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1.7 667 Reviews

Sprint Complaints Summary

116 Resolved
551 Unresolved
Our verdict: With Sprint's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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3:06 pm EST
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Sprint what a rip off company

What a rip off company! I had been a loyal Sprint cell phone user for many years. Somehow with a mail address change I missed a payment. Sprint called me and offered me a $50.00 credit to pay the late bill if I would keep service for 2 years...little did I realize that if I cancelled service before the 2 years expired that Sprint would charge me...hear this...$150.00 for breaking the contract. I called them, wrote to them via US Mail and via e-mail. Nothing in the way of accomodation. Wow! Sprint made a $100.00 profit on that one! Do not under any circumstance agree to such a deal with Sprint. So far, I am a happy Verizon user. By the way I canceled Sprint because I kept getting dropped calls when we were in Florida for the winter.

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ambiekay
Topeka, US
Feb 17, 2011 7:59 am EST

ok so sprint gave you $50 to renew but you obviously called to cancel so u thought u were going to get over on sprint after they gave you $50.00 of course you would have that fee sprint was trying to help you and u just complained anyways cmon now

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Sprint poor customer service

Poor customer service, very rude at times and they don't care about there clients when we need help at times, I find them not helpful at all when you need some advise or or help, Sprint was probally the worst choice in making a 2 year agreement with them in a cell phone deal. They have over bill me me at times and couldn't do nothing about it and again they were very rude about the situation.So again I don't recommend for no one to buy a sprint phone or make a agreement with them, I've learn my lesson and I'm in the process of it now...

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BIllyhaas
LV, US
Sep 13, 2010 7:27 pm EDT

I agree. I have been with Sprint since they introduced the old Motorola phone that was a big box like unit about 21 years ago. And still get treated terribly. Went in with son's phone (Rumor2™ by LG®) that was replaced 2-3 months ago as it had same problem (screen went black) and they said it would be $99 to just look at it since I did not have insurance. If they treat me that way just think how they treat most of their clients who have been there less time? Why would I pay more for them to look at phone than I paid to get it? And why if after only 2-3 months should I have to even come back in? Customer service in America is killing us. Any company who treat new folks better than loyal customers will have a short life.

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8:32 pm EST
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Sprint outrageous overage fees

We were paying $61.36 a month for sprint thumbdrive / internet access since december 2008. Then july 2009 they start charging outrageous fees for going over "your account spending limit. " they only give 5 mgbt and charge you way more than double if you use 10 mgbt for example. I don't know what I do each day that generates what mgbt so how can I believe what they say is true? For the price of $61.36 a month they should send you a courtesy e-mail that you are near your limit instead of having to log onto sprint.com. But that is how they make their $$. No wonder why when many people's two year contract with them ends, they'll be switching to another provider, as I have read in a yahoo news article.

I am ending my contract a year earlier and should have done so at least 3 mos. Earlier. The $200 early termination fee is less than the 6 mos. Of overage! I asked if they have an unlimited mgbt plan and they said no, that not one exists anywhere. And I found out that was a lie, as there is unlimited on at&t or at least up to 250 mgbt on comcast. The most I would use I guess is 10-15 mgbt max. That verizon & sprint plans for the computer can be ridiculously expensive. I could have paid two extra car payments with that money. They said that games and apps on facebook could cause that overage. But they are definitely not worth a crazy $200 extra dollars a month! Hello?

So now I am getting phone, internet & cable through comcast. I would have stuck with at&t (Which I had for phone) and added internet but they wanted a $300 deposit for direct-tv (U-verse not available here yet) and no deposit for comcast (A contract was required for at&t but not for comcast). Even though at&t less per month than comcast, I didn't want to pay that initial extra $300 deposit.

Back to sprint, for people enrolled in their account spending limit program they are going to start charging a $4.99 monthly fee if you don't sign up for automatic payments. I would rather the computer be shut down after my $61.36 than this unpredictable, difficult to comprehend overage. Is it related to how much electricity a megabyte uses or just something they allott an arbitray amount of money to?

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Sprint additional fee

I opened two mobile numbers with Sprint in November 2009. The first line I understood it was a two year contract and with that new line I received a equipment discount for a BB phone. The second I provided the phone and was told by the Sprint sales person that if I chose to purchase a new phone during the contract period I would still be eligible for the discount. That was good news since I did not know if the phone I provided would last two years. I received a letter from Sprint in December 09 just two months later with news of a fee that would be added to my account $4.99 monthly because my account is in their ASL Account Spending Limit program. The fee however will be waived if I allow them to automatically debit my checking account for the monthly service.
I called their customer service and spoke to two supervisors after going on and on with the customer representative who was not knowledgeable. It turns out that the fee only applies to the ASL customer (not explained when I opened the account) Discrimination?
I think so... Also that equipment discount for my second line... LOST! The sales person was apparently wrong. If I purchase a new phone for that line it will extend the contract date 2 years from the date of purchase. On the front end the Sprint store and customer service was pleasant to deal with and helpful. After the 30 days trial period expired that friendlyness and will to service the customer evaporated. I am disapointed with their customer service, added fees, and cell coverage. I hope to to get to someone at Sprint that can actually resolve my complaint to my stratification.

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La Ron Kc
, US
Aug 22, 2016 6:51 am EDT

I closed my account out and they keep billing me. I paid the last bill and and cancellation fee but they keep sending me new bills. I keep calling they say it is done but then a new month comes and a new bill

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phoebe ndurere
,
Oct 09, 2007 12:00 am EDT

I have been receiving these text messages for about a month now and whenever i try to contact my customer care they keep referring me to other associates who tell me they dont recognize the service of which they charge $24 a month and $6.00 per week. Am lost i dont know how i can stop it. Someone please help.

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Grant Curtis
,
Nov 20, 2007 12:00 am EST

Aside from being on hold for hours and then connected around to people who can't help, Sprint Mobile is one of the worst Companies I've ever dealt with. I had the service for over a year before I started getting recordings that said that my roaming service was not available on some other network--and this happened in NYC and LA. I had the top end plan for unlimited voice and data including all roaming costs except for international.

Sprint talked me into buying a new black berry (the first one was less than a year old) only to have the same issues. In the midst of this, my phone was disconnected because they stated I did not pay my bill. Come to find out that they credited someone else's account with my payment and asked if I could figure out whose account it was credited to. Listen Sprint, I don't work for your lousy Company and never would based on my experience with you.

After completely losing my mind with Sprint and too many calls to keep record of especially hours and hours on hold, I was forced to discontinue service. And this is after I spent several hundred dollars on a new black berry I did not need and a perfectly good original one--both are now paper weights. But it gets better, Sprint has now put me into collections after I had worked out my bill closure with them by phone.

It is clear to me that I am now fighting about principle and will spend what is necessary through the court system to return some of the damage done to myself and my business by Sprint. Not even an apology. As for their new alleged policy regarding customer service--you've got a long way to go Sprint.

This is the first complaint I have ever lodged against any Company in my 30 year business history. As an investment banker, I would recommend anyone speculating in industry stocks to "short sprint." Company's that work like this generally don't work for that long.

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Kathy Dozier
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Feb 11, 2008 12:00 am EST

Charges of $9.99 wer charged to my cell phone bill without my authorization by minor on [protected]. Beware!

