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1.6 381 Reviews

Spirit Airlines Complaints Summary

52 Resolved
327 Unresolved
Our verdict: With Spirit Airlines's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Spirit Airlines reviews & complaints 381

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A
11:01 pm EDT

Spirit Airlines sneaky - website/system glitch?

I decided to purchase a ticket for $474 Boston - Colombia without using their $9 club and $12 thing.. Then after I entered my personal/contact information(passport, etc) and hit "Continue to Check Out" button, I got a session timeout. Ok so I said let's try again and rebook. Guess what happened, their website increased my ticket price to $40 more from my previous price. Sneaky eh? So, I did not like that and I did not purchase the ticket.
I read other complaints and one of the major issues with this airline is their website. It has lots system errors and it's quirky. I would not trust sharing my personal information with them. I won't be surprised if someone hacked their website.

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W
10:27 pm EDT

Spirit Airlines $9 fare club

I emailed this to 100 people in my address book and sent a copy of it to Spirit Air as well.

I'm sending this to warn you about this airline. In Feb I signed up for their free 3-month trial in the $9 Fare club. I have their welcome E-mail dated Feb 5th, 08. A 3 month trial would have expired on May 8th, 08. I cancelled the membership before the trial period expired. Spirit sent no confirmation email. I thought everything was fine.

On July 2, 08, two months later, Spirit charged my credit card the $39.95 membership fee. On July 10 I discovered the charge, immediately went to Spirit Air and cancelled it again. I filed a dispute with my credit card company who reinstated the charge, I'm assuming because they could not reach anyone at Spirit Air. Instead I get a letter from the credit card company stating the terms of agreement for Spirit Air's $9 Fare Club. I already knew that!

I contacted Spirit Air via online email submissionto ([protected]@custhelp.com). After several messages back and forth they refuse to acknowledge that I had cancelled before my trial membership had ended. Therefore, according to their terms, I am not entitled to a refund. I also sent a second letter of dispute to my credit card company who has not done anything about it either.

Well, if you can't believe a big airline company couldn't be so underhanded and sneaky about ripping people off take a look at the Florida Better Business Bureau! The highest rating assigned to a company is A+; the lowest is F.

Spirit Air has an "F" rating! You can check it out here if you want to:

http://www.bbbsoutheastflorida.org/BBBWeb/Forms/Business/CompanyReportExtensionPage.aspx?CompanyID=21000543&sm=

Who would have believed that a company like this would have an "F" rating from the Better Business Bureau!

It's only $40 thank goodness. I'm glad I didn't get taken for more. This company had no problem ripping me off, I have no problem letting
everyone I know how they operate. Please pass this to everyone you know.

Thanks!

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ep2002
Kingsville, CA
May 23, 2011 4:42 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Stupid me not to research the airline beforehand. Who would have thought that the entire world hates this one airline. I expect complaints, but this many?

I purchased the club which right away uses underhanded advertising techniques. $9 ? LOL, there's nothing $9 about the club. Show me one of their products that costs $9. It's $59.97 or whatever it is, that's a FAR CRY from $9.

Anyway, I sign up thinking I'm going to get a discount on my flight, but I don't, it's only on luggage. Fine, I go ahead with it anyway.

I try to log in, their poorly coded website can't find me in the system. I call to complain, they find me on their end, but I still can't log in.

I try to get the system to reset my password, it can't find my e-mail address.

This goes on & on for over 4 hours with me waiting because they have the nerve to tell me to try back in 2 hours. What company tells a customer to try logging in again in 2 hours? LOL, I'm a netrepreneur, & I deal with websites 24/7 & NEVER have I ever been told to wait unless they were down for maintenance which is usually done on the wknd. or in the wee hours of the morning, but it was clear this wasn't a maintenance issue.

So after trying over & over again, & calling 3 times in total & constantly being transferred to their IT dept. & speaking to ###ic Indians (I HATE dealing with foreigners overseas who have no intelligence & can barely understand me. This is what these HUGE corporate companies put us thru), I asked to speak to the head office. I can't remember what they said, but obviously I didn't speak to any head office.

Then I did the first smart thing I did, I searched online for complaints & was SHOCKED at all the complaints I saw on TONS of websites, not just this one.

I then asked for a refund. Of course they refused citing their T&C.

I hung up & called my bank. I was told I could get a refund, but of course I have to wait for the pending transaction to go through before I could dispute it.

I wait the entire wknd. & then dispute it thinking all will be fine, but it's not. The girl who took down the info cites the T&C, but sees (as I do) that they don't even have T&C on their site, so if you want to go back & review it, you can't.

I had to wait 2 wks. & still no credit, so I had to call the office of the president.

They argued with me that Spirit's terms & conditions say no refunds. I argued I NEVER used their service, they gave me no access to the site & I canceled within 4 hours THAT SAME DAY because of the numerous problems I had.

She still couldn't do anything b/c of Spirit's Terms & Conditions which I thought was against Visa's regulations b/c when customer disputes a charge, eventually it should come off their credit card if you dispute it over & over again.

Anyway, my bank only credited me as a gift to me for being a long time customer, but they DIDN'T credit my account because of Spirit's TERRIBLE company or lack of service, so be very very careful. I'm surprised that after all these complaints no one has brought this company down already.

P.S. For $100 more I got a ticket with Delta & even though Delta has arrogant disrespectful people working there (only 2 were nice), at least I didn't go thru all of this.

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mar
, US
Dec 28, 2010 4:36 am EST

funny how so many people only see the BIG numbers and assume what it means...the trial is 19.95 for 2 months then if you do not cancel you get billed 39.95 because the membership is 59.95 a year...I recently used the trial to purchase round trip tkts LAS -FTL for the best price EVER!
...READ THE FINE PRINT ...

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j1j
, US
Nov 12, 2010 5:19 am EST

i want to try.. u cud change the password after if u dont trust me

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j1j
, US
Nov 12, 2010 5:18 am EST

username? password? anyone? so i could try..

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SarahHe
Burlington, US
Sep 13, 2010 9:41 pm EDT

What a scam. They say it's $9 trial, but they charge $39.95 instead immediately on my credit card. It's a shame. Plus Spirit's website is the worst website I ever experienced. Totally not worth the trouble and will never fly with Spirit again.

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Turd Ferguson
Detroit, US
Oct 13, 2009 12:21 pm EDT

Jeez people, it's $9 to fly you around. Even with the $39.99 "annual fee", you still would've got off cheaper than a full flight from that airline's website. Relax, it's a business, and they're there to make money.

And it's your fault that you didn't check the box or read the fine print.

