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Sprint / misleading sales reps/cust service

1 United States Review updated:

I ported my husband’s phone number from Verizon to save money with my account on a family plan with Sprint. I was told at the Sprint store that he needed a new Blackberry to be compatible with Sprint’s network, but that we would receive a rebate on the phone making it free. We turned in the paperwork and received a notice over 30 days later that we were NOT eligible for the rebate. I called to cancel the line with SPrint to return to Verizon, only to be told that it was past the 30 day time frame and that I was now locked in with Sprint and out the money for the Blackberry. In the meantime the internet on my phone stopped working, and after being promised a replacement phone that never came, I called Sprint customer service only to be told that there was no record of any such replacement phone being issued. Customer Service and the store Sales Reps told me repeated lies and now I am stuck with a phone that doesn’t work and a two year contract. Beware of any product or service from Sprint

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Comments

  • Th
      23rd of Sep, 2010
    0 Votes

    Get off the phone with your complaints and go into the store while they are busy, and make a fuss. State that there's another phone company thats offering a better deal with the same phone, and even if you break contract, you would still be saving money. Tell them, all you want is the promise you were given. Ask them to give you a warrenty replacement, and the rebate. And if they refuse, go to cricket. They've got great deals with blackberrys. I'm leaving Verizon for cricket

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