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patrice smith
Spartanburg, US
May 20, 2011 9:52 pm EDT

i order a family plan from sprint for my child and me back in march of 2011. when i got my 1st bill it was almost $500.00 dollars and the plan i got was only suppose too be $130.00 dollars pre month. so i called and was told the person that ordered my plan did not order the right plan. at this point i didn't like their cusumer service because when they put another worker on the line i was told by them that who ever order for me didn't even work for sprint..so i just asked for my refund back i was then told that i can get my refund back and that they will cancle everything out and send me a kit too send the 2 cellphones back. i didn't receive a kit for another 3weeks. when i opened it their was no label too send the phones back so i called sprint once again and was told i can send it like that needless too say when i took it to ups they couldn't send it without a label. so i call sprint again then was told too take it as was 2 a sprint store near by. so i take it there and they told me too take it too the sprint store in the mall. once i got too the sprint store in the mall they tell me they can't send it without label. so i come back home and call sprint once again just for them too tell me that they will just have too send me another kit with a label and they was really rude with me. so i get the 2nd kit with a label this time in 2weeks. i send it the same day and wait for my long over do refund. in 3more weeks i get a check for 1 cell phone so i call before i cash the check too ask about the refund for the other line. they then apologized for the inconveniece then told me i would be getting the other refund check in 3to5 business days. so when i didn't get it on the 6th day i called sprint back yet again and was told by 2people they didn't understand what was going on but they will try too find out. by the time they put the 3th person on i was told they sent both checks out then she changed too i only sent one phone back. then she says well i'm sorry ms smith i don't know what too tell you but i can put another report in so i told her i need too talk with someone that would know what too tell me because this has been going on for too long now. she puts me on hold yet again and leaves me on hold for 40minutes so i hung up too put this complaint in. my question is how and when can i get my money back?

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missmalissa
Eau Claire, US
Feb 21, 2012 10:01 pm EST

Last month with Sprint-
12/23/2011- I paid my bill manually online as I have for several years. I few hours later I noticed a second debit to my checking account in the amount of $35.00. I figured it must have been a late fee, so I allowed it, but this debit was not authorized.
12/31/2011- My account was debited for the full amount of my next due bill, $274.40. This payment was also not authorized by me. I called customer service department who transferred my to finance department who agreed it was an error and they would refund me. They also told me they would remove my debit card from your system after the refund.
01/05/11- This refund was completed .This error cost me $60.00 in overdraft fees. Sprint claims payment was made from my child’s phone. She denies this and I don’t know why she would. Regardless, she is 13 and not authorized to charge my card.
01/13/12- My child called from a friend’s house to tell me Sprint was calling her phone. I advised her to ignore future calls as I am the administrator on the account. Later that night, my checking account was again debited for $274.40. I did not discover this until I couldn’t pay for my gas on Sunday.
01/15/12- After discovering error I placed a call to the customer service department, who transferred me to a Brittany in Finance. I was told this money could not be refunded and again “somebody” called and made a payment on their phone although the only authorized to use my card is me. Brittany was not sympathetic, did not apologize and talked over me. She told me she would call me back in three hours with a resolution. She did not.
01/16/12- I called my credit union to start the process of disputing the transaction since I had not heard from Sprint. At this point I have incurred an additional $210, bank refunded $105, in overdraft fees. I have two checks that have not cleared and an automatic withdrawal for my daughter’s braces that will cost me another $90 in fees for a total cost of $360 in overdrafts.
01/17/12- Brittany finally returns my call leaves me a message to call her back. At this point it is too late to stop the transaction dispute with my bank. I am finished with the phone circles I get put in when I call you.
Napologyigies, sympothy or resolution to my problem. Very unsatisfied customer!

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Fred M Kadin
Delray Beach, US
May 15, 2013 3:38 pm EDT

SprintPCS Customer for 14 Years. My wife and I called SprintPCS to indicate we were moving to Cuenca, EC on April 22nd. We had Apple 4s phones since December for which we paid $200 each and 2 year contract.We were direct billed every month for approx. $265.00. Sprint Cust Serv gave us the option as we were moving out of the country and not to a competitor - to return phones and end service, or pay $160.00 per phone and have them unlocked. Wepaid the $160.00 each ($358+) by credit card while standing in a tel. store in EC on April 25th. The last months bill had already been paid. As soon as we made the payment, the representative said they couldn't unlock the phones as we were no longer customers! An option was to re-engage for min. six months and they would unlock (which means they had control of the process). We have called every day at our expense to Cust Serv. - obtaining names, Rep. ID's, promises and no action. We would like to get this resolved - but can't reach corporate seniors. We will go to the FCC, Florida AG, and Palm Beach Fraud Upon Seniors if need be - but is there another way?

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DCZ
Mt Pleasant, US
Jun 27, 2011 8:16 pm EDT

I was on a month to month contract with Spring after my two year contract. After choosing a different (better) service provider, I called Spring to cancel my service. I called Sprint and explained I had a contract with another service. I assumed with no contract, I could just walk away as I had been lead to beleive. What I found out was somewhat different. I had almost three weeks left on my billing cycle and Sprint does not cancel any bill until the next billing cycle. How convenient for Sprint. This amounted to a three week penalty to get out from under Sprint service even though I was no longer using their service and had no agreement in place..
I finally received my last bill for .21 cents and they woudl like me to send them a $1.00 to satisfy my .21 cent bill. And this company can't figure out why people elave and do not come back.

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ryan9898
Bristol, US
May 14, 2013 8:54 am EDT
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Last September I bought the new Galaxy S3 LTE phone from Sprint. They told me it had the newest and greatest 4G capability. LTE is not available in my state. How can this company sell me (and everyone else) a phone that does not even work in our state? No one told me LTE is not available in CT and now im stuck with the phone for 2 years.

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you for real?
Sugar Land, US
Apr 14, 2013 9:07 am EDT

I am not just beyond frustrared with the lack of coverage and data and crappy phone they sold me. I have also NEVER been able to activate my reimbursement debit card I got when I purchased the new phone because my "unlimited" plan can't make 1-800 phone calls. I have also encountered their system is conveniently "down" the day my payment is due, therefore making me incurre in late fees. Also, the hot spot is a joke. Don't even bother activate it! Switching to Verizon in May, yei!

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Sprint ridiculous cell phone charges for a not so great phone company

So, I signed up for a sprint 2 year contract this past summer getting the Everything Data plan. I like to use the net, download etc. About two months later I downgraded to the Everything Texting plan. My next bill was great. It was 50.40 cents. I could not afford the 70.00 charge they were charging for the internet. To my surprise my bill jumped to 183.94 for internet use, and then another 40.00 for god knows what. I called Sprint and complained and told them I wasn't going to pay the bill. I didn't use the web on my phone since I changed the plan, but they still claimed the charges were right. I have just been avoiding them. They call me weekly now trying to get money from me and I tell them the same thing, I'm not going to pay for something I didn't do and I still don't plan to. Sprint is ridiculous.

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Update by Pruess
Dec 28, 2009 9:25 pm EST

I would like to add, as I forgot to put in my post. Of the two months b4 I downgraded, my phone didn't work properly about 75% of the time. I would have to call customer service and actually a lady there said let me be honest with you. Sometimes some phones don't work. We can only help you try to fix the problem, they just happen to be down today. She said if it happens again(after wasting an hour and a half of my time), just call back and do it again. I went without service for two days once and they want me to pay for the bill? I e-mailed them and told them I didn't get the service agreed upon in my contract, but they still give me the same schpeel.

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AmericaHasIssues
Waukesha, US
Jun 16, 2010 4:43 pm EDT
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I hear you all the way. I"m in the Milwaukee area and the reception in Waukesha is just absolutely deplorable. Sprint has the worst business model and worst customer service and it shows...