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CL.LANESE
Dearborn Heights, US
Aug 22, 2009 7:48 pm EDT

I ALSO AGREE WHEN I SIGNED UP AND BECAME A MEMBER IN WAS TOLD THAT I WOULD BE ABLE TO TRAVEL FOR $9TO AN FROM WHAT A SCAM.ONCE MY TRIP CAME I HAD PAID A TOTAL OF $166.00 ...THEN THERE WAS NO WORKING CONTACT NUMBER THE ONE I HAD THE NUMBER WAS DISCONNECTED! WHAT A SHAM.

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angela
Dallas, US
Feb 05, 2009 5:41 pm EST

I wish I would have seen this information before I signed up for this worthless service. I filled out all my information -including bank debit card then realized at the bottom of the page I could get a fee membership if I applied for their credit card. I filled out the credit card information and hit the apply button. The credit card was approved but the $39.95 fee was still deducted from my checking account! When I called the reservations number and spoke to an agent with a heavy Indian accent, they told me there was nothing I could do about the $39.95 fee but that I would be receiving a complimentary membership with my card. We went back and forth with but he just kept repeating the same phrases until I gave up the fight.

How frustrating!

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Kathie Marshall
,
Nov 10, 2008 8:20 am EST

I totally agree. It is a total scam. My son, who is broke and in college, purchased a ticket online in August to fly home in October. He had only $20 in his account when the $39.95 fee went through which then overdrafted his account and the bank charged him another $32. Of course, he had no idea what was going on and I told him they must've ripped him off somehow when he purchased his ticket. When he called, they said that he needed to uncheck a box to NOT be charged. What a scam!

All I get when I call is foreign accents repeating "it is totally non-refundable." One guy said to write though I'm not hopeful and have never been able to find an email address. I'll use the one I saw on this page.

Don't patronize this airline! How cheap!

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Amy
,
Nov 06, 2008 1:04 pm EST

Submitted by Guest Andrea on November 6, 2008 - 11:02.

The $9 fare club is such a scam! I flew Spirit in the summer of 07 once on a three hundred ticket- in Oct. of 08 a $40 charge shows up on my Amex from Spirit. It's for membership in the $9 fare club. No idea how I got enrolled- I booked my tix online and I suspect it was a negative checkoff that I failed ot uncheck and embedded in the fine print is this annual fee. If you aren't reading your statements carefully you will not see it. To add insult to injury- there is NO CUSTOMER SERVICE number. Only reservation agents in India who parrot the phrase 'you must write a letter'. My guess is that they have had sooo many people ticked off about this scam (or their crappy service in general) they purposefully don't have a number. We will see if my letter actually gets me out of this club on the first try...

ComplaintsBoard
S
12:06 pm EDT

Spirit Airlines unauthorized credit card charge

I canceled my service with this company last year, now they are charging me again for an annual contract! this is a scam. you can tell its a scam because they are getting so many complaints they don't even take calls anymore! just email! I will never fly with these people again!

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6:36 am EDT

Spirit Airlines underhanded business practices and zero remorse

I'm a travel agent and I just booked my first and last ticket on SPI-RAPE AIRLINES! I will never subject any of my clients, friends or family to their customer-no-service, rapist mentality again!

I should have known to leave the site and book elsewhere because to get the reservation done, it too 4 tries - page kept crashing and sending me back to the starting point!

Then you get to a page that quotes what you think is what you'll pay for the travel and once you enter your credit card info, and hit continue - THAT MAKES THE 'SALE' FINAL (excuse me, but is that not supposed to happen in the "CONFIRM!" phase of things which happens to be the LAST STEP showing on their website...?!)

The BAIT & SWITCH:
The ### don't give you the choice of not buying the ticket once you become aware of the baggage charge: they collect each phase of the rape separately, by the time you realize you have to pony up another chunk for baggage it's too late - YOU JUST BOUGHT A NON-REFUNDABLE TICKET on the previous page!

After the credit card info screen, aka the RAPE SCENE, you are carted to the "LAST CHANCE TO PRE-PAY FOR YOUR BAGGAGE!" screen where you are offered the opportunity to add $15 for the 1st piece of checked luggage and should you require a 2nd piece of checked luggage--ADD another $25 to the $15 (so, now you're at $40 over the price you were quoted initially!
...mind you--their website clearly stated that the price for checked luggage (up to 2 pieces) was $10 EACH, but the calculation was done based on $15 for bag #1 and add another $25 for bag #2.--according to the rude agent in INDIA who hung up on me-"the cost has changed ma'am, the site has not yet been updated." (I asked if the customers were to pay for the company not updating their site and he explained that whatever the calculated price showed was what I had to pay, pretty much END OF DISCUSSION!)

Once you've gotten past the inital shock of your ordeal, gone to the ER, had your rape kit processed and scheduled your counseling session to deal with the DINNERLESS DATE-RAPE that you feel just took place, then comes the part where SPI-RAPE Airlines coughs up a nice one and spits it right in your face!

Ladies and Gentlemen:
If you want to sit in the middle of two strangers, by all means you are given the honorable option of paying a mere $5 to select a center seat (BLUE ZONE!)

If you happen to need to sit in an aisle/window seat(GREEN Zones) for whatever reason, the PRIVILEDGE of selecting your own seat will cost you $10 dollars in addition to what you've already paid!

And to anyone like me who's over 6 feet tall and needs to sit in an exit row for the extra leg room...GET READY--as if life's not already challenging enough--sitting in an exit row, YES, AN EXIT ROW (designated RED ZONE), you know the one where you have to speak English fluently per FAA regulations so that you may assist others in the event of an emergency) will cost you $15 MORE.

YES, THIS IS ON TOP OF THE un-"FARE, " the "BAGGAGE CHARGE" and of course any applicable taxes and fees!

To be fair, I must say that there is a note on the site regarding free seat-assignment that may occur at check-in, but as my poor sister said "WHAT"S TO SAY THEY WON'T MAKE YOU SIT IN THE TOILET THE WHOLE WAY THERE!?!" They've sure treated their customers like crap to this point, so that would be NO SURPRISE!

I should also note that the baggage and seat payment screens both crashed and reverted me to the initial pages twice before I could get payments processed - way to go SPI-RAPE what else don't you properly maintain!?!

