Shoppers Drug Mart / cleanser / customer service

Contact information:


I redeemed 95, 000 on Feb 27 2017, I redeemed because of the hacking issue that Shoppers had and I didn't want to risk loosing my points. I purchased a facial cleanser with points and found out shortly after that my skin was reacting to the cleanser. I was unable to make a visit to the store as I am receiving chemotherapy for breast cancer so on Mar 29 2017 I made a visit to my local shoppers drug mart to Exchange the cleanser (I did not have the receipt). I was told that since the purchase was made from a different location I would have to go to that location and they would be able to make the exchange. The assured me that even though it was just 2 days past the 30 day period, the store would be able to view my redemption purchased from Feb 27 and would be able to process the exchange for me. When I arrived at the location in Vaughan Mills I found that the staff was quite rude and insisted that because I was outside of the 30 period that they would not process the exchange. I was very disappointed at the unwillingness to process the exchange. Not only was I out a cleanser but now I have invested an entire afternoon and gas, making a trip a store that was not helpful. I left my bottle of cleanser for your staff to throw out as it is no use to me now. Very disappointed with the customer service.

Mar 29, 2017

Post your comment