Shoppers Drug Mart — overcharged for an item.
I left the store after purchasing 2 double packs of Cottonelle fresh wipes. The ticket said $1.99 or 3 for $5, , original price was $7.62, I thought steal. I take both. I leave Nd look at my receipt when I get home and notice I was charged $5.99 for both. I call to ask them to check the sku and ask what do I do.. She only checked the price on the computer and said it was 5.99 and there's no way it would be the price I said. The problem laid within the compiter so obviously check the isle with the ticket.. I explained exactly where it was and what was on either side of the now empty space. She doesn't and tells me to come to the store to take care of it. Its not in my neighbourhood so I went down 3 days later. I go in and talk to the cosmatologist who says it's not her department. I went to the front counter cashier, (claudia) she looks it up on the computer again says it's $5.99.. Calls the manager. She rudely tells me the item would never be that price, I insist it was. She made a big deal about it being 3 days prior, then leaves for 10 minutes. The cashier apologizes. I go over to the isle I said I got them from, pull the ticket, match the sku, bring it back to the cashier. And she agrees.. She asked me if I'd seen the manager yet and I hadn't. She apologized again... The cashier has already established the co literally price. Is wrong.. It doesn't even match the mark down price on the ticket of $7.62.. So I have no clue where she went because I went to the isle and walked around looking.. She comes back and tells me "you're wrong, the item hasn't been on sale since January" I immediately present her with the ticket I pulled. She says well that's wrong. The cashier says we have to honour it.. And the manager says give them to her for $1.99.. The cashier said no they're free, she knows about the price policy... I'm disgusted. I've been shopping at shoppers since I was a kid.. It's where I go to get all my make up, perfume, medicine, toiletries... And I get this much hassle?? And attitude on top of that!? I was already ripped. Off once, then the manager doesn't want to honour the pricing agreement that's Canada wide, like I'm a idiot?? I go to shoppers at least 3 times a month.. And a lot of the time I go in for toothpaste and walk out spending a couple hundred dollars... Not for that customer service.. That's embarrassing that a company would fake out someone for the price agreement for a couple bucks, your a multi million dollar company, and the mangers are trained to be that frugal with how they choose to practice it.. No thanks. I'll go to Sephora, and Walmart for now one.. That cashier Claudia, , should be the manager to be honest.