BEN BALD-ANZA, I'm here to tell you, on behalf of all your RAPE-VICTIMS, WE ACCEPT YOUR CHALLENGE. WE INTEND TO TELL THE WORLD! And, KNOW THIS--"You might not believe it-HA!-But, I talk a lot! I talk a lot! And, in case you didn't read that - I TALK A LOT! AND, SO DO MY FRIENDS, FAMILY, BUSINESS ASSOCIATES, FELLOW TRAVEL AGENTS, CLIENTS. Wait, I almost forgot OUR ATTORNEYS, EMPLOYERS, SENSIBLE AIRLINE EXEC FRIENDS OF OURS (oh, yeah those are your competitors! hmm--INTERESTING!), INVESTORS, MEDIA CONTACTS, SUPPLIERS, MARKETING PROFESSIONALS and ALL HUMAN BEINGS WHO KNOW YOU ARE WRONG--WE TALK A LOT!

YOU HAVE MY WORD! Just in case your Outlook proficiency didn't do an adequate job - WE WILL NOT TO LET YOU DOWN: THE WORLD WILL BE TOLD!

1 days ago by Alex [send email]
Spirit's poor customer service is almost a joke. The Indian people that you speak with on the phone are barely literate, and the woman I spoke with, "allison" just put me on hold and then hung up on me when I told her the calculations she was giving me to modify my ticket didn't make any sense.

I will never fly this ### airline again, and suspect they'll file for bankruptcy shortly. No American will ever put up with this pathetic customer service. What a shame! Spirit used to be a fun and well run airline.

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Cheated out of my trip...
Douglas, US
Apr 07, 2009 1:15 pm EDT

COULDN'T AGREE MORE!

I actually told my husband I was calling the police to file a report because I had just been raped! The same thing happened to me!

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L
12:23 pm EDT

Spirit Airlines system doesn't work, no cust svc

10 reasons to avoid flying SPIRIT: 1) online system often returns bogus results 2) online system detects clicks even though it gives you an error saying system is down - result: paying duplicate fees for baggage check-in 3) after disputing these duplicate charges w/my credit card company (the Spirit Mastercard) because no one will answer the phone at SPIRIT, I received a letter from the credit card company explaining that my $60 duplicate charge was not that at all, it was the annual charge for the $9 fare club of $29.95. go figure. 4) in trying to understand why my frequent flyer FREE SPIRIT account balance shows zero miles after having used the credit card for 9 months and flown on one trip to the Caribbean, the customer service rep at SPIRIT told me I needed to call the credit card company. After I explained that it shouldn't be the credit card company who keeps track of my miles; it should be the airline, I reluctantly called the credit card company. They indeed had my balance for all charges but of course had no record of the actual flight miles. Oh, the SPIRIT rep told me I needed to call the credit card company if I wanted to redeem miles too, by the way. 5) that same cust svc rep also told me they didn't have a customer service dept for their FREE SPIRIT account members. her ultimate solution to each problem I presented was to look at the topics on the help screen on spiritair.com 6) the quality of customer service from the phones to the ticket counters to the flight attendants is poor at best 7) the fares they advertise are most often not available 8) all Caribbean flights stop in Ft Lauderdale and the concourse serving SPIRIT is terrible, hot, has too few restrooms, and only one restaurant of poor quality 9) their phone system often just hangs up when you are on hold 10) employees aren't informed

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9:27 am EDT

Spirit Airlines unauthorized charges

I purchased a ticket for my brother back in May and they charged me 9 dollars for the club and $11 for travel guard insurance because I forgot to uncheck the automatically CHECK boxes! Then today I see a this on my card statement 07/15/2008 9888CKCRD 07-14CLUB SPIRIT PR [protected] FL $39.95!

Call spirit no one can tell me anything but points me to writing them a letter and it takes 4-6 weeks to cancel! NICE JOB SPIRIT! - you have been awarded the WORST Airlines STILL IN BUSINESS!

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4:51 pm EDT

Spirit Airlines change in destination without notification

I purchased a roundtrip ticket on spriritair.com from SAT to ISP on 10 Jun 08 for travel 23 Aug. By accident I found out that Spirit is discontinuing service to Long Islip. I called customer service and asked for a refund of 738.00 and since I was cancelling it was my fault. I stated I was not the one who changed destination. The agent stated my credit card would be credited with the amount along with the voucher for checked baggage that I purchased. Checking my itinerary, spirit airlines has me going to LaGuardia. My family does not live in the city and it was not my choice to fly there. My choice was Islip and that is what I paid for and now I am being penalized because they changed the destination. After reading all of the complaints, I am afraid that I may have donated over 700 dollars to cause not of my choosing.

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Update by NewYorkbound
Jul 16, 2008 4:50 pm EDT

I purchased a roundtrip ticket on spriritair.com from SAT to ISP on 10 Jun 08 for travel 23 Aug. By accident I found out that Spirit is discontinuing service to Long Islip. I called customer service and asked for a refund of 738.00 and since I was cancelling it was my fault. I stated I was not the one who changed destination. The agent stated my credit card would be credited with the amount along with the voucher for checked baggage that I purchased. Checking my itinerary, spirit airlines has me going to LaGuardia. My family does not live in the city and it was not my choice to fly there. My choice was Islip and that is what I paid for and now I am being penalized because they changed the destination. After reading all of the complaints, I am afraid that I may have donated over 700 dollars to cause not of my choosing.

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7:44 pm EDT

Spirit Airlines lack of customer service and transparency

I booked a roundtrip flight from San Antonio, TX, to Orlando, FL, at least two months prior to my July 4th trip to visit family. I also purchased pre-seating from San Antonio to Ft. Lauderdale, as well as from Ft. Lauderdale back to San Antonio (since these were two of the longer flights), paying $10 per seat. Two of the three ticket agents at the San Antonio Airport were very rude to and impatient with every person in line. The ticket agent I approached was in such a hurry to see everyone she failed to print out my boarding ticket from Ft. Lauderdale to Orlando. When I found my seat 7D (the one I paid for, front aisle), it was dirty, along with my entire row. There were cookie crumbs everywhere. After waiting nearly 7 hours at Ft. Lauderdale just for my short 45 minute trip to Orlando, there was confusion as to whether or not gate H2 was an Air Jamaica or Spirit Air gate. The ticket agent from gate H1, with no sense of urgency, grazed his way over to H2 and rather disparagingly announced for Spirit passengers bound for Orlando to wait a little longer because our plane was an hour late. I approached the same ticket agent and asked if he could print me a boarding pass. Before I could explain myself why I needed one, the "gentle"man was quick (and loud) to ask how I got through security without one. After explaining the San Antonio experience, he motioned for me to follow him to gate H1, all at a snail's pace.

