Menu
Steak 'n Shake
Steak 'n Shake Customer Service Phone, Email, Contacts

Steak 'n Shake
reviews & complaints

www.steaknshake.com
www.steaknshake.com

Learn how the rating is calculated

1.0 1728 Reviews

Steak 'n Shake Complaints Summary

17 Resolved
1711 Unresolved
Our verdict: If considering services from Steak 'n Shake with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Steak 'n Shake has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Steak 'n Shake. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Steak 'n Shake reviews & complaints 1728

Sort by:

Newest Steak 'n Shake reviews & complaints

ComplaintsBoard
B
6:05 am EDT

Steak 'n Shake waitress whose name I believe was tiffani.

Pensacola, FL. My husband and I decided to stop at Steak & Shake for a burger and milkshakes. We were directed to a table. A table of 3 and a table of one were the only other customers. Waitress brought menus and a group of young people walked in as we were talking to the waitress. One of them started ordering as they were sitting down, while she was at our table. I asked how much more would it be for a milkshake instead of tea on the combo. She said, " I only work four days a week so I don't know the prices of stuff." I just shook my head and said "ok", then I ordered a large chocolate/peanutbutter shake for my husband & a large chocolate/caramel/pecan shake for myself - at which time I pointed to the type of shake I was ordering on the menu for her to see. Then I requested a few minutes to look at the menus for our food order. She went to the other table before turning in our milkshake order. That's not a problem, she came back and we ordered the single bacon cheeseburgers with fries for each of us. She brought us glasses of water.? We waited. The younger group at other table were becoming obnoxious and rude & laughing & talking about rigamortis, gore and using profanity. We waited for the waitress or the manager to ask them to watch their language in a public restaurant while other diners were present. Apparently the waitress knew them because she talked to them several times and was watching them and listening to them. So she was aware of their profanity and their conversation. We were only 2tables away from them. She served them their drinks & we still didn't have our shakes. They got their food, drinks and a banana split. Then we got ours. I asked her where were our shakes!? She said, "you didn't order any!? " I said "yes I did and I even showed you on the menu the type I wanted". She said, "well, I have trouble remembering things". I said, "excuse me"? And she repeated it. I asked why didn't she write it down!? She said it was because she got distracted cause a man at another table with a couple had hollered at her while she was at our table, so she got the order wrong. WRONG! We were looking right at that table and NO ONE at that table raised their voice or called her down. That was a lie! I told her I couldn't have missed that happening because I looked straight at that table and couldn't have missed anyone yelling at her from that table not 6 feet from us. After I reordered our shakes, she finally brought our milkshakes in "to go" cups and put them on the table then walked away!? We were finished eating by then! She brought the bill and we weren't charged for the shakes, so I decided to let it go. My husband had already gotten very disgusted and wanted to speak to the manager, but I told him I just wanted to pay and get out of there. He went out to the car. I went to the counter to pay the bill and she stated a higher amount than was on my tab!? I asked her why! She said, "cause that was because you ordered the shakes afterwards!?" I started to pay the higher bill and she asked, " how much for the tip? Or are you going to leave cash"? Unbelievable! My husband and I are both disabled and in wheelchairs and we try to show compassion for others, but this girl should not be waiting tables -Anywhere! I was a waitress years ago when I was very young and I would have NEVER treated anyone as rudely as she did us. I made very good tips doing her job forty years ago because I was pleasant, efficient, knowledgeable and considerate of my customers. If I made a mistake, I apologized and NEVER tried to pin the blame on the customer or on someone else. Even though I didn't order the best steak on the menu - I expected to be served in a respectful, pleasant manner . And if customers were being disrespectful to everyone within hearing distance, the manager or the waitperson should've requested they refrain from such language, not smile and frequent their table. I considered not informing you of this very unpleasant visit to your restaurant. But after much thought I felt you deserved to know. I've never seen this place with a lot of cars in the parking lot. I can see why, now. I saw some of the other complaints on your website regarding other locations. They are almost the same! Rudeness, disrespectfulness, callus, disinterested, irresponsible waitpersons or cashiers. Maybe your managers need a course on the "hiring of employees". Your food is good, therefore, your cooks are good, it's a shame your other employees aren't.

