Steak 'n Shake Enterprises / scanner not working

United States

I have money on my Steak n Shake application. I decided to use it last Friday while on travel in Savannah/Pooler. I used the drive-thru. There was no notification that the scanner was down but there were signs everywhere on using the app. Once I got to the window to pay, I was told by the person at the window that it wasn't working and that it must have been struck by lightening. I then had to use my credit card. The saving grace was that my food was hot, fresh and delicious. The reality is that if I had known the scanner wasn't working, I would have chosen another restaurant as I didn't want to spend money out of my pocket when there was money on my card and I will get no credit for my visit towards rewards.

Sep 26, 2017

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