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Spirit Airlines / system doesn't work, no cust svc

1 United States

10 reasons to avoid flying SPIRIT: 1) online system often returns bogus results 2) online system detects clicks even though it gives you an error saying system is down - result: paying duplicate fees for baggage check-in 3) after disputing these duplicate charges w/my credit card company (the Spirit Mastercard) because no one will answer the phone at SPIRIT, I received a letter from the credit card company explaining that my $60 duplicate charge was not that at all, it was the annual charge for the $9 fare club of $29.95. go figure. 4) in trying to understand why my frequent flyer FREE SPIRIT account balance shows zero miles after having used the credit card for 9 months and flown on one trip to the Caribbean, the customer service rep at SPIRIT told me I needed to call the credit card company. After I explained that it shouldn't be the credit card company who keeps track of my miles; it should be the airline, I reluctantly called the credit card company. They indeed had my balance for all charges but of course had no record of the actual flight miles. Oh, the SPIRIT rep told me I needed to call the credit card company if I wanted to redeem miles too, by the way. 5) that same cust svc rep also told me they didn't have a customer service dept for their FREE SPIRIT account members. her ultimate solution to each problem I presented was to look at the topics on the help screen on 6) the quality of customer service from the phones to the ticket counters to the flight attendants is poor at best 7) the fares they advertise are most often not available 8) all Caribbean flights stop in Ft Lauderdale and the concourse serving SPIRIT is terrible, hot, has too few restrooms, and only one restaurant of poor quality 9) their phone system often just hangs up when you are on hold 10) employees aren't informed

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