Read full review of Steak 'n Shake
Hide full review
ComplaintsBoard
L
9:41 pm EDT

Steak 'n Shake food quality

Myself and two other people went through the drive thru and wanted to place three separate small orders, but we're told that there was a two separate order max even though there was no one behind us in the drive thru and one of the orders was just for a soft drink. I ordered a side by side strawberry and banana shake. It took forever to get the shake, and when I did get it it was soupy and the whipped cream was really melty

Read full review of Steak 'n Shake
Hide full review
ComplaintsBoard
M
6:04 pm EDT

Steak 'n Shake product & service

When in the drive-thru, we (my family and me) had to repeat our long list of food three times with three different people responding to our order. We had short, snippy responses after we finished listing our order for the final time. We took roughly 10 minutes to list our order because they continually messed it up. We waiting in line to pay and receive our food for 10 minutes. While by the window, we overheard a few employees complain about our order and how long it was. When we finally got our food, it was sloppy and missing several items on our burgers. The packets of frys were sparse. The women who gave us our food was very curt and short with us and was obviously annoyed. Not even a thank you after we left very dissatisfied.

Read full review of Steak 'n Shake
Hide full review
ComplaintsBoard
C
11:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Steak 'n Shake customer service

On 5/1 at the zanesville ohio steaknshake I waited 15 minutes at the drivethrough. Finally got to the window and mentioned how long I have waited. Girl said snottily sorry. Then she took my credit card for 5 minutes, finally tossed my bag of food out without a word. I calledcustomer service, filed a complaint and so far have had a generated email. Disappointed and worried about the security of my cc account.

Read full review of Steak 'n Shake and 3 comments
Update by Copper80
May 08, 2017 12:54 am EDT

Im sorry this was meant for neatdude

Update by Copper80
May 08, 2017 12:32 am EDT

Sure little buddy...sure.

Update by Copper80
May 07, 2017 11:45 pm EDT

ummm, I think someone has multiple personalities.

Update by Copper80
May 06, 2017 11:35 pm EDT

This guy is one sick son of a ###.

Update by Copper80
May 06, 2017 2:46 pm EDT

Lolol..you are hilarious😂😂😂😂😂😂

Resolved

I am being harassed by another member of complaintsboard

Hide full review
3 comments
Add a comment
T
T
Tomboy88
, US
May 16, 2018 2:22 am EDT

She's a very hard worker when I come in overnight or even mid day she's always here working ten times harder then others in the store. I told her she should be a manager because she make sure that customers are happy and satisfied with their services. She'll make sure everyone is on there job I love everything about this young lady. And I eat here every other Tuesday 34 times a year and each time I look for Tempest. Awesome person to keep on y'all team please don't lose her. Thanks for hiring a wonderful female like her.

T
T
Tomboy88
, US
May 16, 2018 2:23 am EDT

Store number 617

C
C
Copper8O
, US
May 06, 2017 12:59 pm EDT

I am 56 years old not junior high, and shut up, If i ever acted this way in public my husband were there he wold cause a scene, but he was banned from there because he swore and threatened to hit me because they made him angry.

C
Author of the review
C
Copper80
, US
May 06, 2017 2:50 pm EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Copper8O

I never posted this

C
Author of the review
C
Copper80
, US
May 06, 2017 3:20 pm EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Copper8O

I never posted this, i believe my account has been compromised.

