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Sears / just doesn't care anymore

1 Heartland MallWaco, TX, United States
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3 refigerators to get one that works, last all my food in the process. Plus time off from work to accept delivery each time. Then I sent in my delivery refund for $75 which was refused because the refrig number did not match (of course not it was the 3rd refrig) After a 1/2 day on the phone, several calls and finally talking to manager, refund is granted. I ask about the food and they said well if you don't by the $200 guarantee, you are SOL. Manager has no power to make customers happy, that is their policy. OK, they join the list with Best Buy and Comfort Inns, (In 10 years they have missed out on now $4000 worth of my business. do they care, no) Buyer beware. Use Ebay!


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