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Sprint cell phone scam

I had a sprint cell phone for five years. During that time, I was constantly on the phone with them disputing my bill regularly. My bill would be at least three hundred dollars every month for one line of regular phone service. When I would call Sprint, I would usually get the Phillipians, where they barely spoke english. This company would add extra stuff on that I didn't order--extra plans, extra texting, extra web, tv, etc. They would even hang up on me or put me on hold and never come back. I finally ordered the web to prevent extra charges. They never put it on my phone and tried to bill me seperate for a couple ring tones--in the hundreds of dollars. My final bill from these idiots for regular use (never used my phone much) was $850.00. I told them to shove it, they owe me money! Now I go with Metro PCS. The phone fades in and out once in awhile and you can never get ahold of customer service, but at least my bill is normal every month. Thank you. SPRINT SUCKS BEWARE!

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Yadi50
, US
Jun 14, 2011 5:18 pm EDT

Don't tell me they are a rip off, I was trying to find out information for a friend of mine, all their regulations are a real scam, as sample in order to upgrade your phone you must be an excellent client, althought if you are update with your bill, if you have no insurance never they replaced a phone that is having some functions problems cause by manufacturer problems, if you want to update your phone, you can do it after 10 or 18 months, but they do not split the payments as other companies to help their loyal clients, you are submitted to collection for that purchase, in order to make your payments for your new phone, I have a friend of mine having problems with her expensive phone, she has no insurance and they do not want to exchange it although is problems becauses the manufacturer, my provider never do that to its clients immediately they replaced, or if want an upgrate they split the payments and ad a minimum amount to your monthly bill I adore my provider. My friend is stuck with that fraudulent provider Sprint. The Federal Trade commission should do something.

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Sprint late fees

Anyone from California having trouble with Sprint’s late fees? You’re not alone. California consumers are taking on Sprint for inflated late fees.

I work with a law firm trying to help get consumers their money back from Sprint for late fee charges. If you’re a Sprint customer in California and have paid a late fee to Sprint, you can contact the law firm to join the suit or learn more about this investigation by visiting www.hbsslaw.com/sprint.

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Sprint free picture mail rip off

Upgrade your Sprint account to Everything Messaging Family which includes free picture and video and you can send and receive family and friends photos at no cost. Wrong! I have been a Sprint customer for more than ten years and three months ago upgraded to the family messaging plan. Every month since my upgrade Sprint has charged me at least $75 a month for data usage. Call customer service and you get the story that it's something you are doing wrong. It is certainly not Sprint's fault. Research shows that Sprint's computer system apparently cannot process picture mail correctly and charges you for internet access. Sprint is aware of this but will give you a hard time, and may or may not credit your account for the cost of your free picture mail. Think long and hard about doing business with Sprint.

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WG from NY
Nanuet, US
Jan 11, 2010 12:22 pm EST

I filed an FCC informal compliant against Sprint for charging me for picture messaging. Someone from Sprint called and told me that I did access the internet to obtain my pictures (which was untrue). She didn't even listen to me. She was very rude and told me they would not waive the termination fee. I wasn't even asking her to do that. I told her I was forced to purchase a data plan to avoid being charged every month. She insisted that an investigation was done and I used the internet to get my pictures. I wanted to speak to the person who did the investigation to see if they could match the times and dates of the pictures I recieved with the so called internet usage and I couldn't. Sprint is such a rip off. I was with T-Mobile for 10 years and never had this problem. The FCC said I would have to obtain a lawyer to file a formal compliant. Please let me know if someone else is. I can't take this anymore.

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Pissedin INDIANA
Fort Wayne, US
Dec 16, 2009 9:17 pm EST

I was with Nextel since 1996 then signed on with Sprint in 2000 I went into the store, the salespeople showed me the plans that they had at the time, I informed them that I wanted to send text messages and pictures to other people. They said "no problem, with the plan you chose you will get free(unlimited) text and pictures, but at no time do they state that you will get charged 3 cents per Killobit when you send the pictures. Nor do they tell you that the only way you get charged is if you save the pictures to your phone. So this is their way to charge you extra money on top of the contract amount. This is false advertising hands down! If Sprint would tell people up front via the sales people or the brochures that they will incur these extra charges then they would have way less new customers signing on to them. I propose that we as pissed off customers should get together, contact a lawyer and instate a class action law suit against Sprint to either make them honor the FREE picture mails or change all their brochures, contracts, and terminology to state that you will be charged for picture mail!

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Sprint harassment

I am not a sprint customer... Thank god! They have been sending pop-ups that interfere with me e-mailing my family for the holidays, (They live out of state) , and every time I immediatley click on the "close" box, the pop-up appears right away, again. (This happened when I was trying to send them e-cards from 123greetings.com. If I hated sprint before... I do even more now! I will be sure to tell my many friends about this invasion of privacy, and lack of respect. Sprint is robbing people! Thank god for i-wireless! I have also heard how they draw people in with enticing promises, then get them for "blood"! I would rather be poked in the eye with a red-hot poker, than be a sprint customer. Anybody who has a chance to avoid them and doesn't is stupid, (Unless they have been decieved) (Which is very possible). I say to anyone who is smart... "forget cute camera phones, fancy promised, etc. , go with a no contract phone company (Like i-wireless).

Signed,
A happy i-wireless customer for about 5 satisfied years!

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wagsz55
Omaha, US
Dec 11, 2008 1:09 pm EST

I have never seen a Collections group act this way and be so unprofessional. I have a $212 bill with them that stems from an error on their end. I had an employee help me lower a phone plan to ride out a contract for my fiance', as we both have work phones that we can use (and their Sprint too). He lowered it from the mid 70 dollar range to around $30 a month. 3 months later i notice the bill was showing that I owed an average of $75 a month. Calling corporate, they could only see the record of one minor change, but not the overall coverage edits. I explained it and then left message for the employee I worked with to clear it up.

In the past week this RPM has been calling my work phone and work cell non-stop! Today as example: 12:52pm, 12:42pm, & 12:16pm...the day before 2:56pm, 12:32pm, & 12:23pm. The first day they started calling MY WORK Phone mind you, I answered and nothing would happen. 3 times I answered to nothing and waited. Called the number back to find what donkey was doing this, and they said that it's just the way their dialer can work! I have easily talked to 3 people from there, telling them to not call work, ...WOW...while typing this the just called again...Hello Diana, oh...telling them I was working with both corporate and the store to resolve and they just keep calling 5+ times a day to both numbers.

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Sprint repoff insurance

Ive been with nextel and sprint for over 8 yrs and never used my insuranse and now that I needed their telling me that I have to send
My contract of when I purshade my phone and thats been like 3 or 4 yrs ago its been more than a month that I reported that it felt from my hands and when I closed the door from my car I goted with the door and it broked it and since then ive been calling sprint and when I tell the represent that I want to talk to the manager they say that his going to tell me the same thing. And they hang up on me for about
10 to 12 times and for last I called the corporate office of nextel sprint they couldnt help me either I think that they should let us know
That signal insurance requiers us to keep the contract of our cell phones for so many yrs I would apriciate if someone who reads this could
Advice me of what to do next thank you

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Sprint fraudulent charges

I have been incurring "travel minute" charges for several months now even when I'm in my calling area. I have made complaints with the office of the attorney general, FCC, and Sprint, and they make no effort to rectify their fraudulent charges. They just send a letter stating that the charges are valid and more or less "deal with it". There has to be some way that the cosumer is protected. Every time I call someone has a different story and they can never answer my questions because thier computers are always down. This is absolutely ridiculous. If they refuse to adhere to proper morales, they should at the very least relinquish my contract so I shouldn't have to deal with the incompetency any longer.