C
Author of the review
C
Copper80
, US
May 06, 2017 6:15 pm EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Copper8O

This was not posted by me

C
Author of the review
C
Copper80
, US
May 06, 2017 11:36 pm EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of

### you you brainless ###

ComplaintsBoard
M
11:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Steak 'n Shake drive thru

OrderEnD 5/5/17 7:14:41 PM
*525723*

The person who took my order should not have been approved to work the drive-thru window. It took her about six minutes to get my order straight and my having to repeat it over and over again. Had to wait in a parking spot for her to bring out my shakes and without the drink carrier that I had requested. When I got home only one shake was correct and the other not even close to flavor ordered.
VERY dissatisfied with the service and quality of the food!

Read full review of Steak 'n Shake and 1 comment
Hide full review
1 comment
Add a comment
ComplaintsBoard
U
2:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Steak 'n Shake service

I went to the manchester store number 6. I stood to be seated for 10 minutes. They had 2 other tables seated in the whole store. While standing there 1 manager and 3 employees looked at us but never acknowledged that we were waiting to be seated. Finally the cook told us sorry and to seat ourselves. He was nice. We sat at our table fir another 5 minutes without minues or service. While the servers on duty played on there phones and just looked at us. I got up got our menus and we waitrd another 10 for a server to take our drink and food orders. The food was amazing but service here sucks. Ill drive the extra 10 minutes to go to a busier location with better service.

Read full review of Steak 'n Shake
Hide full review
ComplaintsBoard
S
12:27 am EDT

Steak 'n Shake service

almost midnight and SnS said we don't care that y0u only want a soda...explanation ...
had to wait for order in front of me for several minutes... even though we are the only 2 customers in drive line SnS had me and previous customer wait... I did not like it but patiently waited ... then had to wait 6 minutes before taking action for my soda... watching manager and employees laughing led me to honk to get my soda .. manager played dumb .. concluding message .. Mike, next time avoid SnS and go to Caseys... SnS do not want you! .. post note...oh I use to eat at Sns (check my credit card) many times earlier in day... but message clear ... SnS late is not welcomed

Read full review of Steak 'n Shake
Hide full review
ComplaintsBoard
D
2:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Steak 'n Shake terrible service repeatedly

Visited Steak n Shake on 4913 Dixie Highway, and had a terrible experience as usual. I had not been to this Steak n Shake in more than a year because of a string of bad experiences. We walked in and were not greeted and had to seat ourselves. There was only one server for the whole restaurant. The other employees were in the kitchen l, but I'm not exactly sure what they were doing as food was not coming out fast. The manager on duty was no help at all. He was rude to the customers and not apologetic at all. He basically told everyone that they were busy and short handed and there was nothing he could do. I personally saw two separate parties leave, and I would imagine they were not the only ones to do so in the course of the day. As I mentioned earlier, this was far from the first bad experience we've had at this restaurant.

Read full review of Steak 'n Shake
Hide full review
ComplaintsBoard
L
4:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Steak 'n Shake location in wildwood florida. steak and shake

My husband and I live on lake Panasoffkee the area is called Idlewild and live 10 miles away from wildwood.we recently had house guests for the weekend from our home town of Sarasota.we all went into Leesburg for bike fest and on way home decided to eat at steak and shake in Wildwood there were 8 of us, we went in and to our surprise they weren't busy, waited to be seated 15 minutes ! Employees​walking right past us to the point that it was clear we weren't welcome ! I am a restaurant mgr and was outraged at your staff ! We were 4 couples ranging from​ age 25 to 53 .also my husband was blinded in a accident last year and for us to have to walk across the lot to Burger King after being so rudely ignored was outrageous ! I'm sending a complaint to our abate chapter for biker rights and also to agency of disabled .I feel like we were discriminated against and not only will we NEVER step foot in ANY steak and shake and Will let biker community know how we were treated ! Also filing a complaint with agency for blind and disabled thru our long term care case manager
Shame on you ! Laura BARKER. [protected]@gmail.com

Read full review of Steak 'n Shake and 1 comment
Hide full review
1 comment
Add a comment
ComplaintsBoard
A
1:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Steak 'n Shake food/and service

I went to this place around 12:00pm I order a triple burger add cheese no onion no pickle. The girl was in a hurry for one! I made it home about to eat my food and it's completely has onions and pickle on the burger! And i'm allergic to it. I'm beyond pissed because I payed my money for something that was so easy to cook and make and the cooks still made it wrong! I don't understand why was it so hard for them to follow what the order ticket said! The other thing is I called back up there 5 time! And there was no answer! No one has called back! If your going to run a business you need to at least answer the phone!