For my return home, the ticket booth inside OIA was outrageously long. I ended up using the skycap service, although I had no bags to check. This time, however, I got both boarding passes. This time, however, I noticed for my flight from Ft. Lauderdale to San Antonio, I was not sitting in the seat I paid for. I purchased seat 6D (front aisle) back in May. That's what my itinerary stated from the date I purchased my seats and tickets until the morning before I left for the airport. My boarding pass now showed I was sitting in 16B (middle-back, and in the center). Spirit Airlines' website makes not mention of re-arranged seating assignments if a flight is full (nor does the website have any contact information available). But it does state pre-purchased seats are non-refundable. I'd like my $10 refunded to me because 16B is not the seat I purchased. But more importantly--since more than likely I will not be getting $10 credited back to my account--is the fact that Spirit Air has a lot to work on in customer service and a better explanation of their policies. They need to be more transparent. I suppose I get the service I pay for... discounted quality at discounted rates. Never again will I fly Spirit Airlines, and I will do my best to ensure everyone I know stays clear, or risk being treated like something less than a human being.

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10:47 pm EDT

Spirit Airlines bag check-in pricing, confusion over credit card acceptance inconsistencies

I experienced much confusion and stress departing and returning from vacation on June 21-28, 2008. My first compliant was that I had to pay $40 to check two bags leaving the US to go to St. Maarten. and $50.00 returning from St. Marrten.

No one contacted me or informed me beforehand that bag check- in would be higher upon my return to the US. When I asked the ticket agent how would I have known rates went up during my vacation, she murmured something about checking the Internet. Why would I have reason to check the Internet, and specifically the Spirit Airlines web site while on vacation? I was able to pay for the $40 bag check-in using my credit card. Upon my return to the US, the St. Maarten ticket agent told me I had to pay for the $50 bag check-in by paying CASH only. Between the two of us, my husband and I barely had that amount of cash on us. We just made it, with the use of some dollars and change.

One other inconsistency, was my being able to use cash to pay for a soft drink on my way to St. Maarten, but only by credit card upon our return. We as the customers, were not considere4d at all in terns of making our travel smooth. There are too many inconsistencies and lack of communication between Sprit Airlines and customers. If we had not had the exact change, that woo would have been a problem.

It is my opinion that the bag check-in rate I pay going should be locked in as the same rate returning. Recognizing whether or not the customer can afford to pay these in-the-middle-of-vacation increases is definitely not considered.

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1:01 pm EDT

Spirit Airlines items stolen from checked luggage

On April 27th, after returning home for a Spirit Airlines flight from Ft. Myers, FL, I discovered (2) Designer Purses were missing from my suitcase. I immediately called Spirit Airlines to report it but after 4 hours of holding I finally gave up. I then emailed them and from Monday-Thursday I constantly called them but no-one answers the phone. I finally got a returned call on Friday and was told I needed to fill out a "Pilfered Item form" which they said they would fax immediatly. I got that on Wednesday after repeated calls. I sent the completed form with all the required information via registered mail. It was noted in the form that anything over $50 must have a receipt, which I tried to dispute. The Coach purse was $158 and the Vera Bradley was $44. After a couple of weeks, I got a letter saying my claim was denied due to "no receipts". Of course I tried calling but ended up faxing a letter telling them the Vera Bradley purse was under the $50 requirement without a receipt and I would would like that reimbursement. This week I received a letter saying I was awarded $29.48 as the purse had depreciated (it was a month old) and the ironic part was ...THERE WAS NO CHECK ENCLOSED. So off went yet another fax in which I told them they had perfected how not to pay passengers for pilfered items . The letters I've received were not signed and they have no phone or fax numbers on them. I wait to see what happens next. Dated 6/20/08

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Steve Wood
, US
Dec 11, 2017 9:23 am EST

Two bottles of liquor stolen outbound. One inbound. No more spirit airlines.

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Peter Hasty
, US
Jan 01, 2017 1:47 am EST

This airline is so shaddy. My perfumes were stolen right from my luggage.

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K
3:31 pm EDT

Spirit Airlines lost money!

I try to take a flight with this airline (Spirit Airline) Fort Lauderdale to Orlando. I went to Fort Lauderdale Airport, I was 20 minutes late because in the information for the ticket don't told me that I mus to be 4 hours before for checking. When I arrived, I spoke with the represented of the Airline, she suggest me " You can take the train". When I come back, in the Airport of Orlando told me that I lost the return and I must to paid again. I don't understand why I must to paid again. The only answer if that I lost my ticket for roundrip.

I hope never take this airline again, sometimes we try to find something inexpensive and we lose more...

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8:04 am EDT

Spirit Airlines terrible customer service!

Recently, I purchased a round trip flight from FLL to ISP. The price was a great deal; however, when the party arrive to catch the flight, they were told that the flight was full and that Spirit would have to bump them to another flight. The flight that was booked was to leave at 7:05AM and the next available flight was at 4:00PM - WHAT AN INCONVENIENCE! On top of that, they charged our company an extra $130 for their mistake, which we tried to dispute but the Spirit representative said she had no choice. Since this all took place, I have been trying to reach Spirit Airlines for three days on their 1-800 # listed on the website and what do I find, to my surprise, I am not able to get through. I have tried many times during the day and the phone rings busy. I then called the airport directly and they said they could not get through to anyone at Spirit.

I will never use Spirit again. Their customer service is absolutely horrible!

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Leslie B
,
Jul 05, 2007 12:00 am EDT

Spirit Airlines, by far, has the absolute worst customer service department I have ever dealt with. I had a problem with the way one of their new policies was introduced. I have talked to several other people who had the same problem with the policy so I know it wasn't just me. Not only did I have to wait over one hour on a non-toll free line for a customer service rep, when I finally got through I was basically read a script from the rep in answer to my question and then hung up on. Also, in my search I could not find any type of e-mail address. They are so unaccessible it's pathetic. Needless to say, I will NEVER fly Spirit Airlines again. And I am a frequent flier with their airline so imagine how they treat first timers! I'm not quite sure how they stay in business and now that they are charging extra for luggage, hopefully they will not be for long. They should at least be accommodating if they are going to take basic services away!

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nelson
,
Aug 11, 2008 7:11 pm EDT

I CALLED THE SPIRIT AILINES ON 08/08/08 ON SATURDAY AT 1530.THE AGENT REFUSED TO LET ME SPEAK TO A SUPERVISOR .HE CURSED ME OUT, THEN HUNG THE PHONE ON ME.THEN ON08/11/08.THE AGENT BY THE NAME MICHEAL REFUSED TO LET ME SPEAK TO A SUPERVISOR, IT TOOK ABOUT 30 MINS FOR TO LET ME SPEAK TO A SUPERVIOR.MY PROBLEM IS THAT I PAID FOR 2BAGS ON LINE.THEN WHEN I GOT TO FLL THE AGENT STATED THAT WE HAD TO PAY FOR 2 BAGS $40.00 THE CONFERMATION # IS B3YWJS

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jean brewer
,
Aug 17, 2007 6:57 pm EDT

It all started Tues Aug 14 on a flight to Orlando from Ft Lauderdale
what was to be a half hour turned out to be a three hour nightmare
There was a horrible noise coming from under the plane, as we continued down the runway. When the stewardess was asked what that noise was she replied what noise. She was making believed she couldn't hear anything
Just we were asking her and her replying the captain's voice came over the speaker (only to say he was turning back) Until the maintenance crew looked over the airplane.