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Sprint collections account

i have a account in good standing with sprint and they have posted negative infomation on my credit report for the last three years. Every time i call them to dispute this they show i am not negative and have a account in good standing and they are not posting anything on my credit. The people are outsourced and do not understand my questions half the time and i still have this account posting negative on my credit.

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Sprint unauthorized charges

I signed up for cell phone service with Sprint in August 2006. The phone I chose has the capability of hooking up to the internet. I was told I would have to specifically sign up for that service in order to use it. I chose not to have that service. Last month I found a $75 charge on my bill for connecting to the internet with my phone. I called and the person I spoke to said that I had probably had the phone in my purse and it was probably bumping up against something causing me to connect to the intenet! Sprint said they would DO ME A FAVOR and reverse the charge. They did reverse the charge but would not admit that they had made the mistake.

I was just wondering how many Sprint customer do not know they have to specifically sign up for the service and when then they suddenly have a $75 charge they are given the same "purse" senario I was given.

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sjauld
,
May 21, 2008 6:57 am EDT

Recently a couple of unauthorized charges showed up on my wife's debit card from Spint/Nextel and we are not even Sprint OR Nextel Customers. We noticed two charges from Sprint that processed through our bank as a "purchase with pin" so our bank never thought twice about it. When we had the local sheriff's office investigate, which we had to do to be reimbursed by US Bank, they were told that it was an online charge, no pin was present, and it was for two different accounts for two different people in two different states. How can this occur? I think Sprint needs to be held accountable for allowing bills to be paid for people whose account names do not match the name on the card. And then, to trick the banks by posting transactions incorrectly is simply fraudulent on Sprint's part.

If anyone else has had this experience, please share so we can build a case against Sprint/Nextel.

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Tony
,
May 30, 2008 9:44 am EDT

I am not sure how this account and charge even came up, but there is no way to cancel and get my money back! Can anyone help?

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Dylan
Somers, US
Oct 14, 2009 1:11 am EDT

I'm glad to hear that it sounds like Sprint rectified the problem. Still, this does not necessarily mean you're no longer being overcharged. I'm not trying to blatantly plug here, but I think this is relevant because I'm offering a free way to determine whether you're overpaying for wireless: I work in the consumer advocacy division of the company Validas, where we electronically audit and subsequently reduce the average cell bill by 22 percent through our website, http://www.fixmycellbill.com . Put simply, Validas guards against frivolous and unnecessary charges that inflate your cell bill more than it should be for your usage. You can find out for free if fixmycellbill.com can modify your plan to better suit your needs by going to the website.

For more info, check out Validas in the national news media, most recently on Fox News at http://www.myfoxtampabay.com/dpp/consumer/conlaw/lower_cell_phone_bills_072409 .

Good luck on further reducing those wireless costs.

Dylan
Consumer Advocacy, fixmycellbill.com

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Sprint hater
Van Nuys, US
Feb 13, 2009 5:13 pm EST

Call better business bureau and Consumer Protection Agency write a letter to new stations governer and etc.
after reading articals on the net about sprint and the problems I have had I plan to write letter to god if I have to and the CEO of sprint before taking actions.

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carlos
beaware, US
Dec 04, 2008 6:53 pm EST

Let me get this straight, your trying to sue Sprint or "build a case" because someone stole your identity and paid their bills with it? The only way banking info can be registered and work to make a payment is if someone knows exactly how your credit card is registered with your name, by this I mean like your first name or first and middle, or just the initial or whatever, then they would need to know the expiration and credit card number. If that's the case, either someone you know knows it, or someone stole it, and they would be more responsible. On top of that it was done online, which is one of the greatest risk areas for someone to keylogg and steal your info. You could have typed in your information on a different site like paypal or something, not knowing you got spyware and keyloggers from some other site (like porn - not saying that you do that, it's an example) and then had your info stolen. People make payments for other people all the time, and online you can't expect every card to be singled out by every company to not match. I've had people take my card and make a purchase at a store with it, signing "Sir Humprey Gilbert" and not getting questioned nor did I get a call from the credit card company out of suspicion. This can happen with any company, and sadly, even the bank. Who also can't be expected to be held accountable because it was done through a system which isn't going to check over a million accounts 24/7 to see if two payments from to different cities might look fraudulent. Plus, if someone can get around not entering a pin, they can probably get around a phone companies website to enter a credit card number anyway.

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larry mahaffey
,
Sep 18, 2008 9:01 pm EDT

Someone have used my social security number to open an account with sprint. We came to the conclusion it is not me. It is a female, I was told it might be a typing error but no information can be released to me . and it was stated she is still using this information without my approval. Just because this person is paying the bill sprint don't seem to care. I don't care if it was Sarah Palin I didn't give the approval.

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Sprint unauthorized billing

I have had a Sprint Wireless account for seven years, although I don't get service where I live, which is in a mountainous region. I switched to Verizon Wireless in July 2007 and paid my remaining Sprint Wireless bills, with the exception of the "Early termination" fee of $169.35, which I objected to as I did not sign any contract with Sprint Wireless other then the original account registration seven years ago. I received a letter from Sprint stating that the $169.35 charge would be cancelled and I owed no other money to Sprint Wireless. But the bills continued to come in the mail. I spent countless hours on the telephone with Sprint Customer Service and was told a variety of stories, including that I would receive a check from Sprint for $169.35, and that a supervisor would call me at home, none of which happened.

I continue to receive demand letters from Sprint for the $169.35 and now have been contacted by a collection agency for the same amount for "early termination".. I believe this is a pattern that Sprint Wireless engages in, with the hope of wearing down the consumer who will finally pay rather then have his or her credit rating downgraded.

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Sprint scam company

I am getting billed from Sprint for 792 text messages (@ .20 each) over and above the 500 that are part of our plan. I am asking Sprint to provide me with a detailed listing of the text messages (just the dates and times) Customer service tells me they cannot. I know other phone companies send a detailed bill to customers - Sprint expects us just to pay the bill and trust that their records are correct. I can provide chat session detail about my conversations with customer service where they say they cannot provide detail. I have asked them to escalate and they ignore the request. I do not understand how a phone company can bill you but not provide proof.

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XenoMiang
Dallas, US
Oct 24, 2009 12:23 am EDT

The only detailing the company is able to give is outgoing calls ... incoming calls and texts are not detailed. The number given for texts is the amount that was used for both incoming and outgoing.

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Sprint harassed and frustrated

Three months ago I was driving my children to a theatre performance in St. Augustine at the Florida School for the Deaf. New to the area, I got lost due to poor directions and suddenly out of no where a fire truck was directly behind me, sirens screeching. Paralyzed I moved neither left nor right but just prayed that they would not plow into my backseat where my 11 and 8 year old children were sitting. After the truck went around me, I pulled into the nearest strip mall; there were no stores, just a few medical offices in this rural part of St. Augustine Florida. I phoned my husband, my heart still racing, and begged him to let me buy a GPS so that this did not endanger our lives again. My husband is a second year medical resident at one of the local hospitals in Jacksonville. Because he receives only a stipend, and we have decided to home school our children, our budget is tight our lives and the lives of our children take precedence. Although we never made it to the theatre performance that morning, my husband agreed to purchasing a GPS for me, and that is when my problems with customer service at Sprint began.

