One day about 2 months ago a ups van pulled up to my home with a delivery for me. I refused the delivery after opening the package with the ups driver and found a cell phone inside I had not ordered. The driver said this was a regular problem for him as he had been through this before on many deliveries. He reseled the box, marked it return to sender, delivery refused and went on his way. Since that day I have, every month received a bill from sprint on a phone I don't, and never have possessed or activated. Every month I mark the bill "return to sender, not a sprint customer" but to no avail. Has anyone else out there had this problem? If so, how did you resolve it? Please feel free to email me as i'm tired of screwing around with this.
I have a complaint regarding the service my fiance received from sprint pcs. He lost his phone and we went through the procedures needed to get the replacement phone, which would take 3-5 days to receive. On the 5th day he received the phone but you could not hear him speak through it, nor could he hear you others speaking to him. He uses his phone for business, as a sales rep, so he desperately needed the use of his phone, as lost calls, means lost money.
He took phone to a sprint store and they told him it would be ready in 45 minutes, so he left it there and went about doing other things. We went back to the store about 45 minutes before closing, I stayed in the car and he went in, and it took him a half hour to come out. I asked him if it was fixed, he said no they could not fix it and that he would have the call the insurance company sprint uses to have the mail another replacement in 3-5 days. He explained this as we drove away from the store. I was furious, and called the store (6622 Clayton Road, St. Louis, MO). I tried to explain what we needed and I was upset,but I guess the girl that answered was not willing to listen to me so she put me on hold without saying why she needed to do so. I held for ten minutes and I looked at the clock and realized it was 10 minutes until closing. So I hung up the phone and asked my fiance to take us back to the store. I get to the store within 3 minutes, the doors were locked. I knocked on the door and the young lady-named Marquita, opened it and by then I was steaming, so I asked her for the manager, she smirks and asks what is wrong.
I tell her that we are upset that we have to wait another 5 days for a defective phone, why can't they try to get it shipped over night or something as we can't go that long without service. I admit I was yelling at this point because of the fact that I was put on hold, and the doors were locked before store hours. I told her that I intend to not only cancel my fiance's service, but mine as well with them. She told me and I quote, "TWO DOWN 5 MILLION TO GO!". I was furious to the point that she and the repair lady, Areisha B., were not able to handle the request we were making.
When the manager, whose name tag said Lead, Brian M., joined in on the fun, he tried to calm me down, but basically told me that sprint has nothing to do with the insurance company that is used to replaced lost or stolen phones. I of course, had to find out how is it that sprint collects the premium from it's customers to pay for the equipment replacement coverage but somehow, have nothing to do with the insurance company. Needless to say, I typical sprint fashion, no one in the store was willing to take responsibility for the nonworking phone, for which we paid our $50 deductible to even be able to get it shipped out.
I am done dealing with Sprint they need to teach their people customer service skills, they are sorely lacking them. I would love to tell Marquita after she loses her job, "1 down 100,000 to go!".
P.O. Box 3517
Bloomington IL 61702
I am really and truly sick of all correspondence from Sprint/Nextel. I am appalled that I received the attached letter from you, a collection agency, when this was settled on May 30, 2006 with First Revenue Assurance, yet another collection agency, in the amount of $122.36.
Previous to that, I paid that sorry idiotic company they call Sprint, $75.00. All this was to get out of a contract that I never, and I mean NEVER had.
I was a happy customer with Nextel, their service and even their customer service. When that stupid company they call Sprint took over, everything went down the tubes. There was no sense complaining, because it would take a good 30-45 minutes to even get connected to some idiot who might listen. I had so many problems with my service, and I do work for a living, that I would’ve needed at least a week to solve the problem.
So I acquiesced to their crap, by paying off the penalty for a contract, oh did I mention I NEVER had a contract? And now, I am still again being harassed by that company they call Sprint. It’s a rip off and an embarrassment to this society and country. So why that totally inept company they call Sprint passed this so-called “debt” on to you is freaking astounding. Just another example of their ineptitude.
So here is my dispute, in writing, as you requested. I can’t believe they would waste my time and yours for a measly $15.76, of which I am not, and I mean NOT NOT NOT, going to pay. If anything, they owe me money for taking time out of my life to deal with this total crap from a crappy stupid company.
I have posted negative comments on the internet about that idiotic pathetic company. And, if I receive any more correspondence from that company they call Sprint, or from any collection agency, I will sue for many more dollars that $15.76.
You can call First Revenue Assurance at [protected], my account number is xxxxxxxx and check for yourself that it was in settlement of my supposed “contract” with that company they call Sprint. I have new service with a reputable mobile phone company that I respectfully call “T-Mobile”, where their service and customer service could teach to a lot to flunkies at that company they call Sprint.