Then after the stewardess was really rude to a spanish woman because she the confided in my husband that she couldn't understand a thing this woman was saying she turned her butt to her face.

And started to tell us what was going which really wasn't much or at least she thought so. After three hours later we ended up leaving on the plane.

Did I mention how safe I felt (Not safe at all). Then on the way back it was just as bad a half hour flight ended up being another three and a half hours. I bought the tickets on line from one of their specials they were 29.00 each way.

Now I believe that old saying ( YOU GET WHAT YOU PAY FOR ). I will never take another flight on SPIRIT AIRLINES).

PS I guess when your flight is suppose to take off and there isn't anyone at the ticket counter that was the last straw they didn't even have the guts to have someone there to answer questions. That is a real bad sign.

I deal with the public all the time and that wasn't any kind of customer service.

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Lisa Dieker
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Aug 08, 2007 5:38 pm EDT

Okay we had several people fly on this horrible airline and here is all that occurred.

1. two of the folks had their flight canceled the day they flew (Sat.) and were told they either left in 3 hours or waited until Tuesday and missed their trip to Machu Picchu.

2. We arrived and had no luggage - called everyday and everyday told it arrived - made long trips to the airport (had a driver check) and bags NEVER arrived. We had about 40 people on our flight who did not get bags and they will not deliver them. We also met several people in the airport who were there to pick their bags up that arrived from 7-10 days ago.

3. Day we were leaving told it arrived got there early and it did not.

4. On the way home none of us could make the connecting flight with the fares they sold use just over $500 each so not free. They told us we would be fine and then when we landed there was not enough time to check our bags after going to customs because the lines were over 3 hours long. I group that flew in on Thursday got home instead of at 8 am at 6 pm. The second group who arrived on Sunday were told they could not get home until Tuesday so they had to drive home.

Now the missing bag has required 22 phone calls, a form was finally sent on 7/19. A claim was made with the Better Business Bureau on 7/20 but of course no one has called as no one cares.

I fly about 25,000-50,000 miles a year depending on the year for the past 15 years. The entire flight was a nightmare and my family will never fly again (oh by the way they actually charged us $10 for the bag that never arrived and will not refund that amount).

Spirit has no business being in business.

On a happy note we stayed the Hotel Delfines which we absolutely loved and enjoyed every minute of our time in Peru that did not involve dealing with this airline.

PART II

Okay it gets even better - I got a phone call last night at 11 pm and they found my bag supposedly - I could come to the airport this morning and pick it up. I had to go anyway and when I got there it was not there.

Later in the day I got a phone call that some lady in a suit (me) came to pick up my bag and was all mad it was not there when indeed it was and it would be delivered to my home.

Well it is amazing it was delivered to my home but no wonder I did not know it - it was not our bag. Someone had written our name and address on a bag tag and put it on a bag that was NOT ours - it was a different brand of luggage and when I opened it to make sure that they did not put our stuff in a different bag it was filled with expense items that obvious belonged to someone else. If you are missing a nice watch and some great men's polo shirts and new tennis shoes then your bag is in Orlando. The delivery guy got mad that I would not sign as it was not my bag - Also called the insurance agency immediately as my guess is this will be used by Spirit as another scam to say they found our bag and refused it - It amazed me that someone else would put a bag tag with our name, address and phone number on a bag - BEWARE - We are worried they will use this to not pay a claim.

Scarey too that they let bags fly with anybody's names and stuff - that may not even be passengers on their airlines - plan to report it to the National Transportation and Safety Board - Any other suggestions as we are REALLY not happy.

However, the venting online has helped some - thanks for reading and fly anything but spirit.

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11:07 pm EDT

Spirit Airlines price scam

Spirit Air is a Price Scam! I purchased 3 tickets online for my family to fly from ATL to Orlando 3 weeks to departure, only to find out 1 day before that Spirit had "no record" of my reservation. I had a confirmation from their Website indicating 'Reservation Complete' and "your CC will be charged, and your Website Reservation ID number is XXX!" They did offer however to re-book the reservation for me at double the price (the current price rate!)

I thought isn't it convenient to bump folks from the Sale Price flights because of 'Internet technicalities' and charge them full price when they are in a bind to just Book a Flight!

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Alex
,
Sep 24, 2008 10:20 pm EDT

I had a similar situation. I decided to purchase a ticket for $474 without using their $9 club and $12 thing.. Then after I entered my personal/contact information and hit submit, I got a timeout. I said hmm I only spend two minutes. Ok let's try again and rebook. Guess what happened, their website increase my ticket price to $40 more from my previous price. Sneaky eh?
I read other complaints and one of the major issues with this airline is their website. It has lots system errors and it's quirky. I would not trust sharing my personal information with them.

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3:58 pm EDT

Spirit Airlines no name change on ticket!

I purchased 16 tickets on line from Spirit on my credit card for a group going on a medical mission trip to Nicaragua. Because the web site only allows to buy 9 at a time I made 3 different purchases (some were needed for another date). I made a mistake and repeated one of the couples names. (Sam and Ruthie Shaw) The name should have been Charles and Martha Warren. I knew I made the mistake as soon as I pushed enter but there was no way on the sight to go back or verify. I called the number on the sight and 3 hours after waiting on hold I got to talk with someone in the Philippines. They said they could not change the name.They could cancel and give me a voucher but it cost 70.00 each. I was very upset because we had purchased all those tickets and they could not help me with this. I could understand that you can't change the name after so many weeks or close to the flight but I called immediately. It seems someone needs a little common sense there. I guess I will call back and loose my 140.00 since that is my only choice but I doubt I will ever use your airline again.

Thanks, Debra Baxter.

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Mickey
Philadelphia, US
Jan 02, 2009 3:18 pm EST

I had a very similar experience and am outraged at the lack of customer service.

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1:49 pm EDT

Spirit Airlines cancellation of air line ticket!