As my cell phone was less than 30 days old, I contacted Sprint to see if I could change it out for a model that offered GPS. Although I was at the 30 day mark, customer service told me that evening that as long as I went into the store, chose my phone and called them back by midnight of the following day, I could swap my phone out and only pay the difference. The folks at the store were friendly but less than attentive as they made no money on the upgrade. It had to be handled through customer service at Sprint and the new phone would be sent through the mail. In between walk in business and computer work, the store representative directed me toward a few phone models. I chose the Pearl, not knowing that the better models appearing under the Nextel display would work as well.

When I dialed customer service from the store to finalize the upgrade customer service did not remember authorizing the upgrade nor was there any note in my account and they denied me the right to upgrade at all. I was not pleased and walked out of the store and over to another cell phone kiosk to explore my options. The sales representative convince them to allow the upgrade but then the customer service rep at Sprint on the phone failed to clearly explain that I would have to purchase service on this phone to actually have GPS, the sales rep at the store also failed to mention this or inform me that I could purchase GPS online through a number of companies. Although I did receive my new phone a few days later I still had no service for the GPS. When I went back to the store to ask them why it did not work, they informed me that the service was extra. They went ahead and sold me a $45.00 service plan for the GPS, failing to tell me that I could purchase just the GPS from Navtel or Garmen for $9.99/mo or $99 for the year. They did extend a $15 good faith credit to me, leaving me with $30.00 per month in billing.

I was also having trouble with the phone, actually using the keyboard, it was split and it made dialing difficult, for another $100 they told me at the store that I could have bought the Blackberry Worldphone even though it was displayed as a Nextel phone, I wondered why they did not tell me that when I first went to get the phone. Again I struggled with customer service and had to beg them to allow me to pay them an additional $100 for the upgrade to a better phone.

Then, having the right phone and a GPS plan, I decided to change my plan to unlimited minutes, having dropped my home phone line, we were using minutes up very rapidly. This was offered to me by Sprint Retention, who I had talked to when I was begging to purchase a phone that would work better for me, so they offered me a wonderful price of $95 for this unlimited service. But, when my bill arrived online it was for $869 dollars, instead of the $170 plus tax it should have been. I also had purchased an internet air card from Sprint; they forgot to mention the high cost of service on this card and the contract until after I had waited 30 minutes for them to drive over to another store so they could sell me a used air card (already opened), when I went back the next day they had plenty of new cards in stock, they just wanted to sell me the used card.

Instead of informing me of costs upfront Sprint seems to always be doing something to deceive and appear to charge less than they really do. I just want the honest story the first time.

After I spent about 10 hours of time with customer service to no avail, my husband finally had to call Sprint and get the $869 bill reduced. They had received the tracking that the old phone was on its way back to them but they billed me for it anyway, along with other charges that I was not supposed to be billed for. They finally reduced the bill to $224 which I paid in good faith expecting to be credited the next month for about $30 in excess charges that were not ours. In fact they even told my husband they had a fourth phone number on our account when we had never had more than three lines.

However, our next month's bill was $569 and included roaming charges. They don't tell you in the Sprint Manual forthe Blackberry World phone, 8830 that it automatically roams off the Sprint network when there is a stronger signal from another network even though you are in the Sprint area. In order to turn this feature off I had to rely on my computer training background of 18 years to figure out that the Manage Connections option had to be changed to IEXV, or something like that, to select an option that turned off Global and allowed you to specify Sprint only, I later shared that piece of information with one of the Sprint reps at the store who had never heard of doing that before. In talking to T-Mobile and Verizon customers I find that they do not have this problem because these phone companies offer free roaming because they know their signals are strong, Sprint is weak in Jax but we stayed with them because they had been our carrier in Orlando where we lived before and our family is with Sprint as well because of our recommendation years before. Sprint roams often because the network signal is weak and the World phone prefers a stronger signal. Before we could address these roaming charges my service went off for 24 hours just on my phone. My husband and daughter who are on the same billing statement did not lose service. I felt like I was being singled out, perhaps because of all the customer service problems.

My husband, after waiting an hour for customer service, getting hung up on, and calling back only to get our 10th customer service representative who did not speak English well; most of their customer service calls are transferred to the Philipines or the middle East, we think, most definitely to off shore locations, we did finally get information on how to restore service. The battery had to be removed and the connections had to be reset by Sprint.

In the mean time we spoke to the medical sales Representative who handles the hospital sales for Sprint in the Jacksonville area. He passed us on to someone in Elmsford NY who called about 2 days after service to my phone was restored. My husband had already talked to someone that day and had the roaming charges removed and changed our plan to include free roaming (more money for Sprint because of problems they had caused by weak signals). The gentleman from Elmsford reduced our bill further to compensate for our woes (we did not ask) leaving it at $62 we think.

The reason we are not sure what our bill is now is because Sprint changed their website 3 weeks ago and we have not been allowed access to our account for the past three weeks. I have called customer service 3 times for help logging on, after trying to re-register myself about 7 times. I was unsuccessful and so were they. They apologized at customer service and said try back in a few days. I asked for a statement to be mailed to me because I receive no bill other than online but they have not done this and it has been a week since I asked.

I figured I would wait and try again in a few days, but 2 days ago my service went out again. I was 120 miles from home, caught in rain storms in Orlando with no service. I had to drive to a friend's house in Orlando and phone my husband asking him to step away from his hospital duties as a resident physician and take the time to call Sprint and find out why I lost service. Also my phone battery which holds a charge for 300 hours of talk time was drained after one 5 minute call. I have been only getting about 20 hours of talk time and 10 hours standby lately and the phone is not yet three months old. My husband was told to take the battery out again and that they would reset the connections at Sprint. They blamed it on the phone not the service.

Yesterday, I was completely out of patience. Our contract has 21 months or more to go and we are stuck with this loser company that cannot give us adequate phone service, and will not supply us with a bill but continues to over bill us month after month. I called Blackberry support to find out if I could use the phone with another vendor, but I cannot. The phone cost us $199 plus the price of the charger, and if we go to another vendor I would have to buy a new phone which is GPS compatible, a new car charger for the phone, a car charger for my husband's new phone, new blue tooth accessories possibly, and pay activation charges as well. This would could cost us as much as $500 depending the the activation charges at other vendors. My phone is not even available for $199 at the other vendors so I would have to down grade the phone and settle for a cheaper model. Blackberry support at Spring also told me that my phone is running two concurrent voice plans and two concurrent internet plans which is why the service keeps going out. The phone is being overworked trying to figure out which plan to use every time I voice dial or use GPS - the tech support person said I am basically confusing the phone. I believe this has greatly shortened the life of the battery, possibly even the life of the phone. We are also being charged twice for the Unlimited phone plan and for the internet program which is probably about $300 in billing per month plus my husband's and daughter's phone which add another $100. My husband works 300 hours a month training to be a physician and owes $300, 000 in medical school loans. Our adjusted gross income this year is in the low $20, 000's and I home school my two children and cannot even work part time in Jacksonville because they do not have home school drop off classes here and we have no family here and no one we can ask to help. All this will change in June of 2009, when we move back to Orlando where we have adequate part-time class room option so that I can work part time, but we just cannot afford these kinds of charges that Sprint is billing us.