Read full review of Steak 'n Shake
View 0 more photos
Hide full review
ComplaintsBoard
C
9:14 am EDT

Steak 'n Shake birthday reward

I have been eating regularly at your location at the Hulen, Tx location. I have been looking forward to receiving my free Birthday meal. Unfortunately I opened the email to see what the expiration date was and now it is telling me that my coupon has been redeemed. This is very upsetting due to the fact that my whole family was planning on eating there very soon. Is there anyway I can be issued a new coupon or voucher? My email is [protected]@gmail.com

Read full review of Steak 'n Shake
Hide full review
ComplaintsBoard
C
11:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Steak 'n Shake drive thru food

I have been in your facility numerous times with my son for dining in but tonight I just wanted to get my food & come home to eat. My fries were so over done I fed them to my dogs & the edges of my burger were crunchy! I have never been so disappointed in Steak and Shake food as I was tonight! Do you have to dine in to get good food? Shouldn't the drive thru food be just as good in quality?

Read full review of Steak 'n Shake
Hide full review
ComplaintsBoard
L
8:37 pm EDT

Steak 'n Shake food

This was the worst experience i have had with steak n shake i came thru drive thur and order me and co-workers food and it was $ 46.87 i had got burgers and fries all the burgers were messed up and was real simple 3burgers with ketchup.mustard.pickles.cheese...and some all the way no mayo add cheese ..fries no salt ...fries were not fresh at all ...And then they had no receipt in bag nothing at all...then i call no answer like wow ...
What can you do to fix this or something

Read full review of Steak 'n Shake
Update by LaShawna
May 01, 2017 8:39 pm EDT

Can you all please fix this situAtion a credit or something free meal coupons

Hide full review
ComplaintsBoard
R
9:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Steak 'n Shake slow service and missing orders

When i received my order we were missing a chili and a salad and a strawberry shake the service was bad real bad but the time the 3rd order was at the table almost everyone was done eating. The fries was cold had to ask the waitress for my ticket 3 different times talked to the manager he acted like he didn't care i thought that the manager is supposed to be there for the costumers

Read full review of Steak 'n Shake
Hide full review
ComplaintsBoard
B
8:26 pm EDT

Steak 'n Shake slow service!!!

The service at the Olathe Strang Line location is horrible and slow. We came as a family as a reward for the kids helping with chores. They were told they could have what ever they wanted including multiple shakes. Unfortunately the time it took for the shakes to make and the poor slow service caused us to have to cut their reward short. Next time we will choose another location to reward our kids. No one seemed in a hurry to help, just in a hurry to clean and go home

Read full review of Steak 'n Shake
Hide full review
ComplaintsBoard
J
12:03 pm EDT

Steak 'n Shake service

Good afternoon. I'm writing this today so you are aware of how these two stores are being supervised. Viera fl and merittisland fl. When entering you smell this horrible smell from the sewer. It is very stomach turning. Stores are filthy and the floors are dingy and gross. I've seen the Viera fl Mgr shove food in her mouth. Not pay attention to the food that sits on the counter after the order is completed by the cooks. So you get cold food because no one takes pride or believes in team work. I really think twice before coming to eat here because everything I've mentioned is a constant. These stores need corporate assistance and Mgrs need to be fired !. As for the kids that are employed with your company it's just that they are kids and they need to be trained on cleanning and paying more attention to everything in the store. Team work is not something I see while here. I forgot to mention that I have come here a few times because my boyfriend and daughter enjoy the food. I hope you will listen to me and do something about all the things mentioned. Thank you!