I am extremely dissatisfied in the way Spirit airlines dealt with me as a customer who was stuck in another airport in another city. As far as I can see their philosophy & mission is to make money, not to provide caring /adequate customer service. I called Spirit airlines when I thought that it might be a possiblity that I wont make the flight to florida. I spent friday night March 14, 2008 in the airport due to the system being down and unfortunately the passengers were placed on standby to florida from houston. My flight on Spirit airlines was on Saturday March 15, 2008 1:30pm. I called them the morning of the 15th and explained the situation and I was told there would be a $80.00 fee to change the ticket. However, I still had hopes to make it on time. When I couldn't get on the 10.15 am flight I called and I was told it is too late and that I had forfeited my ticket. What a rip off and injustice. It is obvious they don't care about the customers. I missed my mother's 70 th birthday party. They can't give me back one of the most important day in my mothers life. I now know what a horrible airlines Spirit is and hopefully they will go under with the continued customer complaints. They are forgetting that people make their business. I have seen better company go out of business and they are not exempt.

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Cathy
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May 27, 2008 3:48 pm EDT

They along with travelocity are terrible. And no one ever answers at their customer service line! EVER. I tried for hours on end. They SUCK.

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5:34 am EDT

Spirit Airlines unprofessionalism!

I recently purchased 2 tickets from Spirit. While on board flight 933/934 from DTW to PBI and back my friend and i were very shocked at the lack of professionalism displayed by the flight attendants on board. They were very rude and unfriendly to passengers and i heard that comment from at least 10 other people, completely unsolicited. Their comments to passengers were very condescending and had a scolding tone to them.

The only other time i used Spirit my luggage was lost for 4 days so i would have a very hard time recommending your airline to any of my friends or relatives. I would have to be really desperate to ever fly spirit again.

Sincerely,
Rod Griffon.

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12:00 am EST

Spirit Airlines charge for ticket said not available on website!

I am so disappointed with Spirit Airlines and the way I was treated that I will never book through them again. I was searching for a flight yesterday and found a reasonable price from Detroit to Las Vegas for 69.00 each way. I put in all my information, which I have done many times before as I fly frequently, and pressed submit. I received a message back that the fare was no longer available at that price and it took me back to the screen to pick flights. The price was now 147.00 each way, which was quite an increase. I was disappointed but decided to look at other airlines for airfare. After searching I found a flight for a reasonable price (253.00 but better than the 318.00 Spirit wanted) and I booked it. Sounds like everything was good, right... WRONG!

Today I came home from work and was going to do some things online. I check my email and low and behold... a confirmation email for Spirit Airline!? I open it and realize they did charge me for the 158.00 airfare, which would be great if I hadn't already booked with another airline on a non-refundable ticket. So I do what any rational person would do and call the airline customer service to explain the situation. You would think it would be no big deal, explain the situation and them refund the amount. If only this were the case!

I spent almost an hour on the phone. First waiting on hold after dealing with the barrage of automated "assistance". Finally, after about 10 minutes of holding I reach the customer service rep, Ms. Maui ("You know... like the State", she says... obviously she lives in another country). I explain to her the situation. She, in turn, says all we can do is give you a voucher. I tell her I don't want a voucher, I want my credit card charges reversed. I tell her this is unacceptable. Obviously there was a computer error on the end of Spirit. There was no confirmation page and I was given a message on the screen saying that "This fare is no longer available. Please chose another flight" and it took me back to where you choose a flight. In no way was I ever given any indication that it had gone through. If it had, for god's sake, why would I purchase airfare through another airline that was more expensive? I thought I was clear, level headed and did a good job of explaining the issue and my request to have the charge reversed. Obviously not! Ms. Maui just kept repeating she could only give me a voucher. This ticket is non-refundable. After a few rounds of not getting anywhere I asked to speak with her supervisor. She told me, I can put you through but the supervisor will tell you the same thing that I am telling you, "all we are authorized to do is give you a voucher".

Boy, she was not kidding! After holding for another 10 minutes I was finally transferred to a "supervisor". There was nothing "super" about Emmanuel, employee #7540040. As a matter fact I take that back, he was "super" at talking in circles and repeating his same script about 20 times. He, if fact, as Ms. Maui so preciously pointed out to me, repeated what she had said ten times over. "All I am authorized to do is give you a voucher". He threw in a couple time, "we appreciate your business" and "we are glad you are a customer"... really, I asked, because if you were so interested in my patronage then you would listen to what I was saying and quit repeating yourself. After I said that I was dissatisfied with just receiving a voucher and asked to talk to someone else, his supervisor preferably, he told me he WAS the highest level supervisor. Yet he says he has no authority to do anything but get vouchers? It is a hide and seek game...they hide from having to help you behind their scripts and circle talk and by saying they have no authority and then tell you there is no one else you can seek out to help you. Who does have the authority I ask... I get no response. Just the run around again and repetition of "all I can do is give you a voucher". By this time my blood pressure is sky high and I am extremely upset. He tells me after my insistent questioning that he would have to check with accounting but he doesn't think they will authorize a refund... only a voucher. By now, you can imagine what I want to tell him to do with his voucher! I ask about checking the with technical department about what happened during my transaction. He says he can try, but he can't promise me anything and he will need a week or two to do that. He says he is trying to be good to me and not give me false hope. Unbelievable! This is fraud! You charge me after you tell me it isn't available... that is against the law! On top of this, you aren't willing to look into it, there is no one else I can talk to, and the only thing you are willing to do is give me a voucher. Nice customer service, Spirit! Glad you know how to take care of your customers... they will be sure and NEVER return that way.

It get's better... I am now into my 30 minute conversations with Emmanuel. He starts being nasty to me and short. It is like we are in a boxing match and it is the last round. I have had it but I am not giving in, which I am sure that is what they expect you to do! I start asking about the voucher... what does that entail. Well, guess what, you can only use it for a year. It is restricted to certain dates and people AND... the best part... it will cost you a 70.00 cancellation fee to use! So, not only am I out 158.00 but I will have to pay 70.00 for a new flight sometime this year, when it is convenient for Spirit to have me fly. I don't think so!

The final straw... I get the address for the corporate office from Emmanuel, which he says he is not authorized to give out the phone number for (interesting... what authority do you have... oh, yeah, vouchers... right!). I immediately look it up and find the phone number, which is [protected], and give it a call. Of course, another automated system. There was some hope, there was a button to push for customer concerns. I press it, waiting to tell someone of the atrocity that had just occurred. Guess what... it hangs up. I tried five times in a row... the same thing each time. What a joke! They really do their best to serve their customer... serve them a bunch of stress, aggravation, and loss of time and money!