I called the gentleman from Sprint in Elmsford yesterday. I left three phone messages and 1 email but I have heard nothing from him. My phone plan should be $95 for unlimited on my phone, $50.00 for my husband and daughter's phones, $59 for the internet air card, less the $30 credit for their poor salesmanship (and dishonest salesmanship), $30 for the gps service (which I would like to purchase directly from the GPS companies for $9.99 instead) less a 23% discount on the voice packages, bringing the bill to about $170 dollars plus tax. I have no clue what they are actually billing us and I have an unreliable phone because their service is destroying my phone battery and taxing the phone itself. No one will talk to me at Spring, at least not in anything but broken English, I cannot access my bill, and I am unable to resolve this matter without your help or seeking expensive legal advice.

if I refuse to pay or cancel our service they will hit our credit for the price of the phones (599 on mine and 299 on each of the other 2 phones because we will not have fulfilled our two year contract). Our plan is to purchase our first home toward the end of this year and we do not need a mark against our credit. Please help if you can. Companies should not be able to function this way in America and hurt honest hard working folks while sending American jobs overseas and filling the ranks of customer service with folks who work in other countries and do not speak English well. My mom is 70 years old and no longer calls customer service if a company makes a mistake, she says, "it will not help anyway." Please help us and all the other people that Sprint is probably hurting as well by airing this story.

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Sprint outrageous, excessive fees

My letter to Sprint for being overcharged for internet data usage.

To Whom it May Concern:

I have been a loyal customer to Sprint for over 10 years. I have six lines and work with a business partner who also has six Sprint lines. I pay Sprint thousands of dollars each year. Never have I been so outraged as to when I started being charged overages for internet data use. I am livid.

I'm certain the only reason Sprint has changed it's unlimited air card plan to 5GB is to charge excessive fees during this window of opportunity while your competitors gear up to take over this market. As CLEAR rolls out it's infrastructure and plans, Sprint has downgraded it's unlimited internet card plans to collect as much money as possible before CLEAR sweeps this market into its back pocket. It is obvious that these new fees you are collecting is to cushion Sprint from the impending damage that CLEAR will inflict. Not to mention that Comcast is becoming an attractive contender with much lower pricing.

I resent being treated this way as a long-time, loyal customer. After paying $100/month for two data cards, it is unbelievable I am incurring additional charges for simply using the internet. This is ridiculous! I am not downloading songs, watching movies or gaming. I am engaging in typical social and business-related activities.

You and I both know Sprint will go back to unlimited internet use (with major fanfare and promotion) as soon as your customer base realizes new and better options are available. I am elated that consumers have many outlets through blogs and customer review sites to voice their complaints.

I am especially infuriated that I was misinformed by two Sprint representatives. On two separate occasions, I was advised that the only time I would incur overages on my internet data plans is if I "downloaded" over 5GB. Now, I find that this is untrue. Mere surfing also accrues against my limit. My suggestion is to TRAIN your employees well. I could have easily used free Wifi at work, or utilized my home wireless net work more often. But because I was told (twice) that surfing was free and that only downloads counted toward my 5GB limit, I freely used my Sprint internet card. I would have been much more cognizant of my time on the Sprint network had I been properly advised. It is not fair to penalize your customer when you failed to train your employees.

The only bright spot in all of this is that Ms. Robyn W. was exceptional at listening to me vent--quite fervently, I might add--as i gave Sprint a verbal lashing for this "abusive" practice. She was cordial, professional, and as accommodating as possible. But this problem goes far beyond Ms. Robyn W's involvement. Driving up costs in expectation of ferocious, eminent competition is unfair, ungrateful and opportunistic toward your loyal customer base. If Sprint doesn't change this immediately, outraged customers will vote with their feet...meaning they will walk away and not look back.

As each of my devices cycles out of my Sprint contracts, I will begin trying other providers. Though I have been occasionally annoyed with Sprint in the past, I have never been this irate, and nor have I ever seriously considered leaving...that is, until today.

I am beyond disappointed with Sprint. And from the complaints I've read online, so it is with many others.

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Pitt bull
, US
May 29, 2016 6:18 pm EDT

I accidently over paid my bill last month because the internet kept stopping so I had to keep starting over. So apparently it except ed all the payments. Now I'm $ 601 in the positive. I have all pics of my book showing paid and prepayment.in the store the sprint lady called coorparate confirmed payment received and over paid. They said would send me a fefund. Now today they cut my other line off saying I still owe because lack of payment. They say the they fixing it mine off too. Been with them 11 years. Plz help

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Sherry Hix
, US
Apr 25, 2016 7:41 pm EDT

I have always been happy with sprint but they don't care about senior citizens on fixed incomes. I have never missed a payment even though I started with family and friends for45$ it has gone steadily up . They resently told me I had to change my plan. Guess what my new bill is $205 . I only make $1000 a month my husband is disabled due to emphsema. I am really mad and I telling everyone

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MarshaVal
, US
Dec 11, 2010 6:11 am EST

I agree with others complaining about Sprints 5GB cap. I have been on an unlimited plans for over two years. I began having connection problems and Sprint said I should try out a new card. So I did, once I did though, I was signed on to another 2 year contract. I didn't mind though, I had no problems. The guy told me it was the same plan, nothing different other than being 3G/4G, which is the "latest". . So here I am a month and a half later and find two statements adding up close to 800 dollars in "overage" fees! This IS fraud. Contract signing is one thing, but the verbal agreement is also another, and I'm going to fight this. How does someone go from paying $61 dollars a month to $800 without a red light flashing? Does this customer realize she has a cap? NO! I didn't! Never even HEARD OF IT! Was there a point in time where Sprint was going to inform me that they would no longer honor the unlimited plan? I feel as if I was tricked into a new contract in order to get me off of the unlimited plan which is now non-existent. This is trickery! Now I see that this cap took effect a while back. So...Is THIS why my stick stopped working? May be! Because when i took the stick and my laptop to the store, the stick worked fine. It wasn't my stick at all. THEY just wanted me to UPGRADE to the new stick, which forced me to be OUT of the old unlimited plan. This is disgusting. They're gonna pay for this!

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sprintsice2003
Kansas City, US
Dec 05, 2010 6:39 pm EST

i am a sprint customer n i've been w/them since 2003 n neva had a problem w/my bill. i kow what my plan includes and what it does not. i think people need to be more responsible and not blame sprint for their actions. f u have a child that has a phone n ur on a plan that does not include data u have to have data blocked, f u have a data card u need to watch ur use. people cant get mad cus sprint wont replace a phone that does not have insurance. u cant get good cheap plans @ ne otha company and set up payment arrangments. try to set up payment arrangments w/tmobile r att on a monthly basis. umm...u cant. u dont get any mobile any time ne otha carrier w/unl txt, data and mins. sprint is the best carrier out there.the plans are cheap and the company has improved on satisfying customers alot.

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happysprintcustomer
, US
Nov 21, 2009 1:36 am EST

The 5 GB cap has been in effect for a while now (mid 2008), sprint changed whenever the "other" companies changed theres to guess what 5GB. CLEAR, i suppose you mean Clearwire which has nothing to do with the change, infact Sprint and clearwire are partners along with several other companies including Comcast. the notification was sent in the bill as i got one in mine stating it was going to be capped at 5GB. I have been with sprint for about 7 years and have a total of six subscriptions with no problems at all because i pay attention to everything that is sent including inserts in my bills. Had you read the insert, saw the 5GB cap and realized that yes anytime you are on the web you are downloading information. Also by your letter it seems the two "untrained" employees did notify you of the 5GB cap and that the only time you would be charged is if you exceed it. After this you exceeded that cap and got billed. so in conclusion, whats the problem pay your bill for services that you used and were informed of the charge and pay attention to what you are doing next time.