I am going to post this letter on the internet and make sure that everyone I can reach knows what that company they call Sprint is up to. In two words “they suck.” So don’t write to me or call me because I will get a lawyer for the harassment if I need to. If there is anything negative in my credit report, someone will pay the price for it. I am proud of my credit rating and I plan to keep it that way. By the way my brother is a lawyer so it won’t cost me a dime. Do you think I’m angry enough about this petty crap?
I would like you to quit sending jokes on my cell phone. I cant afford it any longer. So i would appreciate it if Sprint would cancel it. I wish i did not sign up.
I discovered unauthorized charges on my bank account on October 20, 2006, all coming from Sprint Wirele...
I recently changed banks. As such, I need to change my automatic payment from one checking account to another. For nearly two weeks, I have tried to make the change through the Web site, which, each time I tried, told me the "Service is currently not available. Please try again later." Well, since my next payment is due next Friday, I felt the change needed to be made ASAP. So, I called customer service yesterday. My first call was cut off. My second call was cut off. My third call resulted in my being transferred to four different people, with the final one telling me "You can only do that online." No matter how many times I tried to explain to him that I can't do it online because it didn't work, that was the only answer he gave, presumably, due to the heavy Indian accent, it was the only English he knew.
So, I went to my local Sprint store. They gave me a red phone and told me to call customer service. I resisted killing the store employees with the phone, and tried again. I got a customer service representative this time who, at least, spoke English, but was no more help. She had no idea what I was trying to do. She did open a case for me and give me a case number. At this point, I told her all I wanted to do was completely cancel automatic payment, and mail a check. I was then told that once you create automatic payment, you can never cancel it, only change it from one bank to another. What?!?!? Then Why is that also a non-functioning option on the Web site?
So I came home, e-mailed customer service detailing my problem, and received this response:
Thank you for contacting Sprint together with Nextel. I understand your concern regarding the automatic payment option.
Firstly, please accept my apologies for the inconvenience caused. I can assure you that the difficulty you faced while contacting us was not intentional.
You have been a valued member of the Sprint family for quite some time. It has been a privilege to serve a valued customer like you. So, we will never intentionally have you face any inconvenience.
However, as you have mentioned that the specialist was rude, I do apologize for that. I am sure you will agree that exceptions are always there. I have forwarded your feedback to the concerned department.
We appreciate feedback from all our customers. If the feedback is from a valued customer like you, we certainly take action.
So, I can assure you that we will look into this matter and take the neccessary action.
Now, lets assist you in modifying the checking account information.
To do so, I request you to follow the given steps:
1. Log on to http://www.sprint.com, select My PCS Wireless in the Manage accounts drop down.
2. Enter your PCS Phone Number and password and click "Log In".
3. Click on the "Pay Now" [upper right section] under the "Payment Due" section.
4. Click on Modify check payment' under 'Automatic Payment'. This is reflected under 'Payment Options'.
On the next page, you would be required to enter your checking account information.
So, following these steps, you would be able to change the bank information easily.
I would also like to request you to feel free to us if you have any questions in future. We are always here for a valued customer like you.
Thank you for writing to us. It was my pleasure to serve you. Have a great day.
Sprint together with Nextel
"Where our customers come first!"
Notice that his solution to my problem is MY PROBLEM. The Web site doesn't work! Where our customers come first, my ###. Apparently, Sprint customer service reps are not only rude and incompetent, they are also illiterate.
Today, I am going to Verizon and change services. I noticed Verizon customer service was very highly rated by Consumer Reports, whereas Sprint's was at the bottom. Now, I know from first-hand experience, why. Of course, I imagine I will wind up in court before I'm able to force Sprint to cancel my service.
I filed the cancellation on the account on June22 of 2006. Instead of $200.00 cancellation fee I kept receiving monthly charges.
I and my son whose name is on the account, tried calling in July, August to confirm the cancellation, then in September, then on 10/17/06.
The plan expires on 11/28/06.
When I tried to clear the situation with Customer Service I had to explain situation to four(4) different people and spent 1 hour of my time ($50.00hr).
After five months(services not used) of unsuccessful attempts Nextel suggesting to pay $200.00 when the plan expires in one month, plus five months of not used plan services.
Nextel customer service trying to justify this as "No request to cancel on record" when in reality every one of the times I called, they would convince me that the request is being processed.
This is by far one of the most unsatisfying experiences. My family will never be Nextel customer again and definitely would not recommend the services to any one we know.
I truly believe that Nextel deliberately postponed the cancellation of the account charging monthly fee up to a last month of plan expiration and charge the fee on the last month of 2 year plan.
I feel that NEXTEL is guilty of deceptive business practices.