This kind of "service" from a major airline is UNACCEPTABLE. I should have been treated with respect and been able to talked to someone who could authorize a refund if necessary. This error was NOT mine and I shouldn't have to pay for it. I will be disputing the charges on my credit card. Unfortunately, Spirit has lost all of my future business and I caution others to do the same. It may be cheap but the hassle isn't worth it in the end.

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GRIDSTER
Coconut Creek, US
Jun 28, 2010 4:15 pm EDT

Just got ripped off...their stupid 9 dollar fare club is just a way to charge you another 10 bux. the cheap fares get posted after you book for double the price! NEVER AGAIN F***N SPIRIT!

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12:00 am EST

Spirit Airlines terrible experience!

I book a ticket on spirit airlines for my brother and his wife coming from olando to st thomas but had the wrong city they were in tampa, so i had to cancel the ticket and purchase another one that cost was $587 and was told, that they will credit my cc. They never did this! Was march of 2007, still waiting!

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David Bensadon
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Jan 28, 2008 12:00 am EST

I just had one of the worst travel experiences. So many problems, it is tough to put in an email. Flight from FLL to LGA, over 2 hours delay departure on the outbound and return. Arrogant flight attendant's service, treating passengers like idiots. Best closure for this trip: our stroller was delivered broken and Spirit said they could file a courtesy claim (whatever that means) but that they would not reimburse anything for the broken stroller.

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Shehla82
Parsippany, US
Jul 22, 2011 8:00 pm EDT

Spirit is the worst airlines ever to travel. They try to take your money anyway as possible. I called the airlines to purchase my tickets and they toll me that my 2 yrs. old son can be on my lap and that I did not have to purchase a ticket for him. I flew from LaGuardia airport to Fort Lauderdale with no problem but on my way back from my trip the lady at the counters said that my son is not 2 yrs. old, he is 2 1/2 and that I would have to purchase a ticket for him for $249. First of all who says that the kids age is 2 1/2? When I was purchasing the ticket the lady on the phone said as long as your son is not 3 yrs. old yet he is fine. Of corse I flipped out, called the manager she took for ever to come out and when she finally did she took no exception or no understating as if money grows out of a three... It was their own employees mistake to tell me the wrong information over the phone and I had to pay for it.

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roni newman
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Jun 21, 2008 7:39 am EDT

I have been trying for weeks to find out my credits in spirit airlines and cannot contact anyone. Please advise how I can go about getting this information.

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ravenhair
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Jun 10, 2008 1:36 pm EDT

Unfortunately, I had a bad experience flying with Spirit Airlines as well. I had a flight leaving LaGuardia on Thursday flying to Ft. Lauderdale. I did not have an assign seat coming back so I requested one since I was at the airport. Spirit Airlines can give you an assign seat online, but for some reason when the confirmation number was entered... it did not accept it. So, I was told by the little girl at Spirit (get this)my flight was non existent! Of course I am frustrated and annoyed since she kept accusing me there was no record of my reservation coming back from Ft. Lauderdale. Needless to say... she was not at all sympathetic or concerned about not having a return flight for me. After her and I going back and forth, she tells me the printout shows I purchased the ticket throught cheap tickets and to call them about it. She was a complete idiot! The printout shows the confirmation-which she couldn't locate in her system AND the bottom of the printout shows
www.spiritair.com. Hmmmm, looks like cheap tickets url...right? Of course, I am asking her if she can read what the bottom says and she claims the word "Cheap Tickets" on the top of the printout is the correct url address of my purchased. I had no patience anymore, my flight was leaving in a half an hour out of LaGuardia and I had no return flight! I finally asked her to get a Supervisor because she was completely useless as far as I was concerned. This Supervisor, who looks about in his late 30's comes to where the little girl was standing. I explained to him the situation and he goes into the system to try to find my return flight home. He too, tells me there is no record of my flight reservation.He claims my credit card shouldn't have been charged. Then he tells me the ticket was purchased through Cheap tickets. I had no patience at this point. I am showing him A)the confirmation number of my return flight reservation and B)the bottom of the printout url's address was www.spiritair.com. The end result, I had to buy my return flight AGAIN because apparently the people they hire at Spirit Airlines in New York have an education level of 8th grade! The Supervisor and the little girl couldn't care less about my troubles and gave me my confirmation for my return flight. I ran for the gate since I had about 20 minutes to go through security and make the flight. I should have looked at the information the little girl wrote...but I didn't for obvious reasons (the little girl looks about 18 by the way).

My flight coming home story gets better. I get to the airport yesterday and check in. The woman tells me there's no record of my flight reservation in her system. By this point I was going to lose it and probably would have gotten kicked out of the airport(Anyone would feel the same if you were in my situation)I took out the confirmation number the little girl wrote for me(please note the Supervisor from Laguardia booked my flight, I showed him my boyfriend's flight information so we can be on the same flight coming home)and gave it to him. She tells me my flight was for today...by this point, I did not know how to react. She calls her Supervisor and were trying to help me get on my flight which was yesterday. Luckily for me, the 2 woman were pleasant and got me on standby. I made the flight and got home last night. I will NEVER fly with them again. All because they were less than Jet Blue by $15? Not worth it. I rather pay more. I love flying Jet Blue. I called today to Spirit Airlines and filed my complaint with them. They claim they will credit my ticket from the initial purchased. I will have to see...

ComplaintsBoard
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12:00 am EST

Spirit Airlines scam and lies!

The nine dollar fare club is a scam. For weeks I have been trying to get a flight through their "preferential" club only to never find a fare other than full price. I don't know how this airlines has been allowed to get away with this but I would never give this airline another cent and would not ever fly them no matter how cheap.

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Barb
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Apr 05, 2008 6:47 am EDT

I totally agree that the $9 fare club is a scam! I've searched for flights immediately after receiving their email about one of their big sales and only find full fares on ALL the dates listed! I won't be renewing my membership in this "exclusive" club. Additionally, I have found that the miles earned in their frequent flyer program are either not credited to my account or expire quickly, so accumulating enough to use for a flight is nearly impossible.

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12:00 am EST

Spirit Airlines unsolisted promotion

A faudulent charge of $29.95 for Club Spirit Promotion that was unsolisted by myself or wife.
We are in our senior years and do need that type of incentive to travel. we only travel a few times a year for holidays.
We have been unable to talk to a live person , all our efforts to get in touch with Spirit have resulted in recordings that have been unsuccessful. We have also called sears-Mastercard and filled out (2) forms at different times and sent as requested by the company.

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Genny Sanchez
Bronx, US
Mar 24, 2011 6:03 pm EDT

We couldn't even get water without using a credit card.