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CINDY ROMAN
Chicago, US
Nov 21, 2009 12:39 am EST

I HAVE TO DEFINITELY AGREE WITH VVNOVEMBER ABOUT THE SPRINT DATA USAGE INTERNET FRAUD! I HAVE BEEN A LOYAL CUSTOMER OF SPRINT FOR ABOUT 7 YEARS, THEY HAVE INDEED CAUSE ME DISSAPOINTMENTS BUT NEVER HAS IT EXCEEDED TO BEING THIS FAR.. ABOUT A MONTH AGO I HAD MY PLAN GO FROM HOLD TO "WHAT I BELIEVED TO BE UNLIMITED INTERNET USAGE!" NEVER DID I RECEIVE ANY NOTIFICATION THAT MY PLAN HAD BEEN CHANGED TO 5GB OF DATA USAGE ONLY! HHHEEELLLOOO THAT IS A HUGE DIFFERENCE.. I WOULD THINK A HUGE COMPANY WOULD KNOW HOW TO DO BUSINESS THE RIGHT WAY.. AND NOT THE CORRUPTED WAY... SO I RECEIVE MY BILL WHICH STATED I HAD GONE OVER SO MANY GB AND STATED I OWED $500.00! IN EXCESSIVE CHARGES! I CALLED ARGUED WITH THEM THAT NO ONE ! NOT IN SPRINT STORE ... NO LETTER.. NO CALL... NOTHING!WHERE IT STATED MY PLAN HAD CHANGED! THEY TOLD ME THEY WOULD TAKE XTRA CHARGES OFF SINCE I WAS UNAWARE OF SITUATION... LITTLE DID I KNOW THAT THEY REVERSED CHARGES BACK ON ME AGAIN! I CALLED THEM AGAIN BECAUSE THIS ALL TOOK PLACE WITHIN A WEEK THAT I HAD LAST SPOKE WITH THEM..
THIS TIME I SPOKE TO FOUR DIFFERENT "EMPLOYEES" TWO OF WHICH WERE SUPERVISORS .. I ARGUED ONCE AGAIN.. THAT WHY SHOULD I HAVE TO PAY EXCESSIVE CHARGES TO A SOMETHING I HAD NEVER BEEN NOTIFIED ON .. HE LITERALLY TOLD ME THAT HE WOULD CALL ME BACK IN REGARDS TO HELPING ME SOLVE THIS ISSUE.. NEVER HEARD FROM THE SUPERVISOR AGAIN! THIS IS PURE SCAMS AND LIKE THE LADY ABOVE SAID THEY ARE GOING TO LOOSE A LOT OF BUSINESS! AND WE AS CONSUMERS HAVE A RIGHT TO VOICE OUR BAD TREATMENTS SO OTHERS DONT FALL FOR IT..! GO WITH ANOTHER INTERNET SERVICE PROVIDER! DONT WASTE YOUR TIME WITH SPRINT! GO WITH CRICKET! CLEAR! COMCAST! EMPLOYEES AT SPRINT HAVE NO TRAINING! ANOTHER REMARK, THAT WAS UNCALLED FOR WAS THE FIRST REP. I SPOKE WITH SHE SAID AND I QUOTE "MS. NOT EVEN IF YOU WERE PRESIDENT OBAMA, WOULD I BE ABLE TO PUT YOU ON THE UNLIMITED PLAN!" THIS WAS LITERALLY UNCALLED FOR.. I WOULD THINK THAT SPRINT TRAINS THERE EMPLOYEES A LITTLE BETTER THAN THIS CHILDISH REMARK! TO TOP IT OFF HER SUPERVISOR WAS LAUGHING IN THE BACKGROUND! YEP... SHE SAID THAT AND I WILL LATER ON ADD THE NAMES OF THE REPRESENTATIVES I HAD THE HORRIFIC EXPERIENCE OF DEALING WITH THAT DAY! I HOPE THEY LAUGH WHEN THEY NO LONGER HAVE JOBS...THIS IS RIDICULOUS!

CINDY R.--FROM CHICAGO, IL.

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Graendal_Syseskey
Aspen, US
Oct 26, 2009 1:03 am EDT

to momoffouri:

Maybe the reason why internet was not blocked is because you haven't specifically asked for it to be blocked. If you are saying the plan was for mesaging only, then i suppose it is the Everything Messaging Plan for 1500 Shared minutes (I consider it the shared plan as per you have 3 phones where the third line is actually charges for $9.99 because the plan goes out for 2 phones only.) The Everything Messaging Plan offers Unlimited text services & picture mail. People often are mistaken that picture mail are done through the website itself. So these consumers, access the piture mail service online, which is incorrect. There is a proper way of using it. Send the picture by browsing through your phones memory (where the pictures are stored), choose send & send it to the number you want to send it. In retrieving the, download them & do not view them as per KB's (Unit of usage when it comes to internet) goes through your phone even if your on idle. Viewing them opens up the INTERNT BROWSER. The reason why we don't block Internet or the reason why we dont offer to block it sometimes is because Internet is used as a gateway for the picture mail service to work. What if you called us back stating picture mail is suppose to be unlimited & why cant you use it? Its because Internet is blocked. Then another follow-up question will throw up. It is included in my plan so why should i be charged for internet. My answer would be, "Ma'am/Sir, you've had history of adjustments when it comes to Casual Data Charges (Internet). How can i be sure that you won't be charged for the Internet again resulting to valid charges being taken out of your account? If you are 45 years old, i understand, you exert effort in using picture mail. But judging your profile here, it seems like you are just 27 years old. Golly... Is this your first time having a high-end phone?"

Call gets disconnected automatically.

Sometimes, you have to think first before embarssing yourself.

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momoffour1
, US
Oct 09, 2009 10:51 pm EDT

I know the feeling exactly, i just added a third phone for my son.we wanted a plan with onle messaging.so we get the phone then my son decides to download two sports premiums, fine it was only $13.then i check the usage online i see the two charges for those then $75 charge!the rep says its for using the two premiums .What!This is outrageous.they put the data on the phone knowing that if a kid gets a hold of it they are going to get on it, when i called to complain the lady says well we can block the internet, ok so why wasnt it blocked before considering i didnt have the data plan.this is a rip off and i will surely be looking at my other options.

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AnnaLise
Collegeville, US
Oct 09, 2009 2:00 pm EDT

Surfing IS downloading. Every time you open a webpage, that webpage is downloaded to your computer, which then displays it for you.

Did Spring specifically say that surfing was free or did they only say that downloads counted?

If they said that downloads counted, they probably thought you knew that all surfing involved downloading.

Either way, 5GB is really an excessively small limit.

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Sprint billing scam/fraud

A few years ago I moved to Pine Island, Florida. I got Sprint High Speed Internet. I told them it would be temporary and they said fine. When I moved from there I called Sprint and was told that information would be sent to me about what to do with the internet modem with the last bill. When I got the last bill, there was NO information about the modem. I paid the bill and sent a note explaining the modem situation. I heard nothing back from them.Then a few months later I got a bill for over $400.00 for the modem I didn`t return.Then I called customer service and was told that they no longer take them back and my account would be credited. A year later I got a bill from a collection agency wanting the money.I explained the whole thing to them.They wanted written proof from Sprint.When I called Sprint I was told they sold their internet service to another company and have none of the old records.I called the other company and they had no records with my name. Then I found out the collection company bought all the outstanding accounts from Sprint and that Sprint has nothing to do with it.I and my whole family have been herassed by the collection company(Collection Recovery Services). Everybody has told them MANY times to not call again but they STILL CALL! My 5 star rating and credit score of 768 has gone away because of this scam. I will NEVER deal with Sprint ever again and suggest you never do either.I am not the only one they have done this kind of scam to.

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Frank_Oct_2009
Burke, US
Oct 06, 2009 5:44 pm EDT

I wish I had read your story earlier. Sprint's business practice is NOT honest.

