Sirius Satellite Radio / billing
As XM & Sirius subscribers know these companies have merged. They changed the channel line up a few months ago to merge some Sirius channels to XM and vice versa. At that time I had three XM radios and one Sirius radio subscription. The Sirius radio is in my wife's Expedition. It came factory installed. We paid a full year subscription of Sirius at the time of purchase. *This was prior to the merger of the two companies.
When the subscription was about to run out they sent me a bill to continue service for the next year for apprx. $130. The merger was complete and the channel line up change had also been done. I figured I didn't owe the full $130 because I already had three other radios currently under subscription, this should be classified and discounted as an additional radio.
I phoned Sirius and told the CSR my reasoning. She put me thru to her supervisor. I explained again. The guy said, 'You are right. We get these calls all of the time. We have not yet merged our billing systems yet so there is nothing we can do." I asked him what it costs to add an additional radio to an account for a one year subscription. He said $88. I immediately logged on to my Internet Banking and sent Sirius a check for $88. I told the guy the check was on the way and I do not expect to get my service interrupted.
A month later the service was shut off. A couple weeks later Sirius called my cell phone to offer me this great deal to come back. Turns out it was around $80 for a year. I told the guy I dont want the service and to send me my $88 refund back. He said couldnt do that.
Today, apprx 2 months after solicitation I get a letter from a Collection Agency for $35. with Sirius radio as the creditor.
WTF!! They recieved and still have $88 of my money and I havent had service in months. I will probably be filing a lawsuit against them Tuesday morning if this does not go my way tomorrow.
Anyone else having issues with them. Class Action sounds real good.
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