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Genny Sanchez
Bronx, US
Mar 24, 2011 5:59 pm EDT

We got to Ft. Lauderdale 45 minutes before boarding and they didn't let us board. We had to fly standby. My friend was injured because the seats were so tiny. She is skinny already.

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annie
Warwick, US
Feb 04, 2009 12:28 pm EST

i was just charged $2 from Club Spirit after booking a flight. I have no idea what this charge is for as I opted out of all their promotions. Does anyone know what this is?

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floyd
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Oct 23, 2008 6:53 pm EDT

when I was tempted by the "9$" fares, I agreed to pay the $9. At that time I did see the annual charge mentioned, but ignored and forgot it. Now I expect I will not get it refunded, though I will try, but not till I make sure it is without value. So far, I havent seen any real cheap fares, but I sent an email to them (I think) asking for instructions how to find these deals.

I always noticed that internet scams seem to step up when the economy steps down. You have to carefully scan your bank and card statements and spend some time each month fighting these scams.

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Charles E. Smith
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Oct 09, 2008 2:58 pm EDT

My husband and I have been calling Spirit as well as talking to the credit card comp[any to no avail. We were charged $39.95 for Club Spirit and don't know what it is for. Can't get it ofrf the card.

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Karen Summers
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Oct 07, 2008 3:39 pm EDT

This happened to me too. It's so unethical. You have to change your credit card number to get them to quit charging you. Aggravating!

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mrjhmm
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Jul 09, 2008 1:45 pm EDT

I just bought a ticket on Spirits website. In addition to the regular fare, the charged my credit card 5 times for $2 each. It says: CLUB SPIRIT PROMOTION MIRAMAR, FL, US. I am going to call my credit card company and have it taken off. I know they charge $2 for a drink on the plane, but I haven't even flown with them, and when I do I won't be buying drinks.

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David Bell
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Jul 05, 2008 6:09 am EDT

I tried the $9.00 for 90 days and during that time was unable to get any deals for $9.00. I tried to cancel my 90 promotion, but, could not find a way to do it. I will go to my credit card company and have them refund my $39.95. Do yourself a favor and forget about this deals in the sky. They do not work and if they do, it is to a place that you would never think of going.

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george c
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May 14, 2008 12:45 pm EDT

I too was charged $29.95 and tried calling their 800 #.
I waited for 42 minutes before someone answered and told me the only way to cancel was through the internet!

I never asked for this promotion!

No longer will I be flying Spirit.

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J. Shinabargar
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Jan 09, 2008 4:17 pm EST

I was charged for CLub Spirit with the understanding that if I wasn't happy with the service I could cancel and get my money back. Now they say "Your membership is cancelled but we don't do refunds. You'll have to write a letter to our executive offices." I won't bother because I'm familiar with companies that to this. It always ends the same "It's our companies policy, blah blah blah" I will never deal with them again.

Spirit Airlines In-depth Review

Overall Rating: Spirit Airlines is a budget airline that offers affordable flights to various destinations. While the airline has its drawbacks, it provides a decent travel experience for those looking to save money.

Pricing and Value: Spirit Airlines is known for its low fares, making it an attractive option for budget-conscious travelers. However, it's important to note that the airline charges additional fees for many services, including baggage and seat selection. Despite these fees, the overall value is still good for those who prioritize cost savings.

Flight Options and Destinations: Spirit Airlines operates flights to numerous destinations within the United States, as well as select international locations. While the airline's route network may not be as extensive as some larger carriers, it still offers a decent range of options for travelers.

Customer Service: Spirit Airlines' customer service has received mixed reviews. While some passengers have had positive experiences with friendly and helpful staff, others have reported issues with long wait times and unresponsive customer service representatives. It's important to manage expectations when it comes to customer service with this airline.

Booking Process: The booking process with Spirit Airlines is relatively straightforward. The airline's website is user-friendly and allows for easy navigation and booking. However, it's important to carefully review the terms and conditions, as well as any additional fees, before finalizing your booking.

Onboard Experience: Spirit Airlines offers a no-frills onboard experience. The seats are basic and may not be the most comfortable, but they are sufficient for shorter flights. The airline does not provide complimentary snacks or beverages, so it's advisable to bring your own refreshments.

Baggage Policy: Spirit Airlines has a strict baggage policy that charges additional fees for both checked and carry-on bags. It's important to familiarize yourself with the baggage allowances and fees before your flight to avoid any surprises or additional costs.

Loyalty Program: Spirit Airlines offers a loyalty program called Free Spirit. Members can earn points on flights and other purchases, which can be redeemed for future travel. While the program may not offer as many perks as some other airlines' loyalty programs, it can still be beneficial for frequent Spirit Airlines travelers.

Safety and Security: Spirit Airlines prioritizes safety and security, adhering to industry standards and regulations. The airline has implemented various measures to ensure the well-being of its passengers, including enhanced cleaning protocols and safety procedures.

Accessibility: Spirit Airlines strives to provide accessible travel options for passengers with disabilities. The airline offers assistance and accommodations for individuals with mobility, visual, and hearing impairments. It's recommended to contact the airline in advance to arrange any necessary accommodations.

Additional Services and Amenities: Spirit Airlines offers additional services and amenities for purchase, such as in-flight Wi-Fi and extra legroom seats. These services can enhance the travel experience for those who are willing to pay for them.

Complaints and Resolutions: Like any airline, Spirit Airlines has received its fair share of complaints. However, the airline does make an effort to address and resolve customer issues. It's advisable to reach out to the airline's customer service department if you encounter any problems during your travel experience.

Social Responsibility: Spirit Airlines has taken steps to promote social responsibility, including initiatives to reduce its environmental impact and support charitable organizations. The airline's commitment to social responsibility is commendable.

User Reviews and Ratings: User reviews and ratings for Spirit Airlines are mixed. While some passengers have had positive experiences with the airline's low fares and efficient service, others have encountered issues with customer service and additional fees. It's important to consider a variety of reviews and ratings when forming an opinion about the airline.

Conclusion and Recommendation: Overall, Spirit Airlines is a suitable option for travelers seeking affordable flights. The airline's low fares and decent route network make it an attractive choice for budget-conscious individuals. However, it's important to be aware of the additional fees and manage expectations when it comes to customer service. If you prioritize cost savings and are willing to forgo certain amenities, Spirit Airlines can provide a satisfactory travel experience.

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Contact Spirit Airlines customer service

Phone numbers

1800 006 1111 +1 (954) 447-8010 More phone numbers

Website

www.spirit.com

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ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Spirit Airlines. Discuss the issues you have had with Spirit Airlines and work with their customer service team to find a resolution.