Read full review of Steak 'n Shake
Hide full review
ComplaintsBoard
N
10:02 am EDT

Steak 'n Shake y r u out of 4 thing I want and u can't​ make the 5 right

It's ridiculous the first 4 things I ask for the store is out of. Now y can't one of your employees walk there lazy ### next door to Kroger's and get some pancake batter. And to top it off the 5th thing is a single prince of royal. its a double and I want a single. She says I have to charge u for the double but she will make it a single. Because the single comes with fries not hash browns. . I said ok. Well I didn't get my has browns. They brought me well done fries. And my burger is wrong. I didn't get the onions and tomato I asked for. This is the Dixie hwy location in prp. Anthony is the assistant manager.

Read full review of Steak 'n Shake
Hide full review
ComplaintsBoard
P
1:04 pm EDT

Steak 'n Shake slippery floors & very poor food preparation

04-29-2017: we entered Steak & Shake in Hilliard Ohio @ 10:20 am; to begin with I slipped on wet & "Greasy" Floor, wet floor sign was only posted after I slipped and twisted myself, I am a Senior Citizen but even waitresses were slipping on the floor. Once we were seated & finally waited on (approx 15 min wait) we both ordered Homestyle Breakfast (one w/Hash Browns & other w/Silver Dollar Potatoes, waitress returned & said we are out of Hash Browns, & we still had not been served coffee or water (another 15 min wait) Waitress did apologize but it only gets worse! When food was finally served @ 11:25 am (1 hour 5 min) after we were seated, I/we ordered eggs over medium, however mine were Hard & food was barely warm; I refused to eat this food because it wasn't what I ordered, after another 10 min trying to get waitress attention, she sent Manager over & he said "Do you want new Eggs?" of course I replied "Yes I want new eggs only if I don't have to wait another hour!" 20 min later, Manager returned w/eggs, I asked what took soooo long again time wise & he replied, "it takes longer to cook Over Medium Eggs!" At this time, the rest of my food was "COLD!" I asked Manager, "What do u want me to do with this cold food, & he asked" Do you want me to take it away or WHAT? Consequently, I only drank coffee & did not eat cold food! Manager did cover the meal(s) cost but he did not apologize nor did he show his face again; he left everything up to the Waitress! After all this trouble, I left very "FRUSTRATED & HUNGRY!" This was totally unacceptable (even if Manager did pay for my Husband's food!)

Read full review of Steak 'n Shake
Hide full review
ComplaintsBoard
K
1:02 pm EDT

Steak 'n Shake taco salad

I purchased a beef taco salad to go with the meat and dressing on side. Not only was it almost $8 but the size of the container of meat was pitiful! Plus the drive thru person working was very unfriendly and seemed to be displeased of the fact she was there working. We also got breakfast bowl and breakfast tacos and no salsa was offered or placed in the bag. Probably going to be awhile before return back, let alone ever order a taco salad again. I can practically​make enough taco salad to feed myself and 2 kids for that price. Very disappointed steak n shake!;

Read full review of Steak 'n Shake
Hide full review
ComplaintsBoard
J
1:22 pm EDT

Steak 'n Shake I'm complaining about a shake i ordered today

I went to the one in Cape Coral Florida off Pine Island Rd fit lunch today and I ordered a peanut butter cups shake to go. After drinking all my shake I opened it up to eat my Reese's cups at the bottom of the cup and notice the was something strange on my Reese's cup. I pulled it up out of the cup and it was a fly... 🤢 I'm so grossed out threw it all away. That store needs to be inspected and cleaned. The floors in the kitchen is nasty and I don't see myself going back in there any time soon.

Read full review of Steak 'n Shake
View 0 more photos
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Steak 'n Shake customer service

Website

www.steaknshake.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Steak 'n Shake?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Steak 'n Shake Customer Service. Initial Steak 'n Shake complaints should be directed to their team directly. You can find contact details for Steak 'n Shake above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Steak 'n Shake. Discuss the issues you have had with Steak 'n Shake and work with their customer service team to find a resolution.