending. I checking my bank account before going back into the store and I was only charged once on my debit card and once on my credit card. So I was going into the store with the hopes of making things easy and just getting another sandwich being that to me I had already paid for one.

I went into the store and talked to the gentleman that rung me up and he did remember the issue with my card. He advised me he needed to get his manager involved so he could help me. This is where my issue begins. Not once did he apologized for my inconvenience of what happened, but instead told me I would need to have bank statements in order to get my money back. I told him I am ok with just getting a meal like I did before vs. a refund. He went on to say that he does not see anything in his system of someone being charged $7.50 outside of my credit card. I even showed him my two different account statements that I could pull up online and that was still not good enough. He said he cannot help that I was charged twice by the credit card company; that if he gave me a free sandwich he would be out money now. He then said that he cannot just give free sandwiches out to everyone; that a woman was just scamming to get free food going around showing different store respites. I told him that even though I am showing him my two different bank account, I came back to the same subway, with my respite from the same store, and the gentleman that helped me remembers me is not enough to prove that I am not making this up. I would have been fine if there was a process to go through but because he told me that he would be out of money and he would be the one losing in this situation I was just appalled. I told him while he may be out of money if it really was the credit card companies fault, that he should never tell the customer (I am currently the one out in this situation) that they were going to be out $7.50. I started to cry because I was getting so upset with his lack of empathy for this situation and all he cared about was making his money.

As people started to walk into the store he could tell I was getting a little less than happy with this situation and did not want his new customers coming into the store hearing my complaint. He then told me he would go ahead and make me what I wanted, BUT he had to talk my credit card information to call them and make sure he got paid for it so he was not out of a sandwich. I told him why would I do that when they could possibly charge me and I would be yet again the one out. He comment was, that if he did not he would be short. I told him that was enough and the only reason he was willing to half help me was because there were people now in the store. I said a few choice words and walked out. I do apologies for my unprofessionalism.

I used to manage a deli and I would have never in my wildest dreams talk like that to a customer. For someone to get so upset about losing out of $7.50 which is not the cost he would really be out of for the total cost of everything in the first place. To also be put in the category as someone who scams subway restaurants when I had everything possible to show him how I was overcharged is just mind blowing. While I cannot discredit a whole company for one managers poor management style; I can assure you I will never be going back to that particular location. I do have many coworkers that visit the establishment and when I told them about this situation they were baffled.

I sure hope you guys realize who you have representing your company name as far as a manager goes.

could someone please give me banking advice? i posted a question.

Tasha13 has plenty of time to post comments, being in prison and all that.

don't worry tasha you don't look that bad

oh okay the truth is that i do have dark hair and a nice complexion but i don't look like elizabeth taylor in her prime (and she was always gorgeous even at the end of her life) but still i don';t look that terrible ... once yu get used to my looks i really don't look so bad...especially if you don't wear your galsses or contact lenses...really i;m not that awful looking...i dont get upset when subway and mcdonalds and male flight attendants say i look bad ...it's just their opinion and its not sexist or anything like that...peopl have to grow up and not take things personally...i have my self esteem even thoguh i have many faults

oh yeah, i forgot to mention that i look like elizabeth taylor did in her prime - really gorgeous, dark hair, nice complexion, beautiful eyes, just gorgeous, sometimes people stop me in the street and ask if i am related to elizabeth taylor but i tell them the truth that we are not related

just that even thoguh other people say i look bad, i really don't look that bad...once you get used to me i don't look so bad...there is nothing sexist about people at subway and mcdonalds sahing i look bad ...my self esteem is mroe important than what other people think...

once subway refused to serve me because of the wya i look...not pretty...do you see me upset about it? do you see me complaining that subway restaurant is sexist? i like myself so i don't worry about these things...i am a bully but i like myself with all myfaults...i carry dictionary withme because i am a bad speller..don't criticize me because no one else is perfetc...i like myself with all myfaults and there are alot of faults that i have so there

I recently found this on the internet and wanted to respond. I remember this situation very well and wanted to give my side of events. The young lady came into the store and explained what had happened and even brought her account statements with her to show the charges on the 2 different cards. It did show on both a charge to a Subway (it did not list a location or any specifics other then a Subway). I apologized and explained that I just needed to look up the charges in my register to verify. When I did this it showed 1 card had been charged but could not find any charges related to the other card. I explained this to her and even showed her the register findings. I said she needed to contact her bank and see where the charge had come from because that card had not been used in our store. She insisted that the bank could not have made a mistake and even though there was no charge listed I still owed her the money. I felt bad for her and kept trying to explain that this was a mater for her bank. I always try to make the customer happy but were not in the business of just giving out money just because someone says so without any evidence. I never accused her of being a scam artist, it was obvious that both her cards had been used at a Subway but again the register showed only 1 of them being used. I just hope she took my advise and contacted her bank to find out what happened

This place cheats customers. Ordered a foot long cold cut special promo sandwich but ask only to put one type of meat that comes in a cold cut sandwich. And the Indian guy charged me more. Very unethical business practice.

i didnt make any racial slurs or insults to anyone- im making insults now after being upset by being treated badly-- you obviously dont know the difference, plus you have no life since you live here posting comments 24/7... they also didn't not want to 'wait on me', they made rude comments and overcharged me. you have no comprehension abilities whatsoever- go back to grade school where people as dumb as you belong