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2:54 pm EDT
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Sprint fraud billing

After reviewing all the complaints about SPRINT, I decided to file my own complaint as it is still on going. I have had SPRINT for over a year and at first the service and c.s. was fine for what I needed. Then the last 3 months I have got an extremely high bill, by high I mean $1000.00 plus. Reviewing the bill I seen that phone orders where placed on the account. I immediatly called SPRINT, who informed me, yes I placed the order and the tracking numbers were blah blah, and signed for by me, but at an address not associated with me. Amazing. They said they would investigate the issue and to just pay for my normal monthly charges. The next month bill arrives. The charges were not taken care of, in fact 2 more phones were ordered and now the bill is $1600.00. I call again, same scenerio, phones ordered, signed, but different address. I was assured it would be taken care of... Ya right. I contacted the office of the CEO.. What a joke. The executive literally told me to "kiss his ###." It was escalated and escalated. No one can find out who ordered the phones, but i was to pay for them.. thing is the phones were NEVER activated...they have no idea where they are. So fraud calls me and states I need to provide documentation. I send and send, yet they give the excuse they never received it. So yesterday 9/16/09 I go to use my phone, and its off! I call and am told fraud shut it off. Now mind you I paid my balance so the account is current. She came to phone and was totally unprofessional and ignorant to me. She said I didnt send anything verifying who I was. I kindly told her I did, and second of all my account is not deliquent and you can't just up and shut my service off . She told me she could do whatever she wanted. Then informed me I had another closed account that had a balance on it under my social. I told her I do not. I asked for her supervisor she refused at first then got the supervisor. He turned on my service again, and stated I had 24 hours to submit documents of who I am. I quickly informed him that FCC and BBB would be involved and that my attorney, gave him the info, would be intouch over this fiasco. Sprint is unfair and treats customers like dirt. They should be fined and shut down for unfair business practices. The CEO does not do anything to help anyone. He lies.

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Valerie
Valerie
, US
Oct 22, 2007 12:00 am EDT

Sprint
www.sprint.com

Orginal Problems and increased from there Called [protected] talked to Philip. Employee #271272. Talked to on 6-27-07 at 3:30 pm. Was credited to my account by $5.99 for monthly service you can get. You know those ads you see on TV want daily jokes sent to e-mail. That is why the account was charged. Told me account shouldn''t have been charged because that service had been previously taken off. Took text messenging off phone at that time. Charged $.15 for text messaging on July bill. Called on 7-16-07 at 5:00 pm talked to Julie employee #jbrydo02. Activation was charged to my phone. When I ordered phone I was told by the lady I ordered through there would be no activation fee. Not sure who I talked to but should be in sprint record, person who ordered phone for me. I was also told I would be sent a copy of the contract. I was never sent a copy of the contract. She told me that she would make sure text messaging would be taken off and no internet access or ability to order games. Text messaging left on one phone number #5718. Called 8-20-07 transfered four times to the wrong people put on hold for 45 minutes. Called from cell phone #[protected]. I eventually talked to a manager after waiting a total of approximately one hour. She told me they could not take off the $6.09 I was charged for data use accessing the internet. She also told me the person I talked to about getting that removed from my account lied to me. I asked what my rights were as a result of the roaming fee being increased. She said under no condition can you get out of your contract without paying the early termination fee. I read a article online that said you can get out of contracts if certain fees change with paying a fee. My phone also has very bad service. It barely works at my home address that I wrote earlier. The speaker phone no longer works I have only had the phone for 3 months I believe and it the volume control does not work as well.

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sharon1947
lakewood, WA, US
Jun 17, 2010 4:09 pm EDT
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My name is Sharon, and I have had exactly the same experience. However, my memory card was lost, actually stolen out of the phone with my number on it. I had made som 411 calls but not 20 a month like they were saying. I filed a complaint with the Lakewood Library where the card was stolen, and I doubt it made it to the supervisor. I know who did it. A Jehovah Witness that was dogging me. So now let us fast forward. My bills are over $100 a month, and they have garbage bill on them, plus extra 411 calls. So now I sent the complaint to the AGO, Olympia, WA and it landed in Seattle. Rob McKenna, who closed my file because Sprint said they sent me a letter which they did not, explaining, and the AGO bit it, and closed the file. I never received any letter, and think this is big corporate "[censor]". So I disputed everything. Now what do you think about that. Send copies of all the bills to my PO and let me review every 411 call to find out "who the hell I am calling". If I sound mad, I am.

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carlos
beaware, US
Dec 04, 2008 7:05 pm EST

The premium service can sometimes, not always, be blocked by a call centre employee. This service is not a phone company service as you are already aware, but a subscription like the ones on tv. You have to text STOP back to the number texting to you cancel it. If you continue to get charged even after calling customer care or by texting STOP yourself, you need to call the company you are being charged by. There number is usually located on their website, and sometimes, but not always, a customer care agent can find the number.

As for your contract, the terms are on the back of your bill. They're also on the website.

http://nextelonline.nextel.com/en/legal/legal_terms_privacy_popup.shtml

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1:38 am EDT
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Sprint surcharges (regulatory programs fee)

To all sprint customers or cell phone users. Does anyone know what surcharges or commonly known by other companies as regulatory programs fee are? Better yet, does anyone know how to calculate them? It is intriguing that the only explanation sprint customer service came up with was, and I quote, "these fees are to help cover the cost related to funding and complying with government mandates, programs and obligations. " i'm pretty sure sprint pay a lot of money to a very prestigious law firm to come up with that statement. What this statement really means is, "we (Sprint) spend serious amounts of money on the government, so we (Sprint) can charge you whatever the hell we (Sprint) want, and there is nothing you can do about it". This charges just prove how vulnerable cell-phone users are in this country. I remember asking a sprint customer service representative if they could kindly remove the charges, because "they are not mandatory for you to pay" at least that what it says on the phone bill, however, the reality is that you have to pay them, whether you like it or not; otherwise they will interrupt your service. What an irony. Two things get my blood boiling regarding this matter, first, i'm paying for something that is not mandatory to pay, and second, I do not know how to make sure i'm not being overcharge. This is like asking someone to write me a check and sign it but not having an amount on it. It's a scam what phone companies do, and will continue to do so, unless us the consumers get together on this issue. Amen

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mrdrwatson
Nashville, US
Dec 04, 2011 1:42 am EST
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Sprint sur charges are a license to steal from every consumer who uses their service. When my service agreement ends I plan to leave Sprint.

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Disgruntled Medic
Carlisle, US
Jun 15, 2011 1:17 pm EDT

I am tired of paying $10 a month for a smart phone that isn't smart or it would get 4G like they advertise! I bought a 4G phone to get 3G every single place I go! Yes, I have put the phone on 4G mode and it only runs down the battery by constantly looking for something that ISN'T THERE! Can we say false advertising. Then you go into the store to buy a EVO to go with your new service. They give you a Samsung EPIC and promise as soon as they get the EVO they will switch you over to it. That never happened in the 30 days prior to being able to cancel or since. As for service it is very spotty, with dropped calls or no service at all even if the map says it gets service in your area...DON'T COUNT ON IT! They advertise a plan for everything for $69. Thats a lie! They don't tell you about the all the stuff they tack on which sends the bill for me with two lines up over $200 a month which is more than I would have paid if I would have stayed where I was. Don't let the we will pay you to switch companies and the advertisements for the EVO and 4G which are misleading and false! As soon as I can jump ship! I am GONE! This needs to stop with Sprint! FALSE ADVERTISING!

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