I also believe they are in violation of the CTIA Consumer Code for Wireless Services of which they are a signatory to.
At the end of Sept or beginning of Oct 2006, I found my service had been restricted - I wasn't able to make outgoing calls nor was I able to check my voice mail. Due to financial difficulties, I was not able to pay my bill (~$276) when I intended to. When I was able to pay my bill, I contacted "customer service" (CS) to find an authorized payment center. Believe it or not, THEY DID NOT KNOW! They suggested I go to WalMart and get a money gram (at a cost, of course). So, upon arriving at WalMart, I shut my phone off as suggested in order to get service restored. When service was restored, I checked my voice mail. Lo and behold, there was a message from Sprint/Nextel letting me know they would offer assistance in getting my service restored anywhere from $300 to 15% off my bill. I called the number they gave me [protected]) along with a reference number. So I called and was on hold for 10 minutes. A message came on saying I could call a different number [protected]) at a later time. I called the 2nd number about an hour later and was put on hold for 40 minutes (thankfully I was reading a book and had my headset). My call went back into queue 4 times. I finally hung up and called the 1st number back. After being on hold for another 10 minutes, a message came on and told me, 'due to technical difficulties, please try your call another time'. They never took my call because I had already paid my bill. I called the 1st number Thurs, Oct 5 and was told since I had already paid my bill, there was nothing they could do for me. After ###, the guy said he could give me a 5% credit (a whopping $13!).
So, my service had been restricted and I can't check my voice mails. Sprint/Nextel thought it would be cute to leave me an unobtainable message knowing full well I wouldn't be able to take advantage of their 'sympathetic' offer. Why didn't they make this offer when I had spoken to CS the first time (about an hour before I paid my bill)?
So I sent a complaint on Thurs Oct 5 via their online website. I received an email ([protected]@yahoo) saying they would make every effort to address my complaint in 24-48 hours. If I didn't hear back from them within 48 hours, I was to reply to the email and they would let me know the status. The following Wed Oct 11 (6 days later), I replied to the email (along with the tracking number - NT20061005_[protected]). Today is Mon Oct 16. Do you think I have been contacted by Sprint/Nextel in any way? They definately should change their motto (their current motto is, "Where customers come first"). What a scam.
Also, when I signed the contract, I purchased an additional phone and service for my 14 year old daughter. Our numbers differ by 1 number, with mine sequentially coming first with my number being the 'admin'. Somehow, someway, my daughters number was changed to the 'admin'. Upon contacting Sprint/Nextel to change this, they said they have NO way of doing this. Huh?
Had I known Nextel would merge with Sprint, I would have NEVER signed the contract. Isn't that called 'bait and switch'? My service has been extremely ### since the merge including dropped calls (which I didn't have with Nextel) and delayed voice mails (up to 4 hours).
I'm not looking for a 'free ride'; I realize it is my responsibility to pay my bills. Being a single parent, financial difficulties do arise and the only contact with my daughter is via phone. I figured it would cost just as much to have a land line as cell phones so I cancelled our land line. I can't wait for my contract to expire!
Oh, I just want to say I don't blame the employees who work as customer service reps, I blame the higher ups for the crappy policies they put in place and the standards set for jacking customers around. I'm sure the President and other bigshots are living a life of luxury and really don't care how their pockets get lined. I feel sorry for the employees who feel they have no choice but to work for such a ### company.
Grand Blanc MI
Sprint has no facility to provide you with a rebate form if you did not receive one with your phone. They tell you to go to a Sprint store. Only after calling their corporate office in Virginia (do a search on "Sprint") did I get satisfaction. The Bristol call center takes corporate calls and you will find someone there who is not a programmed robot. They credited my account. Please ask them to enable Sprint Customer Service to email forms to customers. Eventually, I did find a rebate PDF file but after reading all the compalints about receiving rebates, I called the Cororate Office instead.
This story now is 3 months and running. I paid my Sprint Bill in July and August directly from my bank and...
I have 2 phone services(mobile) from Sprint. I wanted to cancel one of the phone. I called Sprint last Saturday (07/15/2006) and talked to a customer service representative, adked them if I can cancel one of the service. They told me Yes, I can cancel since my terms of service has been completed (2 yrs) and it will be prorated from the day we cancel the service. I ordered my LAN line from some other carrier today [07/19/2006] and called back sprint to cancel my service as of today. I was transfered to some other department and was told it won't be prorated, I have to use it until end of my billing period.
If that is the case, why did Sprint provide wrong information when I called them last week. Unnecessarily I have to pay 2 bills now, my LAN line as well as my mobile. I could have postponded my LAN line until the billing cycle had they told me correctly when I called last week.
My family has been part of the slimy Sprint contract web for too many years. I'd get a new service if it...